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Rival Products

Peggy of Suffolk, VA November 19, 2009

I have crock pot given to me as gift about a year ago I only used it a few times. Model 37601 Rival Stoneware slow cooker. The plastic on the lid melted as well as the handles on the side of the pot. The pot got so hot you could not touch it at all.

Carmen of Long Beach, CA November 18, 2009

I went online to try and find a place where I could get a replacement lid for my Rival crockpot model # 3040. The plastic handle on the glass lid cracked and came off. I love this crock pot and am sad to see that this is a common situation for many people. This is the second one I have owned and for the same reason I replaced the first one. I was trying to save some money by just replacing the lid, instead of the whole unit. Now I am not sure what I will do. I think I may research another brand. I don't want to go through this again.

Barbara of Ravenna, OH November 16, 2009

my cooker was recalled for a possible handle breakage it was not broke I sent it back like they said anyway the one they replaced it with model#64451 the handle did break after a few uses and thanks to that my hand was burnt I put cooker on shelf an really didn't think about it till I was going thru some stuff this past week.I would like to know if this one can be replaced because I liked using it but I really don't want to purchase another one to break also.I can't seem to find anyway to contact Rival other than this without paying money I do not have

Jan of Temecula, CA November 13, 2009

I use to love the Rival slow cookers - but this is my third and last one and I have had the same problem with all of them. The handle on the lid comes apart and you cannot remove the lid. I have replaced this cooker three times with the same type, and it has just happened again on my third one. There must be some defect in your product if this has happened to me 3 times and I am sure to other owners of the crock-pot. One unhappy customer.

Lisa of Syracuse, NY November 11, 2009

The lid to my rival slow cooker #SCVP609H is defective. The plastic parts crack and break due to the heat. These plastic pieces are attached by screws and i had to discard the product due to metal in the food. Since then more plastic continues to crack.

rachel of bakersfield , CA November 6, 2009

i got a used rival crock pot model number 3350/2 i'm sure it is old but looked in good shape and i cooked in it and 8 hours later when i was getting food out i touched the side and got the crap shocked out of me,,there are no signs of broken wires or aNY SIGNS OF IT BEING TAMPERED WITH,,

KJ of Sharon, NH November 1, 2009

I am looking to replace my Rival Crockpot ceramic liner that cracked from regular use when I happened on this website. I will not replace the liner because of the many complaints and instead buy from a different company altogether. Thankfully we discovered the crack before we used the crockpot again.

Barbara of Richmond, IN October 31, 2009

I have purchased two crock pots by Rival in two years and both pots crack across the middle inside, resulting in spills.

Don of Wakefield, QC October 26, 2009

We have a Rival 6 Quart crock pot. The handle on the glass lid separated from the lid. Very poor design. The screw holding the plastic handle together does not fasten it to the lid, instead relying on some type of glue. Very frustrating. What do we do now? Throw it into a land fill?

mark of pekin, IL October 23, 2009

I have a Rival crock pot slow cooker model 5070. The glue holding the handle came apart so Inow have a slow cooker with a lid but no handle. Make its very difficult to remove a hot lid. I called about a replacement lid because the web site says they are always out of stock. I was told they have no idea if and when they might make replacement lids. I was told it could be 6 weeks, 6 months a year and a half or who knows, they may never make them.

Just seems like pretty poor customer relations to make a product and not make replacement parts or to back there product. So I now have a slowe cooker with no handle. So I risk burning myself every time I use it

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