RainSoft Water Treatment Systems Reviews

The installation was fine. Two guys were here. And they were very nice, answered any questions that we had, and didn't make a mess. We got the water softer, which is located in the garage. Then we got the reverse osmosis, which is under my sink in the kitchen. The water has been tested a couple of times, and it all seemed to be above board with what they said and seemed to be fine.

They also did a lot of talking about the soaps, and they left us a bunch of soap. To me, that was more of a problem, because you have all these bags of soaps and these little pump bottles. The bad thing is you gotta store all that stuff. I don't think that's good, but supposedly, it saves you money on soap products.

But the thing about it is, once you get used to your other soap products, and you like the way they work, and you see the amount of suds they have. So, the soap that came with this really doesn't have any sudsing property, so you start to question whether it's really working or not.

But RainSoft was very upfront and answered all questions. I didn't have any reason to suspect anything was amiss. My husband really liked the fact that it was cheaper than a couple of the other products we looked at. There was also a lady who came out a couple of weeks later to test the water and talk with us a little. She was very nice and knowledgeable.

The only thing that happened after they left and they had changed out the RO under our sink, and that water line goes to my Sub-Zero refrigerator, where we get ice and cold water out of the door. We couldn't get any water out of the door or ice. We had to call and have them come back out. It was either that they had not hooked up one of the lines or something. They realized that they hadn't done it correctly, so they corrected that, and that cleared that up.

Our water is not bad, but I have always been able to smell a hint of chlorine in it. With RainSoft, none of that appeared. We bought the system for the kitchen. I don't have the finances for the whole house but I have a quote on the whole house so I'm putting the money together. I've got a contracted price and the kitchen system is a down payment on the total system. That price is good for 12 months.

I was real happy with the initial meeting with their sales consultant. He spent about 90 minutes with us, answering questions and going through all kinds of scenarios. I had some concerns at the point of installation though. The installer did a great job but didn't walk me through. At the end of the installation, I was expecting a walkthrough on the system under the sink. There are three cylinders and a storage tank. He left me with the operating manual, and I got around to reading that the other day, which is a couple of weeks after the installation.

Everything is working just fine. But I was reading it, I need some special tools. I've got to get a spanner wrench to change the filters once a year and the size of the spanner wrench is not indicated in the manual. I could look in the manual to see the diameter of what I need the wrench for, but I have a hard enough time looking at tools at Home Depot as it is. These are really small steps but would be a real improvement from my perspective.

The team members from RainSoft were all great. There was a little issue with the installation. When they were installing the piping, they accidentally cut the internet cable running underneath the ground, which was just installed a week before. It was a new house, so we were just now getting in there, so we did have to call them back out to rerun it. They did run it at no cost to us.

Since the system has been installed, I like the taste of the water. It doesn't leave me thirsty. I didn't really drink the faucet water. I was a bottled water guy. Now, I'm drinking the water through the RainSoft system, so it's saving us money there. My wife notices my skin being a whole lot softer, and her hair is less tangled and she says she's noticed a difference in the way her hair feels as well.

RainSoft is a good investment. We plan to stay in our home long term. However, I was told that we would be able to take our system with us, and it would be reinstalled somewhere else if we just notified the local area RainSoft company, and they will come out to reinstall it. It was a little pricey, but we're looking to pay it off. We're already halfway through on paying it off, we're trying to get it paid off as quick as possible just so we won't have to pay the interest.

Coming out of the dryer, the towels and the washcloth that we use in our home used to be really hard. And when you buy your towels, everything is so plushy, new, and soft, so you want them to stay like that even through your washing. But mine weren't turning out like that. When we got RainSoft, it looks like I bought new washcloths and towels. Then, with the water and the laundry detergent that I was using, with that mixture, it would make things hard. I thought something was wrong with my dryer, but it wasn't that. It was the water that was washing it, because soap was still in it. But now, things are different when we were doing the laundry since we got RainSoft.

