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Good News for Neptune Owners -- Maytag has agreed to settle a class action lawsuit covering two million homeowners who had trouble with their Maytag Neptune washers. But as the complaints below indicate, lots of problems remain.
Tammy of Syracuse OH (10/02/08)
I have a Neptune Washer which has the mold and smell issue. My towels smelled which in turn made my body smell. I bought new towels as I thought it was just them. However, 1 month later they smell just like the old ones. I have used the recommended additive, bleach and vinegar. I leave the door open and the smell always returns. I thought I bought a good brand that would last for years, but I was wrong. No more Maytag for me.
I have spent extra money on cleaning items to get rid of the smell and my washer still has the smell. The yuck build up in the washer is gross and could not be a healthy situation.
Jennifer of Brandon FL (09/30/08)
We purchased the Maytag Neptune front loading washer approx. December '06, after using it for approx 6 months we noticed that it was not draining, we called a service tech out and he said that change was left in a pocket and when that happens it go through the pump breaking the teeth needed to drain the machine, the pump was replaced and $400 later. A few months later the same thing happened and we had to replace it again.
We are now faced with replacing the pump for the third time and Maytag has no clue what I am talking about when I call to explain what is going on and when I ask if this is a defect she tells me they have never had this problem. We cannot be the only people in the world that misses change in a pocket here and there and it breaks the pump??? We have spent more in repairs in the 2 years we have owned it then the washer cost.
We were also talked into buying the pedestals for the washer and dryer -what a joke. Now when we ask why we can't seem to get them balanced and they vibrate the entire house we are told it is because of the pedestals and unless they are on solid concrete floor they will never balance. Another joke! We thought we were buying a top of the line washer & dryer that was going to last us many years instead we are faced we owning a lemon that we cant even recoup any of our money to purchase something else nor are we offered any concern from Maytag and what their reputation is supposed to be. We will never buy another Maytag or any of their affiliates! Not only does their product suck so does their customer service.
Washer repairs now exceed $1000 after owning the machine less than 2 years.
Cynthia of Winsted CT (09/28/08)
I had bought my maytag neptune model# MAH 5500 BWQ in Sept. 2005 after six months I started having mold, water in bottom of machine. I called magtag repair and they came out 3 times and the repair man said this is normal. He said leave the door open which I can not do, because it is in the main bathroom and it right behind the door into the bathroom. I just want my money back!
I called Sears they said no way. Then I called Matag and then they said this is normal just run it through a cycle with bleach!! after every us and this energy saving! I told them I want my money back and they told me this model neptune did not have a recall. I can not sell this to anyone else.
I will call the Connecticut attorney general. I will write a complant to the better business bural too. I would like to take them to small claims court. My husband got a rash from the bactira and hat to go to the dermatalogist. I know its from the bacteria in the washing machine. Which cost meds $150.00 going to the Doctor 62.3 miles 2 times and doctor visits $60.00 and mental stress!
Karen of Santa Rosa CA (09/28/08)
I NEED TO KNOW IF SEARS SOLD ME A BOGUS MAYTAG WASHING MACHINE &/OR IS IT ACCEPTABLE THAT I PURCHASED A WASHING MACHINE THE MANUFACTURER CAN'T EVEN PROVIDE SPECIFICATIONS ON? Washer MAV15 - Model#MAV7757AWQ purchased from Sears Dept.Store in Sept.2002. I paid $800.00 which incl.a 3 yr extended warranty. I recalled Maytag was suppose to represent a quality product so I was basically sold by the Maytag name. I was advised by Sears this was one of the best machines I could purchase.
I learned after more research, the Maytag Model# on my washing machine did NOT exist anywhere - subsequently, I realized the Manual I rec'd. w/the machine listed no specifications, no information whatsoever. I have had nothing but problems w/this machine which started 8 mos. after I purchased it. I told the repairmen to take it back & have one delivered that works right. He stated they couldn't do that.
So,I referred to all the fine print on the docs I signed when I purchased the machine that indicates a minimum required 4 repair calls before they would consider replacing the machine. It hadn't even managed to get through the first year of manufacturer covered warranty period. The repair slip noted the brake/clutch had been replaced. After this, the machine worked somewhat appropriately for about 1 yr., however, I constantly noticed water coming from underneath the machine. Also, it never spun the clothes enough during the initial wash so I would need to put on a 2nd spin only.
Then it began squealing & making terrible grinding sounds again, but after (2) repair calls & the arrogance of both, implying I didn't know how to load the machine properly & finally being totally disgusted w/the machine I decided to tear it down to the motor. When I finally was able to get the rusted bolts off at the base of the drum mechanism- I was shocked to see that the bolts were so rusted from obvious long term exposure to water that the bolts were actually pitted. I decided I wanted to check out further information specific to the parts I was reviewing, so I pulled out the manual.
There was nothing defined in the manual so I went to the Maytag website & after realizing I was in error identifying this machine as an Atlantis model when unable to locate my model#, I sent an email to Maytag to ask where I should locate the specification sheet for my particular model - as all other Maytag washers were depicted. I rec'd. an email response from Maytag customer service stating that: (quote) This model was manufactured for a specific dealer (Sears) therefore you would not find any details for this model on the Maytag website. Unfortunately, We do not have a specifications sheet available on this model.
I don't understand this explanation & want to know if I have been a victim of consumer fraud or is this all some type of legal marketing technique between Maytag & Sears Dept Stores to the unsuspecting customer? Is there no accountability on behalf of either the manufacturer or the retail store that sold me this piece of garbage? I just want an answer as to the legality of this type of transaction.
Betty of Hilton Head SC (09/27/08)
the gasket or the rubber boot has mold and mildew and smells horrible. I have tried to clean it with bleach to no avail. My clothes I feel and can see donot come clean. We have had the machine less than 5 years and I have been having this problem for quite some time. for the price we paid for this machine I feel we got chipped big time. What happened to Maytag?
Albert of Lakewood CA (09/25/08)
Maytag MAH8700AAW Front Load washer, bought Nov. 2006 from Lowe's; always had a problem rinsing but has gotten worse. Unfortunately now out of warranty. The washer goes through all the cycles a but when it gets to 10 minutes left (Rinse just about over)it rotates more vigorously than at any other time in any of the cycles. This stirs up a lot of soap suds. Then it abrubtly stops, letting the suds sit on top of the clothes, and then it drains the water leaving the soap on the clothes. Then it goes into the spin, which just spins the soap into the clothes deeper. Then it stops. If I run the load again (which I have done 3 -4 times) without soap it still gets suds at 10 minutes.
I paid A&E to come out and tell me that's the way it's supposed to work, that I need to clean out the tub with Washer Magic (citric acid). Followed all procedures and still the same problem. Had Maytag pay for another company to come out who replaced the control board, but the problem still exists. Called and eplained it all to Customer Care and they said that the repairman should call the Tech Support line while at my house, and if it could not be resolved Maytag would classify the washer as unrepairable and move it up the chain for resolution.
We did that, but when I called Customer Care back the next day, a new person acted like she never heard of that process, put me on hold for 15 minutes, then came back to say she didn't have a report from the repairman that it could not be repaired. Now i wait while the two of them work out what kind of report will be required to classify it as unrepairable. I owned a laundromat, and Maytag was always dependable and concientious. This has gotten ridiculous. I know that they know this series of washers is a joke. I NEED RESOLUTION!
My wife and I spend 3 -4 hours each night to run one load of clothes. I will never buy any of the Whirlpool, Maytag, Amana, etc. products again since they are all under the same manufacturer. These supposed Energy Efficient machines take 3 - 4 times the water and electricity than they are supposed to and waste our time as well. My water bill and electricity is going through the roof. I am going to a top-load as soon as I can.
Donald of Parsippany NJ (09/25/08)
On 9/2/2008 my maytag washer model sav 5710aww was serviced by technician#0623272 in which he replaced an internal water hose, lip seal and ring. This lip seal was replaced three times before. On Sun 9/14/2008 My basement became flooded from water coming from the bottom of the washing machine. I called the service company and spoke with a supervisor Kory Wount. He said he would make arrangements for someone to come out on Mon 9/15/2008 to repair the washer and someone else would come out to take pictures of the damages. He said he would call me by 9am on monday as to the times.
On Mon 9/15/2008 at 4 pm I called back because Kory never called. I soke with a supervisor Scott. Scott said that I needed to call, he connnected me and stayed on the line when I spoke with Perla. Perla is from a company called A & E. Perla said that there was a service called scheduled for tues 9/16/2008 in which some one would repair the washer and someone else was to take pictures of the damages. On Tues 9/16 a service technitian came by himself. I asked him where was the other person to check the damages? He said what damages? He showed me and reported that the hose installed by the technitian on 9/2 had come off which caused the basement to be flooded. He also reported the damages as far he could see in the service order.
While he was there I called A&E and spoke with a supervisor Floria who said someone was supposed to be there to check the damages. On 9/17 I called again and spoke with a supervisor Suszanne who stated a claim was intiated and someone would be calling me. She also said since it was noted by the technitian that the cause was due to inproper service from their technitian A&E would pay for the damages. On 9/18 I called again I soke withn a supervisor Pat. On 9/20 I called again and spoke with a supervisor Alga. On 9/21 I called again and spoke with a supervisor Joe. On 9/22 I spoke with a supervisor Chandler, he said he would e-mail the department that was handling the claim and have someone call me.
As of 9/25 I have heard nothing. My basement has been sitting saturated in water for eleven days. It has become evident that this company is not willing to make good for the damages caused by the technitians failure to install the water in the proper manner. flooded basement, loss of living space, loss of the use of laundry machines, potential mold growth
Cheryl of San Jose CA (09/25/08)
i purchased mashing machine make Neptune, Model MAH6500 AWWW, in March of 2006. the machine is front loading and i had heard of the class action lawsuits of previous models which had been settled. i was assured that necessary improvements had been made. when the machine was less than 2 years old, the front locking mechanism broke along with some electronic key pad issues. i paid over $200 for this repair.
this week, the machine began to make a noise when the drum rotated. i called Sears for a repair estimate. the technician diagnosed a failure in the rear bearing and that repair would cost over $900, ironically about the same as the purchase price. i am outraged to get only two years of service from this appliance that was manufactured by a once reputable company. i am outraged.
repair costs to date: $240 total loss of appliance as repairs exceed purchase price price of new machine: $775
Karen of Rocklin CA (09/25/08)
Maytag is doing nothing about the ongoing mold situation. It is disgusting and all we can do at this point is chuck this gross washing machine and buy a new one. I will NEVER buy anything Maytag again. Tell everyone you know how Maytag refuses to handle their faulty products.
This has been an expensive lesson. No more Maytag for us - ever!
Shelley of Harriaburg PA (09/25/08)
We are on our second maytag washer we paid 1100.00 dollars for it and we have mold and meldew in clothing as well as in the washer, My husband and I have cleaned it per Maytag and their advise did NOTHING! I have probably thrown away about 300.00 dollars worth of clothing in the past 2 years! Now it started with a problem last year with the water not shutting off and flooded the laundry room.
Got it fixed and now the same problem, but as I write this i can't get the door opened and it will not work in any cycle! I tried to reset it by turning it off and I even unplugged it nothing except water all over the floor! My son needs his gym cloths on Friday they are you guessed it in the washer that won't open! This thing is a piece of I won't say and Maytag knows about the problem but won't help me.
I know not to buy a maytag. I think we have to purchasea new washer and I'm going for the least expensive because I spent the money and It was not worth it. I want my 1100.00 dollars back that would be nice.
smelly mold and meldew in my laundry room. smell;y clothing I had to pich in the trash. Money on fixing it. Wasted time on the phone with the company so they could ask someone how to get rid of the mold in the washer and it didn't work. Just an overall bad experience
Robert of Reading PA (09/23/08)
We purchased an Admiral washing machine for Home Depot two years ago and since then we have to replace the spin brake and the transmission unit. The machine does not agitate very well, nor does it spin dry very well. During operation it vibrates a lot and is usually noisy.
