Sears Lawn & Garden

You have to hand it to Sears. The fading legend has a remarkable ability to alienate some of its oldest and best customers. There are also some interesting questions about the warranty on Sears' garden equipment.

Hartwell of Kingstree SC (11/19/07)
I returned the Lawn Tractor back to Sears Roebuck in Lake City Sales in July of '06. I hope that this problem can be resolved without having to pursue something further. The store manager stated that the lawn tractor was abandoned by me. I didn't know any other way to tell him that I no longer want the tractor. He tried to force me to take the tractor. The tractor was returned in the allotted time.

The manager is reporting false information to the credit card company and creditors that the lawn tractor is still in my possession--a lawn tractor that cost 1897.38, that I returned because I had problems with the tractor from day one. The tractor wouldn't start, the reverse gear didn't work, and several other things were wrong with it.  This could damage my credit.

Robert of Kinderhook, NY June 23, 2007

Robert of Kinderhook, NY (06/23/07)
I own a two-year old Craftsman lawn tractor that won't start. I scheduled a home repair through Sears.  Next available date was 2 weeks out so I took it.

On the day before the blessed event, I got a call form Sears reminding me they would be there sometime between 8 - 5. On the day of the appointment, I called to re-verify the repair. All I could get was an automate voiced telling me the repair man would be there by 5.  At 5 I get a call from Sears telling me the repairman was tied up on another job and they would need to reschedule me - the next available time would be in 2 weeks!

Wayne of Bailey, MS May 12, 2007

Wayne of Bailey MS (05/12/07)

The product is the Craftsman Garden Tractor, Model Number 917.276011. The part in question is the PTO Switch, Part Number 174652. The switch has failed and been replaced three times after 3 to 5 hours of operation. Customer service phone numbers provided in Owner's Manual result in inept response or being shuffled to another number, with extended waiting, or being disconnected.

Service calls to home are available at 75.00 minimum. Talking to a competent service technician has been totally removed from Customer Service as per phone conversation with representatives.

Jim of Orange City, FL May 5, 2007

Jim of Orange City FL (05/05/07)

I called to get my Kenmore gas grill repaired under warranty. I was told I cannot take it to a repair center. A serviceman would have to come out to repair it. They said there is a 99.00 trip charge to repair it under warranty. The warranty is for the service and part, not a trip charge. I paid 199.99 for the grille and to get it repaired under warranty costs 99!

Charles of Denison,Tx, TX April 6, 2007

Charles of Denison,Tx TX (04/06/07)
I purchased the top of the line power lawn mower from sears in Los Angeles, CA about four (4) years ago. The thing would never start with one pull as advertised. I have taken it back on several occasions and it till this day will not start at all. I am tired of pulling the crank with no results. My most recent experience was here at the Sherman, TX Sears same resultss. They in turn sent it to Plano Sears repair facilities and the darn thing still doesn't start.

I have been fighting this machine for over four years with no positive results. I believe that Sears should provide me with a replacement piece of equipment (one that will start with one crank as advertised) I do not think I should take it back to their repair facility any more

Douglas of Norwich, CT November 13, 2006

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