Poulan Pro Reviews

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About Poulan Pro

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Poulan Pro produces outdoor power equipment, including lawn mowers, chainsaws and leaf blowers. Operating since 1924, its tools are for both residential and professional use.

Pros
  • Affordable price for performance
  • Durable with minimal maintenance
  • Good for light to moderate use
Cons
  • Frequent starting issues reported
  • Poor customer service experiences
  • Warranty coverage concerns

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Poulan Pro Reviews

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    Page 1 Reviews 0 - 20
    Punctuality & SpeedMaintenance

    Reviewed Feb. 2, 2023

    This mower (PP19A42) has been nothing but problems from day one. It is 5 years old and barely gets use because it stopped working correctly within the first year owning it. It would only creep along at a slow speed and just today when using it, it jerked, stopped moving and the motor died. There's nobody in the area that will work on these. It was a huge waste of my money. I wouldn't recommend buying it to anyone.

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    Staff

    Reviewed Sept. 5, 2022

    Poulan Pro. Ridiculously poor quality of a Poulan Pro riding lawn mower that I purchased in May 2018 (after owning a previous Poulan that had no troubles whatsoever)... was cutting grass Saturday when it started jerking in its transmission and then the drive train stopped. My son is an aircraft mechanic who came yesterday and helped me diagnose that the bolts coming from inside the trans itself had sheared off ! with the remaining portion of the bolts inside that bore opening causing a total trans failure. (I have pictures where you can see the remaining portions of the bolts inside the bore holes. This after not even 4 full cutting seasons, rediculous quality and sad to say manufactured and assembled in the SE United States.

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      PriceRates

      Reviewed Aug. 13, 2021

      For the price this mower is adequate. I had one problem with the carburetor clinoid and instead of spending 60 bucks for a new part, I just took it off. The problem I have is with the mower deck. You can only adjust the deck in the front and on one side so I can't get a level cut unless I adjust it lower than what I like. My next mower will be a John Deere.

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      PricePunctuality & Speed

      Reviewed Sept. 14, 2020

      Overall, a well-built mower. Only problem has been a "reluctance" to change from reverse back to forward, have to keep hitting pedal in current direction until it slips into the opposite gear. Otherwise, speed selection by the variable speed transmission is good. Battery stays charged all season and over the winter. Decent fuel economy. Mulching action very good.

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      Price

      Reviewed Feb. 29, 2020

      The mower I purchased was a 2005 model used from another person. I purchased it in 2015 so it was already 10 years old. With the exception of having to purchase a new battery every 12-18 months I have not had any major issues. I just add oil, fuel and buy new battery every year. The grill is cheap. Hit fence lightly and broke it. I had to use duck tape to keep it together. I do keep my mower under a tarp to keep it from being weathered. The seat still soft and comfortable. Only spent $250.00 for this riding mower. Not sure if the new models are made badly but this 2005 model seems to hold up well.

      Sincerely J.

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      PricePunctuality & SpeedMaintenanceResolution

      Reviewed Jan. 28, 2020

      Had two years ago model PP19A42. Last year the tractor was difficult to get in reverse used three times the first year, but the second year just twice now reverse not working at all. Today I got a quote on the repairs. It will cost $900.00 to buy a new transmission. This tractor and many other Husqvarna have a black plastic transmission and cannot be opened it is sealed and can not be repaired. The company knew this was problem as early as 2013 but did nothing to fix the issue but kept selling them anyway.

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      Punctuality & Speed

      Reviewed July 3, 2019

      All explained in experience... JUNK! I bought this for 1600 bucks and got less than 10 hours out of it before tranny went out. This is wife's mower so used gently in fenced areas. Had trouble early on but always started working if pushed short ways. Now nothing. Engine runs great but tranny is JUNK. Never again Poulan trash...

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      Reviewed June 15, 2019

      Purchased this Poulan Pro ride-on lawn mower 2017 and now the repair shop says the motor needs to be replaced and the transmission is not acting right. The mower can't be pushed in neutral. If you looked at it you would think it's brand new out of the box. But now it's just a waste of space! I will never buy Poulan products again!

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      Profile pic of the author.