I would tell my neighbors that going with RainSoft is a great deal, it will save you money, and you will notice a difference in your laundry. Most of us around here buy cases of spring water. I even got a lady over here who gets it delivered. I don't have to do that anymore, so I'm spending less money now. We're getting older over here, and as we get older, we're looking for saving money, not spending more money. I'm also spending less money on laundry detergent, because RainSoft's rep told me to use my laundry detergent up first, then use theirs, but use half. Now, my laundry is coming out better. The last guy who came out here told us that the system for the whole house that we got from them was running good. He told us that all we would have had to do was add that water softener to the container to keep the water soft. For the upkeep I keep it dust free, because I'm acting like it's a part of the house. It’s a great product.

I went ahead with RainSoft even before hearing about all the perks, like the products and the air filter system. I was in the middle of a kitchen remodel and planning to add a Jacuzzi, so I wanted pure water running through the house. The hard water had already damaged my shower. When the installer came out, he kept looking but couldn’t find a place to drain the water. I showed him where others had theirs, but he said that wouldn’t work and explained it could mix with the water. So he called his manager, who was very helpful. He gave instructions on how to locate the pipes. I turned on the water upstairs and checked around the garage, and I could hear where it was coming through. Once they confirmed it, he opened the wall and completed the installation. He was there a long time and put a lot of work into it, but he got the system running.

There was a hole left in the wall, and I was told someone would contact me to fix it, but no one did. I followed up through Home Depot, and they immediately set up an appointment and had it patched. Overall, I would recommend the product and the service. My brother said the system was a little pricey and I told him that the person in the complex got it first eight years ago and it was 8,000. It has only gone up 2,000. The purifying system was 1,200 but RainSoft gave it to me because I’m an older person. Then, you get all these products, and I don’t have to buy things like glass cleaner, detergent, or dishwashing supplies. I live alone, and this stuff lasts a long time.

The system was an investment. I didn’t realize it would cost that much, but I’m not complaining because I love it. It’s something I’m glad to have, especially with my home remodel coming up. We've only had the system a couple of months, but the guy who came out was amazing. He kept going and knew what he was doing and was clean about it. The system is pricey but it offers a lot. It’s a nice system.

The system wears out in about 30 years, but they replace it. I've also never had problems finding a dealer. I wish the system would keep track automatically of the salt level as I don't like the manual intervention, but the system does what it is supposed to do. It softens the water. I notice a difference in the the feel more than anything else. RainSoft provides value. I'm not a low-cost person and if it gives me value, I will stick with it. I'd recommend RainSoft. They deliver.

At the end of the day, this company lost a $10,000 sale to a competitor purely because of poor customer service and lack of organization. If they can’t manage something as simple as scheduling a water test, I have zero confidence in what service would look like after installation. I would not recommend this company based on my experience.

I'm on an aerobic system, and I didn't want that brine water pumped into my septic. It kills a septic system. Pity the poor people who don't know that, and just let them install it the way they wanna install it, because they will have septic issues within two years, guaranteed. So, when I told them, “No, you're not gonna tie into the waistline and just dump it into my septic,” they didn't know what to do about it. I helped them, looking for a line that exhausted outside. They couldn't handle it. And the salesman even said that they would put in a French drain system, which I was fine with. Five or six guys could not handle it. They drilled the hole in my countertop, which irritated me. I forever got a hole there, and there's nothing I can do about it. That's 2,000 bucks worth of granite. It's a big house.

They said they couldn't patch it in to the refrigerator so I had all of this filter system underneath the kitchen sink. I said, “Guys, I'm on a very expensive PEX manifold system. The manifold is in the garage. Put all that junk in the garage and just tie into it.” They couldn't handle it. The salesman sold us a bill of goods about what they would do, what they could do, what they were capable of doing. They wanted to run PVC lines down the wall. No. So, I told them, “Get all your stuff and get out.” Kicked them off the property. Little did I know that they left all of the filter stuff underneath the kitchen sink half installed, which means that they unplugged my dishwasher from my garbage disposal and never plugged it back up.

