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Pur Water Filters

mercedes of santa rosa, CA November 21, 2009

the things leak -- check the web -- we all get wet -- do not have pure water and make a mess. expensive -- 30 then 36 for cartriges

lisa of kittery , ME November 16, 2009

This is the third Pur water-faucet filtration system (3-stage) I have bought, and , the last. All three casings developed leaks and started squirting water after one month of use. It soaks me , the counter, and the floor. The red line , which indicates that the filter needs to be changed, wasn't even full ! I have given this company three chances, but, at 25-30 per casing AND 20 per filter replacement, I'm absolutely buying a different brand.

Deb of N. St. Paul, MN November 15, 2009

Within 1.5 years we have had to replace 2-water filters on our faucet. The last one cost over 50.00 and supposedly, top of the line in filtration systems. This last one lasted just 6-months and the leaking occured again, at the connectors/or the diverter knob?? We are just not happy about this companies quality, whatsoever.

Bill of Palm Harbor, FL November 11, 2009

Just like everyone else who complained, my PUR filter sprung a leak after about 60 days. A friend of my bought the same thing "twice" and it continued to happen until she finally just bought another brand.

Debbie of Phelan , CA November 11, 2009

Water leaks from window that covers the wear indicator. A spray of water like everyone else here had. I switched to the flip up chrome model because the horizontal model with the flashing indicators broke at the faucet mount. I went through 3 of those in as many years and now on second flip up model. This one leaked after one week. I put a couple drops of "Super Glue" on the window and let it dry over night and presto!! the leak stopped. I was dumb enough to stock up on cartridges as well but I have a plan. Went to Lowes last week and bought a Instapure system for 10. A box of 4 refill filters was 15. it is more compact and was perfect for bathroom sink. When Old Facefull springs a new leak in the kitchen sink that will get an Instapure filter. Dear Pur, I am leaving you, I am tired of your nasty habits.

Kathleen of St. Thomas, Virgin Islands (USA) November 5, 2009

I have purchased several as they are the only brand readily available and all have developed leaks in the casing that caused them to spray water from the top/side of the unit. The leaks developed after about 60 days use. Expense, inconvenience, water spray

Ed of Sun City West, AZ November 4, 2009

I've purchased 4 PUR faucet mount water filters and one that they gave me to replace the previous one. They all began leaking in a short period of time. One even broke off completely. That's when I took matters in my own hands. Upon inspecting the one that broke off I noticed that the white flange that the knurled mounting nut tightens up against was only held on by 2 small spots of adhesive that's always where they would leak. So I very carefully spread a liberal amount of super glue to the body where it mounts. I inserted the white flange back into the knurled nut. Using the provided reducing adapter I held it in place in the nut then applied a coat of glue to the mounting surface of the white flange. Carefully aligning it with the body I clamped it for 15 minutes. I had to break the nut loose from the body several times using small pliers so it would turn free. So far it doesn't leak and is more solid than it was when it was new. If they glued it properly when it was built it would not fail in this manner anymore.

I went to their website to share my findings. After typing all this info and my personal info I found that to submit it I had to join their PUR newsletter club. So here I am. This only tells me that as things go they are not interested in making a better product or solving consumers problems with their product. As a former Corporate Executive I valued this type of feedback and always,if at all possible,I would act on it.

Michael of Stephens City, VA November 4, 2009

PUR faucet water filter developed leak. Purchased 2 months ago. Second purchase of this type of filter. First purchase had identical problem (hairline cracks).

Treasa of Camden, AR November 1, 2009

Bought a PUR water filter system that was installed over the kitchen sink. One month to the date of purchase and installed hairline fractured cracks appeared out of no where. I should have researched this product prior to the purchase, but for a company whose name is known in households around the world who would of thought their product would have this kind of malfunction. I am very disappointed in this water filter system and people please beware of such a purchase, it will get under your hair. I was out of the purchase price for the system and two filters before the system stared spraying water, but before doing research and finding out that others were having this problem.

robert of Somerville, NJ October 31, 2009

when i first bought pur about 5 years ago they did leak. the customer service was good about it and sent me a new one and said to me if this one goes out again send it back. it did and they sent my money back. i decided to try one more time. they had a more expensive one (silver in color). they gave us a coupon to purchase part of it.so we did. we have had it for 4 yrs and it hasn't cracked or leaked. but now we are concerned about the filter. we use the 3-stage filter.the water is coming out faster than it used to.we refill gallon container's.it takes about 30 seconds to fill one now.it used to take about a minute to fill. our house pressure is fine. maybe they forgot to put the element in housing. my friend says she is tasting chlorine. it is supposed to take it out.i am going to look into this further.

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