Safe Step Walk-In Showers Reviews
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About Safe Step Walk-In Showers
Safe Step offers high-quality walk-in showers in addition to its walk-in tubs. The Safe Step walk-in shower can fit within your existing shower or tub space and includes an adjustable, hand-held shower wand as well as an on-and-off button and several optional features. The company also employs installers to make your purchase more convenient.
- Fast installation
- Financing available
- Limited lifetime warranty
- Discounts available
- No pricing online
What are Safe Step walk-in showers?
Safe Step walk-in showers are low-entry showers designed to make bathing safer and more accessible, particularly for people with limited mobility. They are built with safety, comfort and convenience in mind, allowing users to either sit or stand while showering. The low-entry design helps reduce the risk of slips and falls, and every part of the shower unit is backed by a lifetime warranty for added peace of mind.
Safe Step also handles the installation process, with professional installers ensuring the shower is set up quickly and correctly, so customers don’t have to manage it themselves. Most installations are completed within one to two days.
Safe Step walk-in shower products
Safe Step offers a range of walk-in showers. Each model is equipped with features that prioritize user safety and convenience:
- Classic Shower: Features an EZ step entry, handheld shower wand and anti-slip flooring. Optional upgrades include comfort features to enhance the bathing experience.
- ShowerSpa: Includes an EZ step entry or ultra-low threshold, handheld shower wand, built-in storage, six Silk-Spray jets and a slimline shower head. Optional features include a fold-away seat and sliding glass door.
- ShowerSpa LE: The most comprehensive model, offering an EZ step entry or ultra-low threshold, handheld shower wand, built-in storage, six Silk-Spray jets and a slimline shower head. It features the FiberGranite wall system, known for its durability and aesthetic appeal. Optional upgrades include a fold-away seat and sliding glass door.
- Deluxe Shower: Accessible for both walk-in and wheelchair users, this model offers storage shelves, a handheld shower wand, an EZ step entry or ultra-low threshold, anti-slip flooring and a rainfall shower head. Optional features include a fold-away seat and sliding glass door.
Each model is customizable with various hardware finishes and wall options, allowing users to design a shower that fits their style and needs. These walk-in showers are engineered for safety and stability, ensuring a comfortable and independent bathing experience.
Safe Step walk-in shower features
Safe Step’s walk-in showers include the following features:
- Barrier-free, anti-slip bases
- Grab bars (round or L-shaped)
- Hand-held shower wands
- Optional safety seats
- Showerheads
- Corner shelf caddies
- Optional sliding glass doors
- Tile composite walls
- Pressure valves
- Temperature valves
How much is a Safe Step walk-in shower?
Safe Step walk-in shower prices start at around $4,000. However, the final cost after installation may be different depending on your scheduling, space and plumbing requirements.
The price of a shower unit plus installation is not listed on the Safe Step website, but that is not uncommon in the industry. You can enter your contact information on its website to receive a free estimate and sign up for an in-home consultation, though.
Safe Step offers tailored financing plans to qualifying individuals, and its Helping Hands Rebate offers up to a $1,500 discount for people with specific medical conditions. Military discounts are also available.
Note that some customers may need to upgrade their water heater to at least an 80-gallon capacity for optimal performance. Be sure to discuss your current water heater specifications during your consultation to understand any additional costs you may incur.
How Safe Step shower remodels work
Safe Step’s conversion service replaces your traditional tub with a low-threshold, walk-in shower. The process is streamlined and typically completed in one day. Here’s a breakdown of the four key steps:
- Tub removal: The team begins by carefully removing your existing bathtub. This includes detaching the tub, clearing debris and preparing the space for the new installation.
- Shower placement prep: Installers assess the subfloor and wall condition, then reinforce or repair surfaces as needed to support the new shower system.
- Plumbing rerouting: Plumbing lines are adjusted to match the configuration of the new shower, including repositioning the drain and water supply to align with the shower fixtures.
- Shower installation: The new walk-in shower is installed, including wall panels, fixtures, grab bars and accessories. Once installed, the system is tested for leaks and functionality before final cleanup.
