Complain about a product or service

Rheem

Jerry of Lynbrook NY (09/24/08)
I purchased a Rheem tankless water heater rg53 dvu. This unit was defective upon installation.Rheem maintenance order # 1601986 Rheem tec asst claimed they would send a cust rep to investigate situatiuon. They refuse to take responsibility, only to tell me to seek satisfactio from the distributor

I paid $1200 for installation only to have to disconnect and reinstall my old gas heater for hot water.

Michelle of Baltimore MD (07/15/08)
I purchased a Paloma tankless water heater, which was installed Nov. 2007. On July 10, 2008, I awoke to find I had no hot water. My husband called the 800 # in our manual. Rheem made a service call to a local plumbing co. The plumber came on July 11 and determined that a gas valve was defective. Rheem said that they would overnight the part to our home for a Saturday delivery.

After waiting all day for Fedex, I called Rheem back, they had no tracking info for the part but assured me it was ordered and I would receive it on July 12. Needless to say today is July 14 and I still have no hot water. When I spoke to Rheem on July 12 they told me the only info they had was that the part was sent for Saturday delivery. when I called this morning they told me that their computers show that the part was shipped today 7/14.

I have been without water for 5 days. I have had to boil water for baths for myself and my 4 year old daughter. My husband has been taking cold showers. I think this is ridiculous. They have very poor customer service. I was told by Ms F that they are under no obligation to ship this part overnight and that it was done as a convenience to me. What convenience? I'm still waiting, even after they told me I would have it on July 12. I just want others to know about my experience.

I paid over $1000.00 for their product and am not at all happy with not having water for 5 days and the poor customer service. Rheem also told me that they do not have Senior technical support operators on the weekends. So I guess if you have a problem with your water heater you'd better hope it happens on a weekday. I also feel that since they are aware that they will not be able to ship parts on the weekend, that when a consumer calls on a day that falls close to the weekend(in my case a Thursday)that they should send a plumber the same day, to assess the problem, and then the part can be shipped immediately not after the weekend. When calling Rheem also be prepared to wait on hold for a long time. Both times that I called I was placed on hold for over 27 minutes.

No damage just huge inconveniences. I had to boil water for myself and my daughter to take a bath. Could not launder certain clothes. had to boil water to wash dishes

Jeanine of Ontario CA (05/14/08)
Rheem water heater was installed on 02/10/06. in April 2008 my water heater destroyed a room with a leaking hose, now in May 2008 there's no hot water and no water pressure. Called the representative and he said to replace the unit and keep the labels on the unit. No further information was given.

$4500 worth of damage to the house.

Dewitt of Empire AL (03/03/08)
My home had a Rheem Hot water heater, professionally installed in 2005. Three years later, the unit leaked, and required replacement. Since the failure was within the 6 year warranty, Alabama Power (my electric supplier) provided me with a replacement. There was a $102.00 fee to condemn the failed water heater, and a $120 fee to install the new Rheem water heater.

This heater was defective even when I brought it home,and had it professionally installed. It leaked immediately. Alabama Power provided me with a third Rheem water heater, and I had it installed profesionally. The whole ordeal was over on March 3, 2008, having lasted one week and 3 days.

Teresa of Kenosha WI (02/10/08)
I have recently found out about a now-explored class-action law suit regarding failed dip-tubes in water heaters. We had our Rheem water heater installed 12/31/98 by Flat-Rate Plumbing in Kenosha, WI. (They told me the water heater was guaranteed forever.) They charged me $l000.00 - I guess because it was New Years Eve. We have almost no hot-water pressure in the bathroom and very low pressure in the other taps in the house. When I read about the class-action suit, it was WAY too late. Was I supposed to be notified by Rheem or the plumber of the lawsuit? I never was. What can I do? Also, was (is) there any physical danger to the particles in the drinking water?

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