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Poulan

Steven of Dublin VA (5/28/03):
I purchased a Poulan Pro, Model number PO1742STA lawn tractor at the above business on May 19th, 2003. Upon getting the mower home and using it for the first time, I realized that it was "scalping" the lawn in many areas. The cause of this is that the $1400.00 mower does not have wheels on the back of the deck, nor a roller that supposed to be on the front of the deck.

Being a Materials Quality Engineer for the largest Department of Defense contractor in the country, I cannot understand why a company with Poulan's outstanding reputation would make the deck wheels and roller "optional" for its valued customers. The cost for the optional parts for this mower are of considerable expense, as well as the wait and shipping costs for the parts, and furthermore, I do not feel as if I should have to pay for "optional items that are standard on even the cheapest MTD or Murray mowers sold at Wal-Mart.

I was also promised a Poulan Weed Eater as part of the sale promotion, which was due in on May 26, 03, and when contacting the vendor where the tractor was purchased on May 26-03 I am now told that they have no idea when the weed eater will arrive. I fully expect to receive a reply to this message.

As stated in the above field, the mower scalps the lawn when used, and my lawn is level by any standard with no hills, nor dips in it. The deck is set properly as being an engineer I followed the manual accordingly. I am seriously considering returning it to the place of purchase, as I now have a somewhat different view of Poulan's "outstanding reputation".

G.J. of Coleman FL writes (5/23/03):
On 3-11-03, I took my Poulan Pro gas blower to the repair shop as it wouldn't start (Wildwood Mower & Saw Inc). 3-31-03 I went in to ck on it - they told me it wasn't worth fixing & it would cost more to repair then it was worth.

I received it as a gift from my daughter & son-in-law 3-27-02 - it is supposed to be guaranteed for 2 years. Wildwood said they could handle it as it was a warranty repair - but to date (5-23-03) the Poulan co. has not furnished parts to do the warranty repair.

Besides the personal aggravation, my roof, yard, sidewalks & driveway have been covered with oak leaves that have stained all the concrete & weeds are starting to grow on the roof (can't sweep asphalt shingles). I've been able to pressure wash most of the stains off, but what upsets me most is their lack of response for over 7 weeks.

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July 6 2008

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