Complain about a product or service

Sears Ovens and Ranges

Katherine of euclid , OH September 4, 2009

Purchased an electric stove around May of 2008. Oven has never worked correctly. Have had several service people come out. This has been ongoing since the purchase. I still call and now they want to "replace" a part on the stove. This stove was purchased brand new. Why would a part have to be replaced ? I have called and sent in several complaints. Still not getting anywhere.

At this point I just want them to come and get the stove and refund my money. such horrible service from SEARS! I bake for a living..wedding cakes, birthday cakes etc. I have been using my daughter's stove for the past 13 months. She said it is time soemthing was done about SEARS.

Rex of San Antonio , TX August 31, 2009

I purchased an electric flat top stove, #79096534502 from Sears June 11 2006 and since that time we have had nothing but problems in fact within a short period after I purchased Sears discontinued making it. Repair Services have been here six time since purchase date, 3 times this year, actually 4 now, scheduled for Sept 2, Door and Vent, can't keep the oven door open to broil.

This should not happen. Thing such as changing heating elements in oven, etc. Adjustments, now the vents in back console stain the console so bad you cannot clean. Yes this is appearance but that is important too. One time my wife was cooking and all of a sudden an extreme load alarm went off on the stove somewhere. We could not turn it off, there is not a switch anywhere.

I called Sears Home repair, could not get anyone for two days. That meant alarm would be on for two days. I called an electrician myself from down town, he told me on the phone how to turn electrical fuse box off for the stove, which is different from the main fuse box. Like I've said, I have just about had it. I am 100% disabled Veteran, could not move the stove, my wife could not, at times, cook, etc

John of Newport, VT August 29, 2009

In March 2009 we decided to replace our 30 year old appliances with brand new stainless steel fridge and stove. We love our fridge. To date we have had no problems. The stove, on the other hand is a problem. Approximately 2 weeks after we purchased it, we were sitting in our kitchen waiting for supper to finish baking.

We heard a loud explosion and looked around the kitchen to see what could have possibly happened. I happened to open the oven and to our dismay the whole inside glass panel (tempered glass), had shattered into a million pieces, in the oven, in the drawer and all over the floor. We called our Sears the next day where we purchased the stove and they told us they would send a tech out. When he arrived, he told us that the glass panel had to be ordered then they would come back and install it.

I believe we went 2 weeks without an oven before they came back. The tech said he's seen the problem maybe once or twice since he's been repairing appliances. I really don't trust the oven, but we still use it, thinking every time, "What's going to happen next?". I don't believe we will purchase another Kenmore. It was very scarey to think that my wife or I could have opened that door and the explosion of glass would have happened at that time.

Sharon of El Paso, TX August 8, 2009

I bought my slide-in gas stove in 1996. I use the oven cleaning when I need to do so. The other day I had to pull my slide-in out from the wall and discovered that part of the wall was scourged badly. A few more times using my oven cleaning and I am certain I would have had a fire. The service man came out...vey nice, but said there was nothing he could do.

I do not know whom to get in contact with about this problem, neither do the service people. I feel, no matter how old an appliance might be, because this problem did not happen recently, but probably has been going on since 1996...that my stove should be recalled, just like they do automobiles.

Sears has a serious problem with customer relations. If there is anyone who knows whom to contact to get my stove recalled and a replacement...I would appreciate the information. Thanks

Carol of oxford, PA July 23, 2009

On June 25th,2009 I purchased a range and microwave from Sears. Three days later the range was installed and I turned it on to cook my family dinner. Immediately it began to fill my home with noxious smoke. My family and I slept on our deck that evening while the hosue aired out. The next day I called Sears expecting a quick and efficient solution and apology. Instead I spent four days on the phoine begging for a new range.

After apologizing for the defective range they agreed to deliver another but told me the next delivery date wouldnt be until July 20. leaving our family without a range for 20 days was not acceptable. After much argueing, they did deliver another range 3 days later only to drop it on my porch. I refused that delivery and they took the stove away. The third stove was delivered on July 13th. The delivery man refused to allow me to test the range and once again I refused to take delivery.

