Complain about a product or service

Re-Bath

Lisa of marlborough, MA November 6, 2009

we had a shower installed in our bathroom by Bay State Re-bath. The installer put the shower door off center and when I asked to have it moved they refused and charged me 175.00 to put it where it belongs.

I was charged 175.00 to have the shower door placed where it belongs, where I was told it would go, where they are all placed in the showroom and I was yelled at and treated rudely by the owner Jennifer B. after spending 8,000.00 They refuse to refund the extra 175,00 and told me to take them to court. The also lied to the BBB saying many things that were not true. I have detailed records and photos....I PRAY THAT THIS IS THE LAST OF IT!

Raymond of Grapevine, TX October 27, 2009

I had these gentlemen put their super duper stuff in my bathroom. We moved a few months later and leased the house. I was getting ready to lease it again and I found that they had disconnected the air conditioner drained that drains into my bathtub drain and just let the water drain under the slab of my house. This caused the clay of the house to swell and the foundation of my house to buckle. The foundation company charged us 27,000 is fix the foundation problem.

Now back to Rebath, they are no longer in business. They never had a plumbing license and the franchor in Az, a lovely person named Hedi, says we are in just screwed. They might be willing to fix the plumbing leak. The insurance company says we will need to get Rebath to pay for their mistake so collect from their insurance company. But you know the rest of the story Rebath didnt have insurance.

Alena of Floral Park, NY September 30, 2009

Their supposed 'lifetime' warranty is garbage!! I got liners installed in 2001. One of them has been pulling away from the tub and looks horrible. I have trying since June to get this liner replaced (one of their service guys actually saw the liner and said, "The liner needs to be replaced!"). It's been one excuse after another as to why my warranty suddenly isn't 'valid.' First they claimed I never paid the remaining 200 balance back in 2001! Faxed proof and then radio silence.

Second, they claimed they gave me a 5-year-warranty back in 2001! Um, wrong again. I had a copy of the actual LIFETIME warranty that I also faxed and mailed over to them. I have current complaints on file with both the BBB and Attorney General's office. DO NOT do business with this company, unless you want to be stuck with a rotting, useless liner in a few years.

Robin of Greenwich, CT September 15, 2009

A week and a half ago I had a free home estimate from Rebath sales rep Carrie & Rob. They gave my no brochures or other material indicating the price quoted. They spent alot of time badmouthing competitors. Someone from the office called to follow up & left a voicemail on my home phone. I am not interested in going with ReBath, so I did not return the call.

Today the same person called my cell phone. I answered and told him "I am not going with you, Goodbye" and I hung up (I was with a client at the time). When I returned home, there was a message from this same male on my home phone stating "Hi Robin, thanks for returning my call and hanging up on me."

First of all, I never returned any call to him. I hung up the phone after I said goodbye & that I'm not using ReBath. This display of unprofessionalism and immaturity is one of the reasons I will NEVER use this service. If the office/sales staff act this way I wonder what their other service people are like. This is disgraceful!

PATRICIA PASSARELLI of mt laurel, NJ August 29, 2009

on 10/10/08 signed a contract to have our bathroom done after sales rep measured, reviewed and settled on a price. 3 days later the company owner called and said that bill made a "math mistake" and the job went from 6178.00 to 11,339.00!!! After much yelling on my part he graciously brought price down to 8146.00. I stood firm and said we had a signed contract with a %50 deposit on my credit card. They never processed the deposit, but refused to honor the original contract. I do not have anything in writing from them denying the contract, just verbal. I thought that they had to follow through with the original contract, am I wrong?

Elsa of Norwalk, CT August 4, 2009

I signed a contract with Re-Bath of Connecticut dated 5/5/09 to have my upstairs bathroom renovated. The installation date on the contract is 7/2/09. I paid a deposit of 2,365, which is 50% of the price, up front. The sales rep said there might be a slight delay due to an office move, but the job would be done at the latest by the end of July.

It is now August and Re-Bath still has not even scheduled the job. Further, they moved and did not provide a valid new address or phone number. I went to the supposed new address, and it is the 2nd floor of a 2-family house. The phone number had a recording "you have reached a restricted number." I also went to their old address -- which is still given on their website as their address -- and it is vacant.

