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Sears Bath & Remodeling

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Leslie of Hollywood, FL, writes:
My mother who lives in Florida contracted with Sears Bath and Remodeling to replace a bathroom vanity. She requested that the new vanity be exactly the same dimensions as her previous one. After the vanity (without counter top) was installed, it appeared higher. When she questioned the contractor several times regarding her concerns that the vanity may be too high for her, she was told that vanities are not being made higher and although the previous one was 31" she would not find it a problem when she sits at the vanity.

My mother was not informed when she contracted for this remodeling that it was not possible to duplicate a bathroom vanity with the dimensions she presently had. The day the top was to be installed she finally left the workmen to return to work. Whe she returned home, there were holes in the walls, every wall was scraped, nails and boards were hanging from the wall, leaking pipes, chipped sink, a vanity 35" high and a drawer barely an inch thick.

Telephone calls to the subcontractor in South Miami went unanswered and finally through Sears, who contacted thier subcontractor, the walls were repainted; the nails and boards removed; and the holes, leaks and sink repaired. However, the height of the vanity and the drawer therein remain an inconvenience. The contract for this remodeling was signed April 30 1999. The final repair was made September 8 1999. My mom has paid for most of this fiasco, however she felt that since the vanity is now too high for her at 35" (she sits on phone books) and the drawer too small she should not pay the final $500. Sears has adamantly refused to honor her request and is now charging interest on her outstading bill of $500.

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