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Margaret of Mars Hill NC (06/25/08)
I bought a rival electric griddle about five months ago and the non stick surface has already begun to peel off, I did use the correct cleaning products and utensils for cooking. can you help me
non stick surface is peeling off, and everything sticks
Trisha of Peoria AZ (06/25/08)
I purchased Model SCVP609 from Costco April 2008. I noticed right away that the crockpot got extremely hot inside and out. I felt it got way too hot to be left on while I am at work. I contimplated returning it, but didn't.
Then on my third use, the plastic handle on the glass lid, completely broke off, making it nearly imposible to remove the lid. After reading the many complaints on this website, I am sure I will not get a positive response from Rival.
I contacted RIVAL VIA the contact us link on their website three days ago. Still no response. Their phone line shuts down at 5 eastern time, which is 2 in Arizona making it nearly impossible to get a hold of Rival. The previous crockpot I owned was 20 years old and I only replaced it because I wanted one to fit in with my new kitchen decor, big mistake. I will attempt to return it to COSTCO without my receipt and post a response on this board if I am successful.
L of West Palm Beach FL (06/18/08)
The crock pot lid handle separated from the glass lid when I lifted it off of my meal being cooked in the crock pot. Luckily, I was close to the sink and the lid fell into the sink instead of on the floor or on me. I called Rival to request a replacement lid, thought they would be concerned and happy that no injuries occurred and was told my one year warranty had expired. When I told the girl I would not buy a Rival product again, she replied with a surly response of I thought you would say that. Consumer happiness and safety were of no concern to this company.
Also, there is no way to contact them to file a complaint with the CEO. I am throwing out the pot I have, especially after reading all of the other concerns and will replace mine and those of my 3 kids' households with a safe and reliable brand. Out with Rival forever!
Fortunately I was able to find all of the broken plastic pieces and felt assured that none had fallen into our meal, although I checked the food carefully anyway. No one choked, no glass broke, no hot splashes. We were lucky.
George of Mogadore OH (05/13/08)
Rival recalled many of their bases of their crock pots. Several months ago, I followed the instructions of their website, confirmed that my model was affected. So, I filled-out an online form, cut-off the plug portion of the crock pot and sent it with the appropriate information where told.
Now, I've still received no new base, my crock pot doesn't work since I had to cut off the plug and send it in. Additionally, there is no way to contact them without the number on the plug (which I mailed to them).
Amanda of Ft. Pierce FL (05/12/08)
The following items purchased were found to be not fit to cook in due to ceacks through and through. Food leakes through the walls of the ceramic pots. 1.5 quart Rival crock pot and 2 7 quart pots.
Had to be discarded. The problem developed after about a month, same as 4 cooking events.
Beverly of Bowling Green MO (05/08/08)
I sent letter to Rival about 2 Smart Crock Pots which the handle on lid got too hot and melted off hardware holding handle on. One is over a year old and the other is about 9 months old. My letter was returned, not deliverable.
Trying to use these lids with out prpoer handles causes splashes and or steaming burns.
Sheila of West Linn OR (05/01/08)
I purchased a smart pot 38601 from costco in Jan 2008. on April 1 the loop handle broke off the glass lid where it surrounds the bolt. I cannot find a replacement or a new lid either. THis was supposed to be a good quality product. I am so disappointed and frustrated. I will not buy this brand again.
The top fell into the bowl and splattered hot liquid everywhere. I can no longer use it safely. I have to replace the whole pot to solve the problem. Since I did not save the receipt I cannot even take it back.
Vicki of Kalispell MT (04/29/08)
Today Rival sent me not only a new lid to replace the broken hinge, but a new cooker. I want to be sure that they get credit for standing behind their product. Posting on this website got their attention. Thank you.
They replaced the unit.
Ann of Winnabow NC (04/27/08)
Rival crockpot broke off while taking chicken wings to a party. Wings ended up in the dirt and none could be salvaged.
Vicki of Kalispell MT (04/21/08)
The hinge broke right away & I was lucky that my guests did NOT swallow the plastic. Can I use Billy May's Mighty Putty to build up the crumbled plastic? Will a section of metal coat hanger work in the slot? This is your unit and you can do this if you wish.
Unsatisfactory solution for a brand new unit.
M. of Verona WI (04/21/08)
I recieved a Rival Crock Pot Model SCVS600 for Christmas. My sister said it was the nicest one at Target. Well, it's suppose to be portable, but I don't think so. I used it once, and the part on the lid that holds it shut broke off. My sister took it back to Target and they replaced it because she had only bought it a week before and had the reciept, and box. I used the second crock pot from mid January until April 15, maybe twice a month...and guess what, it broke in the exact same spot.
I can not find a replacement lid online. I am not hard on my kitchen tools...my first crock pot I got when I was first married, it lasted 10 years, and was an off brand cheapo. If Rival can not do better than this I will not use their products.
Mark of Deforest WI (04/12/08)
This is the second crock pot from Rival that my family has purchased where it stopps completely working.
The clock to set for a certain time to cook does not work. The light sets the crock does not cook.
Bonnie of Brooklyn Park MN (04/09/08)
I received the Rival Smart Pot for Christmas. It is a beautiful red oval shape with digital. Whenever it is plugged in, within a few minutes the entire kitchen smells like cat pee no matter what I am cooking! It happened the very first time it was plugged in and I just figured it was an odd smell and would go away after the first use, but it is still there almost 4 months later and using it at least twice per week!
Karen of Ogden UT (04/07/08)
Got a Rival stainless crockpot with a detachable lid aprx. 1 month ago. I have used it maybe 4 times.The screw and small rod lost in cleaning yesterday so the lid cannot be attached. I took it to the local Target, they would not replace the crockpot because I didn't have a receipt even though it was broken. In reading the complaints above, it doesn't sound like Rival stands behind there products so I basically have to go buy a new crockpot. It won't be a Rival and I won't be getting it at Target.
