Complain about a product or service

Ronco Knives

Rick of Nanaimo,, BC May 6, 2009

I originally replied to a TV add from Ronco and ordered a 2 for 1 special offer set of knives to give away as Christmas gifts. I placed my order by phone in mid October/08 and charged it to my personal Canadian Tire Mastercard. The transaction charge appeared on my Mastercard Statement on October 30/08 for 98.34 US funds and was converted @ 1.253368416 to a total of 123.25 which was posted on October 31/08 as a charge to my credit card. I waited the standard 4 to 6 weeks for the products to arrive, and as mid December approached I contacted Ronco to inform their Customer Services Department that I had been charged 123.25 Canadian for goods that I had not recieved and that I would like to have a credit applied to my Mastercard as it was going to be too late to send these items for Xmas gifts.

The Ronco agent replied that thier records indicated that the items were shipped out several weeks ago to my home address and that I should have received them by now.

I replied that I have a community post box service whereby if the products are too big to fit inside the locked postal box then a note is left to pick up the goods at a specific Canada Post Outlet. I did not receive any such notice, nor did I receive any knive sets from Ronco.

After dicussing this with the Ronco agent, she said that someone would contact me shortly to confirm a credit refund.

Iwaited until my next M/C statement arrived in December/08 and there was no Ronco refund as promised and there was no return phone call back to me as promised by the female rep.

I have made more than a dozen attempts to contact Ronco's Customer Service line at 1-800-486-1806 and waited for several minutes only to be cut off to a dead phone line.

Finally, in May/09 I was able to speak to a real person at Ronco at their Customer Service line and spoke to a man by the name of Jack Hopes who identified himself as Ronco's Senior representstive. I calmly explained my stuation to him and he reassured me that he would take care of my refund and that the full credit would appear on my next M/C statement.

Well another month went by and still no credit to my account. I tried several times to contact this Senior Ronco Rep. Jack Hopes but to no avail. I have given up and you are my last hope for me.

Padraic of Irving, TX March 17, 2009

Ordered a set of Ronco Knives(plus 1 free set) and 2 wood blocks for storing knives in mid Dec 2008. Package arrived only in late Jan 2009. Unfortunately both sets were white and not black as advertised. Call their customer service and was promised they will send mailing label for an exchange of the knives set. To date and after many calls to the customer service the situation has not changed. I am still stuck with the white knives set and no mailing labels. I have been called by their customer department last week and was informed that the mailing label will be sent to my email but untill today none has been recieved. I get empty promises call after calls to the customer department.

In such case, what can we do. They exist only in cyberspace and TV ads. I am in Dallas Texas, what action can I take to get some justice.

Timothy of Walled Lake, MI February 3, 2009

I purchased a set of Ronco SHOWTIME knives. This set was buy one get on free. I ordered them on December 6th of 2008. They have not arrived yet. All I get are excuses. I was told that they will not charge my credit card till they ship. They have already charged me and not shipped the product. I have asked for a refund and they are not giving the refund either. I have asked for a phone number to call and get none.

I have retained an attorney for possible lawsuit against the ronco company.

Hannah of Inwood, NY January 15, 2009

Placed order for 25 piece knife set in October. Waited until December 19th, After being assured over and over again that they were on their way. The first package was delivered to the wrong address, and Ronco assured me that they would send another package. NEVER RECEIVED ANYTHING. After canceling the order, they keep telling me my refund is on the way 5-7 days.

Its been almost a month, no refund. All they do is give me the run around. I even spoke to a supervisor, who said that I would receive the refund within 72 hours. that was 2 weeks ago. I feel like I will never see that money again. I feel Robbed. Also, everytime I call I'm on hold for at least a half hour. The most HORRIBLE service I have ever seen.

The Knife set had Two sets of knives. One was for my mother-in-law as a Christmas present.

Barbara of Camp Hill, PA January 13, 2009

I purchsed 2 sets of knives, the blocks and scissors for a total of approx. 213 in early November 2008. Nothing came and I called in early December to be told that they were on backorder and there was no guarantee I'd have them for Xmas. On 12/22, they charged my bank account with the full amount but no shipment ever came.

