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George of Bullhead City AZ (12/22/08)
When I signed up for home protection I chose NHP because of their claims of service,coverage of systems for my house and the price was right compared to other home protection plans. What I got for my money was nothing. No service no satisfaction only stress. They assured me when I signed up they had plenty of contractors in my area to handle any emergency. Come to find out there are no NHP contractors in my area they just pick contractors out of the phone book to contact for service, some not even in business or in the area. Most contractors will not deal with NHP. I had a plumbing problem and paid a local plumber for his services then faxed the bill per NHP instructions three times to NHP minus the $45 service call and three months later still have not been reimbursed. On another occasion a different plumber fixed a minor problem at my rental house after first getting approval from NHP. I paid him the $45 service call and he submitted his bill to NHP. Two months later I paid the plumber the balance on the bill as NHP still had not paid him.
When my A/C broke down requiring $600 of repair work from a licensed contractor NHP promptly denied the claim saying its not covered even though its not mentioned in excluded coverages. I applied for the $50 Home Depot gift certificate twice, no luck and then was told to resubmit my request for a Lowes gift certificate. It has been 8 months and has not arrived yet. This not to mention having their telephone rep. hang up on me when I informed her of my situation.
NHP has cost me alot of money,time and stress searching for contractors to do repairs to my property which I paid them to take care of.
I am out $3000 for 3 years of worthless home waranty protection on three properties. I must now find contractors to work on my rentals since there are no NHP authorized contractors to be found.
David of Mckinney TX (12/16/08)
1)never got $50 sign up promo Home Depot Gift Card. 2)never got $24 overpayment refund 3)had approval for serice call that cost more than my contracted $45 fee -and they will not pay me back the difference. 4)they will not pay for any of covered refrigerator repairs. 5)they will never let you talk to anyone in management or supervisor to get answers - just hide behind emails.
Kareta of Jesup GA (12/16/08)
Why can't a class action suit be filed against NHP? I purchased NHP's home warranty in June 2008 when I bought my home. In July, the dishwasher quit filling with water. A vendor came to check the dishwasher finally in November 2007. A part was ordered, but because NHP never paid for the part, the vendor refused to install. Repeated calls to NHP resulted in empty promises until the contract expired in April. Thereafter, they said my claim was closed and the contract was no longer valid.
I should have learned my lesson and not believed them when they promised that a renewal of my contract would be viewed as no lapse in coverage. Therefore, I paid another $350 for another year's contract in April. In May 2008, my air conditioning duct work in the attic leaked down the wall into one of my bedrooms. NHP refused the claim, stating that my contract had only been in effect for 30 days. Therefore, I had to pay in excess of $500 to replace the leaking duct work.
Later, I contact NHP with a claim because the A/C continued to run repetitively. I was concerned that the fan may burn out, and my electric bills shot up. Per their request, I faxed proof of payment for the repair leaks, but they say they have not received it and I must re-fax it. Finally, NHP refused to cover a claim for my stove, stating that the door is not covered under my contract. I asked them to send me that in writing, as that is not stated in my contract. This continues to be a fiasco.
$350 for annual service contract, covering all major appliances and central heating systems. I have not received the $50 Home Depot card. I have spent $50 twice for service people to check my A/C and dishwasher. No one has come to service my stove or new A/C problem.
Richard of Palmdale CA (12/12/08)
I called for service and sighed up. I was told that if I did not want the service that I could cancel with 15 days without charge. I called back within an hour because after going over my budget it would not fit in. National Home Protection warranty cancelled but kept one month service charge and told me it was part of their policy for signing up. What a rip out. National Home Protection Warranty sucks!
Josh of Sulphur LA (12/09/08)
Jeffrey set me up with a home warranty policy back in April 2008. He explained to me of what i would be getting if took Their MSP plan. Since then i have had nothing but expert service with an excellent claim and customer service department. NHP knows how to make a customer happy and keep it that way. After i saw how good the service is i set up the rest of my properties with Jeffrey (14 properties in total) and i also got my 14 $50 gift cards to home depot which i used to put in the new deck i have been wanting. Thank so much Jeffrey and NHP for wonderful service!!!!
