MTD Reviews

If you have a Craftsman tiller with a 170 engine you will have trouble... lots of trouble! Parts are 50% more expensive than Honda! The carburetor on this engine is notorious for plugging jets and emulsifier tubes. These engines are built very poorly and do not last long at all... mostly because people treat them like a Honda (which can take abuse). These engines must be fussed over constantly. AVOID THEM!

MTD’s idea of “two-day shipping” is either a flat-out lie or a stunning display of incompetence. I placed my order on January 21 after 3 PM and paid over $25 specifically for two-day shipping. That package did not arrive until January 26. That’s five days, not two—and no amount of corporate wordplay changes basic math. Let’s be clear: charging customers premium rates for expedited shipping and then delivering on a standard (or worse) timeline is deceptive. If MTD knows they can’t meet the delivery window, taking the money anyway is unethical. This wasn’t a minor delay—it missed the promise by more than double the advertised time.

Purchased a snowblower. Led light stopped working. Been trying to get ahold of customer service in Canada. Have not heard back from them in over 2 weeks. Very poor customer service. Would not recommend them based on customer service.

I ordered a Troy-Bilt product a month ago. I was supposed to receive the product in 3 days. I tracked UPS and the package was lost. It was eventually found but damaged. UPS reported the damage to MTD. I was told by UPS that the company told them to deliver it to me anyway. I refused to take it and the product tracks that MTD has been in possession of the product for 9 days but they have not refunded me. When I call MTD I get the run around but no results. Please don't use this company due to stress that they cause over products.

Terrible company customers service! If you buy from this company, make sure that you won’t be returning anything because the refunds are slow to come, if ever. They are quick to send the products you’ve ordered; however, in my case, they neglected to cancel an order which they sent me and charged me for. I promptly returned the products, but two months later I still have not received a refund. I called the company several times to no avail. I ended up filing a claim with my credit card company.

Their hour meter for lawnmowers is a piece crap.. Not accurate, can’t reset it to zero and not worth 56.00. Customer service consists of clueless orientalist who don’t know the product and don’t speak or understand English.

I bought a part from this company. I paid for shipping. The part didnt fit and now they want me to pay for shipping again to send it back. The shipping will cost more than the part, so I'm stuck with a part I don't need.

I ordered a part for my mower. Long story short, they sent me the wrong part, gave me the runaround about sending a new part and will maybe refund my money in 2 months. This company is a joke and need to be sued!!!!

Worst company ever! Ordered air filter over a month ago and they took my money. When called, said I could reorder and pay again, and they would give me credit in 2 months on first order! Like I will ever order from them again!!

I ordered parts for my mower and found them quickly on your site. I ordered them and they were listed to be at my residence on August 1. I checked the UPS delivery status and found that it had shipped to within 10 miles of my house and then for some unknown reason were shipped to Texas. This caused my order to be delayed almost a week. The only suggestion your representative had for me was to try to buy it somewhere else to get it quicker and then stop payment on the original order to MTD. Sounds like I need to order from Amazon from here on out.

I bought a trimmer on 5/18/25 from Lowe's. On 7th cut it lost power and stopped working. Lowe's sent me to Craftsman who sent me to MTD who sent me to an authorized repair center. A month later they finally have the part but still need approval for the warranty. I had to buy an Echo to keep my grass trimmed to avoid fines. Do not buy Craftsman, MTD, Black and Decker, Stanley or Cub cadet. Customer service is no help. Just a foreign call center that sent me in circles. Wasted almost $200 before buying another trimmer. Wish I could give zero stars.

Purchased (2) front wheels for a self propelled mower. $72. One wheel should have been made to accommodate the gear spline. Both wheels were made exactly the same even though it was obvious that only one would actually fit the mower. Had to grind off the spline to make it work. Ridiculous. Horrible customer service. After (3) calls to people who had absolutely no mechanical intellect, I gave up. If I had it to do over, I would buy a new mower and never one that has MTD's name attached to any part on it.

The small steering gear attached to the shaft appears to be intentionally designed to quickly wear out! Each gear tooth has a vertical cut in each tooth is causing each tooth to grind down faster. Last year I paid $72?! For a new steering shaft with the gear on it. It too came with those grooves in the teeth! What?! After just a few mowings, I got clicking...lock up when trying to turn, leading to it not even able to turn!! There is no slop with the big wide gear on the deck and no noticeable teeth wear. No side-to-side play in that gear (which would be bad). As if everything seems fine there. Also, that small shaft gear seems like the teeth could have been longer, also, to go all the way into the big flat receiving gear.

Out of the 3 parts I ordered I only received 2 of them and one of them broke as soon as I attached it. You can tell it was very cheaply made and now my mower is down till I find an after market part, Since OEM can't even send what I ordered or a part that can even be attached without breaking.

I bought my lawn mower at Walmart, and when I tried to use the warranty, it actually says it's still under manufacturer warranty. I called the manufacturer and they gave me the number. The problem started when I tried to contact MTD; they would not answer, just a recording. I want to give you addresses to get the item fixed but didn't tell you what information you need to actually get it fixed. When you try to talk to someone, it basically hangs up on you.

