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Restoration Hardware |
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Jennifer of Westchester CA (05/28/08) After many calls and false promises to deliver my barstools at $200+ dollars each, I finally reached a manager who agreed to not only send them when they came in(they were on back-order), but also send me loaner/returned chairs from the Tracy warehouse in time for my son's 2nd birthday party. I never received the loaner chairs; I never received a phone call or e-mail to that effect so that I could make other arrangements; and I never received the back-ordered chairs either. I called and they said they wouldn't even honor the sale price, that the chairs were discontinued(which they were not), and there was nothing they could do for me. I saw the chairs on the web-site at their original price of $500+ that very same day! I ordered cushions for my Montauk sofa. The customer service representative assured me that they would fit even though they had changed the configuration of the cushions since I had purchased mine from a two cushion back and base to a three. The cushions are on my sofa, they spill over like an adult trying to sit in a children's stroller, and the couch in an embarrassment.
The cushions on my other sofas (I have three total) have completely disintegrated on the inside. They are in a covered area so I just don't understand. They no longer hold their shape and I have to carefully stuff the contents back into the outer casing when I launder them. I have been promised new inserts for my cushions, twice, and they have never arrived. Judith of Mount Kisco NY (05/21/08) I actually (silly me) tried to use the gift certificate. Low and behold it is NOT REALLY exactly a direct gift certificate (REMIND ME TO NEVER GIVE ANYONE A GIFT OF A GIFT CERTIFICATE FROM YOUR COMPANY UNLESS THEY ARE MY ENEMY..HOW HUMILIATING WOULD THAT BE). BECAUSE I have to charge $250 to my card and wait for the company to reimburse me/credit my card!!!!!!!!!!!!!!!!!!!!!!!! WELL THIS IS SOMETHING THAT REALLY DOES WARRANT POSTING ON THE INTERNET. Can you possibly help me place an order with the gift certificate you gave me Devin, without my having to charge $250 on my debit credit Visa and wait to be reimbursed?
Please let me know. Millions of Internet surfers are waiting to hear your response. Laura of Madison WI (02/02/08) When I called Restoration Hardware, no one seemed to know whether it required slats or not, and in fact we got contradictory answers. It took multiple phone calls (and several hours) to sort it out. When they concluded it needed slats but they were not available, they ordered a second bed. We finally got action, thanks to one of the better supervisors, and after threatening to return all of the furniture if our problem wasn't dealt with in 24 hours. Stan of Santa Monica CA (01/16/08) Melissa of Rye NY (01/15/08) When I went to hang them all I realized that on average each panel is about 5 inches short but they are all approximately 50 inches wide as they are advertised to be. I have complained to each of the stores and have also put in two calls to corporate headquarters which have never been returned. All I am told is that since these items were on sale all sales are final and I cannot get my money back. In addition they blame the dry cleaner for ruining these. I have argued to the managers at each of these stores that I received defective merchandise and should get a refund. In addition, the dry cleaner is a very reputable cleaner and cleaned the first set according to the label and only pressed the second set yet all eight are well below the labeled length yet measure the labeled width.
Tori of Layton UT (03/30/07) Erin of Alexandria VA (01/05/05) When I asked if I could order bed with my original confirmed price I was told that the bed was not available. When I mentioned that I had just spoken with someone who confirmed that multiple beds were in fact in stock and that I wanted to speak to a manager I was told that I would receive a call in 48 hours. It is now Jan 5th and I am still waiting for that call. I finally did receive notice that my orignal order was cancelled in a letter post marked Dec 28th. They lied to me. They had the product but did not want to sell it to me at a discounted price. Marla of Philadelphia PA (09/10/04) After one week I was told they had a couch and needed me to be home so they could deliver. I was extremely excited and took leave from work for our scheduled appointment. When Restoration Hardware arrived at my home to deliver the couch - it wasn't the right model. I contacted the store they said that the couch I wanted was now a special order and it would take 3 months to get my new couch! I was upset that I wouldn't have a couch for so long but said I was still interested if they could provide a loaner couch. Three phone calls to various rude and unfriendly departments I finally canceled my order. 3 weeks later I received a phone call from the Restoration Hardware delivery warehouse. They had a 'loaner' couch to deliver and wanted me to be home again. Apparently someone did end up ordering a couch for me even though I was told it was impossible. And apparently after I cancelled my order no one communicated with the warehouse.
The logistics from purchising my couch to actually having it were an absolute nightmare. I couldn't believe I was spending $4,000 on a product I'd have to wait 3 months for and they were still treating me like crap! They didn't even care that I cancelled my order- How are these people ever going to stay in business? Christine of Elk Grove CA writes (8/29/01):
Won't get my products at the sale price. Report Your Experience
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