There was no physical damage just satisfaction with National Home Protection!
Andrea of Leland NC (11/29/08)
We are a contractor that did a couple of jobs for National Home Protection. We went out to THEIR customer's homes and completed the repairs on THEIR customer's broken appliances. Then when we submitted OUR claim to this company to have them PAY Us for the repairs, they SAY they will pay us and then we never hear from them.
IT has been SIX months and they will not answer the phones OR call us back. I leave message after message and NO return phone call from them. I FINALLY did get through to them and AUDREY told me she was putting them through for payment and that the claims were approved. IT has been over a month and STILL NO payment. THis is the WORST company I have ever had to deal with. CONTRACTORS BEWARE!!!! you WILL NOT GET PAID FROM THIS COMPANY!!! oh and HOMEOWNERS BEWARE!!!! You will NOT find a contractor to accept your work requests through NHP because they have been burned by this company.
We are out almost $500.00 in lost labor and parts payments. And that does not include us haveing to PAY our technicians wages to complete these repairs. Also not included is the LOST revenue from a legitimate PAYING customer that we could have taken care of instead of LOSING money on this company.
Joe of Bordentown NJ (11/12/08)
A month ago we called national home protection to repair our dishwasher. A technician came out and said that part was needed and that they would order it and return to do the repairs. The technician was with Jayme's Enterprises LLC (732)361-8134. After a month of numerous calls to follow-up with national home protection and Jayme's Enterprises, the technician came to install the part on 11/11/08. The dishwasher still does not work and we were told that another part needs to be ordered and they do not know when they will complete the repairs.
I am out the cost of the home warranty as national home protection does not appear to be making the repairs and will either have to pay for the repairs myself or buy a new dishwasher.
Loyd of Alpharetta GA (10/27/08)
I have purchased a National Home Protection Home Warranty service contract to provide protection against the expense of repairing or replacing existing home appliances and mechanical systems, which breakdown due to normal wear and tear. I have filed two claims with them which both have been denied. The first claim was for an Air Conditioner repair that was denied to due National Home Protection stating the air conditioner systems were not maintained correctly. I sent the maintenance records and they then denied them because the serial numbers of the units were not on the repair orders. Each time I would provide them with answers to their questions they would object to something else.
The second incident was for a microwave which they would not pay for the repair because one of the parts (note there were several parts broken) was under a parts only mfg warranty. They refused to pay for the labor or the parts that were not covered under the warranty. After reseaching National Home Protection more I have found that they have a history of not payting for anything. I have asked for their refusal in writing and all my paperwork back and they said they would but have not provided any of the paperwork they promised.
The economic damage is about $1,400 for the Air Conditioner repair and $220 for the microwave repair. Plus the $400+ annual fee I have already paid them.
Prakash of Blountville TN (10/08/08)
I called them up to fix my broken cooking range. First they asked for my home inspection. On providing the home inspection they said that they will not approve becuase the home inspection was done 25 days before my move in date and that was unacceptable. They also took two months to provide me with my contract and took three weeks for them to make a decision to deny my claim to fix my range.
They also say now that I cannot cancel my contract. I have reported to the BBB as well. I dont understand why the state of New York does not take any action against these scammers who are eating away money of Americans to earn them the hard way.
My cooking range is not fixed. Not to mention the $45 i spend for someone to come look at the fault
Dale of Greenville TX (09/28/08)
NHP has lied to us on several occasions. Our 1st complaint came from our washer going out. We called and it took 3 days and several calls to find a contractor who would deal with them, Finally we got one who said the washer needed to be replaced. We called NHP and they said they would offer us a buy out. In other words they offered 250.00 toward a new washer. I told them this was not what we had agreed to in our contract. Then all of a sudden the contractor can fix the old one and works for 3 days and finally gets it fixed, kind of as it still leaks oil all over the floor when ran.
