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Nationwide Home Warranty

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Hamdy of Moganville NJ (07/02/08)
I contracted with Nationwide Home Warranty the above mentioned company for services to be preformed when needed for my home. I contracted with the said company via the internet on 03/07/2008 for 399.99 charging my Chase Master Credit Card for coverage of one year.

On same day 03/07/2008 someone from said company called me & asked me if I would like to add two more years on my contract for discount & that would be 359.99 for each additional years & that can be automatic deducted from same my Chase Master Card & that will be two months between each payment & I Agreed.

On 05/07/2008 the said company deducted 359.99 as the second payment from my Chase credit Master card. Also I was told I will receive my contract via mail within next couple of weeks. Until today I never received any contract or any mail from the said company. The only email that I received from them a confirmation that the said company received my 1sr payment of 399.99 on 03/07/08.

As I mentioned the said company is for home services, one of those services was that the said company had to fix my central air conditioning. I contacted the said company over the phone on Sunday 06/01/08 & they said that they would honor my request within 24 to 48 hours; however no one showed up nor called me from or by the said company. Again I called the said company 2nd time on Tuesday 06/03/08, I was told someone will get back to me, however no one got back to me by showing or by calling me.

I again kept calling the said company on 06/04/08, 06/05/08, 06/06/08, 06/07/08, 06/08/08, 06/09/08, & 06/10/08. On 06/10/08 I spoke to someone else (a third person) & he represented himself to me as the manager & his name was John & I told him that I want to cancel my contract with them. The person refused my request & told me that there is period of 30 days passed after the contract date & I could not cancel the contract. Please let me know if further information or document is needed.Thank you.

the cost of the membership

Meschelle of Bartlett, TN June 12, 2008

Meschelle of Bartlett TN (06/12/08)
I paid for a home warrnaty contract with Nationwide.They are not repair my AC after it have been broken for a month now. I been having problems with this comapny since I sign up with them. I have paid service fees and the contact in full. They are now asking for maintance forms on when I had the ac service. It is the fan motor blower that is out. I have clean filters and clean out unit since I brought my home. They want me to pay first and then give me my money back. That was not in the contract. Ihave had people top hang up in my face and they are not trying to fix the problem.

I have heart conditions an not having my ac is causing me health problems. I had to tay at relatives home and hotel fees.

Kathy of Melissa, TX May 23, 2008

Kathy of Melissa TX (05/23/08)
I signed up for a Home Warranty with Nationwide in March of this year. This past week, my A/C stopped working so I called Nationwide to arrange for service. The contractor came out and determined the problem, however when he called Nationwide for approval, they turned him down and stated they needed to talk to the customer. He seemed very surprised.

I called Nationwide back and was surprised to learn that I was required to send in Maintenance records for my A/C. Our house is only 7 years old and while we have replaced filters etc.. we have not needed any type of ongoing maintenance. That being said, Nationwide denied the claim. My only recourse is now to pay out of pocket and file an appeal. When I questioned Nationwide as to why this wasn't disclosed they advised that I should have asked those types of questions when I purchased the warranty. Since then I've called multiple times inquiring about an address of where to send correspondence and have been hung up on 3x. I am very appalled at their level of service.

Out of pocket expenses on an air condition repair. The service man even advised that if I had regular maintenance done, it would not have prevented this repair.

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