Old Republic Home Protection Reviews

My sib was kind of handy with stuff, but he's not an air condition man. But he told me he could hear the fan was making a funny noise. He said it sounded like a bird was caught up in there. We assumed it was the fan. So, I called Old Republic. I was disappointed to know that when I called them at Friday afternoon, they didn't have contractors come out on the weekends anymore. He said that was because they don't want to pay the overtime. I've got a heart condition, they said, “If it isn't an emergency or something, you can call another contractor, and we'll reimburse you.” But I'm glad I didn't go all the way because I didn't find out that.

Long story short, I called another contractor, One Day and Night, and they came out. They did tell me the issue was the fan. But now, they give me the big song and dance. They're telling me that because the unit was 23 years old, they don't make this fan anymore, so they can't replace the fan, and I need a whole new air conditioning unit. I told them that I needed to think about it first.

When I called Friday, Old Republic gave me the name of two companies. I called them both, and neither one of them responded to me on either Friday night or Saturday. Then on Sunday, one responded back to me. They did end up coming out on Monday afternoon, and they told me that they could replace the fan, but that I needed a new air conditioning unit, too. I told the tech, “Well, look, that's up to Old Republic.” I'm not going to pay for a new air conditioning unit. They scheduled two days later, and the guy came out, and he put a fan in. He told me that it's an older unit and there's no guarantee how long it's going to work.

I pay Old Republic 80 dollars a month, and I went three years without a service call. The last time I've called, the service call was $85. Now, it's 115. But it is what it is. I had one other experience five years ago that I called Old Republic because the bathtub was not draining properly. So, they sent somebody out, and this guy told me that they were going to have to tear the wall out, and then it wasn't going to be covered by the warranty. It could cost me $15,000. So I told him I would have to think about it. I finally got ahold of a guy that used to come out and snake my sewer lines and he came out and ran a snake for about 20 minutes, and solved the problem. So, I called the company back and said, “That's bullshit. You guys scare me. I'm Social Security, retired. You tell me I get stuck.”

Old Republic can't be responsible for every contractor. All in all, they're good. The compressors got to be 2,000 and they have replaced two compressors in the last five years. So, it's almost worth what I paid. But they don't hire over the weekend and that's inconvenient for me. When it gets to be 115 in the summertime, they should be able to get someone out seven days a week, 24 hours a day, or at least 12 hours a day, seven days a week. What if this air conditioning issue happened in the first week in July, and I would have to sit there from Friday to Monday night without air conditioning because they don't want to pay overtime.

In the meantime, Old Republic was supposed to reimburse me partially for what I had to pay the other plumbing company. So, when I'm waiting to hear on that. But everything else was fine. They do a great job of getting everything else done for me. If the techs come out for the refrigerator or the microwave, it’s not a problem. It's the plumbing company they sent me. It's terrible. They should get rid of them and get somebody else. When you gotta send out five guys and you don’t get it fixed till the fifth guy, it’s crazy. If Old Republic is getting complaints for a company, you would figure they wouldn't use that company anymore.

The issue turned out to be a bigger thing. They fixed the pipe inside the home, but not the one leading out of the home to the ground. I wish they would have covered more, but they covered 2,000 compared to the 20,000 I covered. Other than that, I like that Old Republic responds quickly to my work orders, especially when I've had my AC issues. I live in Arizona, and it was down in July when we were 115+. The gentleman got someone to come down that afternoon before 5:00 PM. That was very helpful. At the time, my brother was still alive, and he was very sick. It was dangerous to not have air. Also, my mom is a senior citizen. Old Republic was very serviceable to contact that contracting company to come in right away.

I've had people in the past ask me, especially my best friend's dad, and I told them that I had Old Republic. He changed over. His daughter asked me who I had too, but she has American Home Shield, and I know she always talks good about them, but I'm very loyal. If I get good service from them and they treat me well, I will stay. It doesn't matter if I'm paying a higher price compared to someone else.

Customer service is beyond expectation! They answer their phone, they return calls, they follow up with me EVERY SINGLE TIME! I keep waiting to be disappointed as I have been so many times in the past with other warranty companies (Choice, American Home Shield, American Home Protection), but I have yet to experience anything negative with ORHP. (If you’re real curious, go to my review on Choice and read what I says… It explains my frustration with them!)

I really feel like most Warranty companies try harder to get out of a claim than they do just to fulfill their obligation, but ORHP does the exact opposite and goes above and beyond in my opinion. I’ve waited to write a review because one good experience doesn’t necessarily tell the whole story, but time after time Old Republic has proven themselves to me! I am a BIG fan and I’m telling everyone I can! This Warranty company is well worth your money!!! You won’t be disappointed!

Tami **, Realtor, Homeowner, Real Estate Investor

We've submitted claims both online and over the phone, but primarily, my husband calls and sets up the appointment verbally. The customer service has been very good, and even when we've missed communications, or they didn't communicate when my husband followed back up, the representative said, “Oh, I'll get on it.” So, things were taken care of and the service people (including the gentleman we had come out today for a refrigerator call) they recommended and sent our needs to, and then followed up with us have been professional and done a great job. I'd recommend Old Republic to a friend.