Complain about a product or service

Monitronics Home Alarms

Steven of Vicksburg, MS November 3, 2009

I have been trying to cancel my service since June 2009. I called their customer support line and cancelled over the phone with the rep. Then I got another bill. I called and asked about it. I was told they needed a FAX. I sent the FAX. Got another bill. THEN they said they needed more information. I did that. I got another bill. THEN they said they did not get the FAX. I sent it again. I got another bill.

Am still trying to get it cancelled. Still unresolved. This company is a racket. I have tried to cancel several times and still having trouble. I am told by someone that works there I met thru a non-profit I deal with that the FAXES sometiumes goes to FAX machnes in empty offices and are never checked. I am about ready to take legal action against them. This has been the worst consumer experience of my life.

nestor of los angeles, CA October 27, 2009

they sold me a service alarm security, the guy who sold me, this He never told me that I have to pay to police department to have the alarm. I just told about the pyment for the service, the one happened a false alarm, because the system failled some how, and I reported to them some thing wromg but they don't help me to resolve this matter.

Police department request to pay the more than 230 dolars because the false alarm, and I don't have autorzation to have a alrm at home, the seller of this service does not tell em about that.

Lindsay of Tehachapi, CA October 14, 2009

When purchasing our alarm system for a home in Spokane the sales rep told us we could get out of our contract incase of a military forced moved. Less than a year later we found ourselves in that situation and moved into a rental home in another state that would not allow the installation of our system. Monitronics refused to cancel our contract when we spoke with them multiple times on the phone. Over the last year we have paid over 500 dollars for a non-service and have another six months to go. Never use this company!

Heather of Austin, TX October 9, 2009

Someone from Monitronics just stopped by my door telling me she "had" to put a sign in my yard. Really? It's important to note that I do not have a Monitronics security system. Deceptive, deceptive practices.

Holly of Thomasville, GA October 6, 2009

Home alarm system sold and installed on 7/10/2007. On 10/2/07 and 11/4/07 I tired to contact the company for lack of service and to cancel monthly monitoring service. A letter was mailed to the above company address on 2/20/08. I had moved from the condo which was beeing monitored. When I disconnected the phone line which was how the system worked I didn't even get a call then. Paying a monthly fee of 39.95

Lynn of Spring, TX October 3, 2009

Cancelled service back in May 2009 and are still getting bills and harassing phone calls at work to my self and wife. Have tried to talked to these people but get nowhere with any of them. They did not tell us we had to cancel our service by offical letter until last month when were told we could not do it over the phone back in May. We have received numerous harassing phone calls and are very tired of it.I have read numerous complaints from other people on line and can not believe this company is still in business. There customer sevice people are very rude and you get a different person every time you try and discuss this bill.I have sent them there cancellation request back with a payment for the last month of service but don't think this will be the end of it.I am real tired of all of there phone calls.

Gregory of Piru, CA September 22, 2009

This company keeps calling me. I have attempted to call them back and the number that comes up on my phone is not a good number. I get a letter in the mail stating I need a permit. The rep did not say anything about a permit. I called today and they ( Monitronics ) said they could not help me. I come to this website and see many complaints. Gee interesting. So that is why I am contacting You.

Adrienne of Raleigh, NC September 15, 2009

I recently changed alarm companies. In the process of changing systems, my install tech shows me that the device I assumed had been monitoring my home for years was in fact a dummy unit. My home was not wireless, but the motion detector installed was only compatible with a wireless system. I wasn't going to complain, I just wanted the billing to stop. So I sent in my letter and we received numerous calls asking is we sure we wanted to cancel. Then I received another charge on my account for a service fee. A service I haven't had in two months!! Even if they have to bill thru the 30 days of the cancelation letter (aug. 19th) why am I being billed 30 days worth of service for Sept 10-19th?? This is ridiculous!! Do not use this company!

Sharon of Calumet Park , IL September 11, 2009

My home was broken into on Sept. 8th 2009 and neither me or the police were notified my husband just so happened to go straight home from work to see that our home was ram shacked and everything was gone, the criminals snatched the entire system from the wall and no signal were sent off, this is to be impossible because my system is wireless and I have a cell back up battery in the basement of my house. once I got home and after the police left I called Monitronics and to my unbelief they told me that they didn’t get any signals all day from my alarm not even a trouble signal and they couldn’t tell me rather I set the alarm or not (which I did), after speaking to various departments the only solution was to send out a tech which would be the following week and take 10.00 off my monthly bill ONLY if I sign a new 12 month contract. They are crazy and PLEASE DO NOT USE this alarm system to secure your valuables.

May of Omaha, NE September 10, 2009

Please read all the former complaints about Monitronics. We have had the same problems. This is how we got out of our contract. After multiple phone calls and being disconnected mulitple times I was told we would have to send a letter. I got all the information required by Monitronics for the letter. I sent them a 2 page detailed letter of all the problems we had and everyone we talked to.

I also printed a page from their website claiming "97% customer satisfaction on the first call" and pages from a complaint website. I made a copy of this letter for the President of Monitronics and one copy for Customer Service. I looked online for the executive address to make sure it was going to the correct place. I then sent each letter certified mail so they could not claim they did not receive our letter.

About a month later we finally received a short, rude letter from them stating they are disconnecting our alarm monitoring service. We could not be happier and will let everyone know to stay away from them.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.