Next we had a hot water heater go out, We tried for q week to get a contractor to fix it, After 4 diffrent referrals one finally came out. Said it needed to be replaced, The contractor tried to call NHP but was on hold for an hour. He left. We then contacted NHP and told them the deal, They said they do not cover the outside of the water heater (Tank), Once again I was told the policy covered all major appliances in the home when I bought the plan. I asked a supervisor to please call me 3 times and no one ever called us. This home warranty is not worth the paper it is printed on.
I spent 450.00 on a warranty pluss 45.00 per service call to have a washer that is half fixed, and a water heater that is broken and I have to replace. I never got the home depot 50.00 card either.
Luz of Beaumont TX (09/11/08)
I signed up for home warranty protection in Dec 2007 thinking I will be saving premium for my rental properties and will even get home depot gift certificate but that did not happen. On February 2008, I found out that the coverage that I got from my property did not include AC and was not disclosed by the representative at that time. I cancelled that account and finally was answered after numerous phone calls and faxes.
However the horrible story did not end here , I was needing service for my other property that when I called their office I found out that it was not covered so I requested cancellation and the rep said yes. So I just signed up with another home warranty company. I was out of the country so I was not able to monitor if the money was refunded. Unfortunately, when I got back I had to report a problem in another property and found out that AGAIN it is not a covered service under that plan and to can not upgrade. I requested cancellation and was advice that I should get it in 2-4 days.
Today, as I was reviewing my statements, I have not recieved any refund for all properties. I called their office and with a long wait spoke with a supervisor and advise that no refund will happen even with the long term contract. Their service is very poor , people are rude.
This has caused aggravation . I had to purchase new home warranty for my properties thinking that I was covered with NHP and has the peace of mind but only to suffer from no customer support and fraud.
Jimmy of Memphis TN (09/08/08)
I'm on Full Disability, so since buying the home 10 years ago I'm maintained a Home Warrenty on it..to prevent high cost of replacements, and I maintain the units to try to prevent breakdowns. I purchased the Warrenty in April 2-3, 2008, after receiving my income Tax check. Becasue of health problems, I had been running my AC, for aobut a Month, Well I was put in the Hospitalfor a week.. While in there, my AC unit blew a line in the outside unit, and it could not be repaired.
I called HOme Proctection and filed a service request. They came and tested the lines an found that there was a hole in one of the coils.. I called and worote emails to them for 3 weeks, after about 5 weeks I received a letter saying I was turned down because the unit was NOT clean and that is what caused the blow out.. I sent them all of my yearly service contracts for cleaning and maintaining the unit since I purchased the home. They still would not fix it.. The company who they sent out .. gave me a copy of the repair form with NOTHING checked on it. after they found the leak in the coil.
I called in the maintance comp. for a second opinion, and they said that NO it was not becasue unit was dirty, but, tha the hole was caused my the normal viberations when the units were running. So, becasue these folks did not do what their contract says, I had to spend $4,900 to replace the unit my self. NO local Lawyers would take the case becasue they said that They or I would NOT get paid even if we won the case in court! ON full disability, I had to borry the money from my 72 year old mother, to have AC to maintain my health! Becaue of having 3 heart attacks and 2 bypasses.
I never received the $50 Home Depot card for signing up with them either.. SO, I lost approximately $5,450 including the payment of the contract, cost of AC replacement and the $50 promised home depot Card, because of Sham of this company.. Any help you lawyers can give me would be really appreciated!
Bahadir of Saint Simons Island GA (09/03/08)
IWhen i found out you guys exist, i got excited and called, rep was very positive and friendly, and made me comfortable. Long story short, it looks like it all scam. My garagedoor opener broke on Monday or Tuesday (August 3 - 2, 2008) I called you guys, it took you few days to find a repair shop in Jacksonville, which is 90 miles away. I called them (Atlantic Overhead Door) yesterday, they said how will i be paying? I explained, and they said you (NHP owes them money already, they will not work it out. So I called local place, they gave me an estimation of $438.
