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Keith of Bothell WA (07/03/08)
I purchases a samsung refridgerator in july 2006. i starte having problems with the refridgerator in april of 2007 i contacted samsung and they requested that i fax them a receipt of the sale of the refridgerator. i was then called by their customer service saying that they would send out Mr. apllience to fix the problem. I have had Mr applience out 9 times over the past year to fix the refriderator and it is still not working proberly.
I have contacted samsung customer service eight time in may and june of 2008 and still have not had the problem resolved. in may of 2008 i had to have mr. applience come out to my house and have them fix a leak that was leaking onto my hardwood floors. i had to pay out 217.80 out of my own pocket and the problem is still not fixed. I have filled a complaint with the new jersey BBB and they have told me that samsung will not respond to their complaint.
i have had to take several days off to have mr. applience come to my house to take a look at or fix some part in the fridge. i have also had to pay out 217.80 out of my own pocket. My hardwood floors are starting to bubble and the cost to fix the floor would be about 5,000 dollars.
Lynda of Seattle WA (06/30/08)
We purchased Samsung RS267LASH refrigerator during our remodel and had it delivered when we moved back during the summer of 2006. There have been no problems with the operation of the fridge until recently. About 6 weeks ago, crystals covered the freezer side. This event has not happened again.
Last night (06/29/08) I noticed that the refrigerator temperature indicator was flashing at 38 degrees. I unplugged it for 9 minutes as is recommended. The temperature was at 68 degrees on the fridge side and 12 on the freezer side at bedtime. This morning, they are at 38 and -6 degrees respectively. I hope that our problem is solved and that we are not destined to become a disgruntled oonsumer. I have noticed that Samsung refrigerator water filters are not in supply at Lowes or other stores and that internet orders are in backlog due to shortages.
Rowena of Seattle WA (06/25/08)
My husband and I purchased a home which had a Samsung refrigerator. Seemed very good; design and features were great. Worked a month or so, till about April 30, 2008.
I have had numerous phone calls with Samsung and the repair company they sent to me. It has been almost 2 months and I still have a broken fridge. Doesn't cool, doesn't freeze. Samsung employees have been very polite and well-meaning, but nothing gets done. I am still waiting for a sealed system part to be sent to accomplish the repair. There is no authorized service person within about 80 miles, and no one at all in Seattle. I have a spare fridge outside my kitchen sitting in the dirt. Two months to get a refrigerator fixed is absurd.
Eudes of Pacifica CA (06/23/08)
Regrigerator stopped cooling and although it is still under warranty SAMSUNG is not making itself responsible. They have lied to me abour sending someone to come take a look it at my house to see how to resolve the problem and they have lied about sending me a refund. After weeks of being on the phone with them they told me to send in my purchase receipt so they can prorate a refund for me. Today 6/23/08 they deny this and are refusing to continue working on this and have placed me under a no coverage zone.
I took an afternoon off to wait for repairs and the repair person did not show up. I have no refrigerator since they instructed me not to trash it until they finish processing my claim. In the meantime I have no food at home for my mother or myself. Also all the food in the refrigerator went bad.
Carlos of Laguna Niguel CA (05/23/08)
I bought a Samsung refrigerator from Lowes, in Aliso Viejo, CA on 2/3/06. Within a couple of weeks it was not cooling, so I called Samsung. They sent out a Maytag repairman who stated the computer panel was defective and had to order a new one. A couple of weeks later they came and replaced it.
The unit worked well until a month ago,(4/20/08), when the freezer stopped working. I contacted Samsung. They sent Global appliances.(5/2/08). They diagnosed it as a faulty compressor. Samsung would cover it, as it is under a 5 year warranty for sealed components. A day later, I get a call from Global stating they couldn't do the work, so Samsung would contact another company and call me.
Two days later I had to call them back, because i had not heard of them. They stated that AG appliance would send someone on 5/16/08. The tech from AG stated that it was not the compressor but the evaporator, also a covered component, and that Samsung would cover it. Well, I was pretty mad at that point and contacted Samsung's Executive Customer Relations group. I spoke to a Jose Z,ID # 19. I explained to him the situation. He stated that Samsung would SEND ME A CHECK for the amount of the fridge. They instructed me to FAX them a copy of the purchase receipt as well as a copy of AG's diagnosis of a faulty evaporator. I did so that very day, 5/16/08. I did not hear from Jose Z, as he had stated that he would call me, so I had to call back. Keep in mind that every time you call it takes about an hour +, because you are put on hold for about that long.
