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Frank of Rowlett TX (11/26/08)
Technician Kyle dragged heavy equipment down capped stairway by pool to lower level, chipping the edge of each stair on the way down. Some have chunks missing. I was not home during the time, but my 18 year old son was and saw him dragging the equipment. We began trying to get it fixed, and one by one, each level of management at Scotts would put me off, tell me he was sending his insurance guy out to file a claim (never showed up), tell me that it had been filed and they were waiting on the claim to be processed, not return calls, not in office, etc. etc. After THREE MONTHS I had enough and sent the company a certified letter, demanding that this be fixed, and they have not picked up the letter.
HIGHLY RECOMMEND that you stay away from this bunch - MOST unprofessional, every ONE of them has lied to me, and the yard sure doesn't look like what the service costs.
Denise of Hopwood, PA October 23, 2008
Denise of Hopwood PA (10/23/08)
I had Scotts tell me I needed this fertilizer, and I needed this insect spray, I needed this weed killer and after months of seeing NO results, I called a local place, Fayette Lawn care, the guy came out gave me a Estimate and it was way cheaper then scotts, after his second application it starting looking like a new yard, I have been with them now for 2 seasons and now my yard is something to be proud of, and my bank account is reaping the benefits also....... go local and small, there the people who really care. Steve of Omaha, NE October 10, 2008
Steve of Omaha NE (10/10/08)
For the last 12 years, I've had a difficult time finding a lawn service I can trust to put down chemical applications in a timely matter and ACTUALLY see the difference. The past 2 years I have spent a little bit extra as a last ditch effort to give me a beautiful lawn again. Scotts Lawn Service sent me information and I was at first reluctant to spend a few extra bucks, but with names like Miricle Gro, Turfbuilder, and Ortho Weed B Gone, how could I not.
In the past, my lawn was just good enough to not get laughed at. Since Scotts has taken over, I am complimented on a weekly if not daily basis. The crabgrass problem I had is nowhere to be found. The fungus problems I had are minimal at worst, and I'm now growing grass in the thin areas that I figured was impossible to grow grass in.
Last summer, I had their service manager come out to discuss the disease issues I'd had in the past and were starting again. He was full of information that I thought may have been some hot air. I did exactly what he reccommended, and he was spot on with his analysis. Goodbye ugly brown patches, Hello green lawn! I can now say I have the nicest lawn on the block. I actually don't want my neighbors to know who takes care of it in fear they will take over my title. Thank you Scotts Lawn Service. . . Thank you!
Betty of East Brookfield, MA September 13, 2008
Betty of East Brookfield MA (09/13/08)
I took out two years of 10 visits a year and paid up front as they promised at the end of two years my lawn would be improved by 95%. The first year went well with a slight improvement. This year they showed up in April and then not again until early August. I made several calls and was told I was on the list for that week. Needless to say I am not very happy and intend to take them to small claims cour for a total refund.
Truth of Anytown, NJ September 1, 2008
Truth of Anytown NJ (09/01/08)
I actually worked for Scotts Lawn Service. Scotts has been around for years and have built their brand name. However, having worked for the company, I've seen the inside scams that Scotts Lawn Service operates on. Scotts Lawn Service is run by individuals. I've witnessed how Scotts Lawn Service hired many off of the street, with no certifications or professional backgrounds, to provide lawn care for hundreds of paying and loyal customers. I also witnessed how some of the technicians would ghost a customers lawn. When I use the term ghost, I am referring to when a technician pretends to provide service on a customers lawn (whether the customer was at home or not) and deceptively leaves them a bill! I found this outrageous, as there were tons of calls from customers wondering why weeds were still growing on their lawns, their lawns were dying and turning brown, or even new problems would surface on their lawns.
Scotts Lawn Service denied many refunds, credits, corrective services, etc, to deserving customers who DID NOT get what they were paying for. The management staff running Scotts Lawn Service knew what was taking place, yet they sat by idlely and watched as customer service battled with upset customers, while throwing the Service Agreement in the customers' faces and quoting things that the customer did not really understand to begin with. All every customer wanted, was a good-looking, green lawn, like Scotts Lawn Service promised in the beginning through deceptive advertising. Overall, many customers who trusted Scotts Lawn Service, where cheated out of their money.
I witnessed, first-hand, how greedy and shady of a company Scotts Lawn Service has become. I sincerely hope that they are put out of business for their lawn care scams. There was even a case that was conducted by the EPA, which identified Scotts Lawn Service as not properly registering some of their lawn care products. The staff at the Scotts Lawn Service branch were told to follow a script to persuade customers that there was no real concern. Consequently, working for the company, I knew that there was something wrong. The actuality of the EPA situation, was that Scotts Lawn Service formulated a harsher chemical to try to deal with some lawn issues, as a result of some ineffective products.
Scotts intentionally did not register the product(s) in an attempt to test their effectiveness on lawns. Scotts was hoping that they would not get caught...but they did. However, they found a legal way to elude the accusation against them. I no longer work for Scotts Lawn Service and I am greatful.
Heather of Fishers, IN August 27, 2008
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