I let one of your reps called local people too and talked to Jennifer from Brunswick Overhead Door company. Jennifer called me she said your company gave her a little hard time, but agreed on price. I got a phone call from NHP 2 minutes later, and ver sarcastic rep told me $438 is too much, they can only reimburse me $250. That time i really thought he was joking. Anyways, replacement garagedoor operner is being installed tomorrow. Weeks ago (today is Sep 2nd)they said my $205 SEMI reimbursmanet would be mailed in 15 days. Still NOTHING
I paid $438, I want the difference, and immediate cancellation of policy.
Mary of Bonita Springs FL (08/29/08)
I too was ripped off by National Home Protection (NHP). I had three (3) breakdowns and not only did NHP NOT provide the Home Warranty coverage they promised (REPAIR OR REPLACE), I ALSO NEVER RECEIVED the $50 Home Depot Gift Card rebate, which was an incentive for purchasing the Home Warranty. I was told that my rebate form was postmarked on April 4, 2008 after the time frame for mailing in the request. However, my rebate form was POSTMARKED and mailed on February 19, 2008, well within the time frame. My husband is a Postal Service employee and he had the postage stamp on the envelope for my rebate submission, HAND CANCELED. This company is a BIG SCAM.
I live in Florida and NHP is NOT LICENSED TO DO BUSINESS IN THE STATE OF FL; therefore, they should NEVER HAVE SOLD ME A HOME WARRANTY!
I have filed complaints with about ten (10) agencies. I am now waiting for responses to my complaints.
I have also filed complaints with various investigative news agencies.
Bonnie of Las Vegas NV (08/26/08)
DO NOT USE THESE PEOPLE
I swithced from one home warranty company to this company (NATIONAL HOME PROTECTION)to save a couple of dollars on the deductible. BIG MISTAKE
I actually had the contractors that National Home Protection used, call me and tell me that we'd have to pay all cost upfront because they cannot get paid by NHP.
Intitally i went with them for the rpomo amount the hook a free $50 gift card for home depot, and the lower deductible. The card I NEVER got either. Then anytime I called & tried to speak to a manager, I was told there wasn't one there EVER. My guess is it's some boiler room. The cusotmer service reps were all rude, really rude, and I never got anywhere with a roof leak I had, that they said was covered when I signed up with them. So, I filed a formal complaint with the BBB in NY & received a letter from the BBB stating NHP didn't respond to their calls or letters. That means the BBB is giving them the lowest rating poasible for a business in NY. Alway check with the BBB before using anyone. Anyone can register with them you just have to own a business, but the complaints are valid & useful
Cynthia of Seminole FL (08/12/08)
I purchased a one year home warranty on 11-23-07 for $527.99. On 7/21, i called in a claim for an electrical box malfunction. the contractor, t mickey mcgee, 727-446-7357, said the box needed to be replaced, some of the breakers had melted, it was simply old and wore out. NHP delayed the claim, and then left a message 8-8 saying it was denied due to faulty installation of a breaker. I checked again with the contractor, and he said he saw no evidence of any faulty installation of anything, and that he never said that to NHP - he told them the box needed replacement due to normal wear and tear - clearly covered under the contract. i called nhp again, and the said, my case is closed, they will not reconsider. i had a simliar problem with the contract on my residence - i was able to stop the monthly payments on that policy, but this one was paid a year in advance - tehy required it. this company has a pattern of this type of service. they seem to be actively scamming people and getting away with it - they only authorize service for small amounts to keep receiving your premiums, but when something large breaks down - your on your own. they should be stopped.
i have a malfunctioning electrical box that should be covered under warranty - i paid $527.99 for the contract, $45.00 for the service call, and no work was done. the repair is estimated at $814.
Ronald of Las Vegas NV (07/16/08)
We have been with this company going on two years and have had one claim.The pool heater(which is a covered item)Isn't working properly.They sent a pool repair man out but he can't repair the problem and said we need a new pool heater.NHP called us and said they need maintenance records on the pool equiptment which we never needed because we never had a problem with it.They said without these records they will not fix the pool heater.I paid for this insurance so I would have protection when I had a problem and needed service.
