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National Home Protection

Home Warranties • American Home Shield • Buyers Home Warranty • Choice Home Warranty • First American Home Warranty • Home Warranty of America • National Home Protection • Nationwide Home Warranty • Old Republic --- • Home Warranties Not Always What They Seem • Old Republic Responds • Think Twice Before Buying an Extended Warranty --- • Home Warranties Not Always What They Seem

Debbie of Alexandria , VA November 4, 2009

As with many others I have seen on this website, I purchased the home warranty and can't get them on the phone since their number is disconnected. Anyone know if we can get our money back?

Mariana of Lexington, KY November 2, 2009

I signed a contract with NHP in OCtober 2008 for 3 years at a cost of 900. When my garage door broke, I tried to call them on their 800 number and got the operatior's "this number is not in service" message repeatedly. What's going on with this company? I feel as if I've been scammed out of nearly 1000! If there is a class action suit against this company, please include me! Thanks

Audra of Phoenix, AZ November 2, 2009

I found out when wanting to inquire about a question that the phones and website at National Home Protection are not operable. After researching on line I have found many complaints and commments that the company is out of business. I had paid for a home warranty earlier this year. Is there any recourse to get money back?

kimberly of tampa, FL October 27, 2009

I purchased a policy from nhp, they never paid for the technician that came out and now they are out of business! ac does not work

SYLVIA of SICKLERVILLE, NJ October 19, 2009

No one answers these phones'; the calls don't even go through! "Cannot be completed as dialed". No way to contact from web site. Computer doesn't recognize the address anymore. What do I do? How do I stop the automatic withdrawal?

Monte of Seattle, WA October 13, 2009

I purchased two, three year home protection warranties approx two years ago. One for my home and one for my condo, over 2000 for both. I now have the need for service and can not reach them by phone or e-mail. I go on line and read the conplaints and their calling it a scam. Is the any recorse? Thanks

Sushil of Pelham, AL October 12, 2009

I bought Home Warranty from their website in 2007. I renewed this policy again in 2008 and end up paying 375. Yesterday,when my heating unit was working , I tried to contact them and found out that this company has been closed. All my money and assurances have gone waste. Is there any way to recover this. Since, I have to spend extra money to fix my heating unit.

Susan of Atlantic Beach, FL October 3, 2009

I bought multi-year protection plans with NHP for two homes. I have had difficulty getting coverage even when the repair person that they sent said that the item broke and was not damaged by use (dishwasher door seal). They would not cover an AC repair because I could not document a complete maintenance since it was new.

Recently I was contacted by a repair person that did a repair who is sending me to a bill collector because NHP will not pay a bill for a repair that they approved. I shouldn't have to pay twice. In Florida, this is an insurance regulated product. I will call the State of Florida Insurance Board this week. NOTE: I was successful in getting Home Depot gift cards (after fighting two years). I called HOME DEPOT customer support who fought with NHP for the HD cards. It's worth a try but they don't answer their phones or email now - I think they are out of business??

Seung of Houston, TX October 3, 2009

On 5/27/2008, Salesman Victor contacted me by phone, and I bought a National Home Protection policy for three years by phone with the promise that I can cancel the policy within 30 days from the order date. So I tried to cancel the policy within 30 days because I had never received the NHP terms and conditions by mail. I had requested cancellation several times before 6/26/08. But NHP never processed my cancellation requests. So, I made a dispute via Citi® cards. But Citi® cards did not help me because NHP provided Citi® cards a document showing that I clicked an I AGREE button during my order. However, I never clicked the I AGREE button because I purchased it by phone. I never reviewed the NHP terms and conditions during my order. NHP made a fake document that was dated on 8/5/2008. If I clicked the I AGREE button on 5/27/08, the document should be dated on 5/27/09. But the fake document was dated on 8/2/2008.

Nancy of Denham Springs, LA September 13, 2009

In July, 2007 I bought a five year home warranty policy from this company. To begin with, for buying the five year plan, I was supposed to receive 250 Home Depot gift card which I never received. They told me I didn't file it correctly and they would refile it for me, not to refile, but of course I never received anything. From the beginning, they had a hard time finding contractors to work for them in this area but I did have several claims, maybe 2 or 3, which they did send someone out and I paid my co-pay and everything was OK. Earlier this year I filed a claim on line for trouble with my garbage disposal and never received a response. I have had my central air worked on a couple times recently and have been unable to contact them at all. Now I cannot even access their web site.

I am now having to replace my central air and heat completely. I bought this policy because I knew I was buying a house that was 8 years old and wanted some coverage so the repairs would not be so devasting to me when something did go out. Also, my dishwasher has gone out and I had to replace it, whereas if I had had this coverage like I was supposed to have, I probably would have gotten some of this stuff fixed instead of replacing. I have also had repairs on my garbage disposal and dishwasher that I have had to pay.

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