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Maytag Legacy Washers & Dryers

Good News for Neptune Owners -- Maytag has agreed to settle a class action lawsuit covering two million homeowners who had trouble with their Maytag Neptune washers. But as the complaints below indicate, lots of problems remain.

Kevin of Beaumont, TX September 13, 2009

Bought the washer from Home Depot in late 2007. It leaks now and makes noise on the spin cycle. There are many reports about this problem with this product. Maytag is supposed to be built to last.

Carroll of Grosse Pointe Woods, MI August 24, 2009

Maytag Washer SAV205 DAWW, Legacy Series, Purchased October 2003. After about 6 months, washer became really loud - Service on washer was still under warranty, washer was fairly quiet for another 6 months and then became really loud again. Service call again (not under warranty) repairs including service call approximately 165 - 185.00 Last year washer started making grinding sound, contacted Maytag by letter on June 29, advised they would give me a 15% discount on any replacement Maytag or any other Whirlpool branded appliance. Decided to forego their offer, and put up with the grinding noise.

Two weeks ago I noticed water on the floor (small amount) and had a service call today. Repair person said the washer needed a "main tub seals with bearing" and it would cost anywhere from 300.00 to 350.00. It was his recommendation to replace the washer since we were running the risk of causing the wooden floor under the washer to deteriorate. Also was told the washer had probably been leaking for about 6 months from the appearance of the interior. I just sent another email to Maytag. I am furious...I bought the washer and dryer following the completion of a first floor laundry and figured they would outlast my husband and me - We're in our 70's, so it's not like I'm doing an excessive amount of laundry. I sure wish there was a class-action suit, I asked Maytag if we could receive more than a l5% credit, what I would really like is to have the washer fixed and would be willing to share costs with Maytag (their response to me was that they also were consumers and understood my frustration...) How insulting!

Stephen of Coal Center, PA August 3, 2009

I purchased a Maytag Legacy Series washer and dryer with my Tax return in 2007 thinking, like so many others, that this set up would last many years, like my parents' set had. Boy was I wrong! The washer has been terrible. About 6 months ago it started to sound like a piece of heavy machinery that had not been oiled for a year. Like most people, I am an extremely busy person and didn't have the time, or the money, to get it fixed. Over the last few weeks it has begun to leak water more and more, to the point where we can't walk into the Laundry Room without bringing a Canoe and a Paddle! This is mystifying. How many of us could provide a product / service for thousands and thousands of people, have it work for a very short period of time, and then make every one of those customers pay again to have it fixed! Or, even worse, purchase a new one all over again! We would be in jail if we did things like this. Like everyone else, I don't have the money to purchase a new washer. Nor do I have the money to go to the laundrymat for the next year while I save up the money. Do I take the family vacation money, that we have waited 5 years to go on, and spend it so that my family can have clean clothes? This is the choice I have to consider?

Lucia of Litchfield, CT July 24, 2009

Bought a Maytag Legacy Washer in 2007 from Home Depot. it is 2 years old. About 6 months ago, it started making noises on the spin cycle, now it has completely gone Kaput. The ball bearings are ruined and the entire motor needs to be replaced. I just found out today that the transmission may still be under warranty, but laborscosts of repairs and all else you all have complained about have led my husband to just buy another washer - not a Maytag or Whirlpool (which, by the way, are the same company now) So he bought a New Zealand brand - over 800 - after we only 2 years ago paid over 500 for the Maytag Legacy. I will never buy a Maytag or Whirlpool again and I will tell all my friends about this experience (and how there have been so many similar complaints)

marie of allentown, PA July 18, 2009

Bought maytag washer legacy series model number mtw5570tq0 from home depot on 090507. on 082108 --11 MONTHS LATER--we had to have the timer replaced since it would not turn and also sparked. this is within the 1 year warranty. I did not figure a washer that cost less than 400.00 would need a extended warranty which costs 337.00 for 3 yrs or 132.00 for 1 year. Also since my mother had a maytage for over 20 yrs and needed no warranty or service repair the entire time.

GUESS WHAT WITHIN 11 MONTHS OF THE NEW TIMER BEING INSTALLED ---IT IS NOW NOT WORKING AGAIN. So i'm guessing the timer has only an 11 month life . NOW my washer's 1 yr warranty is up and they will give me the part but i have to go to one of their repairmen to have it replaced which is at least 70.00 for labor . I am afraid the motor will also go after I read other complaints even with the timer being bad for other people.

Robin of PAULS VALLEY, OK May 29, 2009

Bought the Maytag legacy Series washer and dryer in 2005. have had trouble off and on with the washer. for the last 6 months water has been seeping out. every so often the tub would quit turning but we could finally get it to turn. like anything else we fix what we can. replaced a hose that was leaking but found that water was leaking from everywhere now. tub has quit turning and will not start. you can rock the tub back and forth with very little hand pressure. very bad time to have to spend money that is not there. how long had it leaked before it surfaced outward. won't know if floor is damaged until washer is removed. husband is required to wear hazmat or fire retardant clothing when working. missed a days work when washer went down and had hazmat clothes to wear.

Lisa of macomb, MI April 25, 2009

I bought a maytag legacy washer sav515daww back in 9-2003 and after the warranty was up it started leaking water and and oily substance on my floor. I finally had to buy a new washer because was told that it would be cheaper to buy a new one. I was just looking on line a found a maytag servicematter form for june of 2004. It was for the exact same problems that we were having. Why was there not a recall? Had to go and spend 500.00 on a new one with the money I really did not have.

Michelle of Millsap, TX March 11, 2009

Michelle of Millsap TX (03/11/09)
I like many other people purchased the Maytag Legacy Series washer and Drier at Home Depot in 2005. Bearings went out when it was under warranty. I did not purchase extended warranty believing that my Maytag washer would last 20-25 years like my mothers had. Wrong. Transmission went out, I paid 300 to have it fixed (cheaper than buying a new washer and drier, which by the way I paid over 1100.00 for these)

When the repairman brought back the washer he told me that their yard was full of these Legacy Series washers that the transmission had gone out on. Now the washer stops when full of water and you have to turn it back to spin to make the water go out. I did try and talk to Maytag when the transmission went out, but all they could offer was if it wasn't under warranty they could not help me, even after admitting that they had had problems with these. My drier now also makes a noise when you first start it up. I bought a Maytag thinking I was buying a product that would last a long time. Will never purchase a Maytag or Whirlpool again. I guess it's just buyer beware, you don't even know what you are buying when you buy a Maytag you are really buying a Whirlpool. They should have to recall this product, it is clearly a badly built washer.

Chris of Katy, TX February 15, 2009

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