Complain about a product or service

Monitronics Home Alarms

Joslyn of Auburn, WA November 19, 2009

We purchased a Monotronics Monitored 2-way voice security system from Save Sleep in January 2008 for our previous address. We paid 100 in May 2009 to Save Sleep in order to transfer our equipment and service to our new residence and we have been charged 29.95 per month since January 2008 for Monotronics Security Monitoring Services. We had a problem with our system and we had left many messages for Save Sleep with no return calls. We then called Monotronics directly to inquire about our monitoring service to try to get some help and they have told me that this address has never had any type of security monitoring and that Save Sleep is charging me for a service that I never received. I am appalled that I have been paying for a security system to a company that has been fraudulently charging me. I have young children and I am now concerned for our safety knowing that our security system that we have paid for was fraudulent. I also feel that everything we have paid to Save Sleep in the last 2 years for both our previous address monitoring system and our current system has been fraudulent and we have never had an actual monitored security system. We signed a contract to have a Monotronics Monitored Security System 2 years ago with Save Sleep Security and at this point I am absolutely disgusted knowing that we have never been actually protected.

Richard of Lewisville, TX November 19, 2009

My 88 year old mother has had her life saved twice now by her previous emergency system, Life Line. In one instance, she had fallen and pressed her button, told them her situation, and then called her neighbor, two houses down. By the time her neighbor arrived, she came in the garage, and then went straight to the front door in time to let the ambulance attendants in. That was what the button is supposed to do for her, along with the monthly monitoring service. With nothing else, that function was worth what she was paying per month. Approximately 7 months ago, she let a couple of slick salesmen with AMP in on their "free" installation of their fire-alarm, burglary, and medical emergency alert system. She was assured by these salesmen that this system was as capable as her Life Line system, plus the added value of fire and burglary. It sounded good, it sounded reasonable. After the signing, they gave her this huge "albatross" as she refers to it, button to hang around her neck. It looks like one of my earlier garage door openers.

She cannot hear people with this system when she tests her alarm system. She does not understand the settings and cannot remember if you explain them again. With Life Line, she had her button. Her small pendant, push the button, here comes the ambulance Button. Simple. You fall... okay, you get the picture. My Mom is 88 but she doesn't seem to know it. She is bright, alert, lives on her own in her own home and so far doesn't want it any other way. But multifunction electronics goes beyond her ability to grasp. She is unhappy with the arrangement, and Monitronics doesn't care. They have canned answers to every attempt to find out how a contract can be canceled, with total disregard to real world facts. Clearly this system, and this company is a mismatch for my Mother's health needs. Of course she had been assured by the salesmen that if she was unhappy for any reason she could cancel the contract. That, of course never found its way into any form of print. She cannot afford to pick her Life Line up again, and still pay for this useless wall decoration. These people are without human compassion.

After a bit of research, I found that for me to make these statements can make me libel if I have mal intent and cause them to loose business. If someone robs me, am I libel if I warn my friends to try to keep them from making the mistake of dealing with the robber? I may be unhappy with the company, but my statement here is as a whistle blower trying to warn my friends away from what I consider to be a ruthless bully of a company.

Ashey of Las Vegas, NV November 17, 2009

I cannot believe that after my house was foreclose on they were totally careless about what I was going thru. Never did I think they would continue to charge me for a service I didnt need as I had been evicted from my house. they continue taking money from my account. How irresponsible.

Mary-Lou of Bainbridge Island, WA November 16, 2009

I cancelled our security service in July 2009 by phone and was advised that I would have to write a letter. I complied with their request. Because we still had a few months remaining on our contract I requested that we be sent a final invoice so that I could clear up our account with them. Their office did not comply with our request.

We continued to received monthly bills even though I continued to request a final billing statement from them. They finally sent us the final billing in October which we promptly paid. Since that time we have received phone calls from them on a daily basis either asking us to pay a non-existant invoice or sign up for a new service.

We have requested to be taken off their phone list countless times and still receive daily calls. We are being forced to change our phone number. As a current cancer patient these harassing phone calls have caused me a great deal of stress. I have advised them of my condition to no avail.

Darryl of Belleville, IL November 14, 2009

I'm a Truckdriver, after a period of time I came home to find a new security system in my home. I asked my wife what it was all about, and she said a security rep. from Monitronics came around and made what she thoought was a decent offer. The problem is that the system is in my name, complete with my social security number. I never signed a contract with these people. I've requested many times a copy of the contract,so i can seek legal representation and compare any signature to mine, but have yet to receive one.The last time i talked to their customer service, i was told that in order to clear this up, i'd have to press fraud charges against my wife. Once i sent them a copy of the Police report, they'd review it and make any necessary changes in the billing. To date, i still haven't receive a signed copy of the contract!

I'm willing to give sevral handwriting samples and can prove that i was not even here when this thing was installed, anytime it's requested!

Tammie of Ellenwood, GA November 9, 2009

My home was broken into on Nov. 6th 2009 and neither me or the police were notified I left work going straight home only to see that our home was ram shacked the signal was going off in the home, but no signal was received to Monitronics so they say, this is to be impossible because my system is wireless and I have a cell back up battery in the basement of my house. once I got home and after the police left I called Monitronics and to my unbelief they told me that they didn't get any signals all day from my address. I am waiting on someone from there company to contact me. The customer service rep was very rude, saying maybe my cellular unit needed to be repaired and I should have called in for a work order to be assigned on equipment that did not break and was not broken. Nothing wrong with my cellular unit per alarm tech.

Steven of Vicksburg, MS November 3, 2009

I have been trying to cancel my service since June 2009. I called their customer support line and cancelled over the phone with the rep. Then I got another bill. I called and asked about it. I was told they needed a FAX. I sent the FAX. Got another bill. THEN they said they needed more information. I did that. I got another bill. THEN they said they did not get the FAX. I sent it again. I got another bill.

Am still trying to get it cancelled. Still unresolved. This company is a racket. I have tried to cancel several times and still having trouble. I am told by someone that works there I met thru a non-profit I deal with that the FAXES sometiumes goes to FAX machnes in empty offices and are never checked. I am about ready to take legal action against them. This has been the worst consumer experience of my life.

nestor of los angeles, CA October 27, 2009

they sold me a service alarm security, the guy who sold me, this He never told me that I have to pay to police department to have the alarm. I just told about the pyment for the service, the one happened a false alarm, because the system failled some how, and I reported to them some thing wromg but they don't help me to resolve this matter.

Police department request to pay the more than 230 dolars because the false alarm, and I don't have autorzation to have a alrm at home, the seller of this service does not tell em about that.

Lindsay of Tehachapi, CA October 14, 2009

When purchasing our alarm system for a home in Spokane the sales rep told us we could get out of our contract incase of a military forced moved. Less than a year later we found ourselves in that situation and moved into a rental home in another state that would not allow the installation of our system. Monitronics refused to cancel our contract when we spoke with them multiple times on the phone. Over the last year we have paid over 500 dollars for a non-service and have another six months to go. Never use this company!

Heather of Austin, TX October 9, 2009

Someone from Monitronics just stopped by my door telling me she "had" to put a sign in my yard. Really? It's important to note that I do not have a Monitronics security system. Deceptive, deceptive practices.

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