Complain about a product or service

Michigan Bulb Company

Joleen of corning, IA October 30, 2009

August 2009 I ordered tulip bulbs on line. Paid by credit card and have received nothing. Please return my money or ship my order.

Pam of Dillon, MT October 15, 2009

I ordered plants and bulbs on August 12 and never received anything. Finally October rolls around and we have snow and frozen ground and can no longer plant anything. I call them to cancel and they tell me they have shipped my order. I sent it back to them unopened via UPS and the worst part of the whole thing is that another charge showed up on our bank statement for 213.00, not just the 226.48 that they still owe me. They now owe me almost 440.00. I want them to return all my funds and keep their hands off my bank account. They will receive their shipment back soon as I just received it and sent it back 2 days ago. I don't know who is handling their accounts but my husband and i run a business and want them out of our account asap.

Kathy of Camden, NY September 28, 2009

We ordered and received bulbs for a perennial garden. Half of the plants did not grow. We contacted MBC and were advised to give them more time to grow. We had defintiely waited more than enough time to at least see the plants beginning to gorw. After a very lengthy conversation, MBC finally agreed to send replacements. When the replacements arrived their appearance and condition made us doubt that they they would ever grow. To our delight, we now have a beautiful garden. However, our experience with their customer service reps and the fact MCB is hard to contact (no 800 #) we would not buy from them again.

DeAnna of Ada, MN July 4, 2009

I ordered Lily of the Valley Bulbs and Glory of Snow Bulbs, with this order I recieved 26 Iris bulbs free just for ordering. When I recieved the Bulbs I promptly followed the planting instructions provided from Michigan Bulb Co. This was early last fall when I recieved my order and planterd the bulbs. Anxiously I waited all winter for spring to arrive, When the snow all melted and the weather started warming up i have been out to my flower bed waiting for the first signs of new growth to appear.

It is now the 4th of July and there is still no sign of plant growth, with the exception of weeds, in the area where I should be seeing Lily of the Vally, Iris, and Glory of snow. I called Michigan Bulb Companies customer service to inform them of this problem,Since I hadn't yet sent payment for the order, I was assured that I wouldn't have to pay for the order if the plants didn't grow. Problem is that now I have been getting phone calls from a collection agency for Michigan Bulb Co. wanting to collect more than twice the amount that the initial order amount was.

This company Michigan Bulb states in their catalogues and on their web site that if their plants don't grow to your satisfaction they will refund your purchase price. This is stated as a lifetime guarantee. These plants never grew at all and now they want more than twice the Purchase price from me. I will never order from this company again and I will discourage any one I know from purchasing from this company. They don't stand behind their own guarantee's, and their plants, bulbs don't grow at all.

Linda of McKeesport, PA June 14, 2009

This is the fourth order that I have placed and the fourth time that I have received a check back for a cancelled order. I did not cancel any of them . I do not understand what the problem is. Thank You

David of New Hope, PA June 7, 2009

Called in an order some weeks ago and have not yet received it. Just no delivery, and times a waisting planting wise.

mark of houston, TX May 27, 2009

I called customer service today and made a payment. I tried to talk with B. Franken and was unable to because I was told not there today. Back in Sept 07,2008 [they] had no problem taking my order over the internet with my credit card number to place the order. I waited and waited for the order only to have it shipped in March 12,2009. To my surprise that I was recieving bill. That is why I paid on line. Not very good customer service. Not to mention advertised items for sale that would not ship for six month later.

Then [they] have the gall to threaten me with legal action and could cause serious harm to my credit standing and cause embarrassment and expense to me. I placed the order online with a credit card number. What happened to charging it to my card? After six months the order should have been canceled before shipped to me. I called many times and was told it was being shipped. But not six months later.

If [they] dont hve this product to sell then let people know so they can pik it up at a differant place. This could border a bait and switch as advertised online so dont mislead people. If [they] send a legal notice by mail at least have Mr Franken take the call for his actions. I think Michigan Bulb Co. owes me an apology. That is the least [they] can do after taking my credit card to secure the order online.

Rhonda of Spring, TX May 21, 2009

I don't know why so many complaints are lodged against this company. I ordered about 75.00 from this company, and they were delivered within the scheduled arrival time, and I only had two plants that were damaged (I think due to shipper neglect), and when I called to complain, the company sent immediate replacements that arrived very quickly. Thank You Michigan Bulb, you helped me replace my garden after the damage Hurricane Ike did!! The only consequesces I had was patience!! You have allow time for the plants to grow!!

Teresa of Williamsburg, VA May 4, 2009

Back in March, my husband and I placed an order with Michigan Bulb company and paid for the order. It is now May, and we have heard nothing of the status of the Order- Though we do know that they took our check. While I do know that plants are generally shipped after the last frost date, there is no reason why we've not seen the first seedling.

Janie of Clifton, CO April 27, 2009

I cancelled an order in March and was told I would get a refund back on my credit card for 172.66. I have called repeatedly and keep getting nothing but lies and runaround from each customer service rep.

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