Fran of Morristown, TN, writes:

We had liquid siding installed on our home in June and July of 1999. On Aug 8, 1999 we talked to Charlie in the service department about the caulking. It was cracking. We were told that the crew chief would call and set up a time to come out. On Aug. 21, 1999, I left a message on Charlie's voice mail asking for a call back. Aug. 23, two men -- Ron and Randy -- came out. On Aug. 30, Ron and Randy were to come and work on our house. A message was left on my answering machine stating that Chris would be out to the house on Aug. 31.

Chris came out and was gone before we got in from work, we found some places that were missed. Sept. 6, 8:45am we got a call from Chris stating that Randy would be at the house to spray, I told them about the missed areas. No one showed up or called.

Sept. 7, Randy was here to do more caulking, the caulking was not good so George (my husband) stopped him and called Charlie on Sept. 10. Charlie said they would re-do our house. Sept. 14, talked with Charlie, we were told that Chris would be here by the end of the week to remove old caulking and redo and spray house.

Sept. 16 Charlie called and said Chis would not be here until Monday. Sept. 20 Charlie called in AM to say Chris would be at the house late that afternoon. 8-9PM received call saying no one would be at the house until Wed morning. Repairs were finally made.

May 31, 2000, I called and left message on voice mail at 11am about bubbles in siding. ...

Aug. 1, 2000, called and left message stating that I am still waaiting for someone to come out and fix our problem. Aug. 2, called and talked with Nat Campbell, I told him the problem and also that at this point we were seriously considering going for gettin our money back, he transferred me to a woman. I told her that we were very dissatified and that no one has returned my calls. She said that she would talk to Charlie that evening or the next morning and that they would get back to me. I told her I wanted a supervisor to come out here -- that we have bubbles, cracks and a lot of discolortion on the seams. It is now Aug 4, and I have not heard from anyone at Pro Craft.

We spent $7,074.58 for the siding and it comes with a 25-year non-prorated transferable limited warranty and also Procraft limited labor warranty. I would like to believe that this is a problem that can be corrected but the way they are handling it, I believe that they are trying to put it off because they don't want to have to start from the beginning or refund our money. We are also paying finance charges on something we are not happy with.

Fran needs to read that Pro Craft warranty and take careful note of exactly what it says the company is obligated to do. Then she needs to write a certified, return-receipt-requested letter to the company, informing them of the defects and demanding that they fulfill whatever obligations the warranty places on them by a date certain. If the company does not respond, Fran and George may have to go to court. Depending on the amount of the damages, this could be either Small Claims Court or Superior Court.

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