The 2 year extended warranty cover the repair cost, but I know that this is not the end of our problems. Maytag should be ashamed to have put their name to this product.
Cheri of Waukesha WI (09/23/08)
Bought a Maytag top of line dishwasher in dec. 2002 and have nothing but problmes. Dishes are never clean! Had to have the motor replace less than 6 months later. Contacted the company and they extended the warranty for another year. Numerous repairs but as usual nothing was covered under they extended warranty! I paid $504.43 for this dishwasher and it is a lemon. I have always bought Maytag appliances but now I replaced my stove and refrigator to a better brand! My Maytag washer and dryer ( top of the line) are about 8 years old and are junk.
I did e-mail the company again today (9-23-08) to see what they have to say. The dealer that they were bought from is out of business! I can't afford to put any more money into these appliances. The dishes NEVER come out clean even you rinse them there is always something stuck on them. The clothes come out of the washer dripping wet and the dryer sounds like it is going to explode. Yes, we have had numerous parts replaced on them also.
Jim of Huntington Beach CA (09/19/08)
I bought a Maytage Neptune washer and dryer 3 years ago. Nothing but problems. Timers don't work right, washer shakes the house, and now the dryer drum cracked in half. All I get is It's not under warranty. This obviously a defect in manufacturing. Warning for anybody even considering buying these appliances from Maytag STAY AWAY FROM THEM.
Ripped clothing and hundreds of dollars in repairs.
Catherine of Fergus Falls MN (09/19/08)
i bought a maytag neptune washer and dryer in oct of 2004, thinking i was getting the top of the line.. not even close. within a few months i had mold building up inside the washer. i complained to the retail store where i purchased them and they said nothing could be done. use bleach and clean after every load. my cloths smell of mildew, my laudry room smells. the washer is very loud and sounds like it is dancing all over the floor.
i called maytag and complained again. they said these washers have been recalled but being you purchased in sept 2004 you are not included because you needed to purchase in august 2004. they told me to use bleach and follow the owners manuel for cleaning. always leave the washer door open when not in use. i have a small grandson and do note really want the door open as he could crawl in. this is not safe.
i am so disappointed! i will never buy anything that has anything to do wih maytag. why does maytag not inform retail stores of recalls and class action suits and why was i not informed. maytag said they sent out letters but i never received one and the retail store said they knew nothing about the class action suit or any recalls. what is going on....
mold, ruining cloths, very unhealthy, we are all sick with allergies, headaches. maytag told us to live with it. what a joke!
Wende of Port Orchard WA (09/17/08)
Bought Maytag Neptune Toploader 9-4-04 at LOWES, we did also purchase the extended warranty which goes through 9/3/09. It has been in a house we were renting and I now reside in. Although the renters complained some I was not aware of the severity of the problems with the mold stench or balling and wrinkling until I moved into the home in April this year.
Washer balls up, wrinkles and snags my clothes. I have to turn things inside out to wash and hope they don't snag as bad. Some of my good clothes I take elsewhere to wash. It looks like possibly a plastic piece near the top inside is the culprit as there seems to be pieces coming off of it. Also the mold problem is rather awful. I wish I had known about the lawsuit years ago. My renters had a few complaints but I guess I was didn't listen to them well. Is there anything Maytag is doing about the machines now? I have a repairman coming this Saturday to look at it.
Lolalyn of Edison NJ (09/14/08)
I just realized that Maytag Neptunes have a problem only b/c my washer stopped working today b/c the door lock doesn't work. I have had all the problems others have had but just kept cleaning the mold and using lysol to get rid of the smell. Because the deadline for filing a claim with Maytag seems to be over, I wanted to know if I had any other recourse for getting my washer fixed.
Since I did register both the washer and dryer and took an extra 2 year warranty via Home Depot, I believe that I should have been notified that there were problems with the product. Please advise.
Rob of Gridley IL (09/13/08)
I previously submitted a complaint against Maytag (8/29/2008). I am happy to report that my extended warranty from Lowe's through GE-Zurich Warranty Managment, Inc. has NOW sent a repair person out to our home to service the product under the warranty. Kudos to Lowe's and GE-Zurich Management, Inc.
Please note correction above that the Maytag Neptune washer has NOW been serviced under the extended warranty contract.
Angelo of Everett MA (09/13/08)
Bought our MAH400 front load washer a few years ago and had no issues for some time. We're now experiecing a very bad mold issue. Lately the spin cycles are having problem with what sounds like bearing issues. Called to have estimate done and was told it would be $80 dollars just to look at the machine.
Told my wife that it would be crazy to spend hundreds of dollars on repairs and still have to put up with the mold issue. I choking on the mold smell as I write this. Maytag should be ashamed about this fiasco.
Debra of Modesto CA (09/11/08)
mold and smell
Carol of Grove City OH (09/09/08)
I purchased a Maytag Atlantis washer in 2002. The mold & meldew was so bad it got on my clothes. My 5 year warranty had expired so I had no choice but to but a new one, and believe me it is not a Maytag. I feel Maytag should reimburse customers for this faulty product. I have never had this kind of a problem with a washer. It also was leaking out of the bottom.
Paula of West Roxbury MA (09/08/08)
I saw on the front page that tehre was a class action suit against Neptune. My washing machine has had a lot of mold and I've only had it a couple of years.
Some of the clothes come out modly even though I've tried to clean the washing maching myself. I had to throw away the clothes that were moldy.
Mike of Surrey, B. C. OTHER (09/08/08)
We purchased a Maytag Neptune Washer complete with stand to elevate it so it would be easier for my wife to handle as she is relatively tall for a lady, about 5'7. The washer always vibrated. We had the repair man out, paid the labour, they put in a new control board, and new equipment to shut down the washer if it vibrated excessively. My wife always had a difficult time getting the machine to balance. It often would not spin rapidly enough to spin dry the clothes.
Result is that she had to move the clothes out of the washer wet as the machine would not spin them dry. She injured her back. She did this two times. Several visits to the osteopath at $150 per visit, and a lot of pain, and she still is not better thanks to this lemon of a washing machine. We will replace the washer, as we cannot handle it anymore. The machine by the way has Maytag's name on it, but they are made by Samsung in Korea. Had I known they were made by Samsung, I would never have purchased it. I will be spending about $1500 on a new pair of washer and dryer, a top loading washing machine, no more of this stupid front loading crap that can't be balanced.
Grace of Tigard OR (09/06/08)
I called Maytag to complain about the smell in my HE 9700 series front loader washer purchased 11/06. It smells so bad that I have to leave the door open w/a fan blowing on it 24/7 or it stinks up the entire house. I've done all the things that are suggested in the manual & it still smells. This is our 2nd set of HE front loader Maytag's. Never had the problem w/the Neptune. This is too expensive a washer to have to cont' to purchase other products to help keep it clean & w/o smelling the entire house. We've been told that you have to use Affresh (at $6.00 a pop for 3) for the rest of the machines life. Leave the door open 24/7 & wipe out the drum after every use. I gotta tell you, this is just unacceptable to me. We paid a lot of money for this machine & we shouldn't have to shell out more money every month to keep if from stinking. I would like someone to fix it or replace it with one that does not smell.
Brenda of Atlanta GA (09/05/08)
I purchased a maytag washing machine in 2005. In the past 3 months I have noticed some water leaking out of the front door and the rubber has a chip in it. Inside the door the rubber holds alot of water. Last week I did not use the machine for 3 days and came home to 2 inches of water all over my floor,inside the pan and behind the unit. Its been determined by a 3 plumbers its the machine! I am so disapointed in this product! I thought maytag was the best out there and that's why I purchased it! Now I'm out of warranty and I know this won;t be cheap! Are there any recalls on this unit? model #MDE2400AYW,serial#12934074GG,purchase date:6/25/05.
Laura of Tolleson AZ (09/02/08)
I purchased a Maytag Neptune washer and dryer in 2002 and now the washer doesn't work. It is impossible to buy the parts to repair it. This is very annoying that we have to buy a new washer because it cost too much to repair the Maytag Neptune.
Linda of Mansfield OH (09/01/08)
I purchased a maytag neptune in 2001,I am having a problem with the motor.I noticed there was a class action suit..the deadline was 2005..In the suit consumers had similar problems...
Monika of Fallbrook CA (08/31/08)
Was never notified about the Neptune Maytag lawsuit. My washing machine smells of mildew, the rubber seal is full of mold, the drum holds water, bleach and rust appear on my clothes randomly, the dispenser compartment is rusting... I could go on and on. Needless to say, I have had my son in to see his doctor numerous times for allergy problems. I changed the brand of soap, detergent, shampoo and deodorant, but it all points to the nasty moldy Neptune washing machine.
I now am forced to purchase a brand new set. I will never buy Maytag brand again!
Judith of Sequim WA (08/30/08)
I have a 3 year old Maytag Neptune. We had a lot of problems with extreme vibrations that the company did not fix but my husband finally built a very strong wooden base and bolted the machine to it to stop it from walking across the floor. Now we too are getting the putrid odar and all our bath towels now stink. We have tried the product Matag is selling to fix the probelem but it does not work. We have tried boiling hot water,Smelly Washer, bleach, Simple Green, vinegar, etc all suggestions from Maytag or other consumers. Nothing works. We leave the door open when not using it, wipe the entire inside, boot, etc completely dry after each and every use and still the smell permiates the whole area including the guest bedroom which is across the hall from the laundry room.
We originally threw out our complete set of towels, thinking it was something in the material. I am allergic to mold so had several appointments with the allergy doctor before realizing the problem was the washer.
Rob of Gridley IL (08/29/08)
We purchased a Maytag Neptune washer and dryer on May 29, 2003. We purchased the washer and dryer from Lowe's and also purchased an extended Service Contract from Lowe's underwritten by GE-Zurich Warranty Management, Inc.. The extended warranty period started March 29, 2004. In October, 2004, I contacted GE-Zurich to complain of an initial mold build-up in the washer. GE-Zurich informed me that they would not provide coverage as the problem was a result of a Maytag product defect.
Being denied coverage, I contacted Maytag in October, 2004. They referred me to another Maytag telephone number. In doing so, I was told that the claim program was a reimbursement program and that I had to have made a repair or replacement at my expense in order to be reimbursed. As I had not made any expenses, I was told that I was not covered under the claim program. Again, the claim program was presented as a reimbursement claim program. As such, we used due diligence and kept the washer clean -- and aired out after use. At that time, we thought that we would be OK in using preventive maintenance.
We now learn that we were wrong. Mold was growing where we could not see it. We should have had the gasket replaced by Maytag long ago. It is now August 2008, and we are now having serious mold problems. I am now told by Whirlpool/Maytag that it is now too late for any remedy from Maytag -- and that they are sorry I received the wrong information in back in 2004. Are there others who received incorrect information from Maytag regarding the claim process? Is it too late for a remedy from Maytag/Whirlpool? Please advise. Thank you for your assistance. MOLD.
Susan of Bay City MI (08/27/08)
Maytag never registered this appliance which is a Neptune washer. I have alll kinds of problems with it. The worse is the mold and the smell on the door. This is terrible. This is the first machine that we paid alot of money for and this is happening. The door latch is also affected. I need help with this problem. Thank you
Stacy of Oregon City OR (08/25/08)
Our washer smells of mold. All of our clothing items smell of mold. I am very disappointed to find out there was some kind of lawsuit before we even purchased ours - the problem was apparently never fixed and now I am stuck with this over priced stinky washer.