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Debra of Mt. Clare WV (04/05/08)
Rival Crockpot smart crockpot #SCVP609H given as gift this year. Used approx. 5 times. A few day ago set up to cook spareribs and had plenty of water over them. Set for slow 8hrs. and it is to go to warm after the time expired. Came home around 9th hr. to find my house filled with smoke and the food in the crockpot was burnt black and making a hissing noise. I unplugged it immediately. Then found the heat was so hot it cracked the insert and their was (what fluid was left) in the metal cooking part and leaked onto the cutting board it was on (for safety).
My house would have burnt down if I did not get home just in time!
Linda of Versailles MO (04/03/08)
I see that I have some of the same complaints as the others on the Rival crock pot; broken handles on the side(they got hot enough to crumble to pieces)and same with handle on the lid.
This is the fifth one through the last
25 yrs it would be nice if they replced
their defective product. Next time I
purchase it will be a different brand.
Rebecca of Roanoke VA (03/31/08)
Crockpot model SCVP600 cooked for approx. 10hrs. When I lifted the lid the knob broke off of the lid causing the lid to drop back down into the pot and splashing boiling liquid out of the pot. Examining the knob I found the connecting plastic had melted into soft stringy goo. This could have caused a very serious scald.
Calling the Rival customer service line I learned this crockpot is not part of any current recall. I see online Rival has had this issue in the past with other models. Customer service advised I could buy another lid when they were back in stock. I could not help but wonder if they are out of stock because there are millions of them melting off? I believe the model should be reviewed for recall.
Jennifer of Orient OH (03/16/08)
Rival electric skillet model #s16RB: The nonstick surface is coming off in less than 6 months of use. The correct utensils were used. Can you help in this matter? Thank you.
Terry of Portland OR (03/14/08)
I purchased a Rival crock-pot model SCV601 in late 2007. The handle on the lid cracked, but it was still usable. Yesterday it fell off completely while I was cooking. I can't seem to locate a replacement on the web. After finding your site and reading all the complaints, I had no idea there was such a problem with Rival. I guess this is the price we pay for having products made in China, and not paying attention when we purchase. Is there anything made in the good USA anymore?
Alesia of Tigard OR (03/10/08)
My handle fell off just now, and my crockpot overheats and burns and dries out meat from overcooking. I went online to find a handle and ran into this site. Now with the extended education, I believe I may purchase a completely different brand. Thank you for the info.
Toni of Estill Springs TN (03/09/08)
I received Rival Crockpot Model SCR509 as a gift November 2006. After using it just a few times, the lid handle cracked but it was still usable. Now after using it several times, the handle is completely gone. Luckily, my family was not injured when it finally broke completely.
J. of Marshall MI (03/06/08)
Used once during weekend while home (thankfully), cooked a med. roast, carrots and potatoes. Within two hours the exterior of the Crockpot was in excess of 165 degrees. Contacted Rival and they sent a new one. Tried again and the exterior of the crockpot exceeded 184 degree with in 2 hours. Response from Crockpot is as follows:
Thank you for contacting us. The newer units do cook at a higher temperature to allow the unit to cook the food faster. When using the crockpot, it is best to adjust the cooking times and also make sure that you have the adequate amount of food for the size of the unit being used. Also to prevent burning, you can also add liquids like water, chicken broth, of beef broth. The only setting that the unit will not cook on is the warm setting. The low setting will still bring the food to a boil. On the low setting after 1 hour it will get up to 115 degrees, after 2 hours 150 degrees, at three hours 175 degrees, at four hours 190 degrees, and at 5 hours 200 degrees, and 5 or more hours at 212 degrees. On the high setting, food will cook at 120 degrees in one hour, 170 in two hours in three hours 190, four hours 205, five to six hours 212 degrees. When using the unit, make sure that it is on a heat resistant surface and it is also suggested to not leave the unit unattended. I hope this information is helpful. Thank You Daphney Jarden Consumer Solutions.
I just don't believe this unit is safe, we have been using crockpots for over 20 years and I've never seen one that had the potential to burn you or start a fire or even need to be monitored. Don't know how many times we've started the crockpot and gone off to work...
Marnie of Temple City CA (03/05/08)
My husband just bought me this Rival Crock Pot model # SCVP609 from Costco last month. It was my first time to use it tonight. Just when I was taking the stoneware out of the heating base, I accidentally tipped it. When the hot food touched the glass lid, the lid cracked and broke into many pieces right into the food!
Because the lid broke right on top, we ended up with no home cooked dinner tonight. Being a working mom, this was frustrating because we bought the crockpot to save us some time and still have a nice dinner together. We had to buy fast food to eat in place of the food wasted, clean up the mess, and basically wasted time and money for the food now in the trash. Money was wasted on a crockpot that needs a lid that I can't seem to find anywhere!
Sheila of Leesburg, VA (02/29/08)
The handle on the slow cooker got so hot it broke off. It is not part the recall.
This is dangerous and should be noted.
Carol of Schnecksville PA (02/13/08)
I have a Rival crockpot Model 3040 with a Y4105 code that is not part of the recall but absolutely should be included because I have experienced all the same problems described including the lid handle melting and the side handles crumbling and falling off. The crock pot obviously overheats and is a real safety problem. I tried getting the attention of the store manager of Macy's in Allentown, PA (Rebecca) by email. I also took the crockpot into the store to show the small appliance dept. manager but he said there was nothing he could do.
Fortunately, I did not drop the crock pot on myself with something hot in it. But it is totally unsafe and unusable. I cannot believe they continued selling these crockpots knowing the safety issues. Is there a number to call the Holmes group so that I can speak with a live person? Thanks.
Ruth of Plainfield IL (02/13/08)
Purchased the Rival Crock Pot. Used it for a little over a year and the handle broke off the lid. There's no where it seems online to purchase a replacement lid and there are several other complaints with the same problem. The lid is DEFECTIVE.
Now I will need to purchase a new crock pot and it won't be from Rival. I was disappointed in their product.
