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Mark of Redford, MI March 25, 2009
Mark of Redford MI (03/25/09)
If they ever call my cell phone they are all going to wind up in a lot of pain.
Ronald of Medical Lake, WA March 23, 2009
Ronald of Medical Lake WA (03/23/09)
What ever you do do not buy into there system it is the bigest pice of crap on the market... there system fails and then the they still want there money. Folks stay away from them because if you bail out they willturn it over to a collection outfit and you can't find any one to buy this CRAP
Gloria of Hyattsville, MD March 18, 2009
Gloria of Hyattsville MD (03/18/09)
Protect America has one of the most dishonest security in this country. Protect America sells faulty equipment, gives poor service, has unconcern billing department representatives. Their monitoring system is guaranteed only on paper, if it does not work it is not replaced. Technician take too long to answer calls (45 minutes or more), and you still have problems with their system. When I got their system they promised the world. During the first year of monitoring the system worked poorly. It would only alarm in the physical location but it would take an hour or more when the alarm went off before the company would call. Once the monitoring service called 3 days late. I thought it was a break in and rushed home from work, there was nothing wrong and I remember that the alarm had gone off three days ago. I paid the first two years in advance to get a small discount.
After keeping the service for the second year I became frustrated because the monitoring service failed to work. When I tried to cancel the service I was told by their representative that because I had signed a three year contract, I would have to continue to pay until my three years were up and she assured me that my service would be canceled. She also stated that I would be able to cancel at any time after the three years. I told the representative that it was unfair to continue to pay for a faulty system and receive no monitoring service. She said that it did not matter, I signed a contract and I would still have to pay or they company would take legal actions. She assured me that my service would be canceled. I marked my check, note and bill with a cancellation of service the company started it back up again. I canceled again sending this information to the billing department.
After receiving more bills I paid three months in advanced and canceled again, stating that this was my last payment. Both of my parents were murdered in their home so I need a security service that works. I talked to Gerald and Larry in January, they both understood my problem with having a non working security system. Larry was going to cancel the service, no problem he would take care of everything. In February I received another bill and discovered Larry did nothing. I received several phone calls. Talked to Ashley and she was going to cancel the service. Later Jennifer called and I found out that Ashley's cancellation did no go through. Jennifer said that I would have to pay until my year was up in April 2009 and then I would be canceled. Nothing was every canceled, just being billed each month. Then Jen called and told me that I had to send my cancellation letter to the main office and not the billing department, who knew.
I had to continue to pay even though the service did not work. They would send me a new sensors if I paid my bill. She wanted me to give her my credit card and pay the bill,but I refused to give her my credit card or check information. During my last payment I made advance payments and explained that I needed new sensors because the old sensors did not work they never sent the sensors. Protect America says they would send new sensors, I have spent over 12 hundred dollars for a few months of service.
This company might have been good a one time or maybe never but they are truly rip off artist and a sad state of affairs. A company like Protect America will eventually go out of business because they do not care about their customers or giving quality service. Where are the laws that protect the consumer? How do I get rid of this company? They have already been over paid. Your attention to this matter is needed and appreciated.
Payed over twelve hundred dollars for less than seven months of service. No working security system. No replacement montors. They want to mess up people's credit. Albert of Waynesboro, VA March 17, 2009
Albert of Waynesboro VA (03/17/09)
Dishonest company! I signed a contract with this company 2 years ago, and the system worked intermittently for those two years. Now it does not communicate alarms to their monitoring people at all. I have wireless internet so I decided to use the internet to connect to the monitoring company. When the system stopped working after two years, they tried to tell me it was because of the wireless router that I have. This is the same one i've had for a long time.
After much frustration and contact with the company, they sent me a wired router after I told them I had wireless computers in my home. When I called them back, their answer was we sent you the part to work with our system, we don't care about your wireless system. If you want wireless you will have to replace your router with a wireless unit. The router is fine, it works everything else in the house. They never troubleshot anything. They just decided the router is the problem.
I am stuck with another year on my contract. Judging by the other people having problems with this company, I will also have trouble getting out of my contract at term. Joe of La, CA March 9, 2009
Joe of La CA (03/09/09)
They call my cell phone 4-5 times a day leaving recorded messages- the calls start a 7am and continues throughout the day.
I'm a recruiter and it interfer with my business calls
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