Renewal by Andersen Reviews

All the people that came in to work on the windows were Ukrainian guys, and they were very efficient, upfront, right to the point, and knew what they were doing. I always give them coffee or whatever they want, and it has always been very professional. In the early days, like on my big kitchen windows and my living room, we had a crew of maybe five, six, or seven. But we only had a crew of a few people for the last install projects. They've always showed up on time, work good and were polite.

I made Renewal a lot of money. My next-door neighbor, that house was built eight years ago, and the windows that were put in that house were Millhouse Windows by the contractor. Eight years ago, the contractor finished the house, and he sold it to a family. And a few years later, the guy talked to me about how all the Millhouse windows were leaking in his house. He had to replace all the windows. And at that time, this was about 2022, I said, “I've been getting my windows by Renewal by Andersen, and they're a little on the spendy side, but you'll never need to replace your windows ever again because of the patent on the outside frame. It doesn't dry rot, and they do professional.” My neighbors ended up replacing their whole huge house with Renewal by Andersen windows because of my recommendation.

They spent over $175,000 on their windows, because of my recommendation. And since 2022, when I've been replacing windows, I've always asked the people, “Next door, you can talk to the neighbors. They went on my recommendation. They spent over $175,000. Can I get a little discount on the recommendation?” RbA has never given me a discount, and that was a lot of money that I threw at them.

They're a very professional company. If anything went wrong, they would make it up. Also, you will feel cool air in your house, and you'll notice the difference. After I did the kitchen windows in 2017, and I got it stained by my handyman, I looked at it and said, “This is just absolutely beautiful.” Five months later, I decided to do the living room windows. I loved it. The look and everything was beautiful. And the glass protects you from ultraviolet harmful rays.

The installation crew, who consisted of, Owen Sr., Jose, and Louis, were punctual and got right to work. They were all very polite and they all greeted me when they arrived. I watched these guys. It was mesmerizing to watch them as they worked so well together. They made an excellent team. The crew worked at a steady pace and had all five windows installed within the first day. They returned the second day, and again greeted me with smiles on their faces. They were all such pleasant people. They got right to work and installed the door, trimmed it, and the windows out, and installed white marble window sills. My home was built in 1958, and gas settled a bit. So the crew had to make some adjustments to make the door fit. But they did an excellent job on installing it. They cleaned everything up before they left. They did such a good job that I plan to have the same crew install my two back sliding patio doors when I get those done.

James stopped by to do a final walk-through after the job was completed. He was very informative and answered all my questions. He was so likeable that I was reluctant to see him leave. Oviedo and Owen Jr., arrived the following morning to stucco around the exterior of the front door, and they did such a professional job that I intend to hire them to re-stucco the exterior of my entire home in the near future.

I hope I didn't miss anyone in this review. Everyone involved was so nice and genuinely caring. And they all did an outstanding job! The new windows and door just beautiful! And I absolutely love the white marble window sills. Thank you to everyone at Renewal by Anderson windows! I am definitely a very satisfied customer. ☺️

Once it started, it went very well and quickly. It was very well done. The people who did it were professional, friendly, polite and respectful of our space and our time. They cleaned up after themselves. They let us know what was going on throughout the entire process. When they showed up, they notified us right away that there was a part that they needed that they didn't bring with them, and that management was gonna bring it up to them immediately, which they did. It didn't slow down the process. And when they were done, they noticed that there was something that they didn't plan for in regards to the part that they needed for the threshold. And they were there within 24 hours with the correct part. They had it installed in less than 30 minutes.

The new door is easy to compare with our old door, which was a nice, old, solid wood door, but it was very heavy. We had some shifting in our structure, and so the door frame was out of plumb. We had gaps and breezes and things for many years that we struggled with. So, having something that's brand new with tougher and lighter materials that open nicely, and you don't have to push it or shove it or slam it, it just performs so well. It's night and day for us. We lived with that door for 20 years. However, even though the quality, the service and everything were great, $9,800 for one door is a lot. But if people have the money, then they should do it because they will be satisfied.

The guy who came by turned out to be Kayla's father. He showed us a window display, what Renewal had to offer, how long their windows last, and what they use to make them last. He went into a lot of detail about how they were different from others and talked about their experience doing windows. When he showed us the double pane and the different types, we decided we were going to do it and told them. After that, another person came, measured the windows, and showed me his display, which was very unique because he showed exactly what it looked like and how you can open it. It was the whole setup, and we did that. The installers who came were top-tier. They were quick, efficient, and proficient. They worked fast but didn’t miss anything. You could tell they do this all the time. They were prepared and informative.

The guy also told me they had to make a minor change with the frame measurements, from about 2 inches to 3 inches, but said they wouldn’t charge me since it wasn’t on us but on someone who forgot to measure it. So, I appreciate that. He was very nice in explaining it and the workers were professional. The first thing he did when he came in was ask if it was okay to use the bathroom if they needed to. I told him yes, that wasn’t a problem, and showed them which bathroom they could use. Most people don’t ask, but he did, and I appreciated that. I work right up the street from my house, so while they were there, I would come home and check on him and his workers. It was a long time to be working, and they looked hot, and I gave them bottles of water. My grandma and my aunt said he was very respectable and they were not rude at all.

As we moved forward, the installers told me the windows were energy-efficient and would help with utilities, which we’re seeing. The windows also felt more personalized with how they were done before installation. If I could, I would have gotten my whole house done, but I have around 20-something windows. I had one of the big windows in the front done as well as most of the ones on the back and the side. The house was holding moisture there, and it was starting to create mold, which was why I focused on those first.

Renewal by Andersen is the best place to go for people who want to get windows because they're very knowledgeable about their job and what they have to offer. A lot of people are not knowledgeable about what they do and what they offer, but with Renewal, it wasn’t like that. There was no hesitation. They could explain in detail whatever I wanted to know, whether it was the weather finishing, the kind of paint, the framing, the double pane, the screens, or the types of windows. If we pointed to something, they would ask if we had any questions, and once we did, that’s when they would start. We asked about our bathroom, and he told me the different types of windows that we could possibly use. They were very descriptive about the options.

The quality is great, and I’m happy with the product. But I’m embarrassed to tell people how much I paid for the doors because they are very expensive. Everybody I know wants to get by on the cheap, and if I tell them I paid around $14,000 for a sliding glass door, they’re going to say they can’t afford that. They would compare it to getting four windows and a sliding glass door for about $7,000. They would probably go somewhere else and might end up with an inferior product, but they’ll be happy with it because it looks good. Hopefully, the value will show in the house and in the longevity of the product.

When I first called Renewal by Andersen, I was expecting something like that to be on the high end, but not as high as I paid. The bottom line is you get what you pay for. The framework, hardware and glass are of very good quality. It's a great product and you get good customer service. I had a little problem, and the contractor they hired came back and fixed it. Right now, when I’m coming into my French door facing West, I hardly feel any heat coming through the glass. It does a good job of insulating itself and is not causing heat to come through the glass like a cheaper window might.