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Old Republic Home Warranty - Microwave

Old Republic Home Warranty • Air conditioning • Heating • Water heater • Electrical • Plumbing • Refrigerator • Microwave

Rosalina of Goodyear AZ (8/2/03):
On July 2, 2003 I called Old Republic because my microwave didn't heat up. The person I spoke to told me someone would call in 24 hours to set up repair. My first call was at 5:30 PM at about 6:00 PM the same night. Old republic called to give me a name of service company Old Republic, said they will call in 24 hours. I call -- no answer, no machine, also not listed in yellow pages. I called back Old Republic and told them I got no answer from this company. Old Republic told me it would take another 24 hours to get another company to call me to set up service call.

July 10, 2003 Maytag Service Store comes to my home. Service man tells my husband he needs to order a part (transformer), it will take 3 to 7 days. I waited for a call. When I called Maytag service store they said Old Republic did not give them the okay to order part. I called Old Republic and asked them why? they said no one called them. I don't know why they wanted to send another company out. I requested Sears. I had already paid $40.00 for the first service call, now I was at their mercy.

Old Republic had to call Sears to get an appointment set up. Sears came out on July 23, 2003. My husband took off work to be at home between 1-5PM. Sears changed a wire and my micorwave worked for one week. I used it to pop corn and on July 30, 2003 I was melting butter and it died again. My butter didn't melt.

So here I go again -- I called Old Republic, they said I wasn't going to have to pay for the service because it's been less than 30 days. On July 31, 2003 O.R. called to tell me Sears will call me to set appointment. They are going to come out on August 9, 2003.

This was my first time buying a home protection plan I will never do it again. My appliance from my old home all have coverage from Sears. The only thing is when I moved from my old home to this new one I had to leave my dishwasher and range, also my microwave.

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