Complain about a product or service

Maytag Atlantis Washers & Dryers

cheryl of o'fallon, IL August 23, 2009

I bought this Maytag Atlantis in 2005 and within the first 6 months the transmission went out on it. In less than a year the problem arised again, and because of the warranty they came back out again and did an adjustment and that worked for a couple of months, and the warranty ran out and now then some of the cycles quit working and I have to use the extended spin and sometimes the extra rinse to get a load of clothes clean and to get the water out of the clothes. It is putting holes in the clothes, too.

Now this washer stinks all the time, and I have to run bleach in it at least one a week for the mold and odor. I paid a lot of money for this machine, and thought it would be worth it because I had a Maytag before this and it lasted 22 years. when I save enough money, I will purchase another washer, and it will not be a Maytag. this has been a piece of junk.

Price of Harrisburg, PA July 22, 2009

Purchased Maytag Atlantis at Sears in 2000. After 9 years, it broke completely and had to be replaced. Was not going to spend 500 when I could purchase another washer from a "made in the USA" company! What happened to the Maytag quality control? Are they using "planned obsolence" like the car manufacturers are doing?

Bruce of Wantagh, NY June 23, 2009

Bought washing machine in 2002 and whole machine is rusted from the inside causing leaking and flooding

Karen of Jerome, MI June 22, 2009

I bought a Maytag Neptune washer #FAV6800AWW & Dryer on 4/02/04. I would just like you to know the washer is terrible! I have had to replace the cluch, R&R motor cntrl board,Idler pully,tub cover,splash ring (twice)

The splash ring put holes in clothes and tore and burnt an area on my quilt and it was not over loaded futher more when it spins out the clothes are a tangled mess!and deep wrinkles hard to get out I was told this machine was to be more gentle on items without the agitation of regular washers Very Unhappy with this product. I do have the extended warranty and have had great service so far.

dena of dana point, CA May 31, 2009

i have to speak my piece even though this maytag alantis washer didnt cost me a dime. i recently moved into an apt with a washer and dryer hook up. my boyfriend calls me and says hey i got a used dryer for you. awesome. then week later my landlord asks me if i need a washer. awesome. then very first time i used the washer i noticed a mold/mildew smell, so i cleaned it. i just thought it had been sitting either in the back yard or somewhere. the smell came back then i noticed that my clothes werent really clean and starting to smell a bit.

next thing i know it stopped spinning. so im thinking its the belt ill fix it. lucky for me im a woman that is mechanialy inclined. so i checked the belt, it was good. the darn thing ceased up. this washer is only five years old.

ill tell you this much i would be so angry if i had paid money for this washer. and trust and believe maytag knows this model washer is junk, but they continue to sell it. i hope everyone of you people get a class action lawsuit going. maytag knows. thats just wrong. GOOD LUCK TO YOU ALL

Carroll of New Market, VA May 28, 2009

I purchased the Maytag Atlantis Washer and Dryer combination three or four years ago. They both are junk. The washer Model No. MAVT634AWW has stopped wringing clothes, it hasn't been spinning correctly, it makes a horrible banging noise if clothes are not evenly distributed which you must do by hand during the spin cycle in order to stop the banging, the softener container never worked properly, there is black stuff coming from the bottom of the washer. The dryer remains extremely hot even on the top of the unit. We clean it out frequently and clean the lint screen after every use. Dryer still stays hot.

Diane of Belleville, IL May 20, 2009

I bought my Maytag Atlantis washer/dryer combo in the summer of 2002 when I bought my new home. Within 6 months, I was having problems with the washer. It wasn't draining properly or completely. I didn't really think anything of it at first. Then I noticed that it would totally skip the spin cycle and when I opened up the lid, there my clothes would be-sitting there in soapy water (in retrospect now, I realize that it was/is probably skipping the rinse cycle also). When I put a load of laundry in, I have to time the washer for exactly 30 minutes and then manually stop it, put the knob in the middle of the spin cycle and let it do its thing. I shouldn't have to do this!