Nonetheless, I never spoke to Jose, but I spoke to a lady who would not give me her name, but she stated that my Lowes receipt had sold as is written on it, and therefrore my warranty was null and void from the moment I bought the fridge. She informed me that Lowes should of not sold the fridge to me, because it was not under warranty, as it was not in its original box. She further stated that it was Lowes responsibility to inform me of this!
When i bought the fridge I was told by Lowes that it had been returned by someone becasue it had a dent on the door. Nothing wrong mechanically, electronically, and/or structurally, and that IT WAS under warranty. I went to Lowes this past Monday, 5/19/08. I spoke to the manager on duty, George, and let him know of my issue. He stated that their receipts state sold as is any time they do a discount, for whatever reason, and that my refrigerator was under warranty. He attempted to contact Samsung but was not able to. He then told me to call back on Wednesday, 5/21/08. I did. He stated that he had still not been able to get a hold of Samsung, and that he was going to get the store's General Manager involved, and that he would call me back. It is 5/22/08, and I have not heard from George, the GM from the store, or anyone from Lowes.
900.00 refrigerator 300.00 spoiled food 50.00 service fee for 1st. service company,(I refused to pay the 2nd. company) 8 hours of lost work due to waiting for 2 service companies. Several hours on the phone trying to resolve this. I believe that Samsung and Lowes are responsible.
V of B Uena Park CA (05/19/08)
On February 25, 2008, we purchased a Samsung model RF265AASH French Door Model from Frys Electronics in Anaheim, California. On or about April 25, 2008, about 60 days later, the refrigerator portion of the appliance stopped cooling. That's 60 days of perfect operation. I called Frys and they contacted some appliance repair place in Fountain Valley, Calif. The repair place called and set up an appointment for a few days later. But, they told me to unplug the unit from the electricity for overnight and then plug it back in again in the morning. Had to take the food to the neighbor's house and use their refrig. until the next day. The frig did come back on and seemed to be working great. The repairman shows up and says that it needs a new computer board. But, this will take a few more days to order and then receive from Samsung. The frig was still working OK . When he showed up, he unplugged the frig and replaced the computer board (really fast). He plugged it back in, set the temperature and departed. I watched the temperature every hour. Nothing happened. After a few more hours still it did not begin cooling.
So, I telephoned the appliance repair place. The repair guy told me to unplug it for a couple of hours and then plug it back in again. He said Don't worry, it will come back on. It didn't, so, back to the neighbor's house all of the food went. We were still harboring the coolers so I got more Ice and filled them up again. Then I unplugged the frig for overnight again. After 10 to 12 hours of being unplugged I plugged it back in and it worked. About a week ago, during the week of May 9 or thereabouts I get a call from Sansung's customer service rep. She wanted to know how the repair service went and if everything was OK. I told her that the frig was working fine but it bothers me that after it stopped cooling that I had to unplug it from the electricity for overnight before it would begin working again. I was concerned that if we went on vacation and this non-cooling thing happened that there would be no one at home to unplug and then plug the frig back in to the power. When we got home there would be a mess. She seemed to understand to situation and suggested that I telephone their technical or engineering department and talk to them about this.
Well, I did not call but on May 16, 2008 It stopped cooling again. This time I telephoned Samsung because the rep. had given me their number. I finally got the repair line and they said that some other repair service from Bell Gardens would call me within the next 48 hours to make and appointment. It's been well over 48 hours now and no such call has been made (but, it's Sunday). So, back to the neighbor's all the food went and I unplugged it again for overnight. In the morning it was plugged back in and after a while it begain cooling again. Back in went the food. So, after they fix it this time, well, they didn't fix it the first time, then that will be number two.
The Lemon law must protect this sort of thing. But, no more Samsung products, please. I will never own a Samsung product again and will never purchase a product that has computerized controls. Luckily we purchased the five year extended warranty which will allow for the correct number of failures prior to invoking a Lemon Law and an attorney.