James of Phoenix AZ (02/13/08)
I purchased a Rival 5.5 Quart crock pot Model SCV551 about 2 years ago. Used it maybe 12 times. The ceramic liner insert cracked on the last use. I can't find a ceramic liner replacement. I wish the company would stop using these cheap imports from China.
Joyce of Miami FL (02/09/08)
I followed the instructions for the crockpot recall of my 2 crockpots model # BCN 5445, but no one sent me the replacements. This was 3 years ago. I haven't moved or changed my numbers, so they can't say they have different contact info for me. Please help.
Gloria of West Greenwichq RI (02/06/08)
It was Super Bowl Sunday. We had about 25 people at my house. My 18 month old grandson was toddling around the kitchen and one of my guests had just helped herself to the food in my crockpot when suddenly the lid on it exploded for no reason, spewing shards of glass into the food and all over my kitchen countertop, floor, and dog dishes. Luckily no one was hurt, but the food I made was ruined and everyone who has witnessed this will never buy another Rival Crockpot. I went online to see if there was some kind of recall due to the lid explosion. I did find a Rival Crockpot recall but it was for the handles the fall off, not for exploding lids. Apparently these are not serious enough to warrant a recall? All they do is offer another lid of the same kind. Someone could have been blinded or seriously injured by this. I think there should be a recall of all Rival Crockpots.
E of Tempe AZ (01/31/08)
My new 5 qt crock pot gets very hot on the outside of the crock pot unit as well as on the bottom? Why, when cooking is the outside too hot to touch and underneath the unit is extremely hot while cooking on low 8-10 hours as directed?
Linda of Phillipsburg KS (01/27/08)
I bought a Rival crockpot, it had the lid that was suppposed to slip off with the hinge. Well it was worthless, the two screw tops were loose and broken when I used it the first time. The pickup lid they call it in the book was used by my husband as the booklet instructed and he got a severe burn to his hand, steam. I would like someone to do something, I cannot get any people or contact from Rival.
Steam burns plus the product is faulty from the start.
Robert of Jonesboro AR (01/19/08)
While washing the lid on our Rival crockpot (scvs601), the handle broke and caused me to drop the lid. When the lid fell, the back locking handle also broke. Breaks were at the base of where the screws mount the handles.
I've looked at Rival's website for a replacement handle, and they do not list one. I'm now unable to use the crockpot, which is only a few months old and only been used about 4 times.
George of Marietta GA (01/19/08)
Our Rival crock pot, model 3040, is part of a recall. The handles cracked and came apart, just like many other documented cases. I went to the site http://www.rivalrecall.com and registered for a replacement base and also sent the plug from the crock pot to the Rival recall address in Missouri, exactly as specified on the website. This was several weeks ago, with no response from Rival. Is there a way to contact Rival for follow-up or status?
George of Marietta GA (01/19/08)
Our Rival crock pot, model 3040, is part of a recall. The handles cracked and came apart, just like many other documented cases. I went to the site http://www.rivalrecall.com and registered for a replacement base and also sent the plug from the crock pot to the Rival recall address in Missouri, exactly as specified on the website. This was several weeks ago, with no response from Rival. Is there a way to contact Rival for follow-up or status?
Fletcher of Winter Park FL (01/19/08)
Rival Crockpot Model 3755 Label on bottom of cooker: Control 3755 003 Date Code 1204 Info on cord: LY-1P E143681 13 1/8. when using the Crockpot on high, my corian countertop cracked after less than 4 hours. Counter under the cooker was VERY hot, too hot to touch. Crack was 14 inches, and 1/16 - 1/8 inch wide at worst, wider as it approached a seam. As counter cooled, crack closed.
To repair the Corian will cost $375.
Lesley of Austin TX (01/07/08)
Have only used this crock pot three times since purchase two years ago. I dread using it, I realized again today. Setting on low, it gets much too hot. Even to touch the side, one can get a serious burn. The bottom is so hot-- right now I had to place two silicone trivets underneath the unit so it will not burn my counter. Also, the lid constantly burps scorching hot liquid from the bowl. It actually shakes the glass lid off sideways, and hot liquid shoos into the air. I have placed a kitchen towel around the wet mess to absorb as this continues to cook. This chicken dish in the pot right now calls for 8 hours on low. I can honestly tell you this chicken will be done in less than 4, it is so hot. There is no possible way I could leave the house with this stainless steel smart pot cooking.
Crock pot external pot is dangerously hot to touch. Should not be so hot, and unit is on LOW.
Virginia of Exira IA (01/06/08)
My Rival Crockpot had a later manufacturing date than what is listed in your recall. Both of my handles have cracked and are unsafe to use. I have sent in the plug and hope that it is not rejected because of the date on it.
Chandra of Union City CA (01/05/08)
After using the crock pot several times without any problems, I took the crockpot out and began to cook my food. Once the food began to heat up, I attempted to take the lid off to check on the dinner, the top came off of the lid and broke in half. The pot still works, however I have to use a fork or knife to open the lid, which can be dangerous when the food heats up. Can anyone tell me how I can purchase a new lid as the website does not provide this information?
Sharon of San Jose CA (01/02/08)
The liner for the pot crock part has split in five places, down alongside of the handles and in the middle, and even the glaze is chipping off. Model # 64451. Fortunately I realized it was broken before I got cut.
Randy of Fort Wayne IN (12/25/07)
After using this crockpot only 5 or 6 times, the side handle came off, nearly causing me to drop a pot full of hot food. This is the second Rival crockpot we have owned in 4 years that has done the same thing. This is dangerous!--not to mention poor workmanship
I can't safely transport the base any longer. I want a replacement.
Lisa of River Forest IL (12/25/07)
I bought my Rival Smart-Pot Programmable Crock-Pot (model 3850) in 2003, and used it at most 6 times a year. It is Christmas morning, 2007. Having prepared my ingredients last night, I put them in the crock pot at 7:15 this morning and tried to set the timer to 6 hours on high. The light won't stay lit for that time setting. It flickers a bit but won't stay on. The other time settings do remain lit, so I have it set for 4 hours on high. When I leave for church at 9:00 I will unplug and re-start the timer for 4 hours on high, thereby getting my 6 hours.
