Rheem Reviews

I purchased a Rheem tankless water heater at Home Depot. After a year one of the heating element popped. I have no hot water. I purchased the heating element on their website since May 21. Today is June 8th, I still have not received it. I didn't want to purchase the part on Amazon because I wanted to make sure I get the original part. I didn't want them to void my warranty. Avoid their website if you can find the part somewhere else.

I am finished with Rheem. I have to have the inside coil replaced every three years. They keep leaking. Consistent failures like that can only be inferior product.

Poor quality, Hot water heater failed in less than 1 year. Customer service rep was nice but could help with a part that that was need for 2 weeks. Got next day from Amazon. In order to get reimbursed for the part that couldn’t provide you have to spend an hour uploading and jumping through hoops.

Installed a 50 gallon Rheem Marathon water heater. At a customer's house. The lifetime warranty was the sell. I advised against it. I’m not a fan of any heater from Home Depot. In three months I have nothing but issues. Can’t set the the thermostats like a normal water heater or the breaker trips from overheating. Asked for new ones. It’s been two months. I haven’t received them.

I purchased a new Rheem air conditioner on sept. 11, 2024. In May 2026 my air conditioner was not cooling. I contacted the hvac company that installed my unit (Uniqie Air Heating and Cooling) and they found a leak in the coil and had to add refrigerant, because it was at 60%. They quoted me $2000.00 to replace the coil, even though it was under warranty, that was my cost for labor!!!! I feel this is totally unacceptable!!! For a 1.5 year old unit!!!!! Why do I have to pay for a manufacturer defect!!! Just wanted to share my experience, in case other people are looking to buy a rheem air conditioner. I would say, do not buy rheem!!!!

I purchased a Rheem water softener and was genuinely excited about the Wi-Fi features and the convenience it promised. Unfortunately, that excitement disappeared almost immediately. From the very beginning, the unit was defective. It would not perform an automatic recharge as designed, which is one of the most basic and critical functions of a water softener. Instead, I had to manually initiate regeneration every single time, completely defeating the purpose of owning a “smart” system.

Rheem sent a plumber to check out my consistent problem who was “too busy for this”. He looked at the machine on the wall and said it was fine. Many dollars later it was a faulty mixing valve. Rheem should compensate but have ignored me.

Terrible product, I purchased a PREFERRED-Platinum-RHW42 water softener and in less than a year, something went wrong and clogged my entire plumbing, not to mention the cost of paying a plumber to fix the issue. Called Rheem and they denied coverage. Never again!

In 2022 I bought a 4-ton 15 seer brand new rude AC unit. In 2024 the condenser motor went out and we had to replace it paying for shipping, after hours emergency visit from the technician and labor which amounted to over $200. Now it is April of 2026 and the motor has gone out again. Now it is costing me $470 for shipping, labor and emergency call to a technician. Why am I having to replace a 4-year-old unit with a motor twice in 4 years it's a piece of junk. I called customer service they told me that the technician had to call their distributor service technician. He did and was told so many things could happen to it you'll just have to keep replacing the motor. This is not satisfactory.

July 7th, 2023, ARS Rescue Rooter AC & Heating installed Rheem R-410A heat pump outdoor unit Model Number: W172367287, Serial Number: RP14az24aj2na. I have had trouble every summer. I realize I just gave away $10,000 and definitely do not have the money to purchase another unit. The compressor failed last summer, and now they're saying I need a coil. After reading other reviews, I realize that this will probably never stop and the problems will continue. I am sick to my stomach.

Our A/C contractor chose the brand. We were satisfied because our very old, very reliable glass lined water heater was a Rheem. That tank lasted nearly six years longer than our repairman (who did all the annual inspections) predicted. So it appeared as if Rheem was a reliable brand. Sadly, the same can't be said for our A/C unit. Shame on us for not doing our homework to make sure the Rheem A/C unit was as reliable as the water heater. Our A/C unit is < 5 years old and (We bought it just prior to Hurricane Ian. Unfortunately we had to replace our roof and lost paper files due to water damage) we've put $1,500+ in repairs. We have a 10 year warranty on parts but the labor is expensive.

I bought a top of the line unit 5 years ago. I have had 3 compressor failures and 1 control board failure. They will replace the parts, but I have to spend about $2.5k each time to fix it in labor, because labor is not included. They would be happy for me to keep spending money to replace the compressor. These guys hide behind their warranty and refuse to work with the customer on these types of event. I am out over $15k and all I have is a boat anchor. DO NOT BUY THIS JUNK!

I paid 10k two summers ago for this Rheem unit and it has broken down every summer, over 2k in repairs in the past 9 months. Absolute piece of junk and they treat you like a timeshare, you pay 10k upfront and then you pay every year for supposed warranty repairs.

Absolute piece of junk. Brand new and broke down in less than 2 yrs. Going to rip it out. Drop off at the dump and buy a heat pump.

Absolutely floored by the terrible design, lack of support, and above all the coverage on these systems. We purchased a home in 2021 that was 4 years old at the time. The A/C promptly quit working shortly there after, conveniently. So we had someone come out, assess it, no leak found, and recharge it with 9lbs of r410a for nearly $1000.00. The following spring, same thing. No leak found, another $750.00ish to charge, still had some in it. Once again in 2024, this time a leak was found on the outdoor unit. A repair was made, charged to specs again, and we got about 20 months out of it. This week the A/C quit cooling again. I took a look at the inside unit as I could hear a rhythmic sound, and found a pinhole leak from an aluminum capillary tube that goes from the coils to the thermal expansion valve. The part, if you can find it, runs about $100.00. But NO ONE will replace it.

Install Bradford White, A.O. Smith, Navien/Rinnai etc before you consider them. Just know they will lie about part availability and lead times. Then you’ll call them numerous times to confirm shipment. They'll continue to tell you it'll ship. Keep checking back. Then they’ll have their vendor leave you a message canceling your order and telling you they never had the part (2 weeks later). Glad I trusted them. Only reason I didn’t cancel was because the restock fee. No penalty when they cancel.

I have been waiting on a part for my tankless water heater for a week now and they can’t give me an update on my order. It was supposed to arrive in 3-5 days and it’s now been 7 days and it still hasn’t even shipped out. This is the 6 repair on my water heaters and it’s only been 4 years that I’ve had them. I will never buy a Rheem product again.

I ordered a part 2 weeks ago. No word on when or if it has shipped. There is also No way to get in contact with this company. Complete waste of time and money. Never use this company. They are the worst.

I am a licensed general contractor in Connecticut and New York, and I purchased a Rheem water softener from Home Depot. After just two months, it started leaking, and I lost thousands of square feet of flooring. I replaced the faulty part, but it began leaking again, causing me to rip out and replace my entire floor a second time. To make matters worse, the valve behind the machine—where you control the water—has no warranty. The company refused any support. I warn everyone—seniors, families, and young homeowners—to stay away from Rheem. You will lose your floors.

Terrible service! I wanted an efficient reliable hot water heater and decided on established brand, hybrid (heat pump) HWH. It was purchased by plumber doing the entire new house being built in 2024 thus was ordered 12/‘24. My contractor noticed the brand new HWH throwing an error code. We had the plumbers return, diagnosed a faulty computer unit They said “oh no, not another one”. Apparently Rheem had shipped out a bad batch. They ordered a replacement computer, it required about 10 minutes to swap out, two screws and maybe three electrical connections.