Absolute junk. Steering keeps stripping. Won't run uphill. And the blades keep falling off. Definitely not worth buying unless you wanna replace PARTS every time you mow! Not your grand pas old trusty MTD! And apparently my review isn't worthy of acceptance unless I hit the thumbs up which will never happen. FIX THIS JUNK!

I bought a Yard Machines (MTD) lawn tractor from Home Depot in GA. Absolute trash, with flimsy parts, flawed design, frequent breakdowns/ trips to the repair shop and an inadequate warranty. I exchanged the tractor, when I should have just obtained a full refund. The replacement wasn't any better. The warranty shop refused to service it after a while.

On OCT. 14, 2023. I brought a craftsman edger from Lowe's. Item has been difficult to keep, it running unless choke is almost closed for the last several months. Appears to be sucking air instead of fuel. Unable to keep it running for any usage in my yard. I was told by the authorized repair centers that the Warranty does not cover fuel-related issues. The Seller (LOWE'S) only covers that for the first 29 days, after which the item is a throw it in the trash can if it won't start or stay running. That should be stated on the packaging so the consumer is aware of the junk they are buying.

Really have nothing good to say. Ordered a new brake assembly for my chainsaw and after 3 weeks it hadn't even shipped, tried to call a few times but couldn't get through. When it finally arrived almost a month later it was the wrong part and frankly I am just out 35 bucks because I know I'll never get anywhere with them at this point.

No warranty on replacement parts after 30 days, even if it's a manufacture defect. There is not a single automotive parts MFG that does not offer a warranty. MTD, that says a whole heck of a lot about all your engineers! No confidence in the competency of their engineering department. Either that, or they are choosing material at the very bottom end of the spec and producing with the fervor pitch of a monkey. I am sure their customer support does not even own an MTD product due to the level of support they provide.

There was a time I would consider MTD products when I couldn’t afford quality like Husqvarna or Stihl. I knew I was getting a lesser quality product, but I would get a few short years out of whatever it may be. Having a background and small engine repair I see what comes through the door. And 90% of Repair products manufactured by MTD: Cub Cadet, Troy-Bilt, Columbia, Remington, MTD, MTD Gold®, Yard-Man®, Yard Machines®, White Outdoor® and Bolens. These are what keeps us in business. Let’s talk gas trimmers. Aside from my business, I repair for family & friends at home. In one week I received 4 Troy Bilt trimmers with little no use all with major issue 2 had bad crankshafts. Broken due to junk steel probably from China. There’s just a list of things that fail on these units. Toro, lawn boy still making quality things.

I purchased a Huskee 4200 lawnmower from Tractor Supply. Don't have enough room on here to list everything wrong with it. But trust me it was a complete waste of money. Nothing but junk .You could take a couple hundred dollars and buy an old Murray.

Horrible. This is probably the worst mower you could purchase. The mower I purchased is a 30” cut riding mower manufactured for Sears. I purchased this mower in 2018. It is a 2017 model so it was already at least a year old when purchased. At the end of the first year I had to replace the drive belt that shredded and left me in my front yard and in the past two years I have had to replace this belt every two to three uses. I replaced the pulley and belts back in June and today 8-21-2021 I just shredded another belt. These mowers are a headache from start to finish. I will never purchase anything that touched by the letters MTD. #MTDISJUNK

JUNK, save yourself a headache and steer clear of this garbage, tires, gas cap, switches all junk, COMPLETE GARBAGE, FIND A BETTER BRAND BECAUSE THIS BRAND IS NOT GOOD, BEST FIRST TO CHECK REVIEWS ON ALL.

I would not recommend the Columbia lawn tractor. It has been in repair mode more often than it runs. I had it one week before it had to be picked up for repair. I hope to donate it while it is running.

Your company does not know what y’all are doing. I placed a order with y’all on 3/20/21 and paid extra for shipping on the first order for the lawnmower blade to have my money taken out of our bank account and NEVER RECEIVED THE PRODUCTS. Come to find out they NEVER SHIPPED THE LAWNMOWER BLADE OUT AFTER I CALLED TO INQUIRE ABOUT MY ORDER. The second order was on 3/20/21 also for the lawnmower air filter. We still have NEVER Received the air filter but y’all have taken my money out of my bank account. We were given our money back on the blade from 3/20/21. But I have called several times and no one can tell me why we can’t receive our orders. They continue telling me it’s waiting to be picked up by UPS. Then I ordered again for 2 lawnmower blades on 3/28/21 because I need these products to be able to run the lawnmower.

The company has resolved the issue for mother mower.

I ordered a riding mower with the Stow Hauler attachment on July 1,2020. I have received the mower, but have received no communication from MTD regarding the hauler. I have tried to contact them on numerous occasions, but get put on hold for A VERY LONG TIME, and ultimately have not been able to find out anything. They are hiding from the public because their service is SO POOR! I will make it a point in the future to NOT BUY these products. This company's interest in helping customers is non-existent. NEVER AGAIN!!