It's been doing this from early 2003 on. And I have noticed the bad odor coming from the bin for a while now. I have never really felt that my clothes have cleaned to the extent they could be cleaned. I don't notice a smell to the clothes-I just don't believe that they are getting rinsed properly because of the fact that I have to manually run the spin cycle every time.

I don't really know how I came up with running the spin cyle again, it was just the thing that I did to get the water to empty out of the washer at the time! I can't believe, from all of the complaints I've been reading on here, that some recall hasn't happened for this model/brand. This was a pretty costly model and it should run properly for the money spent. Please note: I have only had one repair guy take a look at this the whole time I've had the washer. He "didn't know" what was wrong and adjusted some sort of timing thing. If I recall correctly, it was only fixed for a few weeks and then it started skipping the spin cycle once again.

I do not have the funds or time to keep calling people to get this fixed. And it is no longer under warranty. I'm not sure at this point it can even be fixed. It's just something I have to get used to and take the time to do for every load. My next washer will NOT be a Maytag, I am sure of that.

Janice of Williamstown, NJ March 26, 2009

I purchased a Maytag Atlantis washing machine in Sept. 2003 because my mother previously had a Maytag that was very reliable and I thought the company would stand behind their product. The washer was not used that often the first two years with only 2 people in the house, then only slightly more with the addition of an infant. Well, after owning the machine for 26 months, I did a load of laundry and heard a gushing sound after the spin cycle--all the water came pouring back in the washing machine instead of being extracted! Maytag was very rude and matter-of-fact when telling me a service call from a repair man would cost 158 just to look at it.

When I found out it would be less money for a local repairman I refused to be ripped off by Maytag. Local repair shop replaced the pump for slightly less than Maytag wanted just to show up at my door. Washer seemed to work okay for about another year. Then it started getting extremely loud when going into the spin cycle (so loud you can hear it outside with the doors closed). Also noticed it wasn't spinning the clothes completely dry. Add this to the fact that, throughout my ownership of this wonderful machine, I have had to keep an eye on the filling cycle because the water will continue to run into the machine without filling it up (only remedied by switching to a smaller load size--where's the water going?) and the timer will often get stuck so the cycle will not progress without being physically reset.

I recently noticed water damage to my baseboards in my living room (directly behind my wall where the washer is located). My suspicion that the washer was the culprit was finally confirmed when the floor underneath and around the machine became flooded with water while doing a load of laundry. After this experience (and learning of others' problems with the same model) it doesn't seem worth it to repair the machine. I will NOT be purchasing any more Maytag appliances for my home.

I will likely need to replace the baseboards and perhaps even part of the wall that were damaged by the machine leaking. My carpet in the living room also sustained damage from the machine leaking right through the wall. I am hoping the smell will disappear once it dries and I am able to air out the house.

Sandy of Girardville, PA March 12, 2009

I purchased a Maytag Atlantis washer in 2005. For the first 18 months it worked without any failure. Then I started to experience a funny smell. My clothes had an unclean smell, sort of like mold. I changed detergent several times, but it didn't make a difference. I had a repair person from Sears look into it and he recommended buying a water filter system. 900 dollars later, no significant change.

I then called another local appliance repair shop and learned the belt and motor needed to be replaced and mold was evident in the bottom of the tub. Another 286 dollars in repairs. The smell did go away for 14 months. In October 2008, I needed to have the belt and motor replaced again, another 326 for the repairs. I purchased this machine due to a Consumer Reports rating and for the excellent history of Maytag. I have thought many times about replacing my machine, but the dryer works perfectly and they are a matching pair. My husband says I'm a fool and should replace the washer, but I'm anal on the design...

Dave of Spring Hill, FL February 22, 2009

Had good luck with my Atlantis, after about 6 years it started growling on the spin cycle so I ordered another seal/bearing kit and a new snubber ring...works like a million bucks again. These machines are so easy to work on with very little technical skills, get hubby to dig into it.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.