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Kellye of Kinston, NC May 6, 2008
Kellye of Kinston NC (05/06/08)
Cancelled service with Protect America and they still keep drafting money from my account. I faxed a letter and was told the service will be cancelled and they keep drafting money each month and said they would until October 2008. I have had this service for 7 years and each time I attempt to cancel they say I cant.
Cristina of Colorado Springs, CO March 15, 2008
Cristina of Colorado Springs CO (03/15/08)
Protect America offers no way out of their contracts. Even if you do not have a home to place the system in! I was willing to pay a cancellation fee, but the only way out of an initial contract is to buy out the rest of the term. Read the fine print! I don't have that much money to put up front, so now I am stuck making monthly payments on a system I don't use.
Forced to pay for a system that is not in use. Thorn of Carthage, MT March 11, 2008
Thorn of Carthage MT (03/11/08)
We purchased their alarm monitoring system for a 36 month term. Set to expire 4/2008. I contacted the company May 2007 and told them I wanted to cancel my service at the end of my contract. Rick told me to get back in touch with them before the contract expired that I should not cancel at that time as I still would have to buy out the rest of the contract. March 8, 2008, I call to cancel and was told to fax the request, however I had waited to long to cancel and would have to pay for another year.
Have to pay another year of service for equipment I have not used in over a year. Melanie of Buckeye, AZ March 8, 2008
Melanie of Buckeye AZ (03/08/08)
I purchased a home security system from Protect America in December 2005 after my home had been robbed. The company sent a technician to my home to install the equipment and to have me execute the two-year contract. The alarm system was installed and the technician, who was in a hurry to get to his next job, presented me with the contract to sign. He did not explain the contract's term & conditions, and did not give me ample time to review the contract. I honored my two-year contract and on March 1, 2008 decided to do some comparison-shopping on-line. After reading several very negative articles about Protect America, I decided I did not want to continue to do business with such an unethical company.
On March 1, 2008 I emailed Protect America to check on the status of my contract. I received a voice mail message on March 3, 2008 in response to my email, but every time I tried to call them back I received a message after being on hold for an extended period of time that I needed to call back during business hours, but the message did not stated what the hours were. I finally reached someone at about 7:30 am on March 6, 2007 and was told my contract was in effect until December 17, 2009. I advised the customer service representative my contract expired in December 2007 and I did not authorize a renewal. I was told that because I did not send a written cancellation notice to Protect America prior to 60 days of the contracts expiration date, the contract automatically renewed for another two years. I informed the customer service rep that I did not receive any type of correspondence (i.e. email, telephone call, mail) reminding me my contract was going to expire so I could send in the necessary correspondence. I was informed that it was not Protect America's responsibility to remind me of the terms & Conditions of my contract and there is nothing I can legally do to them for renewing my contract for another two years.
I requested to speak with a supervisor, but the customer service representative refused to transfer me. He stated that if I wanted to end my current contract I would have to buy out the remainder of the contract. After my very negative and unpleasant conversation with Protect America's customer service representative, I decided to look them up on the Better Business Bureau website. They have had numerous complaints filed against them and many of the complaints have not been resolved. I have filed a complaint against Protect America with the Better Business Bureau requesting my current contract be cancelled and that they stop deducting 39.95 per month from my checking account. I am currently waiting for a response to my complaint, but after everything I have read about this companies business practices I am not expecting a positive outcome. If you are even thinking about doing business with this company, DON'T. RUN AS FAR AWAY AND AS FAST AS YOU CAN.
If I cannot get my current contract cancelled, I will be out another 960.00 for a monitoring service that I am not even 100% sure is being provided to me. Gerald of Mt. Dora, FL March 8, 2008
Gerald of Mt. Dora FL (03/08/08)
I installed a Protect America system at my previous address. I had the system for about 3 years before I sold my home. After the sale of my home in January 2007, and on the day before I moved out of my old home, the new home owner said he would very much like to keep the alarm system in tact within his home. I told him I was not sure how we can get this worked out because a contract was involved. However, we called PAI on 01/26/07, to see if they would allow the new home owner to take over the system, and they agreed. Since I was moving to a new home, I told them I would like to install a Protect America system at my new home despite the home coming with a system. In the presence of girl friend and the person who purchased my previous home, we were told by the then sales representative that it would be no problem for the new home owner to take over the alarm system. They [PAI] would mail him paper work, and he was required to sign and return the paper work to them. I have no idea what transpired between Protect America and the person who purchased my previous home.
I move into my new home on 01/28/07, and sought thereafter to call protect America to purchase a new system for my new home. That meant I would have to set up a date with the tech to install the system in my new home. The system that was in my new home was removed, and a Protect America System Tech installed theirs in February 2007. I received a contract via email from PAI, but I never returned the contract to PAI because I did not want a contract for three years. Subsequently, we were not receiving our monthly statements and sought to call PAI on numerous occasions to find out why this was so. We found out they were mailing our statement to our old address, despite having to clarify this with them every time we called. Obviously, our new address was given so that we could receive our monthly bill on time. Even to-date, we are not receiving a statement but are being harassed with at least 2 calls per day of not paying our bill.
I recently, spoke to Susan, a supervisor at PAI, and told her I had no contract with them and would like to bring this business relationship with them to an end since I did not appreciate a company who simply would not send us a monthly bill but continued to have their people call and leave messages on our answering machine. Susan indicated I had a contract with them, and I said, "What contract?" Susan said I have a contract which was consummated at the old house address. I told her that I don't live at that address and specifically told her that their sales person worked with us and the person who resides at that address, to resolve issues related to the ownership of the alarm when I sold my home. I told her there's no way I could be in a contract that reflects one address when I don't live at that address. Even though Susan knew I don't live at that address, she continued to stress I am still under contract for the alarm at the old address. The only way I can get out of this contract is to write them 60 days before the contract date, which obviously is not under the current address. To conclude, this whole episode is beginning to become a very stressful period for me and my girl friend.
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