Restoration Hardware Reviews

I have never had such a frustrating experience with RH. What should have been a simple furniture purchase turned into nearly a year of stress, delays, billing issues, and endless phone calls. My furniture experienced multiple delays, communication was poor, and every step of the process seemed to create a new problem.

Bought an outdoor furniture couch from Restoration Hardware. In less than two years this thing completely chipped away and fell apart. It looks absolutely terrible now. When I asked them to replace it given, it’s embarrassing Loocke, and terrible craftsmanship. They refused and told me I just needed to buy their product and treat it. Absurd. Front Gate when presented with a similar issue quickly replaced it. Do not buy from Restoration Hardware. Buy from front gate. That seems to be the lesson here. Customer service from restoration hardware was abysmal.

RH has changed mills for their Belgian linen quality - used on upholstered furniture & blinds - and the new quality is coarse, scratchy, unlaundered & a slight girly different hue to the fog color I have purchased previously. Why is this a problem? Because my Belgian track armed sofas are the original color & quality & my new ottomans are in the new quality. So annoying as I was planning on new linen blinds next. What to do?

My husband and I went to RH outlet in Clearwater Florida, Sunday, 2/1/26, to look for an extra large coffee table. We saw 2 that we really liked, one was $1,230 & the other $1,050, which was more within our budget. When we got home we decided that we wanted the Oslo for $1,050. I called first thing Monday and Bryan said he could put my name on it if I picked it up in a few hours and I said okay. I called Bryan back a little later to ask if someone could help me load the table, and they said yes, so I rented a van. I called the store one more time later with my eta because I'm an hour away.

We had an amazing initial visit with Restoration Hardware's Roseville team- Dee and Kathryn **. From the moment we arrived, we felt genuinely welcomed and cared for. They were attentive, thoughtful, and intentional in creating a comfortable experience — offering water, inviting us into a private meeting space, and taking the time to truly listen. We also appreciated how inclusive and respectful the environment felt. We left feeling valued, excited, and confident about moving forward. Highly recommend.

Outstanding delivery experience with RH! Nery and Tylor were absolutely fantastic—professional, punctual, and incredibly careful with the furniture and our home. They handled everything with great attention to detail, were respectful, friendly, and made the whole process completely stress-free.

A few years ago, I bought a RH reclaimed wood, VERY rustic, planked dining table on an iron pipe base. It has scars, split wood, dents, etc. as planned. Supposedly it was reclaimed from some river. I wanted rustic. However, there is something deeply imbedded in the wood that I cannot clean. From the start, very wipe or washing completely stains the cloths. I have no idea how to solve and just covered the table. RH customer care has been useless. Due to concerns about toxicity, I give up.

Updated on 11/17/2025: We are extremely disappointed with our recent experience with HR. This is the second home we have furnished with HR, we came back because we trusted the brand and appreciated the quality of their furniture. Unfortunately, this time, it has been THE WORST EXPERIENCE WE HAVE EVER HAD. The level of communication has been completely UNACCEPTABLE. After expending a significant amount of money and time, we have been left frustrated and disappointed.

I used to be the happy owner of a RH European white down comforter but following their washing and drying instructions, and despite having the down sewn into individual squares, the feathers migrated and now I have squares that have down and many others that do not. When I spoke to customer service, despite having the original cover the comforter came in, their UPC tag and the washing instructions tag, apparently without the original sales tag (who keeps that???) they would do nothing and were very blasé about my problem. As a result they have lost one customer and I hope many others based on their non-service.....

Let me first start off by saying we have been buying from RH for years. I have never had an issue with their product till now. We just purchased thousands of living room furniture from them and every time it comes theirs and issue with the fabric. Runs in the fabric, small holes starting, snags, list goes on. My problem is this didn't happen once we are on our 3rd switch of fabric...2nd switch of fabric all together to see if something gives. Well it's not...same issues with this. RH quality in my opinion has completely gone down hill. We contacted our sales person at RH whom has been very kind.. Said she talked to her team. They would give us 500.00 off. Talk about a slap in the face. Keep that 500!!