The pot cost around $30, and the ingredients of this meal probably $20. At this point, I don't know if all is lost, but it has put a worry into my holiday that I would rather have done without. Beyond today, if I can't use the Crock-Pot with all its time settings, I will have to replace it. Know any good brands?
Linda of Harrison AR (12/09/07)
I purchased a CZF625 model fryer from Wal Mart. The first problem I noticed, but ignored, was that whenever I would try to make fries the lid would open up after maybe 1 minute, and let all the grease and steam out onto my newly painted ceiling and cabinets. Well, I hate bringing things back to a store, especially around the months of November thru mid January, because of the lines at the stores, so I choose to deal with the problem. I would put a small cutting board on the lid to keep it shut.
The other day, my husband and I were busy making catfish, french fries, and hushpuppies, and low and behold the fryer just quit. Now I will have problems bringing it back to Wal Mart because it is just over 2 weeks past the 90 day refund policy at Wal Mart, and they won't give me my money back more than likely. We are out $40.00. This isn't the first time I have had problems with a Rival product, it is my second fryer that quit on me within a 6 month period, and we only use it maybe 2 or 3 times a month. But we work hard for our money, and when I purchase an appliance, I expect it to work for more than 6 months. In the future I will go to a more expensive brand and purchase it. I guess it's true what they say, you get what you pay for. And I will not be purchasing anything from Wal Mart that has to be plugged into a wall, because the products they get seem to always give me problems, be it a kitchen appliance or something from their electronics dept.
I have grease all over my newly painted ceiling and on my cabinet doors
David of North Kingstown RI (12/08/07)
Side handles of my Rival crockpot broke into pieces. I located a site that listed a voluntary recall by the company for this exact problem, but my model number is not included (although the time span matches the purchase date of the item). There is no company contact other than a computer. Is there no way to speak to a person at this company?
Joanne of Foley AL (11/28/07)
I bought a Rival CrockPot model SCVP-6009A1 in the spring of 2007. A couple of months later the lid handle broke off where the bolt holds it to the lid.
In August I found the website www.crockpot.com to order replacement parts-- thought I could get a handle for a couple of bucks, found I had to order the whole lid-- for $10 plus shipping-- but it was out of stock.
I called the number given and was cheerily told to call back in six weeks, no they couldn't backorder it.
I checked the website again last month, now the lid isn't even listed.
I emailed the company two weeks ago, no response.
While searching online for other sources for a lid, I found numerous complaints about the handles breaking off the lids.
I have written the company again, asking what remedy they have to offer me.
There was no injury or damage, because the handle broke off while I was washing it. However, this is a potentially dangerous situation and I'd like to save someone else from getting burned or cut if I can.
Mary of Manhattan IL (11/26/07)
I purchased a crock pot slightly over a year ago and have only used it twice. It is not on the recall list, but when I went to use it for Thanksgiving, the base would not heat up. It is stored on a shelf away from anything that can hit it. There is no date information on the cord. I have e-mailed Rival and am waiting for a response. This is an oval crock pot with two removable inserts. What can they do about this? I am afraid to buy another product of theirs, but I do need a crock pot as I work many hours daily.
There were no injuries because it would not heat up. Kind of sent Thanksgiving into a hectic spin for an hour or so! I am out about $ 60.00, but am not sure of the exact price I paid. I am sure it is more than this.
Cat of Montrose CO (11/24/07)
I have had my Rival Crock Pot Model #37601 for under a year and have enjoyed the use on occasion (less than 10 uses). After using it tonight, I went to wash it, and the handle broke off. The handle separated from the lid due to insufficient quality of the plastic. It broke around the bolt/nut area.
The lid is now unusable, therefore, so is the crockpot unusable.
Jana of Eden UT (11/20/07)
I had a Rival Oval Ceramic Crockpot, that was only a few months old. While using it this week, I was in another room, and heard a loud pop. I ran into the kitchen, and the bottom of the ceramic insert had completely seperated from the rest of the insert. It had busted while it was on the warm setting. This could have caused an electrical fire hazard.
I was cut all over my hands trying to remove all the broken pieces of the ceramic insert.
Linda of Walton KY (11/20/07)
In August of 2005 I sent in the plug for my crockpot because there was a recall due to the handles coming off. I haven't heard a thing since then. I mailed in all the information they asked for. What happened to replacing this item?
Mark of Lebanon MO (11/20/07)
I bought a Rival crock pot model SCVS609 from Wal-mart in the middle of last year and the stoneware insert spiderweb cracked after about ten uses! I lost my meal and came close to burning myself.
Janie of Richmond KY (11/14/07)
The bottom of my large oval Rival Corckpot, model 3755, gets extremely hot. Since I rarely use it, it was over a year old before I realized that it was dangerously hot. It scorched a cutting board and potholders, and melted a lucite cutting board into my formica counter, when used on low. When I eamailed the Rival service number, I was told that crockpots are only warrantied for 1 year. I was offered a 25% discount on another Rival crockpot, but I do not want to buy one and risk burning down my house!
damaged cutting boards, potholders, and countertop
John of Boca Raton FL (11/11/07)
I cooked a meal with Rival Stainless Crock Pot Model 5445 for the first time, and both black carry handles cracked. Now...with over 6 uses the handles are completely cracked off unit, and it cannot be carried as designed.
This is a hazard. Meals are hot and in carrying unit from one location to the other, the crock pot itself can drop...with hot food and a glass top and ceramic interior that will shatter into many sharp pieces.
Janice Pigg of Saint Ann MO (11/06/07)
While using my 6 Qt Rival Crock Pot, model SCVC651, I was adding stock for soup and the removable crock broke.
Besides not have my slow cooker to use, I lost all my homemade stock for my chicken soup, and burned my hands while trying to deal with the leaking hot fluids.
Charolette of Pleasant View TN (11/04/07)
I purchased a Rival Slow Cooker, Model SCVS609, a couple of months ago. I noticed that food was getting between the base and the insert, and upon inspection found that the insert has a fine line crack all the way across allowing food to seep through to the base.