The cost of the refrigerator was $1508.50 with sales tax. The 5-year extended warranty/service contract was $258.60. Total cost was $1748.4. Damage due to sychological stress is likely as we purchased this refrig because our old one was likely to break down . My wife has had surgery and we bought this thing to make sure we had a working fefrigerator in the house while she is recovering. Instead we have had to work with ice coolers and carrying food back and forth between our house and the neighbor's. There has been no damage yet due to melted ice from the freezer onto the wooden floor in the kitchen. This was also a Christmas present to ourselves. We saved and bought nothing else for Christmas.
John of Pooler GA (05/10/08)
I purchased a Samsung Side-by Side refrigerator, model #RS253BABB. I had it for only about 4 months and the refrigerator stopped cooling. Luckily it was under warranty and was repaired.
About 6 months later, the same thing happened and once again it had to be repaired. Both times I lost about $100 worth of food because of this.
Now, only 18 months after the original purchase, the coils in the refrigerator are freezing up, the heating element that is suppose to prevent this only works part of the time... so it works long enough to melt the ice collected around the coils, and cause water to leak out all over the floor. I have isolated this problem by turning off the main water line, and reading other forums about this same type of complaint. I have called samsung numerous of times with only to hear that they can send someone out to look at it. Well, it is past it's warranty and now, of course this will come out of pocket. Thanks Samsung, for making a junky product and ripping me off.
Carol of Anahauc TX (02/23/08)
After purchasing a Samsung model # RM255BARB refrigerator, one refrigerater compartment keeps breaking, freezing up, ruining food and blowing up frozen sodas. It was out previously for a whole month, and this was during Thanksgiving, too. It has been broken again this time for over 20 days. We have had a very hard time dealing with Samsung customer service representatives, trying to get it repaired. They never return phone calls when they say they will. After having it a year, it has been broken for about 50 days. We want our money back to purchase a different brand: $2600.00--to be exact. It is still broken with no satisfaction. I do not recommend this product to anyone.
As stated above -it is still not resolved. Currently we are awaiting a repair company to try and fix the refrigerator AGAIN. We have had so many upsetting times on the phone with service reps with no satisfaction. We are out $2600.00.
Barbara of Hudsonville MI (10/08/07)
Bought a $1150.00 Samsung refrigerator 2 years ago - so it isn't under warrenty except the sealed cooling system is for 5 years. I have a censor that went out, and Samsung can't seem to get a part to fix it. I now have been living out of coolers for 4 weeks and they don't follow through with getting the part delivered to the service center that they recomended to me. This company too is having problems with Samsung. They don't seem to want to stick behind what they make. I pretty much have called Samsung regarding this 3-4 times a week and they still can't get my part shipped to the company that they gave me to fix it.
Jason of Grant Park IL (09/04/07)
I purchased a new Samsung refriderator Jan. 21st 2007 from Lowes in Bradley. Purchase Price $1396.00. Purchased with my Visa card. June 2007 the refrigerator failed. I contacted Lowes they instructed me to contac Samsung. Samsung issed a ref# 4001499945. They sent Dal Appliance from ST ANNE IL. to look at the unit. They ordered parts to repair the unit. Samsung sent the wrong parts. This took several weeks. Finally the refrigerator was repaired. Several weeks went by than the freezer failed. Samsung issed another ref# 4001594352. They sent Dal Appliance out again. Again had to order parts. Parts were sent wrong again. Finally on 8-16-2007 Dal Appliance fixed the freezer. Two days later it failed again. Samsung issued another ref# 3000130208. My freezer has not worked for about a month now. The water despensor has also quite working. My wife and I have made multiple phone calls to Samsung, faxed copies of my receipt several times and they keep blowing us off. I feel this is unjust and ripped off of $1396.00 dollars. We have a 10 month old son. It is kind of important to have a functioning refrigerator to feed my family.