Safe Step claims that 95% of projects are completed in less than one day.
Safe Step walk-in shower FAQ
Does Safe Step offer a warranty?
Yes, Safe Step offers a lifetime warranty on its walk-in showers. This warranty includes parts, labor and any manufacturing defects.
Will Medicaid or Medicare cover my Safe Step purchase?
Medicare and Medicaid do not cover the cost of a walk-in shower at this time. However, you may want to reach out to your Medicaid or Medicare representative for more details.
How does the installation process work?
The installation process for a Safe Step walk-in shower usually takes one to two days. Its installers are trained and insured, and their work is 100% guaranteed.
Still have questions?
Are Safe Step walk-in showers worth it?
While Safe Step’s prices are at the higher end of the market, it’s worth considering if you are looking for complete service. Its products are designed for individuals with limited mobility, and its customization options let you create a safer and more satisfactory bathing experience. You can also get a free estimate and in-home consultation before making a decision.
Safe Step generally receives positive reviews from ConsumerAffairs users, who praise the products’ safety, ease of use and comfort. Reviewers mention positive experiences with installation, especially installers’ attention to detail and clean-up.
Safe Step Walk-In Showers Reviews
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Reviewed Jan. 8, 2026
I couldn’t be happier with my walk-in shower. From the start the company was fantastic and the salesman was incredibly helpful and knowledgeable. Today I had some adjustments done to the glass, sliders and towel bars and the service was top-notch. Everything looks perfect and I’m absolutely thrilled with the outcome.
Thank you for your positive feedback, Carolyn. We're thrilled to hear that you found our product to be of high quality and that our representative provided thorough explanations. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed July 17, 2025
I've seen Safe Step commercials numerous times on TV and they had many discounts. Everything was at a good price and that it was in a timely order. The guy that came to do the presentation was very polite and knowledgeable. He was able to answer all my husband's and my questions. Then they did the install in a good amount of time. It was very good. We're financing, so it was affordable.
Thank you for sharing your positive experience, Velez! We’re delighted to hear our representative made you feel comfortable and well-informed, and that the installation went smoothly and efficiently. It’s great that you found the pricing affordable and appreciated our team’s attention to leaving your bathroom spotless. We truly value your recommendation and are here anytime you need us!
Reviewed May 13, 2026
Updated on 05/16/2026: Same person showed up to do the repair of the drain. Had to replace entire drain assembly, due to incorrect installation in the first place. Drain is fixed. Attempted to address door issue, no real improvement. He advised there is no way to stop the wobbly fixtures due to no solid anchor points on the wall or shower wall. This is a VERY poor quality product and process of installation. A control valve for a shower should not move in any direction when operated. There should not be a 26 inch long plumbing pipe filled with flowing water that moves in any direction. There should not be a shower head with a 20 inch plumbing pipe extension from the wall that move side to side and up and down when you adjust the angle of spray. The control valve, Shower pipe with diverter valve, shower head holder and soap dish holder, and shower head should be anchored in place and not move with any very minor touch.
Original Review: Reviewed Kohler, Jacuzzi and SafeStep. Chose safe step because of reviews and pricing. Well that was a mistake. Installer was not terrible, but work was poor quality and they did not really try to keep my house protected (not enough runners to protect carpets and several gouges in walls). After install was advised not to enter shower for 24 hours. Shower was not tested by installer. I checked hardware: grab bar was loose, shower head and pipe are loose and move back and forth, water control valve is not mounted well. It moves back and forth and the shower pan flexes when walked on. The drain system leaks into my basement.
Calls to Safe step has yielded a call from service tech who is due today to repair above problems. Fit and finish is not great either, walls are not even at the ceiling they try to cover this up with large amount of caulking, which is not uniform or covering completely. Overall install was abysmal and not to normal standards for a $15,000 job.
Mike, thank you for sharing your experience with us. We apologize for the inconveniences you encountered during the installation process. Your feedback is important to us, and we will use it to improve our processes for the future. We are glad to hear you're scheduled for a service visit today. If you are still experiencing issues with the tub's drainage after the repair, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com.
