Complain about a product or service

Orkin Pest Control

Londa of Stockbridge, GA October 27, 2009

I contacted Orkin about coming to my home to spray for an infestation of roaches, the first treatment was so stong that it made me ill (which by the way I did not see not one dead bug). The second visit which was two weeks later still did not do much better. Finally after a year of spraying I have more roaches than I started off with.

This company is a rip off. One of the techs even told me that he himself would not use Orkin bug spray to spray his home and that's when I said enough is enough. I made several complaints to the company they sent person afte person out to respray and still i have roaches.

This is ridiculious. When [their] own employees do not stand behind [their] product and advice customers to go else where than it's time to close business. Oh< I almost forgot the good part after i canceled they continued to bill me for services that they had not performed.

Robert of Oak Ridge, TN October 26, 2009

Called Orkin because of Cock Roaches. They sent a man out and said they could get rid, of thjem. Signed contract for 70.00 a month. THe came and srayed Vack in 2 weeks Spraywed agaid, this went on for a year. Also a man cam out and inspected and sais we need a pad under the house to control pestsd. I sighjed he folled the paper and handed it to. I didn't read it I thought it was what he said. Turned out it was for a bunch of money.

After a year of once a month spraying for roaches and still had the. I fired them and Called Cooks. Sent a man out, sifgned his conract for less that half of what Orkin charged and witin a week Hardly see any roaches. I think Orkin is not the one to call for anything they advertize. Rollins ghas the contract for the "pads" I made 2 payments and this 83 yrar old guy said I've been screwed and I ain't goiong to pay this.

Now they are threatning me, going to sue, put a thing on my credit report etc. I said I'm reporting to Senior reports and get on line with my complaint. I hope this makes people think twice about calling Orkin

Donna of Lewis Center, OH October 24, 2009

Customer Service at Orkin is horrible. My first scheduled appointment was from 1-5. Around 2:30 they called me saying it was too windy out to do the service. Wouldn't they have known that earlier in the day? They did come the next day as scheduled. I saw bugs again within the 30 day window and scheduled another appointment (free). Due to work conflicts I had to reschedule the day and time. The day of the reschedule, they never showed. They changed the day but not the time. So, another reschedule.

On that day, they didn't show up. I called and they said the tech was about 5 minutes from my house. I couldn't stay home any longer, I needed to leave. And why didn't I get a call saying they were running late? I called my local office to get some of my money back. The manager asked me what was happening and she interrupted me to basically tell me this was all my fault because I had rescheduled. She made all sorts of excuses.

I'm not of the mindset that the customer is always right but I do believe in not being interrupted when I was answering a question she asked me. Horrible. Don't use them. I have no idea if their product actually works but the customer service is so awful that I will NEVER use them again or recommend them. I lost out on 200 for awful service.

Angela of Greenville, TX October 20, 2009

My complaint is that I filled out an estimate form online for Orkin pest control, When i received a call back, the guy acted like a car salesman and was almost like a bully trying to get me on a 12 month contract. I told him It was to expensive and if I changed my mind I would call them back.

The next day Orkin people called me 8 times, even after I told them no, they kept calling. I will never use Orkin after that and the reviews Ive read about their crooked ways. Thank God for reviews!

Stephen of Milpitas, CA September 30, 2009

After our third price increase we decided we could not afford the service anymore. I called in July to cancel the service a week before the next treatment was scheduled. They came anyway. We paid assuming a lead time issue. September 1st we called and spoke to Theadora Meeks and very nicely said all was canceled. We got a call two weeks later notifying us of an upcoming service.

We called back and spoke to Lydia, very sorry all is canceled. Six hours later my wife called back and they verified that all was canceled. On 9-17 they came to do the service. Half way through my wife stopped the technician and said we had canceled. He stopped and left. Now 9-29 we got another bill. This is a very dishonest unethical company. Do not give them your hard earned money! Six phone calls in total, two bills for 83.25 and I'm pretty sure our dis-service is not canceled.

Gifford of Brooklyn, NY September 29, 2009

Orkin is terrible! I scheduled one appointment to get an estimate about a mouse problem and the tech they sent out put out a couple of snap traps and charged me over 200.00! Then it turned out I had, unbeknownst to me, been enrolled in some type of monthly service. They came out to my apartment without notifying me in any way of their intentions, or of the fact that I was enrolled in a "service". They left no indication that they had been there (no door tag, etc.) and started sending me bills. When I called to complain and address the situation to find out what was going on, they never returned any of my phone calls. I finally got someone on the phone, who listened as I angrily explained the whole situation to her, apologized, and said that she was closing my "account" and adjusting the bill to read 0.00. Two weeks later, I got a new bill. Argh. It never ends. Save yourself the misery of dealing with such a shady company.