It looks like our only option is to spend another $700.00 for a new non maytag washer to replace this stinker.
Cynthia of Hendersonville TN (08/25/08)
We purchased the original series Maytag Neptune Washer and Dryer in 2000. We now understand that a class action suit has been settled and that vouchers for up to $1000 given out to owners. As I see on your site, like so many others, we were unaware of this. In Sept. '07, Sears came out and put in a new control board, a new sub board, and a new wax motor, as well as various other small parts. Parts and labor were $450.00.
As we were unaware these were the very items in the suit, we paid for their replacement. Now, eleven months later, the machine will not stay on. As I begin a load, moments later, the machine turns off. It does not spin. I have to stand at the machine and turn the knob myself. It is pointless though as the drum does not turn. I have sent an email to Maytag. I would appreciate any advice or help you could give me.
So far, this has cost us $450.00. However, now the machine is non-functional. I am a school teacher and my husband is looking for other employment after being part of the size reduction at AT&T. I simply cannot afford to replace this machine.
Gloria of West Haven CT (08/23/08)
Three years ago I purchased a May tag washer and dryer. I was so proud that my first new set was a May tag. Well that proud turned into and night mare. about a month ago we paid a 150. to have a belt put on it. Now the thing is leaking water.
We went down stairs and water was all over the laundry room and had leaked into a closet that we have.
Sue of Bealeton VA (08/21/08)
I have a 1999 Maytag Neptune. Up until now it has been fine. Today I opened it and the stench and mold was so bad I had an allergic reaction! I did not respond to a letter that was sent many years ago - from Maytag - as I have never had the problem until now. Any suggestions?
I had an allergic reaction. There is mold all over the gaskets and detergent cup area. My clothes are not getting clean.
Steve of Scottsdale AZ (08/19/08)
I had purchased a maytag front loader .this unit has alot of mold that will not go away after dailey cleaning.I am not getting any help from maytag,was never notified of issues with this unit or a law suit on these units. model#mah5500bww ser#74939506aa please help me with this issue.This a serious health issue.The mold gets on clothes and smells bad.
this mold issue is serious . please help me I am very very very dissappointed in maytag and them blowing me off like this even with their suprevisors responese.
Ed of Edinburg PA (08/16/08)
Does anyone remember when the Maytag repair man was lonely? Not mine anymore. Well he might be lonely because he is away from his family and always in my laundry room. I am 44 years old and have made many major purchases in my life. With out any hesitation I can proudly proclaim that My purchase of a MAYTAG Neptune Washer 18 months ago is by far the WORST $900 and change I have ever ever spent.
MAYTAG should be ashamed to put their name on the such a horrible product.
I, like many others was never made aware of the class action lawsuit.
Any retail facility selling A MAYTAG product should be mandated to hang a Sign- BUYER BEWARE- MATAG IS EXPENSIVE TODAY, TOMMORROW and AS LONG AS YOU OWN IT.
I have had repairs totaling over $600.00 to date. Some issues still remain. I.E. the fabric softener dispenser does not work. This is the Last MATAG product or any product owned by MATAG I.E. HOOVER, that I will ever own.
Michael of Bonita CA (08/14/08)
I have a 18 mo. old washer that will cost more to fix than it would to buy a new one.when under warrenty they tried to fix the problem 3 times in 9 mo. now i have a flooded laundry room and a 18 mo.old p.o.s. and wet carpet.
Robert of Montrose CO (08/13/08)
MAYTAG NEPTUNE WASHER MODEL MAH500BWQ purchased at Home Depot in 2003 the washer had a recall because of mold (which mine does have) and I never received notification of this class action suite the smell in washer and the mold gets on some of the clothes
Jean of Clearwater FL (08/11/08)
MAYTAG NEPTUNE WASHER MODEL MAH500BWQ purchased at Home Depot in 2001 the washer had a recall because of mold (which mine does have) and I never received notification of this class action suite
the smell in washer and the mold gets on some of the clothes
Veronica of Rindge NH (08/10/08)
My Maytag washer won't spin. It kepts on stopping and dc comes up have tryed everyting but nothing works. Went on Maytag.com and there must be about 200 complaince on the Neptune washer and dryers.
I called maytag a few times but got no were. The first time I call it was only 2 weeks old. Had a man come out and he said it was fine. Spent all this money on I thought a great washer and dryer and it is the worst. Maytag should replace all of there wahers and dryers. To restore there name.
Shawn of Georgetown TX (08/09/08)
Maytag MAH8700AWW Front-Load Washer - Purchased 08 July 2006, at Home Depot, Round Rock, Texas (Total Purchase Price: $951.73). Required main board in-warranty replacement before machine could even be used for first time. Failure to spin 26 July 2008, and Service Call setup through Maytag, re-routed by them to A&E Factory Services. A&E Service finally arrived 09 August 2008, and determined main board failure AGAIN, which would have to be replaced BEFORE additional diagnostics could be performed to conclude cause of failure to spin and pump out!!!!!
Calls to Maytag, A&E and Maytag Dependability Plus produced only the result that this would have to be paid for by me AS WELL as any follow-up calls or parts to fix the original problem. Also, while speaking with Maytag Dependability Plus, I was told this machine was under a safety recall, but received no detail as to WHAT the recall was, or the resolution process for such recall!!!!!!!
Repair price of existing machine UNKNOWN, but estimated to exceed $600.00 or more. Replacement price for machine at same location estimated to be $951.73 (same as original purchase price). Will purchase interim machine, for $250-$300, if I can. THIS MACHINE FAILURE RECORD NEEDS TO BE ADDRESSED AND CORRECTED BY MAYTAG, for ALL Owners with these significant, costly and repeated failures. Recall notifications have not been received at my address for this machine, to include any for safety issues, which may have placed my wife and other family members at significant personal risk -- UNACCEPTABLE! HELP?!
Mary of Bolinbrook IL (08/09/08)
I'm not the only one that wasn't conveniently notified of the class-action lawsuit. Yes, I have mold, mildew (which are now causing health issues), water staying in the drum forever, bleach dispensing from old loads onto new loads at random times, leaks onto the floor, etc.etc.etc. I'm told by Maytag I'm out of luck because the class-action is now over. I have to pay for any repairs, it's my fault I didn't know about the lawsuit. I was never notified, funnily enough I was notified about my class-action for the Whirlpool stove I own that tips over!
Something has to be done, I'm starting with the Il Atty General, and my members of congress, I suggest everyone else do the same. Maybe 100 or 200 phone calls will get some action - it is an election year. Since I was not notified I should at least be given enough money to repair or replace this lemon and get this health hazard out of my home.
I am experiencing health issues related to mold due to the faulty washing machine in my home.
Barbara of Kelowna OTHER (08/08/08)
In June of 2007 I purchased five new, top-of-the line Maytag appliances. By mid-June of 2008 the refrigerator sounded like it had a woodpecker (presumably a fan was hitting something) and my matching washer-dryer no longer matched. All the plastic components on the washer(control panel, soap dispenser) had yellowed while the dryer remained white.
From that time forward both the dealership (Home Depot) and I tried to get through to the company. The dealer always maintained that someone from the head office had promised to call me about the discolouration. No one called. I tried many cleaners but the discolouration is in the plastic and not a surface matter. The plastic on the washer was of poorer quality than that on the once-matching dryer.
I put in two entire days trying to get through to Maytag's office via internet and telephone, US or Canada. The message always the same -- We're experiencing higher than usual call volumes. Several times I was just cut off. FINALLY, this afternoon I reached someone after sitting on line for nearly an hour being thanked by a recording for my patience. That someone informed me that my washer discolouration had been previously reviewed and dismissed because there is only a 7-day warrantee on cosmetic issues like yours.
Maytag takes no responsibility for its defective plastic on some of its models. Within a year my washer looks 25 years old. Seven-day warrantee for cosmetic issues? That's ridiculous! I'd like to send you a digitial photo to post as a warning to others.
Charlene of Kempner TX (08/05/08)
My maytag washer (neptune) went out in July of this year. I had a repairman come out and he said the motor has to be replacaed. That is still under warranty so I called Maytag. They sent out a repairman who ordered the parts, which he said would take about a week to receive. The parts did not come in and I callled A&E Service in San Antonio who said thed part is on back order and would be in on Aug. 1.
I called them and Maytag today who said the part will be in on 19 of Sept. That is ridiculous! This is the third time I have had a repairman come out to fix this washing machine. I don't know who to contact at Maytag, but I would like some assistance with this matter. When I talked to Maytag they offered no assistance. Why would it take that long for a part? I have also had a moldy smell in my clothes but I have started to wash smaller loads of clothes and that seems to help with the smell.
I have to spend money going to the laundrymat.
Ben of New York NY (08/04/08)
Maytag Neptune Compact Washer MAH2400WW - we purchased this machine a year ago. 2 weeks after the warranty ran out the machine made a loud noise and stopped functioning. We will now have to pay for the technician to come out and fix it. Maytag will pay only for the part.
Why is such an expensive, supposedly reliable machine breaking down so soon. I read terrible things about this product and it may turn out that the machine will break down constantly. If so I hope there is a class action lawsuit soon.
Lyle of Calgary OTHER (08/04/08)
Mold in the washing machine of the maytag neptune. Cloths are smelling of mildew.
Robert of Hope MI (08/02/08)
I purchased a maytag washer (sav3710aww) with a 5 year extended warranty parts labor. I have had the serviceman out several times. The third time he was he he explained that this was poor designed washer, and Maytag was buying the washers back for $299 credit, but the washer has to quit. Well a week later it quit.
The warranty company said it is too expensive to repair and will buy the contract out for $40 because that is all that its werth. They said it should have been explained it is only werth the value of the washer. I purchased it for $429 plus $99 for the warranty and they have spent approx. $390 on repairs its only worth $40 and that is all I am to recieve.
So far it seems I recieve is $40 and still have a machine that is only good for scrap metal.
Ralph of Nashua NH (08/02/08)
Purchased a new Maytag washer. The delivery/install person from Home Depot/General Electric could not finish the installation because the factory drain hose attached to the washer is only 4 feet long and does reach to the standpipe drain. Home Depot does not sell or have available an extension that can be attached to lengthen the drain hose. I am stuck with a washer that can not be used. I called Maytag and they do not have a solution at this time..
Christine of Florissant MO (08/02/08)
We decided to purchase the top of line washer and dryer. We bought the Maytag Neptune Top Loader set in May 2004, spent over $1700 plus the extended warranty. It has had several service calls, the lid started rusting - which was not enough to warrant a new lid - even though we purchased the extended warranty. Now it's down again - not sure what's wrong. But it is full of rust, mold, the fabric softener dispense is DISGUSTING, mold underneath. I hate that we wasted our hard earned money and got so screwed on the deal. This should have been a great set that should of lasted 20 years.
I want my money back and they can have the stupid things, I'll drive them there myself. I never want another Maytag product and am even questioning Whirlpool's credibility since they knew about this problem when they bought Maytag. Call the customer service, they are the worst I have ever dealt with, and we HAD a 3 year extended warranty. Another waste of our money. A class action suit should be filed for all of our money back-I don't want them to replace my machine, I'm buying a different brand. If someone doesn't get this going, I'm going keep on telling my story until it gets heard.
7 people in our house and the washer is broke. It's a pain in the rear to load everything up to go to a laundromat when I have a $1700 set, which is what we have had to do, now and before.
Martin of San Antonio TX (07/30/08)
Contacted MAYTAG regarding repairs required for our NEPTUNE front load washing maching purchased in 2001. Technician from repair shop informed us the main board was shot and this is a common problem with this washing machine. It has been acting up (not always draining completely) for about 6 months but it finally quit altogether now. I have also noticed foul odors whenever the machine is not used frequently. This sounds like a lemon to me, does anyone know of a current class action suit against MAYTAG? If so, I want to add my name to the list. This company needs to cover repairs or buy the machine back.
