Complain about a product or service

Pur Water Filters

Kathleen of St. Thomas, Virgin Islands (USA) November 5, 2009

I have purchased several as they are the only brand readily available and all have developed leaks in the casing that caused them to spray water from the top/side of the unit. The leaks developed after about 60 days use. Expense, inconvenience, water spray

Ed of Sun City West, AZ November 4, 2009

I've purchased 4 PUR faucet mount water filters and one that they gave me to replace the previous one. They all began leaking in a short period of time. One even broke off completely. That's when I took matters in my own hands. Upon inspecting the one that broke off I noticed that the white flange that the knurled mounting nut tightens up against was only held on by 2 small spots of adhesive that's always where they would leak. So I very carefully spread a liberal amount of super glue to the body where it mounts. I inserted the white flange back into the knurled nut. Using the provided reducing adapter I held it in place in the nut then applied a coat of glue to the mounting surface of the white flange. Carefully aligning it with the body I clamped it for 15 minutes. I had to break the nut loose from the body several times using small pliers so it would turn free. So far it doesn't leak and is more solid than it was when it was new. If they glued it properly when it was built it would not fail in this manner anymore.

I went to their website to share my findings. After typing all this info and my personal info I found that to submit it I had to join their PUR newsletter club. So here I am. This only tells me that as things go they are not interested in making a better product or solving consumers problems with their product. As a former Corporate Executive I valued this type of feedback and always,if at all possible,I would act on it.

Michael of Stephens City, VA November 4, 2009

PUR faucet water filter developed leak. Purchased 2 months ago. Second purchase of this type of filter. First purchase had identical problem (hairline cracks).

Treasa of Camden, AR November 1, 2009

Bought a PUR water filter system that was installed over the kitchen sink. One month to the date of purchase and installed hairline fractured cracks appeared out of no where. I should have researched this product prior to the purchase, but for a company whose name is known in households around the world who would of thought their product would have this kind of malfunction. I am very disappointed in this water filter system and people please beware of such a purchase, it will get under your hair. I was out of the purchase price for the system and two filters before the system stared spraying water, but before doing research and finding out that others were having this problem.

robert of Somerville, NJ October 31, 2009

when i first bought pur about 5 years ago they did leak. the customer service was good about it and sent me a new one and said to me if this one goes out again send it back. it did and they sent my money back. i decided to try one more time. they had a more expensive one (silver in color). they gave us a coupon to purchase part of it.so we did. we have had it for 4 yrs and it hasn't cracked or leaked. but now we are concerned about the filter. we use the 3-stage filter.the water is coming out faster than it used to.we refill gallon container's.it takes about 30 seconds to fill one now.it used to take about a minute to fill. our house pressure is fine. maybe they forgot to put the element in housing. my friend says she is tasting chlorine. it is supposed to take it out.i am going to look into this further.

Matt of palm bay, FL October 15, 2009

My experience is very much the same as everyone here on this site. I bought A Pur water filter from Walmart and within 30 days the housing cracked and started spraying water everywhere. I contacted Pur customer service and they informed me there was nothing they could do because i already discarded the box it came in.

I am urging anyone thinking of buying one of these Pur water filters, to think twice and just read all of the complaints about Pur on the web. I wish i had done so before wasting my money on this piece of junk water filter. I do not have the money to buy a new filter. DO NOT BUY PUR WATER FILTERS!

Pauline of Selden, NY October 8, 2009

Paid 25 for a faucet mount Pur brand Stage 2 water filter. After 30 days the housing on the unit began leaking through cracks that appeared on it. The unit is junk and should be removed from the market. Many people are experiencing the same. I bought it at Walmart.

Daphine of North Myrtle Beach, SC October 7, 2009

I installed the faucet mount system and after approximately 30 days the piece that the faucet water flow through unfiltered broke off. So now my sink sprays unabated and splashes everywhere even if I have the flow on low. THEN, several hairline cracks began to appear on the filter casing within another 30 days, shortly after that water started to spew out of those cracks. I have attempted to contact PUR twice via email to no avail. My current filter is very new and I can't use it. These filters are not cheap at all and I am living week to week. I even tried duct taping it...that isn't working and now I am concerned about the epoxy contaminants the water is picking up as it runs down the taped casing and into my glass, cooking pan, cat's water bowl etc.

Now I am on the search for another solution to my filtration needs as North Myrtle Beach water can not be consumed with confidence due to the strong contaminant flavor. I am barely getting buy as a server in this destroyed economy and I have to shell out yet more money. I don't have a dime saved and this sort of shoddy product turnout is largely responsible. I just can't catch a break.

Norman of Dallas, TX October 6, 2009

PUR Water Filter - Faucet Mount. I have had numerous Pur Mounts. The current one leaks, past ones have had all types of problems. System failure, unit fell apart etc. SO I contacted Pur Customer Service. I contacted the company through email and they graciously sent me a Generic Store Coupon to replace it at no cost. Only one problem is that they may be made in China folks and apparently no quality control.

allison of warwick, RI October 5, 2009

I bought the Pur systyem with the flavor option. After a very short time, the system started leaking from the unit. I bought new filters, and replaced the old one. When I turned the faucet back on, it leaked even more. I couldn't return the product because I didn't have the box anymore. I called the company. They told me that: "It is a very unusual complaint." but sent me a coupon to replace the one that broke.

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