Donna of Wilmington DE (07/14/08)
I bought apolicy from NHP in January 2007 for approx. $360. This company promises to fix home apliances if they break. Our dishwasher was broke before we bought the policy so when I called to get it repaired they would not pay for it because of their long list of excluded items and rules stated in their contract which was not mentioned to me when I was on the phone with the guy selling the policy. So we got it fixed out of pocket and then it worked just fine for two weeks.
SO I called back to have an NHP certified technician come out to fix the dishwasher. The tech said it was a different problem that was causing the breakdown and we were both confident that NHP would not deny payment however, they did and I will not fix it out of pocket again! As far as I'm concerned they stole $360 from me and I want this resolved!
Felix of San Diego CA (06/27/08)
I bought a contract (Equipment Home Warranty) with this company. The agent that I spoke to, Chuck Philips convinced me to extend it to 5-years for a discounted amount. In addition to all these, I was to receive 5 times the $50 Home Depot gift card that comes with every one year of contract per their advertisement which comes to $250. I complied. Also for introducing a friend to them, I was to receive additional 5 months of coverage on my first year contract. I did just that! That was where the good thing ended.
My friend of mine & I both completed the rebate forms & posted them within one month of receiving it. We never heard from them on this rebate. About 3 months later on, I contacted them to inquired about the rebate; I got an email stating that my rebate was denied because I sent it late. I contested it because I was sure I mailed everything out within 3 weeks of receiving it. Till date (4 months later), I have not heard from them neither has my friend. They will not return calls. Just last month, I was lucky to get someone on the line & the agent told me that my rebate was denied because it was not dated. I checked the form. There was not section that required me to date it. This revelation still did not help out.
I had a plumbing leak 3 months ago. It took almost one week before they should send a plumber. When this plumber informed National Home Protection of the condition of the leak, they flatly declined covering it. They just told the plumber not to proceed with fixing the leak. I was standing there & they never talked to me. Instead, they told the plumber that they would call me back. I waited without getting a call from anyone. It took 3 days before I got some one to address the issue. This agent insisted that National Home Protection will not cover the leak but will pay for the holes made by the plumber in the dry walls to detect the leak. Lest I forget I had to pay the $45.00 Service call fee to the plumber. I had to pay another plumber to fix the leak. Ever since, I have been trying without success to get National Home Protection pay to fix the holes made in the dry walls. When I spoke with an agent & threatened taking them to small claims court here in California, this agent was quick to refer me to a clause in their contract that bonded me to arbitration in the state of New York & not in California!
Just 3 weeks ago, after being fed up with all these, I called the company & cancelled my contract at the end of the first year, which should be in October 19th 2008 (March 19th 2009 if taken into consideration the additional 5 months for referring a friend). I was giving a name, Patrick Bateman to send my letter to for cancellation of contract. I did that by US certified mail (with return receipt). So far, I have not heard from National Home Protection or Patrick. I have received the proof that the mail was delivered.
On checking the Internet, I realized that there are many other people who were in the same predicament as I am. I do not know why these companies should be allowed to be ripping people off.
National Home Protection is currently holding my 4 year fee for $1,319.68, Home Depot $50 gift card for 1 year contract, Fixing the holes in my dry walls
Bernadette of Glassboro NJ (06/23/08)
On 6/8/08 my well pump went in my home causing me not to be able to have water in my home. I called in the evening and spoke to Heather. She said some one would be calling me. About 3 hrs went by and no return call. I called back and they gave me 2 service man who are contracted with them. Salvitti Plumbing and Sheehan Connection. Neither installed well pumps. I called her back and I told her I would be calling a service man. She said ok and she still would have someone call me back. I called their office 6/9/08 and 6/10/08 and the machine said office was closed due to system being updated. I got my new well put in. The serviceman spoke to Heather in the call center and she gave him authorization to install the pump. Now National Home Protection is refusing to pay the bill. I call them and they put me on hold for a long time. When I do get a rep, they tell me there's nothing they can do except take a message and have an authorization rep to call me back. Today is 6/23/08 and no one has call me back from the messages that were left on 6/8/08. I did speak to an Amber Davis today and she took another message and said someone would call me. My concern is that if I did not get my pump put in on my own, I would still be without water in my home. I would not be able to cook, bathe nor use my toilet. That is not a good clean environment to live in nor to have my children living in.