David of Warrior Run PA (08/27/07)
We have a Samsung refrigerator not even 2 years old. Over 6 weeks ago in July 2007 our Samsung Refrigerator stopped holding its temp in the fridge part and the freezer part. My wife called Samsung and they stated that they would refer it to their service department. After several calls to Samsung we finally got a repair man to look at the refrigerator 3 weeks later. The repair man said he had to order two parts for the refridge and the freezer. After two weeks of not hearing anything regarding the parts I did call Samsung on Aug. 16, 2007. At that ime the rep. said that they got in touch with the service dpartment and he did not order the parts as he could not do it on-line; however the parts have been ordered and for us to call Samsung in a weeks time to make sure the parts are in and to have a date for repair. Called Samsung on 8-23-2007 and this is when they start with putting you on hold and stating that they can not het in touch with the service man they can not let you know if the parts are in or when repair is to be done. They transfer you to customer relations after being on hold for over an hour they give you the same answers. They state they will call you back on 8-24-07. No call back so we contact on 8-24-07 and they did state still no answers and they will call us back later the same day. Of course no return call. On 8-25-07 call Samsunug and again the rep. has no answers, when asked for phone number of Samsung corp. office they give you a song and dance stating they could only give you an address. Than you get hung up on.
Michael of Chandler AZ (06/18/07)
My 7 week old refrigerator quit working on the 16th of June 2007, I contacted the Samsung customer service on the morning of the 17th of Jun 2007. After going through the trouble shooting with the service representative, he gave me a number to call witha transaction number. The repair business was not open. I contacted Samsung again, went through the trouble shooting again with another service representative, and then asked for a repair business that would be open. They do not have another contracted repair business in the Phoenix Metro Area. (One Repair Business in an area with about 5 million people). On the 18th of June, I called the repair business, all of their technicians are currently in training for the next 2 weeks, they told this to Samsung Customer service, yet Samsung neglected to do anything to prepare for this. I contacted Samsung again, and they forward my service request to their Regional Service Center and told me that the Regional Service Center would contact me in a week and tell me what they would do then. Samsung customer servive told me they could not do anything else the 24th of June 2007. To me this is ridiculous that they only have 1 repair business in an area that is so heavily populated, they ignore warnings from that repair business that they will not be able to conduct any repairs during this time period and that it will take so long to service a major appliance so as a refrigerator. All Service representatives lacked concern for the problem.
Pierre of Hollywood FL (05/25/07)
I bought this refrigerator less than 2 years ago and it has been nothing but a nightmare. It broke down on us 9 months after we bought it. they sent Maytag to fix it, it was the cooling fan i think, then it broke down about 2 months later just when the warranty ran out. They said that it's no longer under warranty even though it was when they fixed it the 1st time. They said Maytag gives only a 1 month warranty for their service. We paid over 2000 for that refrigerator and can't beleive that Samsung wuld not back up teir product a little better.
I chose Samsung over the other brands because I have a Samsung DLP TV, and other electronics and I'm very happy with them. I do not recommend the refrigerator at all and I will no longer buy any Samsung product after the lack of service I got.
Amy of Petaluma CA (03/15/07)
My husband and I purchased a new, high-end Samsung Quattro cooling refrigerator model # RM255LASH in June 2006 from Lowes in Cotati, CA. Our refrigerator was well under its 12 month warranty (we purchased an extended 4 year waranty as well) when on March 5, 2007, we noticed the refrigerator was no longer cooling or freezing as water began leaking from the ice dispenser due to thawing ice. We had not noticed anything unusual prior to this date and our refrigerator had otherwise been in good working order. I contacted Samsung immediately that day. The service representative gave me a repair request order number of 4001325795. I was told the contact person for Samsung in my service area was Caroline Kiondo and that information had been fax'd to in regards to the repair request.
My husband and I have contacted Samsung Customer Care (1-800-726-7864) on a daily basis since March 5, either speaking to a service representative directly, or via monitoring their Repair Self Tracking site online. My husband also spoke with a representatitive at their Executive Customer Relations (1-800-522-7341).
We have not had one phone call initiated from the company to us in regards to our repair request, nor have we seen any action in regards to our repair request online.
We were told that there was not an authorized Samsung service person in our local area, and and were initially told that the company had seven business days in order to procure and contract a service person from outside of the local area if necessary. We were told that previously, Samsung refrigerators were serviced by Maytag, however this changed sometime in the recent past. On a phone call to Samsung 3/13, we were told that if a service person could not be found, Samsung would be responsible for replacing the refrigerator with a new one via Lowe's. That same day, I discussed the repair issue with the individual we purchased the refrigerator from at Lowe's, Chris Rose, and gave him the contact information for Samsung.