Cloths that smell spoiled, have noticed cloths and linens are suffering damage and threading.
Larry of Westerville OH (07/29/08)
In 2005 my wife and I purchased our Maytag SAV515DEWW (Legacy Series - Clothes Washer). Since then the washer has been breaking down for the past 3 years. I am not glad we felt the urgent need to continue to purchase 3 years of extended warrantees, costing us roughly $250 (like an extended fee). At this point we will not be buying a Maytag Washer or getting another extension on the warrantee after our current warrantee expires. Ok - I'll try to summarize (enjoy!):
Our washers first couple of repairs started with the comment we were using the wrong high suds detergent leading to a bad motor & belt (not spinning/rinsing the clothes properly/stopping - visualize dripping clothes after washer is done). A later service call was a new timer mechanism found to be the cause that lead to the 2nd motor to burn out (probably 1st motor too. Fyi - motor burn did smell throughout the house) - so after a 3rd motor, another belt, & another water pump (1st replacement was found rusted & had cracked) it lasted awhile longer.
Slow forward to a new transmission, again new belt(s) from bad transmission, again the special gaskets & seals, ... to the point that our washer now has roughly $1200 in new parts installed NOT including service calls & labor. Im not sure of the complete inventory gone into our washer, but the major parts are mentioned. We NOW have a water leak with a jet engine noise (yes called service again) - relating to a bad seal & bad bearings to be replaced. Our repair service is good - 'My Kudos to Ted ( & Yes, we have gotten to know him on a 1st name basis)'. Ted has asked if our washer can be replaced because of its big history of big problems, BUT you have to understand the small picture here that EACH year's new warrantee starts the repair cost at $0 for our same (rebuilt?) washer. ( Yes - this is where you can LOL ).
I don't have a total. For efforts in setting up service call & being there (I think we are on the 8th repair? sorry-losing track-lol), loss of use, don't know if any damage to floor, .... Most personal consequences are time spent getting it fixed, loss of use, and hearing my wife complain, ... again complain, ... again complain, .... You get the idea of Many Times EACH Time. Which I do agree, we should not be having these washer problems.
Debra of Jarrettsville MD (07/29/08)
Purchased the Top Loading Magtag Neptune three years ago and have had nothing but problems. WOn't drain, spin, mold and won't dispense fabric softner. I have probably called the repairmen about 10 times or more and then they have an Emergency on the day they are suppose to come and I have to reschedule. I have a family of five and a special needs 15 year old boy and laundry is a major deal. Please get us a recall so that we can be reimbursed for our major inconvenience for all these years. Thank you
Flooded the floor, ruined clothes.
Marsha of Plantation FL (07/28/08)
I purchased the Calypso washer with an extended warranty 8/13/03 which expires this August. Since I have had this machine I have had three new drain pumps, two lid seals and since April 16 I have been waiting for the latest repairs to be completed. The first service call they said they had to order parts which took two months to get. When the repair man came out he said they needed to order more parts he said he fixed the machine enough to use but it would leak. On July 10 he came back with the new parts said they would have to take the machine in as he could not get it apart to fix.
One week later they picked up the machine July 18th. Today I called July 28 now they have determined they need to again order more parts and have no idea how long I will be without a machine and they said my warranty does not provide me with a loaner. I have spent several hours on hold during several callls to Brandsmart and the warranty company all to no satisfaction. One man told me a month ago that I only paid $868.00 FOR THE MACHINE AND THEY ARE AT THAT TIME ONLY $700.00 into it for parts. I said that it can not be cost effective when you factor in paying for the nine service calls I have had.
In essence they said I have no recourse. Not to mention the nine days I have had to set aside for them to come plus the two times I sat in and they never showed. I also called whirlpool only to be on hold for thirty minutes or more each time and then disconnected.
Aside from all the frustration and eleven days out of my life waiting for service, it costs me $36.00 a week at the laundromat.
Jerry of Higdon AL (07/24/08)
I purchased a maytag neptune washer and dryer the washer broke down after the first year the clutch went out of course the warranty only covered the the part so that cost me over 200.00 dollars I thought this would be it this would last about 10 or 15 years but this year i had the same problem the clutch has gone out this time it will cost me 418.00 dollars this is a 2005 model i called maytag to see if they could help cover the repair they offered me 10% off the purchase of a new washer that was a slap in the face.
Amy of Chesapeake VA (07/24/08)
My washer broke on July 10 and I called Maytag Dependability and received a claim number. A & E then set up an appointment for July 15th. They came out and figured out what was wrong and ordered 2 parts that would be mailed to me. They rescheduled to come back out on July 22. When he came out only one part was in the package that was mailed to me, so the washer couldn't be repaired. The part came to my house later that afternoon and they were unable to come out until today (July 24). They said they would be here between 8-12.
It is now 12:55 and they are still not here. I have not had a washer for two weeks. I called the 1-800 number and they said that the guy was at his 2nd stop and would be coming here next. I said well I have to leave by 2:10 and the lady said would you like to reschedule? I told her NO that I have been waiting for 2 weeks for this repair. I have spent 3 days waiting from 8-12 and nothing is repaired yet. The technician Keith was very nice and he wasn't the problem, it's the company.
Poor customer service, not on time I have spent 12 hours total waiting for the repair.
Linda of Lebanon OR (07/22/08)
We purchased a Maytag Neptune washer MAH8700AWW and a Neptrune dryer MDE9700AYW 11/05. I would comments that the washer sounded like a jet taking off and it makes the wall on the other side of the utility room shake like an earthquake. After about a year I started finding a greasy residue on my clothes. I would remove the spots and then wash them again. After a year the glass in the door of the washing machine cracked in half. There was no reason for this to happen as I had not done a heavy load of clothes or even bumped the door. I had an extended warranty, but was rudely told that the glass breakage was not covered. My husband ordered the part for $100 and replaced it himself. I thought this might have contributed to the mildew problem. It did not.
I was told to use bleach and hot water to remove the mildew, which I did. It did not help. At times my clothes look like they have been used for cleaning as they are covered with greasy grime. If I miss some spots and the clothes get into the dryer the clothes have a permanent yellow spot. I have called Oldfield's for help. They just suggest the bleach or a product called A Fresh. I feel this is just something for them to say to get me off their backs.
I called hoping to get some help from my extended warranty and was told that this was not covered. They treated me as if I had done something to cause this to happen. It makes me sick to think that I thought I was purchasing a quality product with good customer support. I was wrong on both accounts. I paid over $2000.00 including the cost of a 5 year extended warranty which is useless. Maytag should be ashamed of themselves. Olfield's should have been more honest with me regarding the problems that could happen. We specifically asked them when we made the purchese about the mildew issue. They told us that the problem had been solved and these newer machines did not have a mildew issue. I will never even look at Maytag products again!
Will need to purchase a new washer. The cost of the extended warranty was a waste of money. I have developed allergies and am very suspicious of the mold growing in my washing machine. The time wasted in rewashing clothes cannot be bought. The waste of water, laundry soap and fabric sofener more than makes up for any savings this machine is supposed to offer.
Shannon of St. Cloud FL (07/22/08)
I purchased a Maytag Neptune top loading machine in July of 2004. I have had nothing but problems with it since the beginning. I am now on my fourth service call- thank God I purchased the extended warranty. This machine is a lemon!! Maytag does not care- I will never purchase another Maytag product.
Repairing the machine often takes several weeks (ordering parts etc.) this makes it extremely difficult for a family of without a washing machine. It has cost me a tremendous amount of money taking my clothes to be laundered.
Lois of Myerstown PA (07/21/08)
We have been told, since settlement date was 8-9-05, we are not eligible for any replacement etc. of our neptune front loader. We, have been told to use tablets and liquid cleaner. This type of treatment is quite costly and effective for only 1 month at a time. What a waste of time and money. MAYTAG CO ERROR AND WE PAY THE PRICE.
Lucy of Springfield IL (07/21/08)
I purchased a Maytag Neptune front load washer and dryer in 2000. Today the repair man said there have been 3 lawsuits due to a defect in the door closure burning a computer component. Cost of repair will be $400.00. I contacted Maytag and they said they will not stand behind their product and pay for the repairs in their defective design.
I am forced to use a public laundry facility until the part comes in and pay the outrageous fee of $400 to get the machine working. I would like to know if there are any pending lawsuits I can be a part of.
Rachel of San Diego CA (07/20/08)
Having the same trouble with mold, stench, smell. Washer doesn't remove smells from clothes.
Water has started leaking on floor, mold on plastic around door edge. Smell is awful when door is opened.
Jeff of Overland Park KS (07/19/08)
I have a Neptune washer that has been subject to the mold and the main control board failures resulting in expensive repairs. The board just went again and upon reserching the web I see there was a class action lawsuit for the wax motor problem too. This now makes two class action suits neither of which we were notifed about and nor did I see any ads for them. What happened? did the Maytag attorneys prevail in limiting the notice period and advertising?
Maytag, now Whirlpool should be ashamed of their handling of a defective product that costs a $1000. The part alone to fix was nearly 1/2 the cost of the machine. And now, I found out the factory service in 4/23/07 replaced the board but not wax motor with the new design so I am back to a dead washer and an expensive repair. What gives on this as this part is the know cause of the short curcuit.
I will be out another $400+ in repairs
Laurence of Turner AL (07/15/08)
Maytag top loader that smell like a sewer - leaves soap scum on clothes & like many of the people that have complained I thought I was buying a quality product (wrong) Maytag service treat you like an idiot I do know how to use a washing machine - the worst thing is my wife & I have so many arguments about this rotten product and I now feel bad for thinking she was doing something wrong. Maytag need to sort this out once & for all
Total waste of time - wished I had checked the web before this purchase - wrecked knitware -
Connie of Flowery Branch GA (07/11/08)
I, too, purchase the Maytag Neptune Washer & Dryer in 1997 and had the same mold problems. I did receive a repair kit that helped with the problem, mostly. But the thing that drives me crazy is that both the washer & dryer wad up the clothes . . . everything, including towels, is so wrinkled I have to use spray starch to get the wrinkles out. Forget permanent press. If I am not there immediately when the dryer stops EVERYTHING is wadded up and a wrinkled mess.
The washer isn't any better . . . I have never seen clothes so tangled up . . . even if washed on the delicate cycle. It has always been this way and I am finally fed up. And one of them, I don't know if it is the washer or the dryer snags the towels. They are wearing out our clothes.
I have had the washer/dryer for more than a few years and am so fed up I could scream. I made LOTS of money for 400 count bed linens, and they have to be ironed to look half way decent. The wrinkles are so permanent I cannot get them out. I would like to get a new washer/dryer, but who has that kind of money. I put out the $2K thinking, okay, Maytag is the best. This will be my last washer and dryer. Right. I will look for something second hand.
Maryellen of Hohokus NJ (07/11/08)
I purchased a Maytag washer model # mav2755aww in July of 2006. It is only used during the summer months in my vacation home. I had a great experience with Maytag appliances in the past. This washer developed a faulty brake after only a handful of uses. Maytag was not willing to give me any satisfaction with repair of this appliance. I was informed by the repairman that Maytag does not manufacture the same quality products that they did years ago. Ownership has changed. My advise after my dealings with this company is to highly recommend that you think long and hard before purchasing an appliance from Mayutag. You are doing so at your own risk.
I will have to pay $300 to replace this part.