Lori of Capitol Heghts MD (06/02/08)
The following is an email I sent to NHP pertaining to my issue.
Dear Mr. Sanders,
My contract with National started in October 2007. Since that time, I have filed one other claim. That claim was for a plumbing problem that I had in my home. I had to call back three separate times because I was consistently given contractors that did not service my area. This took a few weeks to resolve.
With this recent claim filed, I contacted your company on Thursday, May 22, 2008. I was given ADDO Heating & A/C. I gave them a call and set up an appointment for Tuesday, May 27, 2008 at 9:30am. The contractor arrived and accessed the problem. While at my home, ADDO tried numerous times to reach National Home Protection, but, to no avail. He suggested that I give you a call to see if I could get through, but, again to no avail. On Wednesday, May 28, 2008, I again phoned from work and was on hold for several minutes. I tried calling that morning and was on hold for 45 minutes. I tried calling again that evening and was on hold for 57 minutes. With both of these calls I had to hang up because I was at work. Regardless of that, no one should be on hold for such a long period of time.
This morning I phoned and pressed the button that says, if you are filing a new claim. and began to record the amount of time that I was on hold before someone picked up. The reason I choose to press this option is because, no one picked up on the line that asked, to check the status of an existing claim the day before. It took me 18 minutes before customer service picked up. I explained that I was calling to find out the status of my claim and before I could complete what I was saying, the person I assumed transferred me and placed me on hold. I was on hold for 46 minutes before I hung up and decided to repeat the same process. This time it took customer service 22 minutes to pick up the line. I again explained the reason for my call and asked to speak with a manager and was instructed to send a email to, dispute@nationalhomeprotection.com. I informed the young lady that I would do that, but, I needed to find out the status of my claim. She placed me on hold as I assume that she was transferring me and was on hold for 19 minutes when a gentlemen came to the phone. I again explained the reason for my call and was told that they are trying to reach ADDO. He asked me if he could place me on hold and give them a call. I agreed. The gentlemen placed me on hold for 24 minutes. At this point I decided to hang up.
I finally decided to phone again and select the option for Opening a new policy. The phone was answered right away. I explained to the gentlemen that I new that this was not the right option to choose for the issue that I had, but, could he assist me with filing a complaint and his comment was, you are going to have to hold, and he placed me on hold for 16 minutes before I finally hung up and phoned again using the same option. Finally I spoke with a young lady named Audrey who was most helpful. She placed me on hold and spoke with someone in the authorization department and asked me a few questions about my problem. She took my complaint over the phone and also sent me a survey by email to complete.
The service with National Home Protection is horrible. I have worked with one other home warranty company prior to my contract with you and they were terrific. The only reason I left them is because your monthly installment fee is less expensive and with the current economy issues, I needed to cut cost. I am sorry that I left them.
Donna of Wilmington DE (05/27/08)
I bought a home protection warranty in jan.2008 for roughly $348 for the year with a $45 service fee everytime a technician comes to your home. My dishwasher had been broken and I called them to fix it. NHP sent a qualified technician and a day later the tecnician calls and says NHP will not pay because it was a pre-existing condition. So we paid for the fixing out of pocket. Our dishwasher worked fine.
