Complain about a product or service

Sears Ovens and Ranges

CAROL of colorado springs, CO April 27, 2009

i bought a gas range 2 years last feb. i have had nothing but problems. tech's have been out a number of times with0ut being able to correct problem. all 4 burners are set so low that they go out. then they re-set and the burners are too high. seems they can not be set correctly. either i smell gas or things burn on lowest setting. i know the tech's are fustrated and so am i. at this point i freel they just consider me as a problem. but i am the one trying to cook on this stove and have had gas for the last 55 years so i know how to work the burners and oven, which by the way heats hoter on one side then the other.

i asked for different service people to come. some other company that is authorized by sears but was told a flat no. so if it is not the tech's you have that can not fix, then maybe it is the stove that can not be fixed. either way i spent over 700.00 for something that has been a real problem to me. i really wish that you would try to rectify this problem. thank you

Carol of Ocean Pines, MD April 24, 2009

We purchased a new flat top stove from Sears 13 months ago. The digital clock stopped working. Sears techs came out (for 70.00) to tell us that it would cost 312.00 to replace the part. The stove cost 700.00! I spoke with the service manager there and they could do nothing for us since we did not take out the extended warranty. Cannot blieve Sears would not help out with this. An appliance 13 months old and broken! So much for backing the customer and their quality control! We will not purchase a Sears product again!

Richard of Camp Verde, AZ April 18, 2009

Richard of Camp Verde AZ (04/18/09)
On Sunday 4/12/09 my wife was using the broiler on our gas range when I heard a explosion. The range was purchased in Nov. of 08, it is a slide in range. When I went in to see what had happened the range was completly out of the cabinets, the drawer was on the floor. I checked for leaks in the line, I found non.

We called Sears, who sent a technician out on the 14th. His report said the nut connecting the broiler tubing was very loose, this came from the factory this way, My wife is still afraid to use the broiler. If she had been close to the range or worse looking into it she would have been injured. We were going to buy a new refridgerator from Sears but are having second thoghts, we may even look for another range.

I can't evaluate the long term conseguences, but my faith in Kenmore products has diminshed .

Myra of Brooklyn, NY April 1, 2009

Myra of Brooklyn NY (04/01/09)
received a recall letter for my oven model# 79030479400. Scheduled an apptment on 2/16/09. Tech called my home that morning about 9am 2 rings & hung-up. I called csr svc 1800469 4663 who told me the tech adv no one home must reschedule call back tomorrow to reschedule because ticket still open. Spoke with csr svc id# 81165 &transfered to supv dee & supv lousie #664-615 adv must reschedule nothing they ccan do today.

called 2/17/09 advised 2 man job &rescheduled for saturday 2/21/09. 2/21/09 tech showed up adv couldn't do job because it was a 2 man job. reschedule for 2/28/09 saturday. 2/28/09 was adv by csr svc Joshaua id#91303 that appt is for 3/2/09 not today did i want to cancel. Joshua couldn't tell me when the appt was made or who made the appt. I rescheduled for 3/13/09. tech still never showed up. Spoke with recovery center allie id # 80194 & supv cynthia id# 13966 & csr svc linda #55578 tech over loaded need to reschedule. rescheduled received call from richard apx 8:28pm rescheduled for 3/31/08 8-12pm.

on 3/31/09 the same tech id# 0737 came on saturday 2/21/09 came with a helper. the oven from wall installed safety part and adv me that the oven is broken (slow to ingite) I told him i just used the oven last night there was nothing wrong. Why after your repaire is it now broken. tech adv must call intto csr svc to reschedule an apptment. I asked him why can't he fix it now? he asked do i have a maintenance agreement? i told him no but why is that a concern the oven wasn't broken when you started tody.

 tech left. i called csr svc spoke with meme recall dept. she adv service related troubles can be rescheduled at no chrage will note records since ticket still open. call back tomorrow to reschedule. s/w csr svc vince who was rude & when i requested a supv put me on hold & then call dropped. I called back to complaint about vince & have the csr svc recodrs noted tech caused trouble & left. s/w supv chris who adv would locate vince csr svc rep & place complaint about tech damage to oven. adv'd by chris call back tomorrow. to schedule an apptment.

oven slow to ignite damage caused by tech id #07037 on 3/31/09

Edna of Denton, TX March 27, 2009

Edna of Denton TX (03/27/09)
Ibought over 3.000 worth of appliances from sears in 2001, they recalled my mirowave shortly afterwards then my refrigator went on the blink they brought me another frig out march 16 2009 they recalled it because it was catching on fire, now my black glass top cracked all the way across and there is a hole in the top sears refuses to make it good it is a whirlpool. i will never buy anything else from sears

i haven't been able to cook in quite a while and we live on fixed income, they also didn't put the brackets on the stove to keep it from tilting my husband is 78 and i am 67 with numerous health problems, you could smell the stove burning and i am not suppose to breath anything like that

Sharon of Springfield, OR March 20, 2009

Sharon of Springfield OR (03/20/09)
I recently purchased a new flat top range from Sears. The first time I used the over, a powerful overwhelming odor came out of the oven. The first time I cleaned the oven (self-cleaning), the same nasty smell was emited. I opened all the doors and windows in the house. I cleaned the oven for 2 hours and the smell lasted all day. We assumed that the smell was something burning off. However, the second time I used the self-cleaning, the same nasty smell.

I went to the store today and asked about the smell, the appliance people said that it was usual. I asked then why did my previous range not smell when I used my self-cleaning over. They shrugged! I am extremely displeased!

I can not afford to replace this oven. I have to spend a whole day outside when I choose to clean the oven.

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