Gilda of Amherstburg OTHER (07/10/08)
Less than 10 years ago (Aug 10, 1998) I purchased your Neptune stacked Washer/Dryer Combination for the princely sum of $3099.25 (CDN) I certainly could have bought a less expensive brand, but I did believe that I was paying for reliability and performance; an idea fostered and promoted by [their] advertisements.
I did have many issues early on with the machine which were taken care of under warranty, but in the past few months, the washing machine has been making a loud racket when spinning. I had my appliance repairman(a Maytag dealer) out to take a look and he advised me that the bearings are going and it would not be a wise investment to repair the unit--better to replace it.
I was disappointed that [the] machine has lasted such a relatively short time. I have had Sears brands costing a third of the price that lasted 15 years + without any repairs. Needless to say, when I purchase my new machine in the next few months, it will NOT be a Maytag
A lot of money for a very poor product. I do believe they should be guilty of false advertising at the very least.
Alva of Corbett OR (07/10/08)
We purchased our Maytag Neptune Washer 4/19/01 from Lowe's in Troutdale, OR. According to Consumer Reports this was a good purchase. In September, 2004, we received a Claim Form to submit a claim, however, we had never had a problem and assumed that we had skated any problems.
Then November 3, 2006, I called and spoke to Christiana to report the mold in the door of washer. The only suggestion she had was to use l cup bleach and 2 cups hot water to cleanse the door. This I tried numerous times to no avail. I called back ( I have no name to whom I spoke)but she had no other suggestion. Needless to say some items did not survive everything I tried.
Now since all the time for filing a claim has passed, I can only think that we are out of luck for any help. I would appreciate it if anyone has found any more help other than replacing our washer,which at this time in retirement is not possible for us. I would appreciate any answer even if it is a negative one just to let us know that this has been received. Thank you for any help you can suggest.
Thomas of Westfield IN (07/07/08)
As owner's of a Maytag Neptune, we were qualified for benefits in the Maytag Neptune class action lawsuit but were never notified! Maytag says their hands are bound by the Illinois Court who I believe nefariously allowed a short window of reply by individuals in the claim group(looks like 4 months. I never received notice so it seems very strange that the court would allow a settlement that excludes no responders. This actually encourages manufacturers to accidently skip notification of class members.
Now, I have a son who developed Acute Lymphoblastic Leukemia during this time frame and if evidence ever emerges of a direct correlation between mold in toxic appliances, and incidence of Leukemia, I am prohibited from suing them at any point in time in the future...AND I WAS NEVER NOTIFIED!!! IT IS NOT LIKE I WAS CULPABLE FOR NOT RESPONDING, NO NOTICE WAS GIVEN AND THE COURT SHOULD HAVE TO PROVE THEY SENT US NOTICE!!! This infuriates me. All evidence indicates that Maytag and the State of Illinois intended to exclude us and insured this by not notifying all qualified members.
Maytag won't help and if a cause and effect relationship between my son's Leukemia and toxic appliances emerges, Ive been excluded from future remedy. The potential pain and suffering, financial loss, and employment stress have been severe as a result of the Leukemia: the financial hardship could acumulate well into 6 figures. The irony is I owned a toxic appliance at the same time I had a child develop Leukemia. What would you think as a parent?
Kathy of Lafayette LA (07/07/08)
Purchased a Maytag Legacy Series washing machine in 2003 from Home Depot, (model sav515daww). One week after the warranty expired the machine started making a sound when spinning similar to the sound of a jet engine. The machine also started leaking water out of the bottom. Called the Maytag repairman and was told that the bearings were going out. Since the warranty had expired, we had to pay for the repair.
In 2005, it happened again, same noise, same leakage, same broken part. We again paid for the repair, and were told that the replacement parts were improved and that the problem would be fixed. Just this week, (June 2008), we are having the same noise and same leakage. We do not want to pay for a third repair and have read several stories online of people having similar problems. Still Maytag has not recalled this washing machine.
We have paid several hundred dollars in repairs. We could have bought a new washing machine by now with the money we spent on repairs.
Susan of Locust Grove VA (07/06/08)
Maytag Neptune Dryer mde9700ayw has cracked drum 18 days after 2 yr warranty must have been on coming before I noticed big crack snagging clothes
clothes getting ripped purchased dryer at Sears told I have to pay repair
Barbara of Haddonfield NJ (07/05/08)
We purchased a compact Maytag stackable washer and dryer a few years ago. A year ago the washer wouldn't drain, when the repairman came we had to replace the pump and were told that Maytag had not designed a coin or any other kind of debris trap in this model. Hence coins make their way to the pump and damage it. Well, it just happened again. This is bad design!
The repair is over $200 each time, not to mention the sodden clothing hanging out to dry now!
Rich of Austin CO (07/04/08)
Purchased a Maytag Neptune washer Model# MAH6700AWW on Aug 6, 2006 from Home Depot. Had to replace the circuit board a year later and in June, 2008 the circuit board is out again. At $491 dollars a pop? No thanks MAYTAG or WHIRLPOOL. No thanks to Home Depot either, because they let us have the Washer for $600 on a $900 unit because of surface scratches??? (because they knew about the problems with Maytag???)
Doreen of Myerstown PA (07/02/08)
Purchased a Neptune Maytag washer and dryer 3 years ago for our newly built home. Model MAH8700A. With the recommendation from the sales person at Martin's appliance and the so called good reputation of Maytag we purchased this front loader with pedestals for an extra $200.
The washer sounds like a the Army helicopters that fly over our house. The spin cycle is so loud and the washer jumps all over the laundry room. My tile floor is all marked up with black from the legs. The front panel is coming loose.We finally got a repairman in from A&E as recommended by Maytag. He stated that he has seen this before and the problem is that the cabinet is not sturdy enough for the power of the actual machine. Since the motor is more powerful than what the cabinet can handle it has caused internal damage from the horrible vibrations and shaking which has caused the front panal to start pulling away. The only thing that could be done was to replace the panel for $150 but it would continue to happen.
He told us that Maytag was aware of this problem and no longer makes the cabinet this weak. Therefore we are now forced to purchase a new washer only after 3 years. Definately will not purchase Maytag and will never recommend this brand to anyone.
Black marks to the tile floor that will not come clean. Needing to purchase a new machine after only 3 years when we spent over a thousand dollars on a brand that we thought would last at least 30 years
Richard of Brookfield CT (07/02/08)
I purchased the MTW5770TQ0 s/n CW1540872 from Home Depot on 4/22/08. It was delivered on 4/29/08. We have had major issues with this washer from the first few weeks of use.
After three service calls for the same issues: Loud banging, off center basket, off balance spins with just water in washer (no clothes!). Unbalanced agitation, etc. etc. etc. there has been no resolution and the problems are worse than before. The repair service A & E border on incompetent and have had the washer apart many times within the same visit to try to get it running again. Wrong parts have been ordered and to this date still sit in my garage.
All calls to Whirlpool?Maytag Consumer Affairs have been exercises in frustration. I am an Engineer with over 40 years of experience and I know a lousy design when I see it. I am telling all associates and friends about my experience with Whirlpool/Maytag and will follow up by sending a copy of my experience to Maytag/Whirlpool CEO.
Frustration, loss of product use, multiple appointments for service calls without satisfaction.
Jodie of Lutz, FL (06/30/08)
In 2005, I purchased a Neptune front load washer/dryer set. Paid over $2000. We asked Famous Tate for the best W/D because we just purchased a new home and my husband was about to undergo cancer treatment and we needed to eliminate any chance of additional problems in our life at that time. I have never spent that much on appliances, but we were told that these were the best they had. We were deceived.
They had to have known about the ongoing class action lawsuit, but did not mention that. I have a pulmonary mold illness that I manage and did not expect my clothes to smell like mold! When I try to use bleach, the machine later deposits bleach on later loads which ruins the clothes. I get black spots on my clothes and the clothes are never rinsed properly. If that were not enough, the washer twists and rips our clothes, towels, comforters, sheet set, etc. They can come out of the wash looking like someone took a knife to them.
Our dryer is burning clothes. Now most of our things are ripped and ruined. Famous Tate gave us a replacement washer which had a bad computer and would not work upon delivery. They took that washer back and replaced it again, and all the original problems continue. No service company can figure out the source of the tearing of clothes.
I am now in an extended warranty period and have been stuck to deal with this. Magtag told me that our warranty only covers service and repair, not replacement. That if the machines cannot be fixed, it is our problem.
Connie of Gulf Shores AL (06/29/08)
I purchased a Maytag Neptune TL washer in late 2004. Immediately I began noticing my clothes were not clean even though the wash cycle took forever! I just started pre-treating any clothing items which are actually dirty in and run them twice through a wash cycle. If that is not enough to frustrate a person, another problem with the washer has developed. There is rust all around the lid. The rusty water drips onto my clothes and causes a rust stain. The rust stains will not come out. I am constantly cleaning the lid and around the bleach and fabric softener dispensers are to remove any rust.
Today, when I cleaned it, pieces of rust fell into the tub. I had to then clean out the tub before I could put a load of clothes in. I will never purchase another washer because of the Neptune TL I own now. Even though this washer is less than 4 years old, I am going to purchase a new one. I am tired of washing clothes 2X to get them clean.
It costs me in time because I have to wash clothes twice and I have to pre-treat everything. It costs me in money because of the added utility costs and the cost of replacing clothes ruined by rusty water dripping on them.
Cherry of Pikeville NC (06/25/08)
We purchased a Maytag Atlantis washer and dryer set in October of 2002 and we have had nothing but problems. The washer began making loud noises when we first purchased it. Then, it would not rinse out our clothes. We are truly frustrated. We spent our hard earned money to purchase what we thought was a good brand of washer and dryer and all we get are problems. We still have the washer and dryer and are now in the process of purchasing a new one. The washer started leaving oil spots in our clothes, and would not spin the water out. We had had to purchase new clothes several times because of this problem. There is also a mold smell in our clothes and the washer will not completely rinse out our clothes. This truly upsetting.
We have called a repairman several times and they have had to replace several parts. We finally stopped purchasing the extended warranty because we figured we would have to buy a new washer and dryer before long. I called Maytag and told them that I believe we received a defective washer but they were not willing to assist me. I no longer plan to purchase another Maytag. I also know that Whirpool bought Maytag but this too makes me very skeptical.
'thomas of Tucson AZ (06/18/08)
Mold smell coming from the washing machine, I don't think that the spin cycle is removing all the water and as this sits mold is formed. I have repeatly sprayed clorox on the outside of the drum this lasts several weeks and I have to do it again.Washer and dryer were purchased in 2001. I think maytag engineers dropped the ball on this one as centrifcal forces spin the water away from the drain holes
Rosemary of Sahuarita AZ (06/17/08)
I bought a Maytag washer and dryer in 2004. I have had nothing but trouble with the washer since i bought it. The name of the washer is Atlantis Model #MAV8551AWQ. The washer has had black soot coming out of the bottom. Did not spin, The pump has gone out twice the motor has gone out. and the valve has gone out twice. Problem with belt too. Washer makes a loud noise when spinning or washing and has a burning smell. Lucky I have an extended warranty. I just read on the Internet that Maytag had a class action Lawsuit for their Neptune washer.
Washer has ruinned my clothes, twisted them, tore them made them dirty and a bad smell coming from the washer. The bottom of the washer has ruined my tile floor because of the black soot material coming from the bottom.
Gail of Mitchell SD (06/17/08)
Purchased a Maytag Neptune Washer in Jan. of 2005. Worked fine until December 2007. Had the control panel repaired and it broke down again in June of 2008 consisting of the same problem. Whirlpool Corporation will only give you a 15% replacement refund to purchase a new one. Were out $820.00 just for the washer. Thought we were getting a really nice washer for the amount of money we spent.