About 2 weeks later the dishwasher stopped working. the problem was unrelated to the previous one and the same technician came over and identified the problem. We both agreed that NHP would not see this as a pre-exsisting condition however, we were wrong. After waiting a week for the tech to come back, I called him and he stated that NHP will not pay and they would inform me. Obviously I did not receive a call from NHP. I contacted the new york BBB and NHP had not responded to them. Meanwhile, my dishwasher is still broken although it is coverd under a home warranty
Joe of Cottontown TN (02/02/08)
over the phone and during a sales blitz pitch i bought a home warranty protection from national home protection, inc. (NHP) i paid via credit card over the phone on 12/19/07. on friday, 01/25/08 5:45am i awoke to NO HEAT. i e-mailed NHP and was assigned two contractors who refused to come to my home for service. i repeatedly called NHP and only recd their answering service. i did recd an emergency number of 212-710-1310 but no one ever returned my calls. i also sent numerous e-mails to victorh@nationalhomeprotection.com with no reply! I waited 29 hours before i hired my own contractor to repair my heater. keep in mine that during this time outside temp was in 20's. i had to get heat for my family!!
had NHP come to my aide (NO HOME HEAT) i would have paid them $45.00 for a service call and repair. because they never responded, i incurred $485.00 on top of the $351.91 i paid NHP for the home warranty protection back in 12/2007. this business has defrauded me and i suspect they are scaming people. are they even licensed to do interstate business?
Crystal of Augusta GA (01/29/08)
I purchased a warranty in Sept 2007. Since that date, I have not received any paperwork and have been trying to contact your company to have my heat fixed which has been out for 4 days. I have requested paperwork on 3 different occassions. Everytime I call I get the run around or a servicer that doesn't service the area or no answer. I have spoken with Lucy, Adam, Stephanie, Matt, Jennifer, and Chuck Phillips. I have requested a refund numerous times and have been ignored. When I purchased the warranty Chuck Phillips never told me that I could not use my two service calls within a month. Also, I was not told that I could not cancel. I have sent an email and also made 7 phone calls to get a refund. I have been put on hold for long periods of time, told that the supervisors are in a meeting, transferred to the voicemail of Michael Moore (with no return calls), and have been dealing with some extremely rude customer service representatives. I paid for 3 years @ 1000. I would like to be refunded $900 of my money. That is minus 4 months of your services. Every time I call, I speak with the same female and she will continuously say that she did not speak with me. After substantial research, I have found that your company is a fraud and you can only talk to the same person over and over again.
I have lost out on $900 and still do not have working heat.
Kim of Sugar Land TX (06/21/07)
I bought a house that was built in 1991 about 3 years ago. First year home warranty went with some company and second year went with another one to save some money. The only repair called in for 12 months was something wrong with microwave. The repair should be less than $100. Last 3 months the 2 main gas burners of cooktop somehow don't burn strong anymore. We had to use the 2 smaller burners to cook. Called in for repair and technicians came twice. The technicians said can't do any further simply it is a sealed unit (36 GE Profile Gas). I had to prove to technicians that main burners take longer to cook anything against the smaller burner. Technicians called into National Home Protection and talked with them. The bottom line I had a call from NY told me that they will not pursue any further with this problem. He asked me Is the burner working when you turn on. Of course yes, but it is not working correctly. It is not cook as fast as it should be. His point of view is if the burner is on then it doesn't matter small or big flame or low or high heat. I gave up on the situation. They would not listened to my reasonable and kept saying the same thing.
I am not renewing my home warranty with this company and I want somehow the public to know this if they have warranty with this company. I ended up ordered a cooktop and will install it myself to save money.
Sanjay of Princeton NJ (06/15/07)
We signed up Annual Maintenance Agreement with the agency. At the time of signup, the sales rep told me that
(a)we have to pay $ 45 as Co-pay for every appliance repair in addition to one time annual payment of $ 351.91.
(b) The contract is for 1 year but it can be cancelled anytime and there will be prorated usage will be deducted and remaining amount will be refunded by just making a phone call.
When I ask for contract papers, I was told that it will be shared only after paying thru Credit Card. No way we can look papers in advance. Also if you are not satisfied, you can cancel any time.
Last week, I requested my first service for my microwave which was not heating up. A technician was assigned and all details about microwave were provided. When technician come, he said please pay $ 45 for the visit and he will order the bad part and once part comes, he will install it and we need to pay $ 45 again. That was not the contract. We should be paying for every repair and not for every visit (even to identify issue).