The first time I ran my dishwasher, I flooded my kitchen. This is three-year-old cabinets. This is a three-year-old house. I put a lot of water in the kitchen. It flooded the kitchen, the cabinets, and into the pantry. I walked in, I've got a flooded kitchen. That's when I went under the sink, after drying it all out, and discovered that they had never put the line back together the way it should have been. And they didn't take all their equipment, get it off my property the way I told them to. I took all of their equipment, disconnected it, put it outside.

The manager at the shop would never give me his phone number. I spoke to him through the supervisor of the guys that had left their tool at the other house yesterday. I said, “No, you need to get your stuff out of here.” “I'm sorry. What can we do?” I said, “You can replace my countertop. That'll run you about two grand. And you can send somebody who knows what they're doing out here to install it. Other than that, I want my money back.”

We had paid in full $8,990. We don't know him. We don't know if he's honest. It turned out he did not cash that check. And he said, “I'll give you a soap dispenser to fill up the hole in your countertop.” I had already bought one. Other than that, he said, “I can't replace your countertop.” You're the one that drilled the hole in it, just because you didn't realize you were drilling a hole in $2,000 worth of granite that I told them not to do. I didn't tell them not to drill the hole. I told them I wanted the purified water in the refrigerator.

My house is on a manifold system. You can turn off the water to the refrigerator from the garage, and everything else will function, except the refrigerator. So, you can just tap right into it. The guy that came out here that knew what he was doing did exactly that. Amazing. So, all that equipment is in my garage, and my refrigerator gets that purified water, which is exactly where I wanted it. When we want a glass of water, that's where we go because it’s cold.

But the guys that were here that didn't know what they were doing, said, “We would have to put the system in the cabinet next to the refrigerator and drill through the wall.” I said, “You don't seem to understand.” That was on a Thursday or a Friday. The manager guy at the office that I had been talking to said that his plumber was busy or on vacation or out. The following week, the guy showed up, and I hit him at the driveway.

It was him and two other guys. I said, “I've been in construction all my life. I was a general contractor in North Carolina. I know what I'm talking about.” The first set of guys did not impress me. This guy, after talking to him for five minutes, I knew that he knew what he was doing. I went through all these situations with him, and he said, “No, we'll just do this and tie it right there,” and “No, we'll put that there.” He said the water heater drain pan drains outside, right there, and he had tested it. He said, “We'll just tie into that line and run a line into your backyard, and that's where your brine water will go out way out into the back.” It took him an hour to do that. And every time I hit him up with how I wanted it done, he had a solution. He knew the answer. He was good. He knew his job. We finally got it done.

Other than that, my complaint is I cannot find an owner's manual for this system. The guy that installed it said, “Here, you can tie into the internet here and run it off your phone and get all these reports.” I said, “Great.” I had no idea how to do it. Now that I've got the app figured out, it would alert me when I need to add salt. But if I didn't figure that out, all I could do was open up the lid and look in there and say, “Looks like I'm good on salt for a while.” I made a deal with them when we were negotiating price and all that they would supply me with a regular supply of detergent. But they would give me four dispenser packs because I have four adults living in this house. My wife takes baths, I take showers, and my sister and mom each have their own bathroom. They only delivered two, but a little while later, they came back and dropped off the other two.

I also made a deal that they would give me 600 pounds of salt, which is what the salesman said we would use in a year. I said, “Okay, give me a year supply of salt.” They agreed to that. When they dropped off the two dispenser packs, they gave me the extra 12 bags of salt. I had to go through all kinds of problems, phone calls and emails and waiting for them to call me back. All in all, it ended up being a successful transaction. From the salesman to the first guys coming out, the whole thing took 10 days. It was a full week after that before I got the guy that knew what he was doing to come out.

I would recommend the product to a friend. However, I would also insist that I be there when the salesman came, so I could tell the salesman, “You're lying. I've been through this before. Don't blow smoke. Tell us the truth. If you say that qualified plumbers are gonna come out, be sure you send qualified plumbers, not installers.” And there's a huge difference.