I see online that there are several other complaints concerning this same washer. I would have never purchased it if someone at Sears informed us that there was a class action lawsuit going on at that time but nobody said anything. They should have pulled these from the stores when the class action lawsuit began.
Clothes were stuck in the washing machine for a week until repairs could be made.
Barry of Jackson WI (06/16/08)
My Neptune broke. We purchased the unit while we were building in 2004 and started using the unit in 2005. We were unaware at that time that people were having issues with the unit. We were building and purchased a Maytag refrigerator, stove, dishwasher, Neptune Dryer and Neptune Washer. We immediately started having problems with molding and were told to leave the door open (until the light burns out), run a load of towels through once a week with hot water (we do most of our washing in cold), and use bleach to remove the mold. This sort of helped.
After putting the unit into service in June of 2005, in August of 2006 (two months after our warranty ran out according to the retailer), we had a serviceman in to get the pump which removes water from the unit as it filled with water during a load and stayed that way. He did fix that. A couple of months ago, the belt came off and the repairman said the cost to replace the drum and bearings was not worth it. I sent as email to several VPs in the service department at Maytag and received no response. I did this after the retailer said I had no recourse with his place of business but I might with Maytag. I also found out at that time that the Neptune line was pulled because of all the problems people all across the country were having with these units.
We paid about $700 for the unit back in 2004 and spent about $175 to a repairman in 2006. Eventually we paid about $1000 to replace the unit several months ago.
Marites of Winnipeg OTHER (06/14/08)
I purchased a Maytag Neptune MAH4000 in October 2000. Intermittently, I had been experiencing problems with water remaining in the drum. I received a notice in the mail about a class action lawsuit against Maytag regarding that specific issue, however, at the time, my washer was operating fine.
In June 2003, I had to call for warranty service (good thing I purchased the extended warranty!) to replace the door lock assembly, as the washing machine wouldn't spin. Now the washer will not spin or tumble. I've called the repair company, and the required part, a motor control board will cost $300+, not including the $80/hour for labour. I have never had so many problems with a washer!! When I purchased the Maytag washer, I chose to spend a little extra because I wanted a quality product. After viewing the many complaints about Maytag washers, I believe another class action lawsuit is warranted!
I have not yet called the repair company to schedule an appointment. I'm contemplating purchasing another washer, rather than deal with breakdown after breakdown. If I do purchase a new washer, it won't be a Maytag or a Whirlpool.....
Sharon of Conway AR (06/12/08)
I purchased the Maytag Neptune washer & dryer Model MAH7500 on August 14, 2002. Black mold is all over the gasket. When I emailed the Maytag website, I was told to wash the gasket with a bleach solution. I had my husband take out the light bulb & I keep the door open all the time, to air out. What an insult. I clean my vacuum. In my business, I'm in many homes. I have yet to see this problem in anyone elses front loader. I would NEVER recommend this product. Had I known about the lawsuit, I would have added my name. It gets the job done, but looks filthy. I just finished cleaning out more black mold on the gasket, it gets old.
Martha of Colonial Heights VA (06/12/08)
We purchased a top loader Maytag Neptune washer, model number MDE6800AYW in April 2005. What a disappointment. Our first service call was in October 2006. The washer would not complete spin cycle. The repairman replaced the clutch assembly. It has not been right a day since then.
We had to call again in November 2006 for the same problem. The same repair was done. No more problems with completing a spin cycle but the washer is very load. The inside drum hits up against the outside wall of the washer. The loads often throw the washer off balance. Once the wash cycle is complete, clothes are often in knots and hopelessly wrinkled. I had a repairman take a look and explained these problems. He told me this model was essentially a lemon and there was nothing that could be done. I told him I expected at least 10 years of good life from a name brand model. That is not likely to happen.
There should be mass recalls or refunds from Maytag. This washer was more than we could afford but we opted to pay the higher price to get what we thought was top quality. We lined someone's pockets and we a constant reminder of a poor decision. I'm sure we are not getting full value out of our clothes either due to the wear and tear.
Time off from work to meet repairmen that often did not show or arrivfed at a time different than expect. Down time of washer while waiting weeks for an appointment. Unknown cost over time due to harshness on clothes.
Simon of Niverville NY (06/11/08)
I have a admiral washing machine under warranty, that doesn't work. A Maytag technician has come out three times to try and fix it and tells me he can't do anything. When I contacted Maytag they said they only warranty parts and labour and wouldn't discuss the possibility of the machine being a lemon. And they appear to want to continue trying to replace parts until I give up.
I am paying 15 dollars per week to use a laundromat. Plus it looks like I will have to buy a new washing machine.
Melanie of Lexington, SC (06/07/08)
I bought a Maytag Neptune Topload washing machine a few years ago. I should have sent it back immidiately. Here's the list of problems: 1 - LONG WASH CYCLES It takes forever to wash a load o clothes. My average load takes over an hour to wash. The quick cycle is faster, but doesn't clean the clothes.
2- DISGUSTING SMELL The clothes smell funny when they come out. If they sit in the washer for more than a couple of hours you have to wash them again. While washing, it gives off an order that smells like sewage or sulfur. We do not have smells coming from our sinks, toilets, faucets, or icemaker so the washer smell has nothing to do with our water.
3- CLOTHES DON'T CLEAN OR RINSE PROPERLY I have to always pretreat with stain removers to get my clothes clean. If I don't hit the extra rinse, detergents, stain removers and fabric softeners don't rinse out. Sometimes I have to run them through another cycle without detergents just to get them rinsed properly.
4-KNOTS UP CLOTHES I have actually taken pictures of knots of clothes. the machine wads them all together and tangles pants legs and long sleeves together. I have pulled an entire load of clothes out of the washer that was all connected in a long knot. This stretches and ruins clothes. The hand wash cycle does not prevent the knotting.
5-WRINKLES This machine actually washes wrinkes into the clothes. Even if they do not get tied in the knot as described above, they come out wrinkled. The dryer won't even blow them out. All of our drip dry things now have to be ironed. The wrinkle control cycle is a joke. It actually wrinkes them more.
6-DAMAGED CLOTHES Because of all the twisting, writhing and knotting, our clothes look worn before their time. Buttons come off, lace gets wripped, and seams come undone.
This machine and it's companion dryer, which is another story, were supposed to be Maytags top of the line machines. What a joke.
Kris of Wheeling WV (06/06/08)
Sent a letter re: lemon dishwasher. completely broken down. Hundreds in repairs. Want refund. Amanda sent a letter addressed to my relative and not to me, the letter writer and sent it to my address! I signed my name to the letter and she addressed it to my relative who doesn't even live at my residence - he lives 500 miles away!! She included her contact number. I have called her THREE times now and left messages. She is not returning my calls. I contacted Corporate today through their contact site. No word from them yet.
5 years ago, paid 849.00 for Maytag Quiet Series diswasher. Have put a little over 400.00 bucks in repairs for this piece of junk. I have had to take time off of work to be home for the repairman. dishwasher now needs hundreds of dollars worth of repairs and is not functioning. Guess this is what Maytag means by Quiet Series. Doesn't work, so yes it won't make noise. Out of warranty or not I want ALL of our money back: Dishwasher, repairs, time off work. This is clearly a lemon.
We have 3 Maytag products: Dishwasher which is the biggest LEMON on todays market, a washer and dryer. First the dishwasher: Not even one year after purchase, 2 prongs on the top rack rusted off. Then the latch broke. Then it began to leak. Then the panel went haywire. Panel replaced. Still doesn't work. Repairman returning to fix panel. Dishwasher still leaks and repairman coming back to troubleshoot that problem. Repairman returned and thought perhaps the computer board was bad and needed replaced. So, he replaced it. Nothing happened. He called Tech Support. They couldnt figure out what was wrong either.
The Washer: The lid began rusting after only having it for 2 years. Looks so nice in my newly remodeled laundry room. The Dryer: The paddles inside the dryer have had to be tightened down now twice. I have never put shoes or anything of that nature into the dryer to knock these loose. Only wet clothing goes into the dryer. It appears that I shouldn't be putting my wet laundry into this dryer as it is knocking the paddles loose.
Margaret of Woodstock IL (06/06/08)
I have had this problem since I purchased the Neptune. When the washer is empty, if I rotate the tub with my hand, I can hear a great amount of sloshing. Where is this water coming from?
My clothes have never smelled good. Is this rancid water getting into the wash cycle?
John of Brattleboro VT (06/05/08)
This machine we bought 7 years ago and it is a junk --never recieved any thing on any recalls or settlement . We had mold issues all along and now the inner drum is no longer spinning out -just had a repair guy here and he said it is not fixable ! this should have lasted 15-20 years -Not 7
Kathy of Lafayette LA (06/05/08)
I purchased the Maytag Neptune toploader in 2004. Have had mold/mildew problems in the bleach & softener dispensers since the beginning. I just keep cleaning and cleaning and cleaning it.
Just this week the washer began making an extremely loud noise during the spin cycle. Called the maytag appliance store I purchased the washer from and they sent out a serviceman. He said the bearings in the outer drum had gotten water in them and that was causing the noise. The entire outer drum would need to be replaced. The serviceman called his office and they called Maytag to see if it was possibly under the 5 year warranty because they weren't sure because of how the warranty was stated on the maytage site. Of course it wasn't covered!
I was given a rough estimate of $600 to repair the machine. No thanks, I'll purchase another washer but I won't purchase a Maytag or Whirlpool. I've had a ge washer that went through a flood in '92 that lasted eight more years after it flooded. I chose to replace it with a Maytag because of Maytags reputation.
Cynthia of Spring Valley CA (06/05/08)
2 weeks after I received my Bravos washer & dryer it would not work properly. I have had 3 technicians out to work on it, and it still is working improperly. The warm wash setting will only allow the drum to fill with cold water. The technicians saw this first hand and agree there is a problem, but they don't know what it is. The have replaced the control valve panel and checked it for other issues, but cannot figure it out. I paid a lot for this washer and feel it should be replaced, but Maytag is being stubborn and useless to do anything about it. Last time I buy a Maytag. The bleach dispenser is also letting the bleach mix with the clothing prematurely.
Stephanie of San Francisco CA (06/04/08)
I purchased the Maytag Neptune TL washer in November, 2004. It worked fine the first 1 1/2 years. I started having problems with the spin cycle. The machine will jump around my laundry room when it spins and them shut off and not complete the spin cycle. I brought an authorized Maytag service provider out to check the machine. He told me it's a huge problem with all the Maytag Neptune machines and there really isn't anything I can do. He said the only way it will work is if I stuff the washer with x-large loads and use the bulky item cycle. Other than that it won't complete a cycle. He is correct! I can't run a cycle on my machine without it stopping at least 10 times. When I do an x-large cycle it still may stop during the spin cycle. The other problem is the clothes don't really get clean because the washer is so packed. I feel very frustrated that this washer doesn't work. I have called the Maytag customer service center and they were no help at all.
Cathy of Somerset KY (06/01/08)
I had purchased a Maytag Neptune, model # MAH5500BWW, in the fall of 2004. Before that I owned a Kenmore washing machine, both of which I purchased from Sears. I owned my Kenmore for fifteen (15) years and in that time never had any problems. In the end the spin cycle started to go out and I made the decision to update. At that time I purchased the above mentioned washing machine and the dryer to match. Over the last couple of years I had begun to notice a black greenish residue build up, inside the rim and other places that resembled mold or mildew. I was confident that this was not the case but had a couple of people to look at it. They too felt the same as I did, it appeared to look like mold or mildew but of course this could not be the case.
I have made several attempts to remove it. The top layer would come off but had stained everything below. Over time it has progressively got worse and if I dont use extra care and take each item out individually it comes off on my clothing. This, or course, is impossible to do with large items and has ultimately got me doing one or two extra loads a week and some things have been permanently stained or ruined. Over the last few days I noticed a distinct odor of mildew when opening my washing machine door and along with the residue build up I began to wonder if this might actually be mold or mildew.