I again spent 3 or 4 days on the phone with various Sears employees before finally being told I would recieve a refund. I felt at this point I was due much more than a refund. My family had to eat out for two weeks. That alone cost more than the range. My child had an asthma attack as a direct result of the fumes filling my home. I had to pay a service to clean the smell for my home and Sears offered me a 50.00 gift card to be spent at Sears as compensation for my troubles. I declined and asked that I be refunded the cost of the range that I bought but did not have. They assured me a refund was forthcoming.

I then bought a range from Lowes based on the refund I expected from Sears. No refund was ever issued. As a direct result, I have now bounced several checks at my bank and can add an additional 254.00 in expenditures as a direct result of Sears' negligence. At this time I am once again spending hours on the phone in the customer service, repair/delivery, store loop trying to have my money returned to me.

Mike of Benicia, CA July 21, 2009

I contacted sears to perform a service on my built in oven. Service tech ordered parts and a different tech returned several weeks later to install them...but they were the wrong parts. And the correct parts were not available. So, I contacted Sears again to arrange for parts pick up (which was a fiasco with UPS)...

Now, a couple months later, I have not received my refund for the parts. Dealing with your service people on the phone has been a challenge. I was hung up on twice while being transferred to another department and once told to call back and ask for the repair service department...even though this is where I originally asked. I finally got somebody (4th) person I talked to, who tells me that the she can build a case and somebody will get back to me in 2 days.

Terri of Lexington, SC July 8, 2009

While using my oven to bake sliced potatoes in a pan at 400 degrees, I heard a loud exploding sound. My husband and son rushed into the kitchen after hearing it as well. We looked around the kitchen. As my son, touched the oven handle because he thought there was water on it, the glass door, which had shattered, now fell everywhere onto the floor and into the storage drawer. Additionally, the range does not heat correctly and when the oven is in use, items in the storage drawer are so hot, one cannot touch them.

Shannon of Smithers, BC June 23, 2009

I was baking muffins in my 2005 Kenmore Elite Range when sparks, flames and smoke began pouring out the back of the the electrical panel. we ran for the breaker box and fire extinguisher lucky no one was hurt and my home still here had I not been in the room it would have been much worse. Sears will not replace or compensate me for this problem because I didnt purchase extended warranty.

I just feel this is not a typical thing that can go wrong I am prepared to pay for repairs but this is a full on fire in my stove and I dont ever want to use it again fixed or not and no one else should either. I bought top of the line, all Kenmore appliances. My range was 2000 and only 4years use. I will be dropping it off at the dump with my muffin tins still locked in it.

Pam of Orem, UT May 30, 2009

One evening we were getting ready for bed and we heard an explosion in the kitchen. When we came in my glass oven door had exploded everywhere. WE had not used the oven in a few days and were very grateful no one was around when this happened. When sears was called they claimed they had never heard of this problem before.

Wow when I looked on the internet it looks like everyone has this problem. What has to happen to make them listen. Sears told me it would cost 218 to replace. Something needs to be done! Luckly we only had glass all over the kitchen and no one was hurt. But it makes me worry about when it could happen again!

Ruth of Hudson, NY May 16, 2009

In 2007 I purchased a stove, refrigerator, washer and dryer. The stove top cracked after 8 months. I called Sears service and they sent a technician. He came to the house, spent time on his cell phone on personal call to tell someone he would meet them in 30 minutes( I lived 25 min. away from where he was going), and proceeded to tell me the top would cost me over 800! When I informed him it was more than the stove cost his reply was, "yeah, I know". I then reminded him it was less than a year old and he replied the crack was caused by owner misuse! Off he went to meet his friend.

I called several different Sears contact numbers and was repeatedly told they had to stand behind their "technicians". Deciding to purchase a new stove rather than pour more money into Sears, I was informed by a local dealer that since I had purchased a Maytag I should call them directly. Before I could finish my story on how the incident occurred, the customer service rep. for Maytag told me I had a 100% full warranty for 1 year and they would send a service person out in 3 days. I have a new stove top.

Do you think Sears would replace the top, charge me and collect the warranty from Maytag? I do! When I asked Sears how this could happen they informed me that they don't cover the manufacturer's warranty, only their service contracts. They had no response to my question why they didn't say so when I was trying to get my stove top replaced. The merge of Sears and K Mart not a positive in my humble opinion. I won't even enter a Sears store again.

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