      Reviewed March 18, 2019

      Purchased a 4218a in late 2017. I used it to cut up branches and other fallen limbs for about 14 months. I haven't even work out a chain when clutch broke. Called for warranty replacement. “Sir, we cannot replace the saw. We can send you a name of a repair shop.” The repair shops tell me it’s not worth fixing. So, I’m out a saw while under Warranty. Thanks Poulan.

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      Customer ServiceStaff

      Reviewed Feb. 27, 2019

      Purchased Poulan Pro riding mower June 9, 2017 for $1,380.13 at Home Depot. It stopped working in September 2018. It was still under warranty. I dropped it off at the service shop of their choice on November 5, 2018. Needless to say we have been going back and forth between the repair shop and warranty dept about the irreparable transmission. 3 weeks ago the warranty dept said they would replace the transmission but when I called today on February 27, 2019 4 months later they act like they are still trying to contact the shop. My wife then calls to make complaint and the first person that I spoke to about the problem answered with his apologies. Not today. I had to call Capital One credit card to dispute the purchase as I have no riding lawnmower. Capital One will be disputing the purchase for me so that I can purchase a new, different brand!!!

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      Reviewed Sept. 19, 2018

      Here are the facts. I bought the machine for about $280 at Menards. That was almost exactly a year ago. Box it was in said 2 year warranty. Last week the front wheel bearing went out. Not to worry I called the manufacturing representative to connect with a Poulon service site. When I called the technician said sorry. The only thing that is warrantied is the engine. I have only mowed my lawn and live in MI, where we have snow and no mowing in the Winter. I believe the facts justify the use of the word hoax. Yes I have the receipt and will keep it should anyone try to contest this as a fact.

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      Coverage

      Reviewed Sept. 5, 2018

      I decided to upgrade from my 1982 Allis riding mower 2 1/2 years ago and was sold on a Poulon mower. I am not exaggerating when I say that every other time I mow one of the spindles breaks. While this was covered under warranty once, the company insists that it is not due to defect in their product. Every time this junk breaks down I pull the Allis out and it mows fine, after nearly 40 years. It is not one particular side or the other either. The spindle breaks at one or two mounting points every other time it is used. That means I am buying at least 4 spindles a year.

      If you go through Amazon they are $20, if you go through Poulon they are much more. That means aside from the nearly $2000 you have spent on this, expect to spend at least $60 a year on parts beyond basic maintenance. I have given up on this machine, and I would recommend anyone who is looking at buying it, you are better off buying an older Murray, Allis or JD, and repairing it. In the long run you will spend less money.

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      Reviewed Aug. 16, 2018

      I have a Poulin Pro riding mower model PP19A42 and am on my second mowing season. When shifting from forward to reverse it hangs up every time. Same from reverse to forward. In order to get it to shift from neutral to reverse, I have to tap on the forward shift pedal. Same for reverse to forward. Sometimes I have to push really hard on the shift pedals to get it to shift. After reading other reviews, I see that this is not a rare problem. It worked great while the machine was fairly new. I suspect something is amiss in the shift levers to the transmission. What can I adjust to remedy the problem?

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      Reviewed July 24, 2018

      I bought this 42 inch rider 20 years ago and have used it at least weekly and sometimes twice a week for those 20 years, both at my residence and my lake cottage. It's never had a major problem and still performs like new. It's a very well built machine.

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      Price

      Reviewed July 23, 2018

      Bought the Poulan Pro30 because of its size and price as an upgrade from a walk behind mower. PROs: Nice looking. Narrow so it fits through gates. Small size takes up less space. CONS: Wheel width is slightly greater than blade length so trimming is not possible in many situations. Drive wheel just spins if not on perfectly flat surface. Mower drive belt falls off every time blade is disengaged (no pulley retaining bar). Blade pulley mandrel failed (froze up) in year 2. Steering only turns one front wheel and the other pivots and follows which is not too bad when the turf is flat and even. Next time I will sacrifice size and get a regular style mower.