Upon researching the internet I have learned that this is a huge problem with the front load machines. A problem that [Maytag] is aware of and has been for some time, to the extent that my particular model was included in a class action law suit. It also appears that it is too late for me to receive any assistance from your corporation. As a consumer I feel I have been done an injustice by both product and company. I am confident that I could have easily been contacted to be made aware of this defect. It has never been a problem in the past to locate a customer on an item such as this to offer an extended warranty for a SMALL fee.
I have been cleaning my machine more than I have my laundry over the last 4 years.
Paula of Deer Park TX (05/22/08)
I bought a Maytag Neptune (front-load)Washer (and dryer) in October 2005. After having the washer for less than a year, I started having problems with it and have had ongoing problems with the washer ever since.
Our clean clothes stink after being washed in the washer, so I now have to rinse them 2 or 3 times after each washing. I am constantly having sensor problems, the machine not draining, the machine not spinning, etc. Many times, my husband and I have had to wring out a load of clothes by hand before putting them in the dryer. (Otherwise, the dryer will run for 3 hours before the clothes are dry.) I have clothes sitting in it now mid-cycle, and it won't drain, spin, or do anything but beep when I press start.
I am presently waiting for a repair man, who won't be at my house for three more days. After he repairs it, I am selling it and buying another top-load washer. (I had a Kenmore top-load washer for over 20 years and NEVER had to have it repaired.)
After paying more for this washer than I have ever paid for a washing machine ($1099.00), I have had to pay for repair costs, plus laundromat costs. I
Tina of Scappoose OR (05/20/08)
We bought a Maytag Atlantis washer & dryer set late January 2002 and just had to replace the entire unit due to the motor being out and corrosion on frame. The repair man said the bleach leaked out of the bleach dispenser and caused the corrosion. I called Maytag and was told the motor was not under warranty past the 5th year and that they wouldn't fix it.
I'm complaining because I think it's fraudulent for Maytag to get rich by advertising a brand of quality and service, to state on their website that their washers last longer than any other on the market?, that Maytag relentlessly pursues to build the highest-quality and most dependable machines?, that Maytag stands by their product -- and then refuse to fix or replace a washer that breaks down after six years of normal use. Its not unreasonable to expect a washer (especially a notorious brand like Maytag) to last longer than six years. Obviously something was wrong or defective with the washer. A company that convinces consumers such as myself to buy their product by making these kinds of statements quoted above should be held accountable.
It cost me about $1,000 to replace the washer.
Arthur of Hamilton OH (05/15/08)
Transmission on washer locked up causing the belt to break and the pulley to go bad. The transmission is under warranty but they will not cover the cost of the other parts which is only bad because of the transmission failure
Smoke filled basement.
Patty of Union KY (05/15/08)
We did originally receive the paperwork for teh class action lawsuit, but we were not having problems at that time. For the last 4-5 months I have noticed that my blue jeans and bath towels have had some odor to them. The odor smells like dirty work clothes. I have used Clorox with my towels but too much isn't good for the material. I don't dare use it on the colored clothes.
My husband was checking the washer and the rubber seal between the tub and frame was black and had water sitting in it. When the tub is moved it sounds as if water is still in it somewhere, like it hasn't drained all the way. I have never tried to contact Maytag or any service person, since this problem was something I thought was related to my own home. But in reading everyone else's comments, I realize that the problem is the washer itself.
The economic consequence is that our clothes smell like dirty work clothes and washing them double doesn't work, and using extra detergent and additives have cost us more along with water and electric usage. I seriously doubt the clothes can be worn without ever getting the smell out.
Paula of Wyoming NY (05/14/08)
We bought a new Maytag Bravo top load washing machine & Maytag Bravo steam dryer from Home depot and are very dissatisfied with it. The washer knots every item into a tangled mess and the dryer is unable to get the wrinkles out and takes 2-3 cycles to get the clothes dry. Maytag has sent two repair men to my home to repair them, but the repair men can't seem to find any thing wrong. One repair man said it was just how these machines worked. The other repair man showed up with no tools or any way to even check the machine, and told me that the thermostat was broken on the dryer. (How would he know this with out even checking it?)He then lied in his report to Maytag that the reason they were not working was because I overloaded the machines. (How would he know this if he did not see me do any laundry or ask me to do a load so he could see how they came out?)
After repeated phone calls to Maytag and Home Depot the end result is Too Bad. I have asked them to give me a different model, but they say that the ones I have are not broken so there is nothing they can do about it. It was always my impression that Maytag and Home Depot gave their customers a satisfaction guarantee for at least 30 days from the date of purchase. They apparently do not.
I'm now stuck with a brand new Washer & Dryer that Wrinkles my clothes and sheets terribly, and uses more energy than my 15 year old set that I had.
Rachel of Leesburg GA (05/14/08)
After 1 month after I purchased this washer, the washer machine broke! Coins left in our pockets made their way back to the back of this washer straight to the pump motor! This has happened repeeaditly since then. Also, they have had to replace teh main memory board which costs $500. per board. Numerous times teh machine has stopped, locked up, and burne dout the pump motor and memry board. thank God I had a 4 year warranty so far, but it is about to expire. When it does, i have lost out!
I paid $1200.00 and $200.00 for the matcing pedestal. I will never get my money's worth! The service calls will be a projected $250 at least every time a coin gets by us! Cooks appliance ahs serviced me every time and we do have all the documentations! Also, this isn't even half the headache of being without a washer for 2-3 weeks at a time with two kids, one being a baby! I have spent too much time in laundromats and distance realtives home doing laundry when i should be able to use mine a t home, u would think after spending the money on what i was told by Lowes was TOp of the line. Maybe Lowes and Maytag should reimburse me! I called LOwes immediatley after the first breakdown which was one month after purchase,and they would do nothing to help me. Please help me to get something back out of this purchase .Thanks!
My laundry room floor has flooded so many times that hte floor is ripped up and destroyed also from the service men moving htis heavy washer. Ripped totally!
Clair of Farmville NC (05/11/08)
I got this Washer and Dryer in Nov. 2005. The day they delivered it to my house there was something that was wrong with it. I call and Lowes delivered another one out. It was three months after that that It started having problems with mold on the door and sounding as if a jet was taking off.
I call Lowes and they said they could not do anything that for me to call the company so I did and they give me a run around. At that time I asked if they had any problems with this product they said no . After a day of back and forth with them on this matter. I asked for them to replace it and they said no they would have someone to come out . They did say it was fix . But it wasn't I recalld and ask them about the recall they said they didn't have a recall on this model but it was having the same problems as the others. So after that I had problems with it .
In Aug. 2007 I had more problems that was as the same as before but got worse. They came out and put more parts on it and the dryer and said I should wipe off the mold in the door and use clorox to clean it and all the time I had told them I did what they say and it was leaving white spots on my cloths and not solving the problems with the mold and the smell in my clothes I have had to throw away alot of my clothes because of this.
I have had nothing but problems with this machine. When we purchased this product we thought it would last longer. I have not had this machine a whole year with out something going wrong with it and now this weekend I have a load of clothes in the washer with water in them and can't get the door open because the door is locked down and the motors is humming everytime I push the button to turn it on and it will not come on it just humming and can't get anyone on the phone to talk to so I can get the door open and get the clothes out. I am at my ends with this product and Company. Can You Help me
Damage to Clothes with mold and mildew and smell and when cleaning it with clorox leaves white spots on clothes and have to throw away. Clothes are in washer with water in them and can't get them out because door is locked down and want open.
Fred of Sterling Heights MI (05/09/08)
I have a four year old (purchased in 2004) Maytag Neptune washer that needs a new spin bearing. Two reputable repair services quoted me between $500 to $700 to repair the machine. I called Maytag customer service--what a joke!--and all they could do for me was offer me a %15 off voucher towards the purchase of a new washer! Are you kidding? I tried to buy American what a piece of junk. Hey about another class action lawsuit against Maytag for the spin bearing?
Romy of Terrace Bc OTHER (05/06/08)
I own a neptune washer Model # MAH5500B since November 1, 2003. Bought in Sears at Prince Rupert BC, Canada The smell in the washer is very bad and has been bad from about the second year on. all my clothes come out smelling really bad,I can not get the smell out. washing with bleach is only good for a couple of washes and then my clothes smell again. For the first time I decided to spend a little more money and buy a better brandname i am really disappointed, I must have missed the information on the class acting suit. I have moved 4 times since I bought the washer. Anything that can be done would be great
Some of my clothes do not loose that bad smell anymore and have to be replaced or at the very least washed more then needed. Would replace washer but spend a lot of money on the washer
Karen of Grand Blanc MI (05/05/08)
Two year old Maytag Washer would'nt spin clothes (left clothes soaking wet). A&E Factory was sent by Maytag. Reed (Repairman) came out was told what codes the machine gave, he went down looked at it (didn't have flashlight) went out to his truck to call his boss (3 times). Told me it would be over $500 to fix. I explained that the machine was only two years old, then the price came down to $144, then he went out to his truck to talk to his boss again. Then came in and told me I had to pay for everything up front, and I was not told that there would be any costs involved by Maytag or when they confirmed the appointment.
So I told him there would be no payment today, eventually he said that there was a $65 charge for him diagnossing the problem (I already knew the motor was shot) he told me that Maytag pays for the motor, but I have to pay for service. The drain hose was also cracked inside the machine - how can a drain hose crack if it is never moved? Why isn't covered by Maytag? I wanted to charge me an additional $50 for the hose. Then on the receipt it says that I am being charged for a Motor Pulley - the parts were sent to my home and there is no motor pulley in there. It took more than a week after three calls to get the part delivered and now I have been without a wash machine for two and a half weeks. The total cost of repairs is $124.00, not including the drain hose which will be another $55.00. Plus the out of pocket expense of going to the laudry mat (gas for the car, cost of the washer at the laundry mat, etc).
Cost of time, out of pocket for laudry being done at laundry mat, gas for having to go to laundry mat, drain hose $55.00 plus the $124 for repairs.
Dee of Owatonna MN (05/05/08)
I have owned the dryer for less than two years. Had a short within the dryer and shorted out the plug and outlet. I was told by Maytag that if I wanted a service call it would cost me $65 + just to send someone out. They should take this report seriously; I could have loss my house. I have owned other Maytags before and never had a problem with them. I was surprised that the company was not interested in what happened to me.
Now I will have to buy a new dryer and pay an electrician to repair the outlet the old dryer was plugged into. I am just guessing at a cost - $600 - $800
Janet of San Antonio TX (05/05/08)
I, too, have a Maytag Neptune washer purchased in early 2003. The class action suite has been settled but that doesn't help me. I've got mildew, stagnant old water, and a wretched smell.
I am alergic to mold and cannot get rid of it. Using bleach splatters on colored clothes. This is not why I bought a Maytag.
Sherry of Magnolia Springs AL (05/02/08)
I purchased my Maytag Neptune top loader Machine in November 2004 along with the Maytag drying center. Within a few months the lid of the washer had to be replaced due to rust dripping on the clothes and leaving spots. When the repairman came he said it was the worst machine on the market. This was the repairman's second trip to my house since the drying cabinet was delivered cracked beyond repair upon delivery from the store. After replacing the lid, within a few months the new lid rusted and I gave up.
When I called, numerous times to the Maytag repair line, I was told to use he detergent, and that I should run an empty cycle at least once a week of clorox to keep down mold and mildew and that this would help the rust problem. I got so upset one time I wrote an email to the company to complain about the machine and the rude service people at the repair call center. I never received any follow-up.
