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Nationwide Home Warranty

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Mary of Las Vegas, NV November 5, 2009

I purchase a home warranty every year for my high-end rental property. Nationwide has declined all repairs requests submitted and want service records for items that don't need servicing. They have no intention of ever paying for anything, in fact, look for every reason not to pay.

ANGELA of GASTON, SC October 20, 2009

Bought warranty to cover many appliances and my well on 6-25-09. called in because fefrigerator went out repairs added up to 319.00. The repairman called it in to nation wide home warranty and they told him not to repair it yet because they would have to have it approved, so he hung up with them. I called back and ask what there was to approve, It's not working and they've told you what the parts prices and their labor would cost. Still insisted that i would have to wait. (Thank god I have an outside refrigerator under the garage) then proceeded to ask me if the coils were ever serviced and kept clean, I explained to them that i pull my refrigerator out every (6) months and clean all the coils and clean the floor from dust and debris that get's trapped under there.

I ask the service repair guy if he would check the coils and let them know how he felt about them. He did and said they were in great shape and that actually he had not ever seen any coils that clean for a 9yr refrigerator. When i told them (nationwide home warranty) what he said, they refused to hear him tell them over the phone and said tell him to leave now! I told them that he was getting his tools and things together and would leave when i got off the phone with them. The repair guy stated that he would write it up stating the coils were very clean, and that it needed a heater and that the fifty dollars I paid him as a deductible would go towards the repair if he got the job.

Then they tell me well, you'll have to show us proof that you've had it serviced by a tech, not a do it yourselfer to keep the coils clean. It just kept going and going and they kept making up stuff as we talked. So i am with out the refrigerator in my home, but i have been making payments on this warranty and have given them 131.64 thus far.. Please everyone, Don't take chances with this company. they are a RIPOFF!!!. I'm just thankful something happen to my refrigerator in the early part of my contract and that i made monthly payments and did'nt lose all my money. I stopped payments from being drafted from my acct. as soon as i could. If there's an attorney reading these complaints, please help us. There are alot of people getting taken advantage of here. We seriously need to take a class action lawsuit against them instead of waiting till more and more people lose their money when our economy is hard enough to live in as it is.

MANOJ of Bear, DE October 1, 2009

I purchased home warranty from Nationwide Home Warranty for one year beginning July 26'2009. On 19th August 2009, I saw a leak in my air conditioning unit so I made a complaint about it. They forwarded my complaint to a local vendor Airflow Inc. The technician came to my house & found out the problem & he estimated this repair for 1630. When technician spoke to Nationwide's representative over the phone, she told him not to do any repair & advised him to leave. Without talking to me or telling me anything she hung up the phone. I did not let the technician go & called up nationwide again. Then their manager told me since water leaked from A/c unit & that water caused rust & they won't repair it. Then I said but air is leaking from the pipe also what about that, for that she replied that this unit is still under manufacturer warranty so they won't repair it. Whereas the truth is this unit is 12 years old & it's not under any manufacturer warranty. In front of me technician clearly told them that this unit is out of manufacturer warranty. They are just making excuses not to repair it. Since it was really hot here during peak summer & my kids were off from school, I had no choice but to pay for this repair out of my pocket. Then I called up this company & told them Your company is not at all good for providing such services & I want to cancel my contract & refund my money. They denied for that too These company people are lying for everything & they don't help at all. They are highly unprofessional & unreliable. I want my total money (359.99) refunded to me from this company .

Krista of Edmond, OK September 24, 2009

On September 15th, the pool sweep stopped working. I called in the claim to Nationwide and the service technician was called out to check on it. He sent the information to Nationwide that the BOOSTER PUMP THAT CONTROLS THE POOL SWEEP needed to be replaced. He also gave me the same information. I was told the next day that YOUR company instructed him not to fix it. October 17th. Received a call from SOS pools that stated that the warranty company had asked them not to fix the pool and the claim was being denied. They stated they would not tell them why and that someone from Nationwide would be contacting me. NHWW never contacted me.

October 18th Friday - Called Nationwide as to the status of the claim and they told me that I needed to send additional documentation showing the pump was functioning properly up until the claim date. I sent in records on Monday September 21st, 09 showing weekly maintenance to the pool that I pay out of pocket. I also called on Monday and was told someone would review them on Monday and contact me. No one contacted me. There has been one previous claim on the pool (May 09) that was fixed by SOS pools where there was a air leak in one of the lines to the main pump where Nationwide had to pay out approx 35 dollars. The air leak caused the pressure to fluctuate and once fixed and tested by SOS pools, everything worked satisfactorily. On Tuesday Sept 22, 09 - Again I contacted Nationwide and was told that I needed to send Maintenance records in and I informed them that I had done so and I was told someone would contact me by the end of the day. No phone call was made to me.

On Wednesday Sept 23rd, I again contacted Nationwide and talked to a Head Claims Supervisor named Sasha and she informed me that the claim was denied because the problem with the pump was preexisting. I asked why it was preexisting and she stated the claim filed in May shows problems with the pump. I informed her that we were talking about two different pumps. The pool pump is woking without any problems. The current claim is to the booster pump for the sweep that is not working. Also I asked for the determination in writing as to why it was not covered and she stated that I had to ask in writing for them to send that. I asked to speak with her supervisor and she stated she was not there. I asked for her voicemail and she would not give it to me and stated she could have her call me back. I asked the supervisor name and she stated Beverly. I informed her that I wanted her to call me back as soon as possible. She stated she should be back in a couple of hours. I did not receive a call back from anybody.

