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Maytag Neptune Washers & Dryers

It's way too late to do much good now but it may be some comfort to know that, back in 2005, Maytag settled a class action lawsuit covering two million homeowners who had trouble with their Maytag Neptune washers. But as the complaints below indicate, lots of problems remain.

Stacee of Encino, CA November 19, 2009

I called Maytag for service on my dryer Whirlpool Cabrio which I purchased from Pacific Sales on 1/6/2007. The dryer is making a screeching noise and I can not use it. Now, much to my amazement they will not schedule a service appointment because the logistics department needs to review my claim and they will get back to me in 7-10 business days. They feel that the dryer might not be worth the amount of the service.

I have called ONCE before on service 10/21/09 because the dryer was not heating. They fixed that problem. Now they state that they need a copy of my receipt. They have the value of my dryer as 432.00 dollars. I purchased the extended warranty from Pacific Sales. Why should I have purchased the extended warranty? I have two small children and am without a dryer. I will call an independent repair service and pay myself. I can't wait over 2 weeks for service IF they are even going to give me service.

john of Pearland, TX November 17, 2009

Purchased a Maytag Legacy washer and dryer from Home Depot. Like all the other complaints the washer is leaking and making a 'jet engine' noise. The dryer will not shut off, so its up to me to be a manual timer. Even though i'm currently unemployed i will have to charge a new washer and dryer or risk flooding my house or burning it down.

Madonna of Yankton, SD November 15, 2009

In 2000, we purchased the Maytag Neptune washer (model # MAH4000AWW). We had continuous problems with it. In 2006, shortly after the warranty expired, the repairman from Karl's Appliance encouraged us to purchase a new machine because he felt that we would CONTINUE to have problems with the machine and would end up "putting a lot of money into it!" We purchased another Maytag Neptune and have had nothing but problems with it since DAY ONE!!! It is still under warranty, but is not always covered, as there have been a few times that the repairman tells us something like ("oh, well, I found a coin in the machine, so you're going to have to pay for this visit"...yeh, like a coin ("quarter" to be precise) can fit through a little 1/8 inch hole...the only access to the inside of the machine).

My questions and concerns are: We were NEVER informed by Karl's Appliance, Maytag, or anyone else that there was a CLASS ACTION LAWSUIT AGAINST MAYTAG in 2004 against Model # MAH4000AWW for failure to operate properly, and Maytag lost the lawsuit!!!! What can I, as a consumer do about this, as I was never informed of the Class Action Lawsuit?! Also...as we have continued to have nothing but continued problems with the second Maytag Neptune Front-load washer...is there anything that can be done about that?

Dennis of Rochester, MN November 11, 2009

I purchased a Maytag Neptune TL (Top Loading) washer about 3 to 4 years ago. It worked fairly well for about 9 months except for getting out-of-balance alarms occassionally. After 9 months the O-o-B alarms happened with every load. At about 12 minutes left it would alarm out and I would find all the clothes knotted in a ball that would roll to one side when it began to spin. I had 3 different repairmen to try to fix it. They replaced the clutch and the electronic circuit board, but nothing helped. It repar cycle took until after the warranty had expired. Then Maytag wanted me to pay for the parts that were replaced. It was a struggle to get them to admit the problem started while the washer was under warranty.

After experimentation, and suggestions from the repairmen, I found that the only way to get it to complete a full load was to completely load the machine to the top. Even to the point of having to pack the clothes tight in the washer until I can almost not close the door. There is absolutely no way to wash a small or even half load. The 2 rotating discs roll the clothes into a tangled ball that spins to one side and causes the out-of-balance alarm. It is necessary to put some many clothes in the washer that the ball completely fills it and can't roll to the side. The design concept for the machine is completely flawed. Maytag should replace all these washers with something that works. I will never buy another Maytag product. Worst appliance I have ever owned.

Barbara of Monroe, MI November 9, 2009

I Purchased a HE Neptune Front Load Washer and Dryer in the summer of 1998. We were building a new home and they were delivered on 12/20/98. Of course we had the normal mildew problems with the washer until it quit in July 2005. When we called out a service rep he told us it would cost more to repair than it was worth. I paid 999.00 for it. I contacted Maytag and was told thay had had a lot of problems with the front loader and if I purchased a Neptune top loader they would refund me 300. So I went out in good faith on 7/19/2005 and bought the Neptune top loader Model #FAV6800AWW, Serial #13512565EV and again paid 999.00 for it. I sent all the paperwork in as requested and a few months later they regretted to inform me that I didn't qualify for the rebate. Last week my second Maytag Neptune quit. The first one lasted 6 years the second only 4 years. Before it quit it was doing the same thing all the other people have had problems with. It would go to 12 min. left and give an off balance code. The only way I could get it to finish the load was to basically overload it and then if I was lucky it might finish. What has happened to the Maytag company that made my Mothers Maytag? I am very upset and disappointed with Maytag.

PAT of PADUCAH, TX November 5, 2009

I bought my Neptune washer & dryer January 3, 2005. After about a week there was mold aroung the door. I called the company and they said to wash it with bleach. I did this several times then just gave up. I really like the machine but the mold is terrible. My towels have had an odor for several years. I have tried different soap, different fabric softeners, vinegar, bleach, nothing works. Is there anything that can be done? I just want the problem solved. I really don't want any problems with the company they are nice people. I was never notifed of any action that needed to be done to take care of the problem.

Barbara of Normandy Park, WA November 4, 2009

Maytag can not repair the mildew problem inherent in their front load washer. they said to run detergent and wipe down the rubber seal and leave open for hours...doesn't work

Sue of Bradford, PA November 2, 2009

I purchased a Maytag washer and dryer, first of all that is what I thought they were. From Sears, come to find out they are not real Maytag's, just a name put on them. I know from my own experience Maytag's will not scratch, even taking a quarter and pounding it. Second, I have only had these appliances for three years and all of the sudden the control board goes out. Which is a very expensive part, to replace. I am very dissatified with my appliances. Anyone looking for a Maytag do not go to sears.

Beth of Houston, TX November 1, 2009

I owned a Maytag washer for almost 20 years and I LOVED it (1982-2001). When it was time to purchase a new washer, we purchased a whirlpool since we knew whirlpool had purchased Maytag. That washer only lasted 8 years. In June we needed a new washer and dryer and decided to go with the Bravo series since we didn't have room for front loading machines, but were anxious to use that new technology. Big Mistake! The Bravo washer DOES NOT get the clothes clean, and its impossible to set some of the water temps on certain cycles - such as soak. Simple stains that should come out by merely washing have been set into fabrics because of this washer. My husband got dirt on his pants - simple dirt - not red clay or anything that usually causes major staining. The Bravo washer didn't get it out. Simple ink from a Bic pen didn't come out until I took a brush to my son's shorts.

I've never had this problem with a washer before. And I have to wash everything on the Hand Wash cycle in order to keep the clothes from getting so twisted. The clothes also look very worn which I've been told is from all the twisting. After almost 20 fantastic years with Maytag, and then using a Whirlpool, I was really looking forward to getting back to a Maytag again. I am incredibly disappointed with the Maytag Bravo washer.

Dina of Ladera Ranch, CA November 1, 2009

We purchased the Maytag Neptune Series Washer and Dryer in 2005. The Maytag dryer does not dry thoroughly and most times we have to run it two cycles to dry our clothes. We just got a repair estimate for over 600 to repair the dryer. We bought what we thought was a "top of the line" appliance and want to know if it's "normal" to have to replace this after only 5 years.

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