Met with the gallery manager yesterday. While the situation is still ongoing, he listened to my concerns and made reasonable suggestions towards resolving the issue.

I have dealt with Restoration Hardware over many years and have spent significant money with them on Residential projects. The most recent project having started in 2023 in Naples, Florida which has had significant delays due to Hurricanes and condominium building shutdown. I find it distasteful and disappointing that RH is not more empathetic in delaying delivery of all the furniture given the circumstances- placing undue stress in an already stressful situation for us. Also having asked for their Customer Experience Executive Stefan ** to reach out to me has fallen on deaf ears, although their website indicates someone will respond to you within 24 hours – what a huge disappointment on ALL fronts! They have given me an option to take the furniture or forfeit my down-payment – this bullying is also not appreciated. RH doesn’t deliver a great Customer Experience and I won’t be using them again.

I purchased a piece of furniture to be delivered a specific day. They gave me a delivery day that I was not able to accommodate. I called and moved the date. I have a very important event happening and I counted on that piece of furniture to be delivered before then. I waited and waited on the day of the delivery (after cancelling all my activities of that day) and I never heard from them. I called the warehouse and they told me they did not take the appropriate steps to reschedule and the piece was not able to be delivered. I called customer service and they lied to me saying the truck had a delay and that they forgot to let me know.

It is impossible to be anymore impressed with a company than I am with RH! This velvet cloud couch that we’re blessed to have is off the charts comfortable! Their team is exceptional too. From the sales team, customer service and ESPECIALLY the delivery drivers. Just kind and knowledgeable guys that made life so much easier. A++!

Thanks for shipping the additional robe, while we wait for the original. It was appreciated and in time for Mother's day.

I had a great experience with RH but it might have to do with the location -- I didn't order online. I purchased a bed from the Baby/Child/Teen store in Corte Madera, California. (I was also in the Walnut Creek location and they were equally terrific.) Everything was perfect from start to finish -- the sales associate was super helpful, the bed was delivered as promised, the assembly went smoothly and quickly, and I couldn't be happier. That was nearly a year ago and I've had no problems at all.

Restoration Hardware furniture fabrics are absolutely terrible. For the premium prices they charge, I expected high-quality, durable materials. Instead, I got fabrics that started pilling and fading within weeks of use. The ‘performance fabric’ they market so heavily is a joke—it stains easily and doesn’t clean up as promised. I followed their care instructions exactly, but the fabric now looks worse than anything I’ve ever bought from a discount store. On top of that, the textures are rough and uncomfortable. Honestly, I feel scammed paying for what they claim is ‘luxury.’ Customer service was no help, either. When I reached out to address my concerns, they brushed me off and said "as we do with our store furniture, you need to constantly "shave" the fabric." REALLY!! DISGRACEFUL!! Cheap products at exorbitant prices. If you’re considering their furniture, save yourself the headache and look elsewhere.

Just recently purchased the Cloud Couch for over $12K; within five weeks of owning it, I am experiencing issues that I would have expected in five years. Fabric quality is EXTREMELY poor and not meant for regular use. These couches are only appropriate for occasional use and are clearly not meant for everyday usage. Large fabric pulls are apparent across all cushions. Will likely have to replace the couch in a year. Not worth it. Have purchased from lower cost companies that have lasted a decade. I called Restoration Hardware to discuss my disappointment with their product and was told I could return for store credit. Not an appropriate answer, gave the impression that they are aware of the low quality of the product and the approach to dissatisfaction is to hold customer dollars hostage. Do not purchase.

The quality of RH is nice but not durable. It is a luxury disposable model. For example, we bought Italian hotel satin stitch pillowcases. Within a month of each other, each case ripped across the middle. They are nice while they last but they don’t. We won’t be buying RH anymore.

Beautiful looking furniture but really lacks the quality for the price. I bought a desk and side table in the same antiqued grey oak for my home office and within a year, the finish was wearing off the top of the desk and the table leaving exposed wood. This is with a glass mat protector that covers the work area in front of my computer. I am the only person that uses this desk. I travel and work remotely so it is essentially used only on weekends when I'm home.