Complain about a product or service

Sears Home Central

The Company's Advice

To all authors regarding Sears repair service,

I am sorry to hear about your unsatisfactory experiences with Sears repair service. My name is David and I work for Sears. I would like to assist you in resolving any service issues. Please contact me at searscares@searshc.com and we can find a solution that meets your needs.

Thank you,

David V.
Senior Case Manager

Linda of Corpus Christi, TX September 14, 2009

Sears made 55,000.00 worth of Damages to my home and Prove by their 2nd time Visit of an Insurance adjuster finally given all the facts from the beginning. AND NOT a "Salesman" that was sent 1st time. Cash money stolen from my home. Credit Card stolen and used- Police Report Submitted. Cashier Check receipt for Sears Siding and Ivoice taken from my counter for my proof of payment and work completed. Double-Tripled billed on Invoices with different numbers but same work-Proved and faxed. Notary at Navy Army FCU notarized a document with hand written statement.

I want my Money. Sears to make their "WRONG" to a "RIGHT"!

Richard of Bremerton, WA September 13, 2009

Purchased Kenmore Elite appliances to include High end refrig, microwave/hood w/fan, gas range/oven, and dishwasher. No problems with the appliances themselves, but am continuously called by different offices attempting to sell extended warranties. 2 to 4 calls a day starting as early as 0800 in the morning. Have asked to be put on the no call list. Google it and you will see it (the number) is or appears to be somewhat infamous. This is borderline harassment.

Roberto of Carson, CA September 9, 2009

False advertisement on craftsman C3 19.2 volt 3/8 model #171191 on the ads said 2 batteries and 1-hr charger on the box at the store only 1 battery, I ask the salesman the drill that was on sale the drill with 2 batteries they said show the ads, but when I ask the ads the one on Sunday newspaper they don't have the pages I'm looking for. so on my opinion false advertisement

ROCIO of BRONX, NY, NY September 1, 2009

I closed my account on April of this year with Sears since I found out that two companies were changing my account. The last week of June; I received statements from Sears with another account where the balance of these two companies were tranfer. The worst thing is that they send me statement where shows that I purshaced items on May and June.

Somehow, Sears managed to send me another new statement where all the purchase were made on April. They still charging me with a balance of 1500 with late fees. I being complaining and calling to get a solution however, there is no solution. My credit keeps getting worst.

doreen of turnersville, NJ August 29, 2009

I purchased a washer, dryer, grill and refrig from Sears and will never buy another Kenmore product. I have had nothing but annual repairs necessary from day one. When I spoke to someone regarding how dissatisfied I was with their products reliability she said we can have a repairman come out (of course) at a cost to me. No wonder Kmart bought them out. We always purchased our appliances from Sears but that is a thing of the past.

Maurice of newtonville, ON August 28, 2009

Spent more then one hour on the phone with the continuous message "Your call is important to us please stay on the line ad your call will be ansered in priorty."

Craig of Phoenix, AZ August 26, 2009

purchased appliance (stove, refrig, dishwasher) after realizing I could get the appliances (models) that I wanted through sears.com, I cancelled my order. It's been over a week and no credit has posted to my credit card. Called the store they said the order shows cancelled but it may take awhile. to see my credit. Meanwhile I have been accurring interest on the original charges.

Called sears customer service and they said it's a store issue. No one seams to know who to call or what to do. Would like to order new appliances while the sale is still in efect but can't until my credit is rcvd. starting to be very dissappointed in sears

Joel of Oxnard, CA August 18, 2009

My wife and I purchased a mattress from Sears in Ventura California on 8/9/09 Sales Check # 011481828529. The advertising signs in the store stated Free Delivery and Hall Away. At the time of purchase I was asked for 75.00 for delivery and 10.00 Haul Away Fees. I stated to the sales person that the sign says 'Free Delivery and Hall Away". The sale person stated that the 75.00 delvery and 10.00 Hall Away is refundable up to 75.00. We paid the 85.00 dollars and went on our way.

The matterss set arrived one week later. This from of advertising by Sears to sell matresses by using the Statement "buying a new matress from Sears, sales includes includes Free Delivery and Hall Away". The advertisement is false, untrue and ambiguous. If 90% of consumers will need the matress delivered and the old one halled away. The 75 dollars for delivery which Sears claims is refundeable is true but Sears is using your delivery funds for over 2-3 months collecting interset and the consumer is losing interset on there money while Sears is collecting. Sears Rebate -Form clearly states "Allow 8 to 11 Weeks For Receipt Of Your Rebate. The "Free Haul Away" is totally untrue and mirepresented in the advertisement.

Bernice of Bronx, NY August 12, 2009

I purchased an air conditioner from Sears. They use UPS to deliver and UPS only delivers to your door. I live in a duplex and the air conditioner was for the living room which is located downstairs. The delivery person had a hand truck but stated that he couln't enter my home. I did however convince him to slide it down the stairs to the first level. I had to get it down the next level. This has caused me to incur additional back pain since zI already hav back issues. Sciatica and disk. If you make a purchase from a store that offer delivery services your merchandise should be delivered into your home.

Richard of Warrensville Hgts, OH August 5, 2009

On March 31,2009 purchased a Kitchen Aid Mixer and a Blender from Sears at Randall Mall. He received a rebate receipt for a grinder/shredder 49.99 value. Noted on the receipt go to searsrebate to redeem your rebate. So I entered all the information online. I checked on the status of the rebate on 4/9/09, I was told that everything was fine and that it takes a while tho receive your rebates 6-8wks.

I call 8/4/09 Tuesday to check on the status. I went through 5 calls with customer service 3 customer service rep and 2 mgrs. To no avail did I get any help, they are trying to tell me that they don't see where I am entitled to a rebate for the purchases made 328.81.

This is false advertisment! The people at the rebate department are not educated for there jobs. The last person I talked to was Albert (mgr), He was informing me incorrectly about the rebate. He said he could not help. I have the receipts. Can someone please help with this situation.

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