Complain about a product or service

Millennium Security

Nick of Van Nuys, CA December 19, 2007

I was charged for some protective program fee, 115.38 for two months, and I called and very nicely told them I had no idea about this and would like to cancel and get a credit for the charge. Millenium has the most unprofessional people working in that department; they are so impolite and rude, and I had the worst experience with them. I talked to a supervisor who told me she'll credit me, and two weeks later I got a letter that they have a tape that I agreed to the program, and I will not get a credit at all--if I am unhappy about, it is just too bad. I told them they did not explain to me clearly, and the guy kept telling me: too bad. I was so mad--just shaking--and could not believe they are this rude. At this time I will payoff the balance and never ever again will to deal with this company.

Ana of Beaumont, CA October 10, 2005

We had the alarm service since 02-2001. We never had a problem with any of the payments.(always on time) on June of 2005 our home was sold, we inform them that we need it to cancel, we send the request by fax, I talked to several people, they told me no problem because your home was sold, and I our new home was under construction so we did not have a home to connect the service(until this day our new home is not done) they never inform me that under those circumtances I was obligate to pay they always seem to understand. They new owner of the house was interested on connecting the service but at the end she declined on 08 of 2005 when I received a bill I call them and Anna in the billing department assure me that even do the new owner did't connect the service we will not have a problem. (I have proof of the fax that I send to cancel the service).

On September we got a bill from a colletion agency (Robinson & Associates) We were billed for the remaining of the year ending in February 2006 for 204.20 I was very upset how can a company have the power to ruin your credit when you explain and all along they pretend that under the circumstances it will be no problem. I paid the amount right away to the collection agency. Our credit is in excellent standar and we rader try to get the money back from Millennium. It is so sad that they don't have principals and they are collecting money money for a service that they are not performing. On 09-22-05 I talked to their receptionist (Sandy) she was gigling when I told her that how I was getting charge for a service I did not have I requested talking to Ana in the billing department she told me that she was out for several weeks and also to talk to a supervisor she told they will return my call, until now no body has call me. I called and called and is always the same respond. 204.20 is not a lot of money but is our money. imagine if they do this all the time.

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