Called in Again on Thursday (today) and spoke with a girl named Nicole. Explained to her that I was told on two different occasions that the claim was denied because there was a preexisting problem with the pump. I explained to her that the pool pump is functioning fine and the problem is with the pump to the pool sweep!! There has not been any claims or problems with the pool sweep pump. I was put on hold while she said she would go and "ask" and no one came back on the line for 45 minutes!! I finally hung up. Again, this claim currently in not even on the main pump to the pool it is on the booster pump! There has not been a previous claim on that structure so there is no evidence of anything that is preexisting and all my maintenance records show is that the pool was functioning well up until the claim was called in last week. I have re read the coverage materials that this structure is a covered service item and there is no reason to deny this claim.

They look for reasons to deny claims and lie to you on the phone. When I did provide the maintenance records, they still say the claim is denied. PLEASE REPORT THIS TO THE NEW YORK ATTORNEY GENERAL OFFICE!! If enough people stand up to them then maybe something will get done. Oh and I tried to cancel service and of course, they don't give you your money back!!

Prakash of matthews, NC September 24, 2009

I have never ever seen such a scam in my life in America. Nationwide HOme Warranty is a company that is preying on public's hard earned money by luring numerous Americans (including me)for an attractive contract in many cases multi years for a large amount and DO NOT PROVIDE ANY SERVICE AT ALL. I am truly amazed how such a company still exists in America. I have had unplesant experience thrice thus far since I purchased my contract a year ago. Absoultely a CHEAT and the firm has no intentions/interest of even providing the service that they agreed to in the contract. A Total CHEAT and A WORST SCAM IN AMERICA when it comes to COnsumer affiars!! I really urge some Government/Legal authority to take stern action on this firm. I am truly afraid as to how many more Americans are falling in this SCAM if they are not internet or computer savvy. Truly it has been a nightmare with this company and I am sincerely hoping that the day would come for some authority to take firm action against this firm.

Ralph of Wayne, NJ September 22, 2009

A home warranty contract was purchased from Nationwide Home Warranty on 1/14/09. On 8/26/09, a claim was filed regarding my Central AC. It took a while for Nationwide to contact me back and when a contractor was finally sent to my home to inspect the unit and it was determined what the possible problem could be, Nationwide would not cover the costs to conduct further tests. I understand that because it was explained that in the contract but when I was inquiring about what other resolution I had, the customer service representative was very rude to me and did not want to help me, just repeating that Nationwide would not cover any costs to inspect for damage.

I was told then that if I paid for the tests and damage was found, that they would cover the repair but since I could not find that in writing on the contract, I asked for written confirmation. I was told that I would receive an email but I waited for a long time and did not receive one. When I tried to contact Nationwide, I was placed on hold many times, sometimes longer than 20 minutes, and even hung up on. I wanted to cancel my contract and receive a refund for the remaining months that were left on my contract and I was told that the corporate office would make that final decision in three business days and I would receive an answer by then.

I did not receive a call back after three business days and I had to make the call to them just to hear them tell me that my request was denied. My complaint is simple: Nationwide has disrespectable employees with no concern for customers' needs and worries. I looked online and saw many other complaints against them and I wish I had read that before paying them for a contract that was a waste. All they do is take the money and not follow up on any claims which leaves me with a false sense of security.

Jack of Mesquite, TX September 21, 2009

My light switchs and outlets in the front of my house quit working. Repairman could not fix it from the switch plate. Looked puzzled the whole time he was there. He said someone would call me and left. Two weks later I finally talked to someone after numeruos times on hold.They told me it should have been fixed before the warranty began called it pre-existing. How could I have had it fixed when it was still working. The same week my gargae door began slipping. The repairman came cout and I showed him what was wrong. He said he would call them and come back tomorrow with the part. 1 week later I called him back and he said he was tired of waiting on the phone with them

Shekeb of Fishers, IN September 18, 2009

Placed a claim on Nationwidehomewarranty.com to have water softener repaired on 9/4 with no response from the company. Finally, talked to customer service agent where I explained the problem and she asked me to contact the recommended plumbing services. The technician came to my house and after calling Nationwide, they denied the claim in which he wanted to take my 60 check. No resolution to this problem. This type of lack of service happened many times before. I'm officially filing a complaint with the attorney general.

DORETTE of TORRANCE, CA September 10, 2009

i oredered services for my washer, diswasher and roof. i paid 120.00 and my washer and dishwasher is still not working. roof services was never approved. while the techician was here to provide serice to the dishwasher, he found that i needed electrical repairs first. no service yet and i'm out of 120.00

Rajagopal of Fremont, CA September 3, 2009

I have taken home warranty on two of my rental property. They are not reachable for my claim. They say that once the contract is signed and after 3 days, it is not cancellable. I had to replace the refrigerator since no one came to the premises to repair the refrigerator and I had to replace it at my cost.

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