`
Jacqueline of Brooklyn NY (11/03/07)
In 2005 my daughter purchased a Rival Crockpot for me, Model SCV 400. I had never opened it till last weekend when I needed to use it. Right away I noticed one of the side handles was cracked into pieces. When I went to repack it in its original packing--which was tightly padded with Styrofoam blocks--my husband simply lifted it off the table and the other handle just cracked into pieces. Since I still had the original box, packing AND the receipt, I attempted to return it to KMart, but they said it was too old for a return.
My model is not included with the recall. The Rival website says call anytime, but they do not answer on Saturdays. I don't think for one second that this was a shipping/storing/ dropping/mishandling issue; the handles broke into many pieces. If anyone has one of these BEWARE!
I'm sure Rival will not replace it, as evidenced by other complaints. So, I'm out one crock pot and my daughter is out the money. Rival, once a trusted name in small home appliances, has lost all credibility with me; and I will never purchase another Rival product.
Robin of South Orange NJ (10/26/07)
I purchased a Rival crock pot a few months ago. The heating element does not get hot any longer. I paid $60.00 for the product and liked using it. I am so disappointed that there didn't seem to be a recall or any notification regarding this. I don't know if it is an electrical problem or not.
I lost some food and had the aggravation of not having a meal prepared as I had expected.
Holly of Hudson, MA (10/23/07)
I was using my Rival Crockpot Stoneware Slow cooker on low for about 8 hours when I went to stir it. When I removed the glass top, it touched the stoneware insert and literally exploded. Glass shattered everywhere, leaving me with a cut on my arm, glass in my eye and shattered glass all over my kitchen.
I decided to purchase another crock pot and picked up another Rival portable slow cooker model SCVS601. I followed the directions precisely and left the chops on low. 7 hours later I could smell something burning. The lamb chops were completely charred and the crock pot is all black as well.
I thought I would go to their web site www.crockpot.com. so that I could vent my frustrations with them. I found your site and was amazed to see all of these complaints about Rival products.
Laurie of Schaghticoke NY (10/20/07)
The handle on my lid of my Rival slow cooker broke off as it was being lifted off when hot. This is a Rival model number DHP4305. It was bought in the spring of 2006. My daughter has one that is cracked and ready to break. I told her not to use it.
I will have to replace the entire unit.
Eileen of Margate FL (10/20/07)
I've had Rival model 37601 for less than 2 years and use only occasionally. This model wasn't part of the recall but I want to replace it because the handle on the lid broke off and the temperature knob melted. After reading other consumer complaints it is apparent there are serious issues with the safety of Rival products.
I burned my hand badly from the steam inside the pot when the lid handle broke; the lid slipped into the pot allowing the steam to escape while my hand was over the pot. I am now replacing this unit at a cost of $30-$40 dollars, and I will not buy another Rival product!
Ruth of Green Bay WI (09/21/07)
Rival BL 450 blender unit was sending flames out from under it while trying to blend orange juice and other juices together. I called and spoke with Sarah who told me that I would buy a new unit. I told her this was more then not having a warranty. There were actual flames which could have started a fire. She then said she would replace if I sent in the unit.
Debbie of Pinson, AL (04/15/07)
I sent in the plug to my recalled crock pot from Rival model #5070 as required for a new base. This made it impossible to use my crock pot, therefore forcing me buy another one for my upcoming Christmas Party.
I still have not received my new base and I am VERY upset about this. I tried to contact Rival but I need the plug # to complete the transaction. I SENT THIS IN!!!
Jennifer of Ingersoll, Canada (04/03/07)
From the first time this product was used, the base gets so hot it's burning whatever surface it's placed on. I stopped using it and when I went to throw out the old base I realized there's been recalls on many other model numbers for the same reason, it gets so hot when heating it cannot be handled. Please let me know what can be done to rectify this.
Many wooden table surfaces burned and most recently, after the pot was placed on a wooden cutting board that split apart and also burned my kitchen counter top.
Tracy of Ionia MI (03/14/07)
I own the Rival Crock Pot Model # 38551 slow cooker. It was not part of the recent recall but I experienced the same problem with the handles cracking after just over a year of use. One handle broke from the middle up exposing a screw and the other handle is cracked on both sides. I called the 800 number on the side of the crock pot to make a complaint. The woman, Maria, that I spoke to said that because I had owned the pot for over a year the warranty was expired and the product was not part of the recall so they would not replace the product but, she would be happy to help me find a new crock pot to purchase!
I told her I would not be purchasing a new product and that I would like the company to replace the base for free as this was a product defect. She gave me the run around about the warranty again and I said, We used this crock pot at a school function last night where the kids were serving themselves from the pot. If one of the children picked up this pot it could've broken and seriously hurt or burnt them. I can either continue using the product until that happens and then sue the company or you can have it replaced. She started going into the warranty being expired thing again when I said I didn't want to hear anything else about a warranty. So she said she would have it replaced one time as a customer courtesy. But, when she went to get a replacement this model was on back order.
She said she would replace it with a similar crock pot: the same size but different shape. I am still unsatisfied as I am getting a crock pot that is not the shape I want, not the color choice I would prefer and from a company that has provided me with poor customer service. After all this (requiring about 20 minutes of time spent on the phone) Maria informed me of a sale they were having on a crock pot and asked if I would be interested. I was offended and told her that I would not be purchasing Rival products again until they fix all the product defects.
P of Dublin OH (01/16/07)
Like many others, I responded to the recall on my crock pot. However, when I cut off the plug, it did not have the stamped information therefore, I also included the sticker from the bottom which provided the model #, etc. I received the replacement part as promised, however the removable crock did not fit. I then emailed Rival to tell them that the two parts did not fit together. Their response was to send the sticker. The problem is, I have no sticker or any other identifying information. After informing them of this, I never heard back from anyone. It is just so frustrating to try and get anything accomplished that I have come to the conclusion that I will just stop purchasing Rival products and let everyone I know about the situation that happened to me.
