Complain about a product or service

Perfect Flame Gas Grills

Elisabeth of Hayward, CA October 4, 2009

We bought the grill last May 2008. Today the inside part of the grill caught fire, and the grill burned up. After we finally extinguished it I researched online and saw a recall for the same issue we had.

We did not receive any notice nor did I see any posted in Lowe's where the grill was purchased. We bought the grill on clearance for about 400.

Glynnis of Greenwood, SC September 23, 2009

Bought our Perfect Flame grill last summer. Used it continuously for several months when it caught fire the first time. Thought it was grease splattered on the lid that caught fire. Cut the gas and poured water on it. Next time I couldn't find a cause. As I was cleaning it for the next use, I found the burners falling apart. Lowe's won't do anything without a receipt and we can't find it. We can't even find replacement burners and now we've got a 200 piece of unusable trash! Both companies should be ashamed for promoting such a dangerous product.

Laurie of Aloha, OR September 14, 2009

My husband was grilling chicken on our propane barbecue grill. We were away from the grill making other preparations for dinner for around 5 minutes or so. My husband went out to the deck where the grill is located, of course, and found the grill in flames. He immediatly grabbed a fire extinguisher and it did help a bit, but even after a second (small sized) extinguisher, the fire was still burning out of control. Such that flaming pieces of the grill were flying onto the deck causing burn spots and the heat or an ember shattered our glass top deck tabletop. My husband nearly broke his toe trying to get this fire under control. Thank goodness the propane tank didn't explode! After some investigation, I found that other models of this grill have been recalled because of similar fire hazards. My husband said that the parts of the grill which started the fire are made of magnesium and that is why the extinguishers were not as effective as they would be otherwise. He ended up using the garden hose to douse the fire before it got worse. It was extremely terrifying and this grill obviously needs to be added to their recall list.

jamie of enville, TN September 8, 2009

i purchased a perfect flame grill model number slg2007b in 2008 and its only 2009 and the four burners are already burned out at one end causing to much flames. i'm a firemen and i think it's to dangerous to use. if something it's done someone will end up getting hurt or Killed!

Kirk of Killlen, TX September 2, 2009

My wife was cooking on the afternoon on August 28th when our Perfect Flame 3 flame burner grill caught on fire. The grill began to catch on fire flames were coming from underneath and the back. The grill was completely engulfed in flames. My wife had to use two fire extinguishers to put out the fire.

Ed of Idaho Falls , ID August 31, 2009

On Sunday Aug. 30 the metal on our BBQ grill started on fire, we could not extiquish the flames and had to call the fire department. The side of our house is now scorched and some of the moulding is melted as a direct result of it.

Cathy of Elgin, IL August 26, 2009

Purchased Lowe's Key Brand grill only 13 months ago. Kept it covered with moderate use. Buy this spring (April) the burners were rusting out. In preparing and cleaning the grill for a family reunion to be held at my home we found the burners completely crumbling apart. Went to 5 grill stores including Lowes. No one had parts so improvised but will not use ever again.

Lowe's should stand behind their choice to promote this dangerous product and recall ALL Perfect Flame grills by replacing or refunding all purchases! My brother is a fireman and he was the one who told me of the reported dangers of the grill from his own experiance. Can not use due to the lack of burners. With the danger of flash flames which happened on more than one occassion I will not use again.

Jennifer of Corning, NY August 26, 2009

I purchased my Perfect Flame SLG2008A from Lowe's fourteen months ago as Father's Day present for my husband. Today it decides the burn up for no reason at all. The grill gets stored in the winter in our basement, is under a roof when it's outside, and has a cover.

Paul of Flora, IN August 24, 2009

We purchased our Perfect Flame Gas Grill SLG2007A from Lowes, approximately two years ago. In the 1st year our burners began rusting no matter how well we maintained them. Now I go out to use the grill and flames are shooting out because our gas tubes are cracked and unsafe to use. I sure hope nobody gets hurt or killed. I will never by a Perfect Flame Grill ever. Lowes should pull them off their shelves!!!

kelly of wyoming, MI August 21, 2009

Log me down for JUNK burner tubes as well SLG2007A. I hear that all burners rust or crack in time no matter who makes them but these are only 15 months old, always covered, and only used 1 1/2 tanks of gas since new! JUNK!

Cust. service finally e-mailed me and said replecement parts are on the way at a shipping cost of 31.00 bucks I believe it was. Now I know it cant cost 31 bucks to ship these even if from China. And if made in China I know they are cheap to make. So, Im willing to bet the company that makes this makes that much more money by re-selling me/you more cheap low dollar burners and masking the cost as "shipping". Going to be every couple of years by the looks of things.

Now I hear about all the fires and flare ups! Great. I have this exspensive grill that Im scared to use!

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