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      Reliability

      Reviewed July 19, 2018

      I bought a Poulan lawn tractor from Home Depot on 9/3/2016. I used it one full season and the very next season the bearing seized in the transmission burning out plastic parts that the bearing was housed in. I sent it to Barnstead Motorsports in Barnstead NH. They have had it since May and are unable to get the correct parts for transmission p/n 580486201 which I gather has been superseded by p/n 590277501 because of the defective nature of the latter p/n. If I do not get satisfaction soon I will start a campaign of hell.

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      Coverage

      Reviewed July 13, 2018

      Very nice lawn mower. Cuts great. Only issues is the deck does not have cover for the pulleys, the seat with being a short person 5'4 needs to more adjustable. Closer to pedals for someone short. Also, the safety switch has a tendency to shut tractor off.

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      Reviewed July 11, 2018

      I’ve only had my Poulan Pro 46inch hydrostatic riding mower for two weeks and it gets stuck in forward and reverse to the point that you have to stomp the pedal to get it to STOP or CHANGE direction. I was backing up in reverse in my driveway and I was about to run into my own car and I went to press the forward pedal and it was stuck. I didn’t want the thing to run into my car so I had to stomp the forward pedal and the ** mower popped a wheelie and since I was on an incline it came very close to flipping over backwards. Several people saw this and ran to my aid because they knew something was bad wrong.

      Although I’m only 48 years old and recently diagnosed with osteonecrosis I’ve had double total hip replacement surgeries and I CANNOT AFFORD these kinds of risks. Most men my age could probably flip a lawn mower and be ok but I CAN'T! I’m going to Home Depot tomorrow to either get my money back OR trade it for something comparable. I DO NOT WANT IT TO BE FIXED! I WANT THIS POS TO BE REPLACED or MONEY BACK! It scared me to death as I could have been seriously injured and I’ve spent enough time in hospitals in the last two years to be hurt by a damn lawn mower!!! THE END!!!

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      Customer Service

      Reviewed May 22, 2018

      My neighbor gifted me a brand new Poulan Pro 18” 42cc chainsaw he got on sale at Menards for 139. I messed up and loaned it out and I think they ran it into the ground. The chain went dull quick after getting it back. A quick sharpening with a file and it was back to cutting good. I did need to run the idle screw in a couple times for it to remain running in between cuts. It eventually stayed in and running. I ran it for 2 days straight, 6 hrs the first day on some smaller stuff (12” and under).

      The second day I put the spare chain on that cake with the saw and ran it 12 hrs Cutting big stuff from 12”-24” and it did great. The idle screw worked its way in so I backed it off a bit so it didn’t idle so fast. For what my neighbor paid for the saw, I would recommend it to anyone who has common sense. If anyone doubts this review, you can contact me via email and I can show pics an possible video of the trees I cut. I am only speaking of the capabilities of the saw itself and not the customer service of Poulan or Menards.

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      Customer ServiceInstallation & Setup

      Reviewed Dec. 30, 2017

      Ordered Poulan Pro 46" 22-HP Briggs & Stratton Zero-Turn Riding Mower and immediately the problems began. First, one of the retention screws for the seat was missing... Trip to Lowe's/Home Depot. Then the controls handles have a special inset tool required to install the handles. The "tools required" list omits this tool... You can't install without it. Of course I called their 1800 customer service number and the message was "Thanks for calling... Closed for the holidays". I'll have this 550 pound engine/frame sitting in my garage until 2018 to find out if it will ever work.

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      Poulan Pro author review by ConsumerAffairs Research Team

      Poulan Pro creates innovative lawn equipment with a history spanning back to 1944. The company focuses on the homeowner market with 2 and 4 cylinder engine riding mowers.

      • Up to 54-mowing deck: A large cutting deck speeds up the mowing process and handles four acres or more.

      • Powerful engine: A quality engine provides the speed and strength to adjust to sloped terrain.

      • Plush high back seats: Homeowners can go all day in a comfortable seat.

      • Button blade control: The cutting blades turn on and off with a simple dash control.

      • Easy maintenance: This riding mower has several easy cleaning and maintenance features.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Poulan Pro Company Information

      Company Name:
      Poulan Pro
      Year Founded:
      1912
      Address:
      9335 Harris Corners Pkwy.
      City:
      Charlotte
      State/Province:
      NC
      Postal Code:
      28269
      Country:
      United States
      Website:
      www.poulanpro.com