When we objected, they say that they are suspending our account and we can not cancel our contact and news about getting refund by prorating the usage is wrong.
I would like these culprits and help society by exposing them and saving others to go thru the same issues.
Robert of Clayton NC (05/23/07)
My wife and I purchased a home warranty from National Home Protection during the closing of our home 7 months ago. We met all the requirements the agent asked of us, we had a home inspection and our A/C system was checked and worked great. On 5/1/2007 we noticed that our central A/C was not working correctly and we called NHP to schedule a service call on our behalf. It took 16 days for us to get a legitimate appointment and for the tech to tell us that the AC needed to be replaced. NHP said they needed proof the AC was working before the warranty was purchased. We submitted proof to them in the form of a certified home inspection, the same inspection they agreed was suffice when we purchased the policy. Now, NHP is stating that the I am not covered for anything based on the home inspection and the this was a pre existing issue. We purchased the home inspection and the warranty all during closing, I really dont understand and no one would explain to us what was going on. We have never been treated so badly by anyone over the phone. All my family wants is what they paid for. This company is a fraud and now we are out $500.00 for the warranty and $4500.00 for an new A/C system. I spoke with other people who have warranties like American Home Shield and they have their complaints, but at least the company offered to pay something. NHP are liars and cheats!!!!
My wife and I are now liable to pay for a new central air conditioning system. This is a lot of money and we do not have it. I wish we went with a more reputable company.
Farris of Atlanta GA (02/01/07)
I was selling a condo, and as part of the sales agreement I had to provide home warranty for 1 year. I contacted Nation Home Protection. They told me the warranty would begin 30 days after the purchase date. I asked if it was transferable they told me it was. I bought the warranty for $168 on Jan 18th 2007.
At Closing on 1/31/2007 the buyer took objection to the fact that the warranty would not begin immediately. I called Nation Home protection and asked if they could start the policy earlier I would be happy to pay a fee. They said they could not, so I asked if I could cancel the policy they told me Yes. I then shopped around for another policy from a different company that would begin immediately I found one and paid for it.
I then called Nation Home Protection to cancel and they told me it would cost $220 to cancel. Which is more than the actual policy. The policy has not even begun. They where exceptionally rude to me. They also refused to allow me to transfer the warranty to a different address. Which they had previously told me they would in an email.
I would like a full refund of $168.
Malcolm of Columbia SC (06/12/06)
April 28th 2006,I sign up for a home protection Warranty program with this Commpany. I payed my sign up fee of $39.99. I decided to pick there top plan which covered all major system. The Contract that was given to me stated that no home inspection was required, for enrollment. The air conditional Unit in my house started blowing warm air on 4 June 2006, I contacted the above mention company to set up a contractor IAW with there contract to come out to repair the unit. The above mention Company got back with me june 8 2006. I stated that your contract stted that you would contact and set up an appointment with in 48 hours. they stated that they where sorry and that they would have a repairemen out to my resident that following day. The repairement arrived that same name and checked out my system he stated that my system compreesor was bad and that had to contacted my warranty company National Home Protection.I called National Home Protection June 9 2006. They stated that they needed to have my maintenance records on my system. I stated that your Contract doesn't stated any thing about maintaining maintentance records ang presenting them whenever you file a claim.They stated that you must maintain your equipment, I stated that I change and check my filters often and that I maintain the system to the best of my ability. I stated that I would try to find any maintenance records that where pretaining to my air conditional but I reinterated that there contract didnot state that i had to maintain or present maintenance record to sign up for their program nor to request service. I contacted Mike 12 June 2006 and told him that I could not find any maintenance records and he told me that my claim for completely repairing my system was denied because I didnot have any maintenance records. I paied the Contractor that was sent to my home $60.00 for their visit which was to repair my system IAW the Contract that was given to me my National Home Protection, when they notified National Home protection that they would have to repair my Compressor that is when in my openion National Home Protection did not live up to there contract, They accepted my Money but They are not providing the Contractual Service.
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