My husband spoke with a Samsung Representative on 3/15, he was told there is no timeframe in regards to when a refrigerator will be repaired and that they have as long as they want to try and find a service person.
We have now been without a refrigerator for 11 days at the time of this e-mail.
It is hard to believe that in an area as large as the San Francisco Bay Area, an authorized Samsung repair person cannot be found in a timely fashion. This is not a television or DVD player - a refrigerator is a necessity.
This appears to be a very popular model, I have seen it offered in many appliance/electronics stores. I have concerns for anyone else who considers buying a Samsung refrigerator given their poor customer service and inability to provide repairs in a timely fashion.
As frustrating as this has been for my husband and I, I can only imagine what hardship this would present for an individual with special needs, someone who requires refrigeration of medication, a family with a young baby requiring formula, etc, etc.
Carlos of Scotts Valley CA (11/27/06)
Refrigerator model RS2545SH ice maker isn't working to my satisfaction. The ice tray cycles at most twice then stops working. After 24 hours the ice created fills one water glass.
Lillian of Baltimore MD (11/17/06)
I purchased a side-by-side refrigerator/freezer, model number RS2630SH, in February 2006. Immediately after installation the freezer starting frosting over to the point where ice was not allowing the air to flow. I called the Samsung help line and they said the temperature was to high and recommended that I turn down the temperature. I called Samsung help line again because their recommendations did not help. The help desk suggested turning the temperture up because moisture was consuming the freezer air. This didn't work either. Finally, Samsung made arrangements for a Maytag technician to service the refrigerator. In August 2006 a Maytag service representative serviced the refrigerator. The Maytag technician looked in the refrigerator, and said oh it's a water pressure problem. He thawed the freezer part of the refrigerator out and told us to get the water presser fixed. He thoroughly dried the freezer and stated that the problem should not occur again. The freezer still produced frost. Samsung sent another Maytag technician out in October 2006 to service the freezer. This technician stated that the main sensor board was faulty and the blower motor blades were cracked. He did not have the parts to fix it and that he would have to order them from Samsung. The parts for the freezer arrived and the Maytag technician returned to service the freezer part of the refrigerator on November 16 2006. He replaced the sensor board, replaced the motor blade and also some other component. Currently, neither the refrigerator nor the freezer are cooling. I called Samsung immediately to report the problem and they stated that they would not be able to get a technician out to service the refrigerator until November 30, 2006. I called Maytag and they stated that I would have to go through Samsung in order to schedule another service call.
Rebecca of Sacramento CA (10/18/06)
I purchased a Samsung side by side refrigerator in oct 2004. The ice maker as well as the circuit board has broken several times, and as we purchased a 5 year warranty through Best Buy, it has been fixed/replaced 3 times. THE MOST RECENT PROBLEM IS DANGEROUS!! THE ICE MAKER NEEDS TO BE RECALLED DUE TO THE SEVERITY OF THE INJURIES THAT MAY RESULT. wHAT HAPPENED TO ME WAS THAT i HAD GOTTEN MYSELF A GLASS OF ICE WATER TO DRINK AND ENDED UP WITH A GLASS FULL OF ICE AND GLASS-LIKE SHARDS OF PLASTIC , WHICH I SWALLOWED A LARGE CHUNK OF. I NOTICED THAT IT WANT ICE AND REMOVED THE ICE MAKER, SURE ENOUGH THE ROTARY COMPONENT IN THE ICE MAKER ITSELF HAD BROKEN UP INTO GLASSY SHARP CHUNKS AND SHARDS, WHICH COULD EASILY HAVE BEEN SWALLOWED BY MY 3 YEAR OLD DAUGHTER AS WELL. THIS IS OUTRAGEOUS AND UNACCEPTABLE. IF AN ICE MAKER CAN BREAK APART And go into the ice just by chopping ice, then what kind of negligence are we dealing with. My greatest fear is that THIS COULD BE OCCURING ALL OVER THE US. please have an attorney contact me asap and if anyone else out there has had this problem contact me as well. thank you R Falin
swallowing sharp shard of glass throat feels scratched up esophagus feels uncomfortable and it's still in my stomach so who knows what other things will happen! this event happened today.
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