I faxed the corporate office of Re-Bath in Arizona, also left messages for them, but did not get a reply. I went in person to the insurance company whose Certificate of Insurance Re-Bath has. The insurance company verified that they insure Re-Bath but tried to call while I was there and could not get ahold of Re-Bath either.

Today I got a phone call from Re-Bath's scheduling clerk Grace. She told me they are now located at North Haven, CT 06473 with phone -1600 (her number showed up on my caller ID as 1601). She says she still does not have a ship date when the materials for my job will be trucked to Connecticut from Re-Bath's facility in Arizona. I asked "when did you order the materials?" and she could not tell me a date. She said she didn't know whether the office in Arizona had received the order because she does not have a confirmation from them.

In the meantime on my answering machine I got a call from "Amy" in the Arizona office, merely telling me the new Connecticut phone number and advising me to call there to get my problem resolved. According to the CT Dept. of Consumer Protection, under Connecticut law if it is 30 days past the scheduled date and substantial work has not been done, I have the right to cancel the contract and demand that Re-Bath refund my payment.

From what Grace told me today, no substantial work has been done: she did not have any confirmation from the Re-Bath materials fulfillment center that they had received her order. No materials have been delivered to the job site. Furthermore, the CT Dept. of Consumer Protection says the language of Re-Bath's contract is in violation of CT law, as contractors are required to give a definite start date and completion date, not an approximate date as their contract says.

I have sent a certified letter (also by regular mail) to both of the "new" addresses demanding refund of my 2,365.00 deposit by 8/17 or else I will take further action. I have also filed complaints with the CT Dept. of Consumer Protection and the Better Business Bureau of CT.

Ramona of Colorado Springs, CO July 14, 2009

October 2008, started the contracts and ordering of materials for remodeling of 2 bathrooms at a cost of 7000 – with receiving a 10% cash discount. We paid all of the money up front because the owner seemed genuine and the corporation had been around for years. January 2009, told materials were in and the contractor began demolition on the first bathroom. The contractor replaced some drywall, got the shower pan down and put up the cement board in the shower. He also took down half of a wall between the shower and the vanity that was going to be replaced with glass. The contractor was slow to get any work done and he didn’t work full days.

Then the contractor just stopped showing up. The owner Mr. Dave F, of Monument, Colorado, gave the excuse that the contractor was sick. David showed up a couple of days to paint the bathroom walls and cabinets. He appeared to come clean and said that his contractor wasn’t really sick. The real reason for the delay was that his contractor of 8-years took everything out of his warehouse and ran off with it. I was told that I’d get 1000 discount due to the issues and inconvenience, but never received it.

February 15, 2009 Mr. Dave F sold the company to the Denver office. We were told by Mr. F that Rebath corporate would take over and complete the work. I called corporate office and after many messages later finally got a hold of someone who sent out a husband and wife team to assess where we were in the process around April 2009. They work for Am Bath, which remodels hotels and motels. They told me that Mr. F left 80 other families in Colorado Springs in various states of bad remodels. He gladly took their money without remorse. Dave was also performing jobs he was not qualified to do, such as installing new cabinets, plumbing, and countertops, which was what he was scheduled to do in my second bathroom that fortunately he didn’t start on. My re-evaluation by Am Bath was in April 2009 and now it is late July 2009 without a phone call from them stating when my bathroom will be started.

I started this process 9 months ago and I am out 7000. My family of six cannot use the shower because it has been demolished. I am down to one bathroom. My upstairs bathroom remodel was not started. All I ask is for Rebath to either give me my money back (preferred) or finish the job in a timely matter, but being timely isn’t a quality that they embrace.

Bruce of Griffith, IN February 21, 2009

Bruce of Griffith IN (02/21/09)
Due to my wife's leg problems we had do a tub to shower conversion at the cost of 7000.00. They did not anchor the base solid. The base now bounces like a trampoline and you lose your balance when you have to move around. It is very unsafe. They have been here twice to look at the problem and both times they agreed there is a problem. The installer and the Re-Baths main office does not return phone calls. This has been going on for 5 months.

I am afraid my wife is going to lose her balance and fall through the glass doors.

Nancy of Philadelphia, PA February 20, 2009

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