I purchased a couple parts for my Huskee mower (MTD motor) on Sunday, 04/26 from mtdparts.com. I paid for the 2-4 day shipping option. Five days went by, and my order was still not shipped, so I finally attempted to contact MTD via phone and chat on Friday morning, 05/01. I waited on hold on the phone for an hour and a half, and kept trying the chat agent for two and a half hours (retrying when it said no agent was available), and got no contact with anyone. Finally, I received an email on Tuesday, 05/05, informing me my order shipped.

First off I just have to say I absolutely love these negative reviews from people who bought one of these tractors and complain because it shuts off when they put it in reverse and they can't mow backwards, that is just hilarious, or they get out of the seat and the tractor dies so they go buy a new battery! LOL that is priceless! So anyway I have a 1997 Huskee GT and this thing has been the best garden tractor, mower, bulldozer, rototiller, snow plower oh, anything you can think of! I've pulled stumps with this thing!

IMO you should not do business with MTD Products out of Shelby, OH. Lousy customer service. Forwarded several times, on hold for over 30 minutes (twice), and having to pay twice for a part they sent me and will not take back.

I purchased an MTD lawn mower 7/30/2018 and used it 3 times before putting it up for the winter. It was stored under a protected carport. I used only gasoline that had been treated for ethanol. When I tried to start it in April 2019 it would not start. I took it to authorized service and paid $85 to have it diagnosed. Their evaluation was that it needed a new carburetor and that it was not covered by warranty. I called the MTD customer service and they said that "due to EPA requirements that the jets in the carburetor had been made smaller and that was probably the problem". They also said it was not covered by warranty. I've read many other reviews saying the same kind of thing. This company should not be allowed to sell a product that only lasts for 3 uses.

MTD is a good mower for it's age of (26) years. I can still get parts at local shops and online. Easy to work on not like a car can still find working support from MTD.

Bought mower (Troy Bilt Model# 13YX79KT011) 12/15. Steering went out the first summer I mowed. Two year warranty so local service center "fixed". Mowed so more. Steering went out. Service center "fixed". This went on 5 or 6 times over the two year warranty. Fast forward to this summer, 5/18, steering went out. Local service center picks up, replaces steering shaft, gear, and tightening screw. Mowed one time. Steering went out. Warranty is lapsed so that cost me $65. Call service center. They tell me they can't fix it and I should call Troy Bilt. I call Troy Bilt. Sat on phone menu hell for 30 minutes waiting for their one operator to pick up. Initiated chat while I waited. The chat customer service representative (Britny) told me to try a different Troy Bilt service center and the $65 I'm out is between me and the service center not Troy Bilt.

Troy-Bilt, MTD purchased approximately 7 to 10 products. Not once have I went through the warranty process, needless to say on a new lawnmower. Never used at all whatsoever purchased under 49 days. A loud clonking sound occurred. Having not once used, Troy-Bilt felt it's ethical that I send it to a dealer to repair, taking into consideration I would have purchased a used lawn-mower. Best aspect of all, they informed me to deal with Lowe's. How is a manufacturer unable to help a customer but yet anticipate a store to help. Worse customer service ever. Not a single email fromTroy-Bilt has anyone left the name of whom I am speaking with which shows that you are not dealing with a person, you're dealing with an order taker.

Yard Machine 21" 550E Series - I purchased my Yard Machine self propelled mower less than one year ago. It just stopped yesterday. I spent an entire morning trying to match the spark plug, and replaced the old one. Also replaced the air filter. Nothing. Mower was still dead. Then I get the number for the service warranty. I call, and get a message that says they are busy helping customers, don't leave a message because they don't check them. The mower is obviously not well made, and the service providers MTD contracts with are anything but customer friendly. I would never purchase one of their products again. The mower was purchased at Home Depot in Venice, FL.

Have had our MTD 18.5 HP Yard Machine for 33 years. Still running strong. Has dual deck. Use to cut five acres of rough pasture land with it. Put chains on the rear tires to give more traction when cutting on steep grades. Great machine.

I bought a Yard Machine 21' Self Propelled Mower about 2 months ago from Home Depot and I cut my grass once. The second time I started cutting my grass I was about half way and it stopped. I tried to restart it and it started 3 times and stopped 3 times then would not start again. I took it back and with a little moxy I got a new lawn mower still in the box but guess what. This so called brand new lawn mower with fresh gasoline and the oil that came in the box. This brand new one will not start at all so now I get to take this thing back also. PS: Did I mention brand new in the box and will not start?

Two walk behind mowers and one trimmer and it's three strikes they're out. Works for most of a season on the mowers, and about half for the trimmer. This is the downside of once reliable brands being swallowed up in corporate b.s. Plenty of customer reviews to read before buying any other brands.

I purchased this MTD Yard machine 21" push mower yesterday from Menards. My grass was long and my old mower was falling apart. I took it home and put it together. Added the oil that came in the box and put fresh gas in. After priming, it started right up...and died within 5 seconds. I tried several times and as long as I primed it 3 or more times, it started immediately and promptly died. I called the company, they said "Take it back to the store just as it is right now. It is defective." Luckily I had bought the warranty for $15.