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Allen of Leroy IL (07/03/08)
we had 8 windows replaced in our home about 5yrs ago. the salesman came to our home and showed us their product. we were very impressed with their triple pane low-e windows. the salesman gave us a price that we did not agree upon. so a couple weeks later another salesman called and set up an appt. to talk to us and see if he could at least get us to become a customer. he called and he came and we talked and haggled and dickered on a price. eventually the sales rep told us he could do no better on the price and the only person that could approve an even lower price was the president and vice-president of the company.
well as you may guess the sales rep got them on the phone right then and there.i personally spoke with them and told them what i was willing to pay for my windows installed and they would be done 4 windows at a time within 1 year and i choose when. along with my choosing of payment method. low and behold the installers came to install our first 4 windows and i'm telling you they were terrible. he had no respect for our home and since i used to build homes and do siding i watched very carefully how and what they were doing. i was not satisfied with their installation and upon finishing that day the installers were expecting to be paid, but i refused to pay do to very poor installation and damage to our woodwork trim inside our home.
they left without payment and we in turn called the president of the Primax and spoke with him and explained it all. they were at our home the very next weekend to inspect the work, they brought another installer with them and they agreed with us totally and was happy to fix the mess and also discounted or contract to compensate us. the installer they brought with them (brian) was excellent. really knew his job and very conscientious of us. EXCELLENT work.
a few years ago we called them and had another salesman come to give a price on a sliding patio door. needless to say we had them install the door at the price we were willing to pay and chose the very same installer to put in our door. told them that he (brian) would install or there was NO DEAL. well we got what we wanted and are VERY EXTREMELY HAPPY with our windows and door we have. would love to have their windows and doors in our home that we are getting ready to build.
damage to interior wood trim. evrything was taken care of by the president of the company. no problems with their product.
Bill of W Harrison IN (05/20/08)
My wife and I had a salesman come to our house about 5 years ago. He showed use the triple pane windows and sold us on a total of 5 windows for our small house. Our garage window was broke at the time, and we told the installers to leave one of the old windows from a bed room so we could replace it with the broken garage window.
The installers took all the old windows,left a mess inside the house under every window installed without sweeping up. Some extra materials were left outside the house as well. We've spoke to a rep from Primax serveral times within the past 5 years, and not one person solved our problem. We've asked for a window for free because of all the red tape we have gone through. One of our living room windows was broken by a flying baseball recently. We need to know if a warranty still exists,if not,a free window should be given to us for all the trouble and non-satifaction with Primax.
Steve of Clarksville TN (02/26/08)
We had the triple pane windows installed in the 90's and within 2 months the Bay windows fogged up, handles broke off, and the sliders on the windows broke and /or would not work. Primax then required us to pay for Transportation charges for the repair personnel. We again had a fogging issue and the company wanted us to pay for freight and transportation again of $200.00. The last time I spoke with the representative they stated that the windows had been installed over 8 years and the warranty had lapsed.
We have to brace the windows up to get fresh air in, the bay windows are sagging and had to put in extra bracing. And we cannot see through the fogged up bay windows.
Diane of Owensboro KY (12/03/07)
We purchased Primax windows in 2000 and we have had trouble since day one. We can't seem to get anything done about the windows. We had someone finally come out and look at the windows and they said they were not put in the right way and they took out screws and said that would take care of the air coming in. It made it worse, so I called and they said take pictures and send them in. I did and they called me and said they are not making that window anymore and they can't help me with my problem. I thought Primax had a 50 year warrenty, but I guess not.
Rachel of Cookeville TN (06/23/02)
I had windows installed by Primax Window Company. I immediately noticed faults with the installation of these windows. I contacted Lonnie Davis about my findings and fell on deaf ears. I requested a supervisor from the company to come and inspect the job and was told he would be here every Saturday for two months and one did not show. Only a serviceman came and stated he had not been informed of the complaints and did not know why he was here.
The serviceman found that no insulation had been placed around the windows and they had not been shimmed. The old windows that Primax removed were aluminum which supported the brick above the windows. None of the employes of Primax ever mentioned any risk of damage in removing the windows. When installing the replacement windows, they did not support the structure which collapsed. The installers were obviously unskilled in the trade for they violated the standard methods of installation practices. Resulting in severe exterior and interior structural damage.
After consulting with a contractor about the estimated cost of fixing the damage, he stated that the windows were installed incorrectly and carelessly, but in fact the wrong size for the opening. Primax tried to disguise the gaps around the windows with aluminum strips which only created an energy leak which defeats the energy efficiency of the window units. The caulking placed around the windows is coming loose and is smeared all over the interior and exterior of a brick home.
The gentleman from Burks Vinyl Siding stated that it was the cheapest grade caulk available and it was no surprise that it was coming off.
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