Wendy of Sterling KS (01/08/07)
I have the Rival Slow Cooker SCE500. The lid handle was apparently made incorrectly and has now completely fallen off after probably 10 uses. I have had the slow cooker for one year and when talking to a representative, they informed that they are no longer making my model and have no replacement lids. I was first told through email that the lid COULD be replaced and to call the company. However, I can purchase a new updated version for $29.99! I should not have to pay for a new product when the first one was faulty. It should be replaced for no cost to me. I received this as a gift and of course don't have the receipt.
No damage really, it's just the principle of the whole thing. The company is not holding themselves accountable for their poor products.
Pat of Grand Junction CO (12/11/06)
Rival Smart Pot Stoneware Slow Cooker Model 38601 6Qt We have used the cooker 6 times and all 6 times the results have been the same. Regardless of the temperature setting, the liquid in the cooker boils and the food is overcooked and blackened where it contacts the stoneware. The countertop under the cooker gets too hot to touch.
°
Margo of Port Richey FL (12/06/06)
I have a Rival Crock Pot Type SC7 Slow Cooker Model SCVP609. I would like to be contacted by a representative from this company. The timer control does not allow it to change time settings any longer. When it is plugged in, it only blinks and does not allow for time change. I've only had the unit 6-8 months. I use it frequently and would like a resolve to this ASAP.
Judith of Oshkosh WI (12/06/06)
I called to complain about my crock pot6 being a safety hazard...it was not one of the model numbers listed on the recall. My # is 50301...but one handle is completely broken off and the other is cracked and separating frim the outer casingg...also the handle on the glass lid is cracked and a chunck is broken off.. I was basicly told they couldn't fix it...they could send me a new unit if I paid for it and for the shipping. that is all the satisfaction I got after 2 phone calls one on Dec 4 and again on Dec 6 I would expect them to replace the outer unit or handles like they did on the model #'S that were recalled
Gloria of Freedom ME (11/26/06)
The handle on the lid came off. I want the lid replaced. My neighbor had the handles fall off hers too. She got a replacement.
Shanna of Dover PA (11/26/06)
I know the handles on the base have been a problem, but the handle on the lid of my Rival crock pot broke when I was lifting the lid. Luckily I didn't burn or injure myself in any way.
Kathy of Eagle MI (11/23/06)
One handle has broken off of the warming pot. Handle has broken off of lid. Product was purchased approx 12-15 months ago. Fortunately, no one was injured.
Carol of Channahon IL (11/06/06)
I, like many others, responded to the Rival crock pot recall in November 2005. We were assured by their recall notice that it would be replaced within 2 to 3 weeks. In September 2006, I notified them by e-mail that I still had not received my replacement. I received a reply from Griselda at the Holmes Group the next day stating that she would send a replacement model #SCV450-SS. As of November 1 I still had not received the replacement and sent them another e-mail and got a reply to contact customer service. I'm tired of playing their games and will by a new crock pot and rest assured that it will not be a Rival brand.
Shirley of Harvest AL (11/01/06)
I have a recalled slow cooker. I sent in the plug end with all info needed in March 2006. I still have not recieved a replacement base. I registered on-line for the second time (11-01-06) and Im crossing my fingers that I will finally get the base so I can use my slow cooker. I dont think I will ever purchase anything made by Rival again.
Esther of Kissimmee FL (11/01/06)
I was making Chicken Stock in my Rival Crock-Pot Stoneware Slow Cooker. I picked up the crock pot to move it nearer the sink and the handle broke. Needless to say the crock pot went to the floor, broke the removable stoneware and soup stock went every where. It took a huge gouge out of one of the floor tiles. Luckily, I had turned the pot off a couple hours earlier so the stock was not scaldingly hot. No injuries to me but the broken tile is in a very obvious spot.
Lisa of Tulsa OK (10/24/06)
The handles on my rival slow cooker model 3355 broke off as described by the recall on other models. I cannot reach the customer service for the company, as my model was deemed safe. Explain that to my husband who spilled hot chili on his hand and in our van while we were on the way to a chili cookoff.
Jean of Brainerd MN (10/21/06)
Final update: I just received a new crockpot in the mail. It is a different color and style than the recalled version so I still have a crockpot with a cut-off cord and the new one they chose to send. I guess it pays to complain. Good luck to all of you who are still waiting. I suggest keep trying to speak to someone at Rival and let them know how unhappy you are. It worked for me.
Jean of Brainerd, MN (10/13/06)
I submitted a complaint on 9-29-06 about the Rival crockpot recall. Here is an update: I finally got through to the Rival company and spoke to a live person. I told her of my dissatisfaction in waiting over a year for the replacement piece that was promised. She asked for my name, etc. and said there is nothing in their records to indicate I had ever sent anything back to them.
When I assured her that I had indeed followed all of the steps to get a safe replacement she said, "Well, OK, if you send $20 dollars to cover the shipping I will send one out to you". I was shocked and told her that I should not have to pay anything at all! Then she said I would have to only send $10 and it would be mailed out!!!
When I told her I had already registered a complaint with Consumer Affairs about this she put me on hold and must have spoken to someone in charge because she said a new crockpot would be mailed out to me right away and I should not call again!!!
I will wait and see what happens. Hopefully I will not have to call again! Thanks for your support.
Margaret of Puyallup WA (10/10/06)
Originally I went to the Rival Recall web site, gave my information, then sent in my cut off plug cord. About 4 months later a lady called asking what size crock pot I had. Last week my new base arrived. But, it was the wrong one. First, it was oval, and I need round. Second, IF it had been round, the capacity would have been too much. I have tried finding a Contact Us on *any* of their web sites; no luck. All I want is a base that fits. I'm not sure of the model number, but I need the base that fits an 8.5 round lid and the outside height of the crock pot is 6. I would also like to know how I can return the wrong base. Can you get the contact information for me? Because the recall is ending shortly (or already has), I would prefer a telephone number or email address that would be answered promptly.
If I don't get the correct base, I'll have to buy another one.