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Reviewed April 20, 2026
Tami & his helper have done a great job! Very personal, taking care of my needs!
Thank you for sharing your wonderful feedback with us, Sherryl! We're thrilled to hear that our team provided such a great experience to ensure your needs were taken care of. Thank you for choosing Safe Step!
Reviewed April 17, 2026
They called me after I filled out information stating I was a renter, and then the lady tells me they can’t do anything for me.
Hi Jayne, thank you for reaching out. We're truly sorry for any miscommunication regarding our ability to assist renters. Your feedback helps us improve our processes, so thank you for bringing this to our attention. If you have additional questions or if there's more we can do to help, please feel free to reach out to our customer service team at 800-989-5101. Thank you.
Reviewed April 17, 2026
Zero stars actually! Last night someone from their company called me at 10:25 p.m. wanting to discuss installation of a shower unit. NO ONE should be placing business calls at 10:25 pm!! It woke me up….made my heart race…. calls that come in at 10:25 p.m. are usually bad news. Especially when a person is the caregiver of extremely elderly parents. I never want to have any contact from that company again. Remove ALL of my contact information from your database! I never want any contact from you again. NEVER!
Hi Margaret, thank you for reaching out. We’re sorry to hear about your experience. This is not the level of service we aim to provide, and we understand how frustrating this must be. Please know that our team is reviewing your concern and is committed to addressing it appropriately.
Reviewed March 20, 2026
I really like my Signature walk in shower with one very minor exception. The rain shower head could use more pressure. Is it possible to purchase a more powerful head or is there a way to modify the one that came with it....
Dave, thank you for sharing your experience with us! We're delighted to hear that you are enjoying the Signature walk-in shower. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Reviewed Jan. 16, 2026
The shower is very satisfying. I would recommend to family and friends. The company was very professional, from sales person to installation team to Danny who is very kind. Thank you so much, I truly am happy. I know I went with the right company.
Nancy, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step and for the recommendation.
Reviewed Jan. 15, 2026
I absolutely love my safe step walk in shower. The company is very professional from the salesman to the installation crew to the service department. Danny came out today. Fix my tub exactly what was wrong. Take care of all my concerns. I can recommend this company to family and friends. Thank you so much.
Thank you for your positive feedback, Rosalin. We're thrilled to hear that you're loving your walk-in shower. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step and for your recommendation.
Reviewed Jan. 15, 2026
The service associates who came to our home were excellent! They were very thorough in explaining in detail every facet of the product as it pertains to use and cleaning. They were very cordial and patient. It was a great experience.
Herman, thank you for taking the time to share your experience with us. We're happy to hear our team provided you with excellent service, and helpful and thorough information. Thank you for choosing Safe Step!
Reviewed Jan. 14, 2026
I absolutely love my Safe Step walk-in shower. Danny came to my house right on time. Great service person. He knew exactly what was wrong and fixed it in a timely manner. I could go on all day about this company, how great of an experience I've had from the salesperson to the institution crew and service. Jen was so kind to me when I called. I would recommend this company to all my friends and family. Thank you so much!!
Thank you for the wonderful feedback, Roger! We're thrilled to hear our team repaired your walk-in shower efficiently. We strive to provide communicative and informative service from start to finish. Please don't hesitate to reach out if you need any further assistance. Thank you for choosing Safe Step!
Reviewed Jan. 13, 2026
So grateful for the great support and service from Dan. I can now use my SafeStep tub with confidence, knowing how to use it, especially how to clean it. It's a big investment that I wasn't using b/c I had never had a demonstration when it was installed. The written instructions weren't working for me so Dan's demonstration has made all the difference. Confidence RESTORED.
Thank you, Susan! We're so glad to hear that your repair experience was smooth and efficient. We're happy to hear Danny provided you with excellent service and provided you with helpful information. We truly appreciate your kind words and will be sure to share your feedback with our team.
Safe Step Walk-In Showers Company Information
- Company Name:
- Safe Step Walk-In Showers
- Website:
- www.safesteptub.com