Four weeks ago after cleaning the gross black mold from the inside gasket and running two cycles of clorox, I awoke the next morning to an awful smell from the washer. Since I was in a hurry to catch a plane out of town, I poured a cup of clorox in the bottom of the washer, left the lid up and left home. When I returned 48 hours later, I was met at the door by a disgusting stinch. It smelled like raw sewage. The smell was coming from the washer and there was nothing left to do but drag it to the garage. My very expensive washer is still sitting in the garage as I try to decide what to do with it.
My husband purchased a new GE washer (much less money) and our clothes are finally clean. I have literally spent hundreds of dollars on designer towels for my home, only to have to throw them out after a few months due to the musty, mildew smells left in them by the nasty washer. I no longer am puzzeled by the black flakes on my clothes since I now know it was mildew from the washer. How do I know this? The inside of the washer has lots of dried blak mildew flakes and has had for a very long time. I will never, never buy another Maytag product! It is one thing to have a defective product but more serious than that is the fact that I was repeatedly ignored and belittled by the Maytag help line. Maytag has done nothing to resolve mine and others, problems with their faulty machines. My only hope is that someone will bring a law suit against them and one day we could receive some recourse.
Economically, I have lost hundreds of dollars in expensive towels, and now I have had to replace a 3 year old expensive washing machine. Not to mention that I am left with the thing sitting in my garage, wondering what to do with it. Then there are the countless waste of time on the phone with the help center.
Larry of Oakley CA (04/30/08)
This is the second night in a row that our Maytag Neptune Washer has popped open full of water flooding our home! I called Sears where we bought the machine and was informed that I should have been told when I bought the machine that Maytag's washers are no good. I google our model and come to find out that there has been a class action lawsuit for mold (of which our washer doesn't really smell all that great and was sort of curious as to why), defective latch (of which ours is obviously defective as it has failed two nights in a row!
To make things better, we come to find out that there are class action lawsuits, settlements, recalls and the like for our make and model yet we were never notified! In addition, we purcahsed the machine on 1/12/05 and amazingly none of the recalls or settlements involve those dates! Very frustrating. Now due to the amount of water dispensed into our home, I have not towels and no washer to wash them in.
Our wood flooring has been soaked two nights in a row, is starting to seperate because there is no way to draw out the water without removing the floor. Our brand new carpets that were installed two months ago have now been afected and the pad is wet as well as the carpet.
Somayah of Waterloo NE (04/28/08)
I purchased a maytag neptune and ever since i have had some many problems with the machine.First when iam washing sometimes it wont hold the water and all the water will leak out of the washing machine and before i know it my whole floor is soaked. Also the washer keeps going out of spin i have had them several times come out and adjust the feet but it doesnt help its so far out of spin now i cant even go threw my garage door anymore.
Also there has been so many times when i will wash something and it stops in the middle of a cycle and won't finish the wash and i can't use the delicate or hand wash cycle because if i do it leaves little bits of wet smeared dirt on my clothes everytime we use that cycle and its getting to the point where its doing it now on the other cycles also. Iam so frustrated iam going to buy a whirlpool front loader soon so i can have clean clothes and not a wet floor and walk threw my garage once a again to get to my car.
Joy of Springboro OH (04/27/08)
I purchased a Neptune front load washer and dryer. The washer has been nothing but trouble. The door latch computer chip, the spin extract will just quit working, I have problems with the smell and mold which I have to keep bleaching the inside front....have I said enough.
My oldest son is severly allergic to mold. We have had to vacate 2 homes due to black mold trying to help him get better and now I find out that all of these people are also having mold issues with their washer. I need compensation for a new washer and QUICK
Brian of Austin TX (04/27/08)
Like most reports of the Maytag Neptune top load. Spin dry problems dc error code which I think may stand for dumb customer spent substantial portion of 1 years income to purchase this machine!
lost money due to having to purchase a new machine (not a maytag) to do what I paid this one to do.
Kim of Appleton WI (04/26/08)
I purchased a top load Maytag Neptune washer in July 2004. All was well until lately when the machine would not complete the final spin on small loads. I called a reputable local repairman to fix the problem. I was told that I have one of the worst washing machines out there. The bearing is going. And my repairman said he would not even fix it. He told me to run it until it dies, and then buy a Speed Queen washer. He also said that right after the bearing goes, then the transmission will go.
After reading all the entries on this website, I feel fortunate to only have paid $78.70 for this advise. I am appalled that a once reputable company like Maytag would sell such a sub-standard machine like the Neptune series and bill it as innovative and top of the line, with a price tag to match, and then just leave the consumer high and dry with no recourse to recover costs, or replacement. At one time Maytag was the product to buy. I can assure everyone that this household will NEVER purchase another MAYTAG, or related conpany product. I do hope that in the future we all will have some recourse against this serious consumer offense.
I had to buy my Maytag on credit when I purchased it but felt that it was worth it because it was truly an investment in a machine that would last a long time. 3+ years is not a long time.
Kimberlee of Carmichael CA (04/26/08)
I'm quite certain that I'm another victim of the now infamous motor control and related circuit board failure? My Neptune Washer (model# MAH5500BW) will lock the door, turn on the door locked? indicator light, fill partially with water @ first it began to stop operation mid-spin cycle. Then it would either not start tumbling. Now it's Saturday morning & the machine has just stopped stopped completely, with a loud of wet , dirty clothes in it!
Very unhappy with Maytag & this Neptune, now.We're empty nesters, & travel a lot. I only do abt 2 loads of laundry a wk when we are in town. I owned 2 high end Kenmores, that gave many yrs(1 for 16) of hard use. When my children were at home,I was doing tons of laundry each wk. Now I wish I would have just kept my perfectly functioning 10 yr old Kenmore instead.
Maytag customer srvice lines not answered on Weekends! Emailed customer service
Diane of Elk Grove CA (04/25/08)
I purchased a Maytag Neptune Front Loading Washer in 2000, from a Sears Store in San Jose, Ca. I started noticing a moldy odor on my clothing which I traced to the washing machine. I was told by the Maytag company to wash the washer out with detergent and bleach on a regular basis. I never close the door between washes. Over the past 8 years I have dealt with this problem, believing that I had no other recourse. Today I was researching other washers because I am sick and tired of this problem.
I came upon this website in my search. I see that the class action suit was filed and determined in 2005. I was not notified of this, perhaps because I moved in 2002. Is there anything I can do about this now, or is it too late?
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Irene of Staten Island NY (04/25/08)
There was a class action case a couple of years ago against the Maytag washer-dryer I bought back in 1998,but which has in the past ouple of years given me problems with mildew around the inner gasket,terrble odor from the inside of the washer barrrel and the necessity of washing down the washing machine itself, and scraping the remaining mildew off the gasket, with bleach once a month - and now it just doesn't work at all anymore!
The technician who came to inspect it told me that it would cost me over 500.00 dollars to fix without guarantee that it would work as new. He also told me about the past class action suit against this particular Maytag item and suggested that I contacted you for help. Is there anyway I can file a claim now despite that the cutoff date was in 2005 as I see in your article? In 2005 I didn't yet have this kind of problem, so I couldn't honestly have taken advantage of the suit, I thought I got lucky and had a healthy machine, therfore there was no need.Little did I know the problem would eventually hit me too. Was money placed apart for customers like me experiencing the problem later instead of sooner?
Maytag Neptune stacked washer-dryer broken.
Carolyn of Eubank KY (04/24/08)
I bought a Maytag washer and dryer front loader, I have had it for a little over a year, and I have had nothing but trouble. The washer jumps all over the floor Shakes the whole house It has already torn my floor up behind the washer I have repair men here 6 times, amd there is nothing they can do. Just because it washes good, they say there is no problem, even when it shakes the house and walks into the middle of the floor. I just rent this place and it has already ruined my floor.
Everytime time I talk to someone from customer service that always get rude, well we will send someone else out. I am at my wits end. I tell them to come and pick it up and give me a different kind, but they say no, The repair men have to come another 4 times.
It has shaken the house so hard that it tore up the floor my washer sits on.
Laura of Wasilla AK (04/22/08)
Never had new appliances-- or a new home-- in my whole life. So, when I finally was able to purchase a new home, I wanted only the best and got Maytag everything. That included the Laundry Center drying system (a true gem!) and the top-loading Maytag Neptune. Baaaaaad choice on the washer.
The clam-shell theory seemed sound-- wouldn't experience ripped or stretched clothes around a center agitator. Well, I can't even get the washer through a spin cycle without it going out of balance-- I always have to add 3 or 4 dry towels to help sop up the water as it enters the spin cycle so the weight is more evenly distributed and it will finally go in to the water extract then spin. I would NEVER recommend a Neptune clam-shell washer to anyone. It cost a fortune and has been nothing but one problem after another from the beginning. Purchased with my new house on March 15, 2005 and never heard a word about pending litigation against Maytag. Live and learn.
1st) Must leave the lid open or the washer becomes musty smelling. 2nd) Right out of the shoot, the pump needed to be replaced. 3rd) The clam-shell design doesn't appear to support loads where the weight may not be distributed evenly at all times-- goes off balance before it can extract water and spin. . . I've had to baby the machine, and coax it through a cycle, more than once spending 45 minuted to get it to extract and spin. Pain in the neck, not to mention a time eater.
Carolyn of Woodbury CT (04/21/08)
My in-laws received a Maytag washer as a gift about 3 years ago. It's a Neptune front loader. This past year, I started doing their laundry, as they are elderly. I noticed mold on the gasket and mold odor. I called Maytag and found that the recall had expired. Prior to this, I thought Maytag was the best of machines. Not any more. Their customer service told me to leave the door open. I can't do that, as the digital lights cannot be turned off. I'm afraid I'll short out the washer's brain.
I have to run a wash with bleach every week. It cuts down on the mold, but doesn't completely eliminate it. Waste of water and electricity.
Oscar of Lancaster SC (04/13/08)
bravos washing machine.broke the first week.serviceman has been out twice, took the washer to his shop and said it was a loose wire. First load we tried to do, it quit and showed a F1 code. This is 3 times it has broke down, and we have owned it less than a month! The dryer ALSO has a problem; with a part on order.
Loss of time, and loss of washer to do laundry
Alice of Vernonia OR (04/13/08)
I purchased a Maytag Neptune top-loading washing machine in June 2005. It is now sitting in the barn (protected by the box that the new washer came in) and the only reason it wasn't hauled away for salvage is because I hope to get some satisfaction from the Maytag company.
From what I've read I suspect that isn't going to happen but I can hope that they will stand behind their product. I have replaced it with a Speed Queen on the recommendation of the appliance repair person who declared it dead.
The machine will not spin out in the final rinse. To fix this (sounds awfully simple to me) would cost approximately $550 which is close to half of what I paid for it in the first place.
I was hesitant to spend that much but I was going on Maytag's promise that this was cutting edge, best of the best and (I thought) would surely last me the rest of my life (I'm 64). Rest assured that is the last Maytag product I will ever purchase.
P of Flagstaff AZ (04/09/08)
Neptune Dryer MDE9700AYW has a cracked drum. Looks like a stress fracture along the front where the tumble fin attaches to the aluminum frame. Symptoms include an odd squeak type sound when the crack passes over the drive belt.
We have noticed multiple small cuts and tears in clothes. Buttons have been being pulled from shirts. Weird things like that.
John of Poteet TX (04/03/08)
My wife and I bought a Neptune washer and dryer in Feb. of 2005. Have not had any problems until now. We have same gasket problems with washer, and little or no help from store (LOWE'S), service people, or Maytag. Went on line to see if their was any recalls, and couldn't believe the mass amount of complaints and a class lawsuit. What recourse do we have? As one women from | 
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