Complain about a product or service

Orkin Pest Control

R. of Clarkesville, GA August 11, 2009

This is the second appointment missed. I called to ask why Frank wasn't here for the inspection appointment. Frank got on the line and immediately began lying about the the time of the appt. We ended the exchange with him promising that he would be here in 40-minutes.

An hour and 10 minutes later I locked up and was about to leave for a meeting I was now late for when he finally showed up. I told him to look at the storeroom first. Ha said he didn't think that was included. I told him it is part of the structure and to look anyway. He spent mabe 10-15 seconds shining his flashlight about. Next I had him come in and do the interior inspection next so I could lockup and leave. That took all of 3-4 minutes. I left and parked on a side street to see how long he'd be inspecting the outside area. Sure enough less than 10-minutes later his Orkin truck whizzed by.

Dennis of Tulsa, OK August 11, 2009

Original scope of service: Initial termite inspection and treatment 09/2004; renewable for up to five (5) years. Years 2 through 6 to consist of quarterly visits to monitor/service termite bait traps @ 396/yr. I renewed the monitoring service for four (4) years.

On June 12th of this year, I received a certified letter from Orkin, claiming to have been on-site to perform their quarterly service on 06/08. I am retired and was home that day and no visit was made. They simply mailed it in.

This was an insult. I checked my records, and over the last 4 years, Orkin has missed 4 of the 16 quarterly inspections. That is a failure rate of 25%, equivalent to one year of service. I have repeatedly tried to get Orkin to acknowledge their 'failure to perform' and in short, I am getting the run-around. Promises to call back that are not fulfilled and endless excuses are the norm. Closer examination reveals inferior service in addition to the failure to keep their service commitments. Orkin management seems to think that if they stall long enough, I'll get tired of the process and let it go.

Orkin erroneously claims to have serviced my residence on 06/08 and is unable or unwilling to prove otherwise; Orkin has missed 3 similar service intervals; Orkin has been avoiding any reasonable attempt to rectify this situation as I am now entering month three (3) with this problem. I'm convinced Orkin is in material breach of contract for failure to perform.

Cynthia of Roselle, IL July 28, 2009

I just wanted to say that Orkin was reccommended to me by my brother in law. He had Orkin come out to his home right after he purchased his house 2 years ago. I just recently purchased a foreclosed home, and since I had no insect inspection he said i should have Orkin come out. I did, and was/am very satisfied. He was very detailed in checking out problem areas and making sure our home is protected. I also called the Customer Service Line and every operator has been really nice and helpful. Just because 1 person has a bad experience, or just wants to complain...don't think that's the way it always is. If I stopped eating at all the restaurants people complained about, I'd never be able to go out to eat. Orkin was great, that's the bottom line.

ronnie of el paso , TX July 1, 2009

what orkin does is they say you can have 100 percent satisfaction guarrenteed. they will use as little material, and spend as little time at your residence as possible. lets say you are on a every other month CONTRACT. we are alotted 25 minutes thats it, at your home. if you are a monthly then u will see an orkin guy for 15 minutes. they practice techniques and little what to says if you bug problem still continues. orkin raissed prices, well with what we were trained to say and to do. its not worth your money.

lets say you decside to skip a service or cancle. an orkin tech will have a percentaged number of cancles he is alotted. if it goes over 2 percent then orkin views it as the tech is not selling the need for orkin and is fired. thats why there are many phone calls orkin hires to fire people, orkin has a very high turn over rate. just look at how many techs have serviced your home. also we are trained to eggagerate a potential problem. like you might have condusive conditions for termites, orkin will make you believe your house will fall down in a year. i could go on.

James of Wichita, KS June 10, 2009

Where should I start? Orkin SUCKS! We have an ant, spider, silverfish, mice & occasional cocroach. We emailed them a yr ago to the free inspection quote. The representative I spoke with gave detailed info on what the inspection would consist of...didn't happen. She said they would inspect inside & out (they did), go under house & inspect(they didn't). The first visit they were all nice & agreeable.

They sprayed & I paid, they left. After that initial visit I was always sent the invoice bill first & then the tech would call the next day to schedule the next service. There was one time when I wasn't able to be there for the service so the tech said he would come & spray the outside & suggested we do the "give your home key to tech" service. I don't think so! Who would do something that dumb! Besides, if I had done that he would have been met @ the front door my dog. I told him no to that idea. He sprayed outside & said he would be back in a couple days to do the inside, all along I asked & asked & asked that they call me before coming over so I could put my dog outside so he could spray, never did. I waited out on my porch for over an hour, no one showed.

I called the office & the tech said he came over & knocked & no one answered the door! WTF! They never totally got rid of any of my pests. The last visit we had the tech had me pay him after he was finished, why do they send me an invoice bill if I am going to pay the tech? What a waste of paper. Anyway, I noticed the bill was more than the contract stated it would be. I called the office & asked why my bill went up & the woman said that was the corporate office decision to raise price. I said fine but why didn't I get a notice? All she said was she didn't know why I didn't get a notice.

I asked when my year contract was up & she said it was up two months earlier on the prior visit. I was so mad, why didn't they send me a letter to let me know this? I know, they want to do crappy service & still make you pay for it. Never again Orkin...you suck!!!!!!!

Irene of Niceville, FL April 24, 2009

I have been an Orkin customer for almost 20 years. Tommy, our favorite tech for many years, ALWAYS did a thorough job controlling our roaches and fleas. Two years ago, Orkin sent us a new tech who would pretend to spray the exterior of the house, then come inside and spray. One month, he allegedly sprayed only the outside of the house, and said he would come back to spray inside the next month, after my grand-children had moved out. He did'nt come back, but we were still charged for full service. Now I received a bill for service on Feb. 18th 2009, when no one from Orkin has been here since December 2008!

Anna of West Milford, NJ April 23, 2009

A construction man suggested that we have - in our 25 year old home carpenter ants. I called Orkin and Ms K. came and spend 10 minutes inspecting the house and told me that we may have carpenter ants but I should buy termite protection from Orkin which is a 2000/year contract because she can see some signs of termites under the stairs. Other two companies I've called said we have a perfectly clean house (no ants or termites) and there is absolutely no need to poison the environment. I've called Orkin and they totally ignored me.

Khanh of Ann Arbor, MI April 15, 2009

Khanh of Ann Arbor MI (04/15/09)
Was a customer in good standing; did not want them to come unless I was present to discuss treatment location. They came anyway charged me for the visit. I refused to pay them and now they are sending this through to collections. They have a 100% customer satisfaction policy which did not honor.

William of Redlands, CA February 25, 2009

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