Brian of Whitehouse Station, NJ September 6, 2009

A service rep was to come to the house on 8-7-09 and spray for ants in my kitchen. Nobody ever showed up to my residence and a week later I had a charge on my credit card for 105 for services that were never performed. They are ripping customers off.

Gloria of holt, FL September 1, 2009

I called Orkin because of a small animal ( Iam sure it was a flying squirrel )got into the motor area of my SUV and tore the wires up, so they charged me 270.00 to catch this small animal , all they got was a small kitten that I know was not causing this problem , on top of the 270.00 charge I was told I had to sign a pest contract , but I could cancel it in 3 days ( which I did ) so I paid the 99.00 start up fee plus 70.00 for the pest service , and when it came time to pay the 270.00 they had turned it over to the collection department , I have phone calls every day and when I answered the call no one would say anything , so I would call them just to be put on hold for over 20 minutes then they hung up.

I call they Orkin head office in Georgia and told of my problem with the Fort Walton office and they seem as confussed as I of why it was turned into the collection office. I sent the payment in and I still get the calls , and the pest tech called because he was unware of my cancelation , seem that the branch office in Fort Walton did not tell him. This has been a headache from day one , so I would never tell any one to use Orkin or atleast not the Fort Walton Branch

Jody of Baltimore, MD August 24, 2009

I have been a customer of Orkin for over 5 years now. For the last year every time it came time to schedule an appointment there would be problems. We would call and ask for the service person to please call us to reschedule and never receive a phone call. But he would sure show up on the original scheduled day and spray on the outside and leave a note for indoor service. Well in our instance that indoor service is much more needed since we live in a row home.

With the outdoor service we are basically only getting the front and the back sprayed. But then we would have to make another phone call (since our first call was never returned)to get them to come out again. Yes, this is the service that they provide if needed but, that seems excessive. And, as a customer frustrating not to receive any return phone calls.

This is not even where our problems start. We have had several instances where we have had flying ants and regular crawling ants. They were coming in at night and infesting the entire kitchen area along with some other areas of the house. I am talking hundreds of ants a time. We were told to spray Windex to slow them down. We did this and only cleaned them up for the day. Since it was so late in the evening we would be told that we would receive a phone call to schedule service. 3 or 4 days would go by and we would not hear anything. We would have to call again.

One of the service people came out and asked my husband where they were coming in at. They were told they were coming in the left side of the backdoor. He sprayed exactly where he was told. A few nights later they were back and they were coming in the right side of the door. (Why wasn't the whole area aprayed the first time) We understand that things are not always going to work 100%. But the amount of ants that came into the house was unacceptable. And, furthermore the flying ants were not dying. They were only active at night. We thought we had gone around and cleaned them all up. The next morning they had gathered under a light and it had appeared as if they were dead.

Because of work and rushing to get out of the house they were not cleaned up. But, sure enough night time came around and they were crawling and flying again. Any other insects that we saw in the house would be found dead or close to dying but, not the ants. In dealing with this situation once again we did not receive return phone calls and had very poor service. Here we go again making phone calls.

In being a customer for so long I had a credit card on file at one point and would be charged every 3 months. When it expired I gave them another one to put on file. It worked for the first 2 services I believe and after that I was sending a check in every month. They told me they never got a new card # well I was not going to give my number out again.

Well in being very unhappy with Orkin I did not pay the bill in hopes to get someone's attention. All we wanted was our issues solved and to receive a phone call (with a message). But in not paying I would receive any where from 3 to 7 phone calls in 1 day according to our caller ID and of course no messages.

I wrote a letter stating all of this and that I wanted TO MAKE my payment. I wanted someone to call my cell phone. Instead of being called, the phone calls stopped and in about 1 week I received a letter that I was sent to collections. I then also called the regional office late in the evening the day I received the letter. I explained everything to the person that answered the phone. All I wanted at this point was for someone from the regional office to give me a call. I never received that call.

I have made my payment. Technically, I did owe the money even though it was for poor service. The ants are gone for now. (Until next spring that is) But, I will be sure to find a different company to deal with.

R. of Clarkesville, GA August 11, 2009

This is the second appointment missed. I called to ask why Frank wasn't here for the inspection appointment. Frank got on the line and immediately began lying about the the time of the appt. We ended the exchange with him promising that he would be here in 40-minutes.

An hour and 10 minutes later I locked up and was about to leave for a meeting I was now late for when he finally showed up. I told him to look at the storeroom first. Ha said he didn't think that was included. I told him it is part of the structure and to look anyway. He spent mabe 10-15 seconds shining his flashlight about. Next I had him come in and do the interior inspection next so I could lockup and leave. That took all of 3-4 minutes. I left and parked on a side street to see how long he'd be inspecting the outside area. Sure enough less than 10-minutes later his Orkin truck whizzed by.

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