Annette of Fort Collins CO (10/03/06)
I have a recalled Rival Crock Pot and I finally will be getting a replacement! About a year ago, I cut off the end of the cord and sent it in for a replacement base, as instructed on their recall website. I have not received a replacement. I tried to go onto their website rivalrecall.com, but the server could not be found. I called the number 800-299-1284, but it was an automated call system that required I know the number on the plug of the crockpot, which I had sent in earlier. The automated system referenced another number, 800-557-4825, but that looped back around to the automated call system.
Finally, I used Google to find a previous article that said The Holmes Group of Milford, MA, and I used anywho.com to find their local phone number. When I called 508-634-8050, I was directed to a customer service person who entered me in as a customer, and arranged for me to be shipped a new slow cooker because they did not have stock of the replacement bases. I haven't received it (just got off the phone) but I have a confirmation number, and a phone that a real person answers if it doesn't come!
D H of Memphis TN (10/01/06)
On July 27, 2006, I sent in two plugs and two index cards with my name, address, and telephone number. This was for replacement of two crock pots that were on the recall list. The replacements were to be sent in 2-3 weeks. When I tried to telephone, I could never get past the MENU items.
Marilyn of Bethel Park PA (09/30/06)
I followed the instructions for the Rival Crock-Pot recall, model #3735 a year ago (9/95) and I have not yet received a new outer pot as promised.
Jean of Brainerd MN (09/29/06)
One year ago I sent the portion of the cord that was required for the Rival Crockpot recall to the address I was given on the rivalrecall site. I included all of the information required. I still have not received the new base I was told I would get.It has been one year!! I have tried calling the number that was given but am not able to punch in the data that was printed on the plug because I already mailed it in.
Melissa of Granite City IL (09/20/06)
i heard about the recall on my rival crock pot sent in my information like i was supposed too,cut off the plug on my pot sent it in with my name address and phone number back in december 2005. never recieved a replacement and now its almost a year later.
Gayle of Mcgregor, MN (09/16/06)
I registered my defective crock pot on the internet site, sent in the required plug and never got the replacement part.
Connie of Baker, LA (09/14/06)
I, like so many other people, read instructions online, follow the directions to the letter, cut the plug off my Rival Model 5445 base and mailed it with my information on a post card. I was expecting a replacement base in 2-3 weeks as promised.
It has been more like 8 weeks and I have not heard a word, receive a new base, or any correspondence whatsoever. I am not even sure how to get in touch with the right people to check the status or register a complaint.
I think this is a complete scam. I do not think I will be purchasing anything from Rival in the future.
Scarlet of Martinsburg, WV (09/11/06)
My husband bought me a Rival crock pot about 2 years ago that I used maybe twice. The 3rd time I used it the handles and the knob had cracked.
I went online and saw the recall on my model for that very reason. I did what I was suppose to do (cut the cord, mail it with my name, address and model number). I then threw the outer shell away.
It's been about a year now and I never received a replacement like promised. They called about needing more information, so I know that they received the plug.
I'm very sad that Rival treats their customers this way.
Stefanie of Tiverton, RI (09/04/06)
I had a Rival iron that caught on fire. The plug shorted and sparks went flying!
My rug was damaged with burn marks and my bedspread almost caught on fire.
Deb of Hudsonville MI (08/23/06)
Rival crock pot burned a hole thru my cutting board. Sent it back just like it told me to do and havent heard anything in over a month.
Cyndi of Paducah KY (08/11/06)
My Rival programmable crock pot generated so much heat, it cracked out the seam in my solid surface countertop. The counter top people came and repaired it, stating it must have been faulty glue (counter top less than a year old). A few days later, I used my crock pot again in the same spot and it cracked open again. When I picked up the pot to look at the crack, it was so hot it burned my fingers. It was only on low. Counter top people back to repair and stated they have never heard of anything that had ever caused that before. I've had no other problems with any of the other seams. I still have the crock pot, I believe there's a malfunction with the thermosat due to the intense heat it appears to be putting out.
Two repairs to my brand new countertop in the same place. The install people were nice to repair since it was new and we weren't sure at first what caused it. They have told me they will no longer warranty that specific area or repair it again and there's no way of knowing if it will hold up for any length of time. I spent almost $6000 on it. If it has to be reapaired again, the entire countertop will have to be removed and a whole section replaced, unknown what the cost would be, not counting my time off work and being without a useable kitchen for a week or so. If I can't match the color, I'll have to replace everything.
Roger of Rockport WV (07/28/06)
Ice cream freezer model #8704. The 2nd time i used it the plastic gear that turns the freezer on the inside broke. The part to fix it is on back order until the end of august. They take no back orders so I must call back at the end of August. No charge for part. I must pay $6.00 for shipping.Oonly paid $20.00 for freezer. no big deal just a pain in the butt.
Melissa of Plano TX (07/21/06)
After my second e-mail to follow up on my replacement crock pot, I had a new crock pot on my door in 5 days, faster than the 7-10 days the company promised. It has a small dent, but I'll live with it.
Melissa of Plano, TX (07/14/06)
I registered my recall the week after Easter. After 6 weeks, I sent an e-mail and received a response to allow 6 weeks for the recall.
Now 12 weeks later, still no base!
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L of Black Mountain NC (07/11/06)
Many months ago I responded to product recall for one of the many Rival Crock Pots that have been recalled. Was told to cut off plug and send it to them. When I received no reply, I emailed them several times. They said they did not receive the plug (ha) but had registered me for a replacement unit and to expect a unit shortly. Nothing. When I emailed again, they apologized and gave some sort of excuse - relocating, high demand, etc., but said unit would be forthcoming. My patience was running out.
Last email I sent asked them if this was some sort of scam. No response to that one! This crockpot had been used one time. Had I known this recall replacement was an apparent joke, just to reduce their liability, I'd have kept the unit intact and avoided the known hazard. Is this not illegal to take people's products like this?
Linda of Belton MO (06/07/06)
I used their crockpot & it cracked my countertop I have never had this happen.
