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Maytag Refrigerators

Maytag Appliances • Air conditioners • Dishwashers • Microwaves • Ranges • Refrigerators • Washers/dryers --- News • Maytag Announces Massive Recall of Fire-Prone Refrigerators • Millions of Maytag, Jenn-Air Dishwashers Recalled • Whirlpool-Maytag Merger Gets Final OK • Maytag Shareholders Approve Merger With Whirlpool • Whirlpool Wins Maytag Bidding • Whirlpool Bids $1.3 Billion For Maytag • Maytag Sold to Investor Group • Maytag Settles Neptune Washer Lawsuit

Dorothy of Austin TX (10/18/08)
I bought a new Maytag Plus bottom freezer refrigerator (MBB2254GEW) from Home Depot in June 2004 after dilligently researching the best product. I bought the Consumer Best Buy recommended by Consumer Reports. I had multiple instances of frozen produce, but kept turning the temperature down in the produce drawer.

Just before Thanksgiving 2007 I noticed a sheet of ice covering the bottom of the freezer. I called a repairman and spent 300 to have the evaporator fan replaced. 2 weeks later the entire unit went out with no cooling and loud noises. The same repairman returned and said the compressor had gone out. He said that I should call the Maytag warranty service - A&E Factory Service . I had 15 people coming to my home for 4 days for Christmas.

Fortunately I have a 25 y/o Kenmore in the garage and the weather was quite cold so were able to put food outside. Finally the A&E Factory Service man came after Christmas and confirmed that the compressor was out and needed to be replaced. He said the part would be ordered and delivered by UPS to my home. It was Jan. 2008 before the compressor was replaced. For the last 6 weeks I have again had water dripping out of the unit onto my wood floor. Today I took everything out and used my hair dryer to remove the 2 layer of ice on the bottom of the freezer. I am sick of this!!

J of Glenshaw, PA October 13, 2008

J of Glenshaw PA (10/13/08)
My 6 year old refrigerator (Maytag Plus model mtf2156gew) caught fire. The description -- acrid black smoke billowing from the bottom of the fridge -- frighteningly matches many other descriptions on this site. Thank God my husband had just gotten home. 5 minutes later, the fridge was spewing the smoke.

Whirlpool sent a repairman (on their dime) the next day. He said he'd never seen anything like it. The little box that the wires plug into had melted to ash. There was no property damage, aside from a non-working refrigerator, a stinky smell, and several hundred dollars in lost food, thanks to my husband's quick response. I'm scared to death of what could have happened had we not been home.

Whirlpool is replacing the wires, the compressor, the white box thing, and the motor, and paying for 5 hours of the tech's time to do the work. Crazy expensive for an 850 fridge. When I asked why not just a new fridge so I could sleep peacefully and leave my home knowing the fridge wasn't going to burn down the house, the response was, Well, ma'am, we're willing to fix this model. If you want a new one, you'll have to pay for half (426.50). I asked for assurances that this would not happen again. She merely stated that they could only guarantee the workmanship of the service tech. I'm keeping all old parts, just in case.

Linda of Carberry, OTHER October 11, 2008

Linda of Carberry OTHER (10/11/08)
We purchased 3 new Maytag appliances from Home Depot in March 2007. Within months the bottom-freezer refrigerator began freezing food in the crisper and other areas of the frig. After several weeks of throwing out frozen food, I noticed a banging sound that continued until ending with a loud pop which continually went on day and night, loud enough to wake us up. I called the company and they said they would contact our local Maytag repairman and he would be in touch within 24 hours.

It took several more calls and a wait of several more weeks before a repair technician came out, and made a small change in the frig, and for a while things seemed to be alright. Soon though the food began freezing again, and the noise started up. So did my phone calls, and promises to send out a repair man. By this time about 8 months elapsed since the purchase and I was anxious to have this resolved before the year was up. By now the Magtag repair service washed their hands of it I guess, because when I called the Maytag company in early 2008, they said they'd be contacting a different appliance repairman and within 24 hours he'll be calling.

A month went by and finally I called him myself. He said, I haven't serviced your area in 2 years, and Maytag knows that. So back to calling the company, and threatening to go to Better Business Bureau. Nothing happened, and I continued throwing out frozen food items, now trying to use the door shelves as a crisper, in an effort to keep fruit and vegetables from freezing. Finally in frustration I wrote Better Business Bureau a letter and within 2 weeks I had a call from Maytag (now Whirlpool) and Alison King promised to send yet another appliance repairman out. (Generously, she promised this would be at no cost to us --HELLO??? I should hope not! I've only been complaining for the past YEAR!) He did indeed come (it was now July 2008, 16 months after purchase) and he did a small repair, and said he needed to return with a new damper. He seemed to think the noise was insignificant and ignored it.

When he returned a few weeks later with the part, it turned out to be the wrong one. It was now September 2008 and I, in frustration, phoned Alison King back to once again complain that NOTHING has changed with the problems in my refrigerator. A couple weeks later, I pick up a parcel addressed to me, and there is a new damper for my repair. So its now up to me to call the appliance repair company back. He comes to install the new damper, and SURPRISE!! its the wrong one. Now, October 2008, and I'm waiting.....again.

I cannot account for exactly how many hundreds of dollars of food I've thrown out because of being frozen solid in the refrigerator. From fruits and vegetables, to jars of pickles, to milk and eggs, I've lost countless bags of groceries in the last year and half that I've owned my expensive new Maytag refrigerator. To say nothing of the countless nights of sleep lost listening to the banging and popping noises, and the stress involved with dozens of phone calls to the company, the 3 repair shops, and the letters written to BBB. Who knows what more will transpire before this is resolved?

Pattie of Barrington, IL October 9, 2008

Pattie of Barrington IL (10/09/08)
handle from bottom freezer keeps falling off. bought in january 2007, abt came in and replaced the bolts and handle in april 2007, and now it is out of warranty and handle won't stay on. cost of handle is 27.00 and bolts are extra and I would have to replace it. maytage refridgerator over 2000.00 shouldn't be doing this.

Eldonna of Lincoln, NE October 7, 2008

Eldonna of Lincoln NE (10/07/08)
First I would like to say that we have had Maytag diswasher for years and love it.. Now the refrigerater. We bought a Maytag Plus about 5 or 6 years ago. It has the worst ice maker we have ever had. The ice jams when we try to get ice out and builds up inside, the we have to open the freezer door to get it loose. When we do this ofcourse the ice spills all over the floor. Sometimes it just has a big clump of ice that stops ice from coming out. We will probably never buy a Maytag refrigerator again because of this.

June of Georgetown, TX October 3, 2008

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