Sears Lawn & Garden

You have to hand it to Sears. The fading legend has a remarkable ability to alienate some of its oldest and best customers. There are also some interesting questions about the warranty on Sears' garden equipment.

John of Racine, WI August 19, 2009

My Sears 23.0 HP Electric Start 48" Mower Automatic - Garden Tractor has developed a very dangerous condition., The gas tank started leaking (steady dripping onto the floor) and it is situated under the seat. This design flaw will soon be the cause for serious injury, or potentially death, to an unaware owner.

The price of a new "plastic" tank is outrageous. I believe that this product flaw is a legitimate reason for an instant recall to preclude the potential injuries to owners of Sears tractors. Will I buy another Sears electic or gas driven product - of course not! I do not want it to be "shame on me".

cody of dalhart, TX August 18, 2009

I bought a riding lawn tractor in may i mowed my two lots in town takes 3 hours. It used 1 quart of oil so i called the home service to get it fixed. I explained the situation and they said the tractor wasent ment to mowe large areas and for so long at a time so it voided me warranity it had 19 hours on it. They said the mechanic in the air refused to come look at it. I was not to happy so i sold the tractor and bought somewhere else.

Jen of Mount Pleasant, PA August 15, 2009

Purchased Garden Oasis Augusta Hills Collection patio set with glass top table September 2008 (11 months ago). Today our glass top table spontaneously exploded into millions of pieces of glass. Thank God no one was near the table when it occured. No where on consumer information for product is there any type of warning about the possibility of the glass exploding spontaneously.

Kim of Fountain Green, UT August 13, 2009

3 Years ago my husband and I bought a craftsman Riding lawn mower LT3000. The second summer it broke down. It took 3 repairmen to come out and fix it. Well 3 motors later total off 6000.00 which thank god we did not have to pay for because it was under warranty. Things started working fine again with it.

Now this summer it has broke down again. Our warranty was ended last month and we did not receive a call letting us know that our warranty was up. I asked what possibly could be wrong with it and the lady said sorry I cant even give you advice on whats wrong with it. In other words no warranty no troubleshoot. I feel like this mower is a lemon and we are being treated as if this mower was 15 years old. I will never shop at Sears again let alone buy even a craftsmans screwdriver. I feel that was horrible service for a 3 year riding lawn mower. Seriously I thought craftsman had a good reputation.

John of Mooers Forks, NY August 3, 2009

I purchased a craftsman tractor 5/30/07 delivered 6/5/07. The product had a 2 yr warrantee. 7/30/09 the tractor wouldn't start. I determined it to be a faulty starter. I called Sears and was told the starter part would cost app. 220. The tractor has only been used about 12 times. Since I am only here in the summer. This part must have been defective, yet Sears will do nothing to compensate me for it.

Upon checking my manual I discovered the warrantee was 2 mos. past. I never received a renewal offer from Seaars before the warrantee ran out. When I called about reinstating the warrantee I was told since the tractor had broken they wouldn't renew the warrantee. I now have a 2yr old lawn tractor I cannot use.

Ja of West Jordan, UT July 30, 2009

We purchased a riding tractor lawn mower from Sears. we purchased the extended warrenty for the unit. we ahve had the unit for amost 3 years. the warrenty ran out 7/10/09. we have used the unit very little. we used the unit may 22 2009 and a rod went thru the motor. we called was told that they would be here (a teck) on 6/1/09. sears called and said that they had no teck at that time. would be here 6/10/09. they said that the unit was cover so they ordered a remanufactored engine. we asked for a new one. they refused.

they came and put that in. after one use that blew so we called again. they sent another teck. they oredered another reconditioned motor with a new clutch and belt. per being soaked with oil after that one was put in 7/27/09. when the teck put that in he never reolaced the belt. after he left we went to mow the lawn. the unit would not start so we called for a teck again. he came the following day 7/28. he called for auth for a new mower. they refused. he explained to them that we were requesting a new unit per the problems. he looked closely at the engine and discovered that the one that they had just put in was not even the correct engine for the unit and that the side were all rusted and the wrong parts were on it and it was drawing all the power from the battery. he begged they to replace the mowed. they refused.

now they are sending another engine battery etc. I have called c/s so many times. I called Sears were we purchased the mower. I spoke to the asst manager. he was so rude. he told me that what do we want we have had the mower for almost 3 years that is probably is wore out. siad that there is nothing that he is going to do. I asked for the manager. he refused

I have never been treated like this before. this mower has been kept in a enclosed shed. been very well taken care of. Even the teck can verify that. we need this unit replaced and Yes we will no longer shop at Sears

LaVern of Trinity, TX July 17, 2009

I purchased a Husqvarna riding mower with a 3 year service warrenty on 6-21-07. The associate that sold it to me told me that the contract covered at home service at no charge, including oil and lube and new belts and filters once per year. I called for an appt. and find that it only covers limited items in the event of a breakdown. I feel that the associate misrepresented the coverage in order to sell me a practically useless extended warrenty for an extra 300.00. I think that this type of deceptive merchandising should be illegal. My hard earned lesson is to never again buy an extended warrenty.

Lisa of Phillips, ME July 16, 2009

We purchased a 20hp 42" Craftsman mower about five years ago and have never had any problems with it till now. When we looked at the manual, much to our surprise, it is in Spanish!!! This is America!!! We would appreciate it if you would send us a manual in English. Please let us know.

Dennis of South Salem, OH July 15, 2009

Purchased Sears Lawn Mower in 2007, motor has developed a noise and is smoking. I have chose to not run it in case the motor flies apart.

Edwina of Bayonne, NJ July 15, 2009

Ordered a Cypress Patio set table chairs umbrella for delivery at Sears on 7-1-09, delivery was on Wednesday on the 8th with no set up. Opened all boxes on 7-11-Saturday and only the table had the hardware to assemble. Called this morning the Linden store to speak with Customer Service and was disconnected 4x. All I needed was to pickup bolts for the chairs.When I finally spoke with someone in the Garden Dept. they told me I needed to speak with the manager, Angel, who will be in at 10am. I said, no problem; but did tell him my problem. Again, he couldn't help me so I waited for 10am.

Recalled and they told me he won't be in until 11-12 noon. Ok!! Is there anyone else that can help me with parts that didn't come with the patio furniture, sorry you need to speak with either the company that manufactured it or wait for Angel. Ok. So I called the manufacturer being I had to wait for the manager to come in, the companies name is Numark Industries their customer service told me they are only the parts area and that part for bolts for that patio is on back order and will take 6-7 wks to come in.....are you serious? I can't wait 7 wks..summer will be over, just give me the size of the bolt I'll buy them myself..they didn't have the size, they didn't know.

They told me I had to download the manual for the manual didn't come with the patio. So, now I called back Sears to speak with Angel and everytime I called they told me he's with a customer, but can anyone else help!!! I told them I tried this but they told me I need to speak with him. I was beside my self at this time and I called my sister, who does live in Linden and she went to the store herself, without any problems they went in the back and gave her bolts for the patio set!!!! My question: Why did they have to put a customer through this nonsense .I wish I was able to speak with this manager. They did apologize to my sister of what I went through. So I will be putting this together. Sears in Linden has no customer service line, no help whatsoever!!!

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