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Maytag Neptune Washers & Dryers

It's way too late to do much good now but it may be some comfort to know that, back in 2005, Maytag settled a class action lawsuit covering two million homeowners who had trouble with their Maytag Neptune washers. But as the complaints below indicate, lots of problems remain.

Carol of Saginaw, TX July 13, 2006

Carol of Saginaw, TX (07/13/06)
I bought a Maytag Neptune Top Loading washing machine in December, 2004 from Home Depot for 1300. 17 months later I have had nothing but problems. The machine will not empty water or complete the spin cycle. The foul, stench odor from the water is horrible. It's impossible to successfully complete a load of laundry.

Home Depot and Maytag have turned their back on my complaints, it's basically my problem now.  After 8 service calls from an authorized Maytag repairman - the machine is still not fixed. Replaced the clutch, transmission, and circuit board. I am so upset over this because the Maytag repairman doesn't know how to fix it! I'm taking this machine to the junk yard and buying another washer. NEVER, NEVER, NEVER will I ever buy a Maytag (or Whirlpool new merger) product again.

Christopher of Oregon City, OR July 1, 2006

Christopher of Oregon City, OR (07/01/06)
From the first load in my Neptune washer, I noticed that there was water inside the drum after the load was done. Being a mechanical engineer, I knew that this would lead to mold and mildew and sure enough it did. I tried cleaning the outer rim with bleach but the mold was still present. It never went away and only got worse.

Six months in the door switch and motor circuit board went out. The drum bearing is going out, it sounds like a freight train. It finally got so bad my clothes were smelling like mold. This product is of poor design.

Rachel of West Nyack, NY June 30, 2006

Rachel Golland of West Nyack NY (06/30/06)
I purchased a Maytag Neptune washer 1 1/2 years ago. I have had a consistent problem with this machine that makes it nearly impossible to finish a load of laundry. The washer will stop mid-cycle, the LCD blinks dc and the laundry is left sitting in a pool of water. I have tried everything but it seems because this machine does not have a central balancing piece, it fails to keep the laundry correctly placed, resulting in a heavy lump of clothing that can't be washed.

I have had the servicemen come and they replaced a sensor. This did not help. What is most upsetting is that I carefully researched before purchasing this machine.

Judy of Sterling Heights, MI June 28, 2006

Judyof Sterling Heights, MI (06/28/06)
When I was shopping for a new washer I didn't want anything but a Maytag, so I purchased the Maytag Neptune front load washer. Within the year, I got divorced and insisted on keeping the washer. I gave up my stove and refrigerator to my ex-husband so that I could keep my Maytag.

Shortly after, I noticed that my clothes were moldy and musty smelling. The inside rubber webbing was full of mold that I could not get off. The tub never fully drains of water and the fabric softener container always had water left in it.

If I didn't lose so much in my divorce, this machine would be at the curbside (probably with a nasty note attached).

Anthony of Santa Maria, CA June 28, 2006

Anthony of Santa Maria, CA (06/28/06)
After reading the complaints on your site, I feel blessed. I managed to eek out a little over 2 years of good service from my Maytag Top Load washer. Ours has sprung a leak and yes, it was due to the triple lip seal.

The Maytag authorized repair man says that the machine needs to be rebuilt. We are trying to have the seal and bearings replaced at a cost of 300 and hope to get another year out of the machine while we look for some brand that is a lot more reliable.

I contacted customer service and was told that there would not be any compensation for the bad parts even though it is now clear that their design was flawed.

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