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Sule of Atlanta, GA March 2, 2009
Sule of Atlanta GA (03/02/09)
My experience w/ Protect America is very similiar to the others described. I moved to the DC Metro area for a temp work assignment. My wife signed up for a Protect America Security System. The sales rep indicated that we could cancel at any time. Of course, we called to cancel, we were informed that our contract was for 3 years and that we were obligated until the end of the contract.
My wife provided the name of the customer service rep that told her that we could cancel at will and the response was that he was wrong and that we were required to fulfill the real term of the contract. So for the last 18 months I've been paying 34/ per motnth for a service that we no longer use or need.
Audrey of Benton Harbor, MI February 25, 2009
Audrey of Benton Harbor MI (02/25/09)
I deceided to purchase a home security system for my home from protect America. When filling out the application on line with Brian he asked me if I was renting or buying I stated renting he stated he needed my landlords name I gave him her name. Okay everything was fine he stated I should receive the equipment in 3-5 business days. He told me to call so the technician would schedule me a time to install the alarm system. O'kay I was told a technician would install the alarm to find out I had to do it myself.
The invoice had my name and the landlord so I called inquiring about the missing motion sensor and the invoice they said oh were sorry the landlord name was accidentally put on their. I called so many times talking to diffrent people about setting it up it was terrible. The next day I called to see when the motion detector would be mailed they couldn't find an acount in my name. I couldn't believe it! The sales department looked up my address and my social. Brian had actualy pulled up my landlords name and address and put the equipment in her name!!!!!!!!!!!!! I called my landlord and told her what happened. They apoligized we threatened to call the police.
They told my landlord she was responsible for the equipment until I returned it! She said, that's a lie! Whoever you mailed it to is responsible. She called back again and told them she was contacting the authorities and they tried to change the story it was a mess. The equipment is being returned I called that identity theft! I will never recommend this company to anyone If they would've maild the motion sensor to me, I would've never known they put this mercahdise in my landlords name.
Jennifer of Round Rock, TX February 23, 2009
Jennifer of Round Rock TX (02/23/09)
My husband and I purchased our first home 3 years ago and got involved with Protect America so our 2 children would feel and be safe in a new house. They were so nice when I signed up, then they turned out to be not so nice! We tried to cancel our contract because the system, of course, wouldn't work. Then, defeated, we stuck out the 3 year contract. I called today to cancel.
To my surprise, the told me that since I didn't notify them 60 days prior, that they will be extending my contract for another year! What's crazy is, we don't even have the security system anymore. We are being charged monitoring fees and do not receive monitoring! FOR # YEARS! How is this okay? How con someone be allowed to rip people off like this?
50.00 a month out of our checking account that we cannot stop Paul of Marion, OH February 17, 2009
Paul of Marion OH (02/17/09)
This is the most dishonest company I have ever dealth with. We started the service in 2005 with the knowledge that we would need to sign a 3 year contract. Protect America were two months late getting our service started. They told us they would give us credit for the two months at the end of our contract. We had the service for about 10 months when we sold our home. The new home owners were suppose to continue the contract, but they did not.
We contacted Protect America to see if we could get out of the contract eary. They refused this request even though no ones was using the service and said we would need to pay for the next two years. We paid 29.00 a month for the entire three years. I contacted them in August of 2009 and reminded them they were to give us credit for the two months at the beginning of the contract when they were late getting us hooked up. They said they would look into it and get back with me.
The next thing I heard they were sending a bill and said my contract had automatically renewed for another year. When I contacted them and said this is crazy because we have being paying for your service for three years and have only used the service 10 months, they told me because I did not sent in a written request to cancell the service, it had renewed. I tried to explain that I had been in contact with their staff and was waiting for them to send me a final bill.
The next think I heard they had turned over my account to a collection agency. I have great credit and did not want this reflected on my credit. The collection agency said Protect America had signed off with them for 675.00. I told them this was absurb because I had just sent the final payment to Protect America for 149.00 which should have finished my three year contract. I tried to work with Protect America. I talked with Alex who said he was the billing manager. He would not work with me at all and in fact when I called back the next day, he said he had never spoken with me. They referred me to the assistant manager who said my only options were to pay them 100.00 and resign for three years or pay the collection agency. I told him this was crazy since I have not had the service for the past two years and can not use it where I am now located. They were rude and did not attempt to help me.
Emotional stress dealing with a company who does not give a damn about their customers. It is going to cost me another 509.00 to keep this off my credit record. I do not owe any of this money and I paid them to two complete years when noone was using the service. I would love to be part of a class action suit. I do plan to send a report to the Better Business Bureau. James of Sioux Falls, SD February 8, 2009
James of Sioux Falls SD (02/08/09)
Letter my Attorney sent to Protect America trying to get them to shut off the service I did not want. James signed up for your alarm system 3 years ago. He made sure when he singed up for the service that it was noted on the contract that it would be a one-time charge. When the contract expired, he received another bill. He called your company and told you that he did not want the service and request it be canceled. He was told that the service automatically renews if it isnt canceled. He told you he wanted it canceled but was told it must be done in writing. He requested in writing that you cancel the service and was told that it was after the three year period and could not be canceled without payment of the charges.
[James] did not renew your services and was not notified of the automatic renewal until he received the bill. As he had noted on his contract, it was to be a one-time charge. He does not want to continue with your service. He requests that you cancel the service and cease and desist from billing him for services that he did not request and does not want to use. He also requests that you do not put anything negative on his credit report since you are billing him for something he did not request. When you receive this letter, please provide [James] with proof that you have canceled the service, will not continue to bill him and will not do anything that will affect his credit report.
Protct America is sending me threatening notices they are going to report negatively to the credit reporting agencies, and they are also calling all the time on my cell phones with different phone numbers and refuse to get the service cancelled. They are saying they will charge me for another year of service which I did not agree to. I had it noted on the contract when I signed it that it was a one time charge, and now they say it isn't legal because it wasn't part of the contract. I wrote this next to where I signed it. If it's not a legal because I wrote it was a 1 time charge, then the whole contract should be void.
The system never worked right from the start. It was always going off and saying system failure, or many sensors were not working, or had failed. They sent me new sensors which were big and bulky but they dont work any better than the small ones they originally sent. My system doesn't have all of the sensors working because they have been removed out of the system because they keep failing. They keep charging me for the service I do not want or am not using since I told them to cancell it. After I had my attorney send them the letter they continued to say they never received the letter. I had the attorney fax it to them. Now they are saying they are going to charge me for the service for the whole year and not going to cover the service they are charging me for. There needs to be a class action suit against Protect America and these type of practices.
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