I immediately contacted the rival company & was told someone would get back with me. That was 3-20-06.I CALLED BACK in a month & told the same thing. As of 6-07-06 I still havent heard from them. I still have a damaged countertop & can't use that space, afraid of causing further damage.
Ike of Shorewood IL (06/01/06)
We heard of the Rival crockpot recall. We had one involved in the recall. We went online and registered as directed, then followed the directions to the letter to get a replacement. We waited 2-3 months, then called when we didn't hear anything. I was then told she couldn't find my registration, so she took the information again, and assured me we would get the replacement in 7-10 days. That was 4 weeks ago. What game are they playing??
Angela of Tinley Park IL (03/21/06)
This is the second attempt to find out about the replacement of my crock pot. I mailed in all of the needed items in the fall and have not received a replacement. I mailed in the 3x5 index card with my Name, Address & Phone number along with the plug as requested. I filled out this form a few weeks back and have heard nothing. I have the large oval crock pot. I am in need of this crock pot for upcoming events. I don't understand what the problem is. I'm sure that I was supposed to receive a replacement within 2-3 weeks.
Bill of Syracuse NY (03/21/06)
I own a Rival Slow Cooker, model no. 4745. The plug number is Y2802. Last week, when I picked the unit up, one of the handles disintegrated in my hand, leaving an exposed screw coming out of the base. I e-mailed Rival asking if this was safe to use, and never got a response. I found their website for the recall on certain models, and tried to register, but was told my model was not included. I also printed off a reply from that rejection saying please continue to use and enjoy your Rival Slow Cooker.
Tammy of Great Falls MT (03/14/06)
There is a recall on some Rival Crock Pots. I had one that was recalled. Once I went on-line and found the directions to get a replacement I sent in all the information along with the bottom part of the electric cord along with my name address and telephone. The recall said that I would have a replacement part within 2 to 3 weeks. It's been 6 almost 7 weeks since I sent the parts in and I haven't received the replacement part. I feel that the company isn't standing behind their product and their promise to replace the part within a certain amount of time. I'm a consumer and I feel misled by this company. I have tried twice to e-mail them and there has been no response. I do hope that you have had other consumers e-mail you with their concerns with this company. I know as a consumer I will never purchase anything that is made by Rival.
Kyle of Smyrna GA (02/02/06)
Approximately 4 months ago I registered my Rival Crock Pot for the recall of the faulty model. I was informed that I should receive my replacement approx. 2-3 weeks later. I have yet to receive my replacement, and can no longer use my crock pot being that I had to cut the power cord to qualify for the recall.
No longer have working crock pot.
C. of Massapequa NY (01/31/06)
I am writing to explain how upset I am over a potential disaster that happened with my Rival crock pot today (model # 6445). I turned on my crock pot this morning, as I always do (I've had my pot for over a year). I was cooking beef cubes with ample liquid. I was out for a little while and when I returned home, I immediately smelled something burning. I ran over to the crock pot and found that a sizeable piece of the bottom of the ceramic insert had cracked open and broke off, causing the liquid to leak into the base....which was almost all dried up and burning.
My family and I are thankful that we had caught this when we did. I could only imagine that a fire could have resulted if some more time had elapsed. I do have photos of the crock pot, if necessary.
The only other problem I had, not as serious as this one, was within a couple of weeks after I purchased it, the knob to turn the crock pot between low and high had appeared to melt a bit and broke off. I was going to return the whole pot, but it seemed to work just fine, so we let it go. We just had to turn the lever without the knob. Today's issue was a completely different story. I truly feel a tragedy could have ensued if I hadn't arrived when I did. I'm afraid this may happen to somebody else.
Michael of Fort Worth TX (01/29/06)
I own one of the Rival crockpots recalled due to the possibilities of the handles coming off. I read the recall info in our local newspaper. It directed me to a website where I was asked to enter my crockpot model # and the numbers/letters on the plugin. After entering the necessary info I was directed to cut off the plugin and mail it to the Rival Recall Center at this California address. I mailed the removed plugin on Sept. 1, 2005. To this date I have not received another and now have a useless crockpot. I have tried to find a Rival website to register my complaint but am only asked to enter the already submitted info.
Patsy of Tulsa OK (01/23/06)
I registered my Rival Slow Cooker for recall in October 2005 and mailed the plug etc. I have not received the replacement to this day.
Phyllis of Goodville PA (01/18/06)
Rival Slow Cooker Recall - I returned the plug with all the required information on 9/27/05. I have heard nothing from them. The 800 # is a recording.
Debbie of Summerville SC (01/09/06)
I purchased the Rival Crock pot #SCV- 551 for Christmas. Today I used it. After cooking my soup all day long, when I removed the lid the lid shattered into a million pieces. It looked like a shattered windshield. It was everywhere. All over the stove, kitchen, and in my soup. I can not imagine that this is a safe product and that this should be on the market. If I had little children there could have been serious damage.
I'm out the cost of my soup and have no dinner to eat. I don't want to sue anyone, I want the product off the market.
John of Boynton Beach FL (12/29/05)
The handle broke off of my Rival crock pot model 3745 & i was burned by the contents spilling on me , and i looked it up on their web site and they said it was not part of their recall.
Donna of Candler NC (12/06/05)
I own a slow cooker model # 3745 where BOTH of the handles have broken off, noticed not in the recall list. Have used your products for YEARS and never had this happen before. Spend too much money on crock pot too not be able to use it !!!!
Beverly of N. Huntingdon PA (12/01/05)
On Aug. 5 my Rival Slow Cooker was recalled . I registered on line and then sent the plug and other information in the mail. They were supposed to send me a replacement base but I never got it. On Oct. 24 I sent a letter in regares as my I never received the replacement base but as of today have got no response back.
Anne of Williamston SC (11/26/05)
I sent my cord to my crock pot in at least two months plus ago and have not heard anything and I have forgotten the # because I threw the base away. If I am not going to recieve one please advise so I can purchase another. I use it this time of the year more than any other.
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