I have written and called hundreds of times and get recordings or told the computers are down. I am submitting a dispute with my bank for this charge to my account. I am currently out the 213 and several people did not get Xmas gifts from me and I have spent too much time trying to get my money back.

Glenn of Lynn, MA December 4, 2008

I placed and order for the 2 knife sets plus butcher block holders. (about 171). A day later I decided it was too much money and attempted to cancel my order. No luck. During the following week I attempted at least 25 time to cancel the order and was rebuffed with every excuse in the book: the order doesn't show up on our screens yet; call back in a couple days; we have a new computer system; (many phone disconnects after being put on hold for 15 minutes); Could you give us you credit card number again so we can trace your order?; and finally after threatening legal action I was able to talk to a supervisor who gave me a fax number to the corporate office and instructing me to send them the bank info so they could process a refund.

This is what I did: I contacted the bank. I provided them with an afidavit describing my attempts to cancel the order. I also provided them with research from the web regarding compaints mirroring my own. The bank promptly issue me a credit. A few days later I received the order from Ronco. I contacted USPS. They said I should mark the unopened package CUSTOMER REFUSED SHIPMENT and they would send it back to Ronco. I would not be charged to ship it back. Ronco would have to pay on their end. Serves them right. Don't do business with this company.

Charles of Homosassa, FL August 4, 2008

I made a purchase on -line for some knives that wre priced at 39.99 and I noticed on my bank account the next day I was charged 183.04. I immediately called Ronco and wanted to cancel the order.They informed me that it was already shipped and in route. I intercepted the package when UPS was attempting to deliver it and informed the driver not to take it off the truck and return it to Ronco . Well unfortunately another package was sent the next day and I wasn't home to intercept it. I immediately called Ronco and asked for a return authorization form and they said they would send one out. I never recieved the form and called several times and I constantly got the same answer that it was on its way.

In the meantime I contacted my bank and the credited my account 183.04. I never recieved the return voucher and three months went by and I assumed that the problem was resolved , until I got an investigative report from my bank stating that they reversed the charge and debited my account 183.04. The bank sent me a copy of the UPS tracking reciept shoeing I recieved teh second package with no mention of me attemting to recieve a return voucher. To add insult to injury I again contacted Ronco and they informed me a return form was on tghe way. The Bank informed me the only other thing I could do is send the Item back myself and attemt to get my refund that way. So I did.

I had to spend 53.30 cents to send back there product which wasn't worth 5.00. This Item was two knife blocks and a free set of silverware. The product weighed over 30 lb's and I had a difficult time storing and taking the product to UPS. I had to spend my money, time and gas to get the product back to them plus I am handicapped. Also the mental stress and anguis I suffered with the constant lies. The product was delivered by UPS 7:36 AM on 8/1/08 and David signed for it. I called today 8/4/08 at 8:43 am and asked what the statis was on my refund and I got the same untrusting answer that it was being processed and I should recieve it soon. They deliberitly made me wait for the vouchers and store there product until I sent it back. This has been going on since March 31/2008 and I think this is totally unfair . Now they have my money and product too.

Marlin of Safford, AZ April 29, 2008

on October 22,2007 I ordered a set of knifes advertised on TV, which included a free flatware set. I got an email stating the flatware set was on backorder and if I wished to cancel to call the above number. I called and cancelled the order. I get another email that the flatware which was free was cancelled and the knife set was clearing. In the meantime my credit card was charged 71.59. I have over the months talked to their above telephone number and assured my account order number 6408579 would be credited. I would wait and that never happened. I never received anything from them, I never refused shipment of any item from them, in March I had a conversation and was told that their system was being updated and they could not credit credit card accounts and would be receiving a check in the mail in 7 to 10 days a month later nothing, I called again and asked why I hadn't received my check, this time they hung up on me. Wonder how many peoiple cancelled orders and got charged and didn't receive anything. Wonder if IRS would like to know how many people they have taken money from and nothing in return, Maybe California consumer fraud would like to know also.

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