Complain about a product or service

American Enterprises
www.mini-bidet.com

1100 East William Street
Carson City, NV 89701

Randi of Boca Raton FL writes (6/19/01):
Ordered a mini-bidet in October. Received it in December. Augustine told me it would work with our model toilet, but if I wasn't satisfied, I could return it for full refund.

It didn't fit, so I returned it in early January. It seemed to have gotten "lost" in the mail, but about 6-8 weeks later, my mother-in-law received a call at my house from a woman at American Enterprises who said they had found my package. $121.95 was charged to my Visa card in December. I have never received a refund.

I have placed at least 10 calls and sent one email to the company, leaving messages for Augustine (or anyone) to please call me back. Nobody has returned a single phone call. The number on the web site (www.mini-bidet.com) goes to a message center. They will not give out another number to call.

When we mailed the package back, we forgot to get a return receipt, so we do not have proof that is was actually mailed otherwise I would have simply gotten Visa to stop the payment. Is there anything I can do?

As a practical matter, there's not much Randi can do. She should have disputed the charge with her credit card company immediately and she should have insured the package and gotten a receipt.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.