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Regency Appliances

Regency is an Australian manufacturer located near Melbourne. It is said to be very advanced in its manufacturing processes, but some of its customers might not agree.

Marie of Warwick, NY, writes (6/15/01):
I bought all new appliances from a local distributor. Chose Maytag and was told to get a Regency VSA dishwasher instead. Which I did. I paid a lot of money for it and expected it to last more than 2 years. I purchased it on June 4, 1999. On May 16 2001 the dishwasher was running and smoke started to billow out from the handle. I shut it down and checked to see if something plastic was burning, which it wasn't. The next day I called the local distributor and they sent someone to come and see it and they told me that the company (Regency) had a defect in the product and was making a "kit" to replace it. Something with the wiring and the timer. They ordered the part from Regency on May 21 (ish) and as of this date it is on backorder! I called them again (on June 7)and they said the Regency told them it would take another 4-6 weeks. (I had already been waiting for 3 weeks). I then called Regency and spoke to someone named Carl. He told me that the part was in stock in their factory in Australia and it usually takes 2-3 days to deliver. Today, June 15, I called Regency again to see what the status was and spoke to John. He told me it was too late because it was already Saturday and they couldn't get an answer from Australia. When I asked him why I wasn't contacted earlier than this, he said he didn't know. I then asked him if this was how Regency did business and he said "I guess so!" I am not a happy camper. I bought this dishwasher in good faith from a local distributor with a good reputation and continue to get the run-around. I can't believe that a consumer buys an appliance and it will be out of commission for 2 months when the fault is the manufacturer! Faulty part, they (Carl) admitted that to me in our conversation. BUT ... I am the one who is sitting on a non-usable appliance! While everyone else passes the buck! Do I have any recourse or am I just stuck with this situation and have no alternative but to wait the 2 months for the repaired part? I paid $600 plus installation for a high end dishwasher. My house is now messier than it was with washing and drying the dishes by hand. It may sound trivial but I pay $13.00 per week for a manicure which is ruined because I have to wash them by hand. I do not get to spend as much time with my family as I should. After all, I paid for that luxury and am not getting it. I would just as soon have them take it back and give me a Maytag, which is what I asked for in the first place.

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