Sears Refrigerators Reviews

BUYER BEWARE! DO NOT buy Sears Kenmore Elite Refrigerators. The compressors are made by LG & they are defective. AND they know this and continue to sell them. What a scam. Service calls are $150 but nobody can tell me how much it will cost me to have this compressor replaced even though the part is warrantied for 10 years. Customer service is a ZERO! Serious language barriers...Sears doesn't care! I am so pissed!

We called Sears for an appointment, got Ozie to tell us in 5 mins it was dead and we needed to call LG to get part. He left. Called LG. Said, "No. Sears tech needed to order part." But before that could happen we needed a second tech in our home. Timothy came in, took a look at refrigerator and left. Said nothing to us, sat in driveway for an hour and left. Called Sears back to see how we could order part. Kept telling us we needed to purchase home warranty. We finally stopped talking to Sears. Called our local place here in town, within 5 hrs. Part ordered. Was give quote of how much to fix dead refrigerator.

I placed an order for a refrigerator with Sears in January 2024 which was a replacement for a refrigerator purchased from Sears for a vacation home that failed while still under warranty. The cost of the new refrigerator was an additional $411 which I paid by credit card. It was supposed to be delivered on April 16, 2024, so traveled 3 hours to our vacation home for the sole purpose of receiving the delivery of my refrigerator. I got a reminder call for the delivery of the refrigerator that morning and waited all day but no refrigerator, also no call from Sears to cancel the delivery or explain what was going on.

My Elite Kenmore French Door Refrigerator dispensary stopped working before my 1 year manufactory warranty expired. I called twice a week for a full month without success and getting the runaround. Still not resolved and very frustrated. WILL NEVER BUY SEARS PRODUCTS AGAIN.

We have owned a Kenmore refrigerator for just a few years, and it quit working in mid-September. A technician came out in about a week and ordered the part it needed, which he said would likewise be here in a week. It is now mid-December, and we have no news on the order. Calling has been extremely ineffective in getting any more information about when or if the part will ever arrive. If the part is no longer available we need to know in order to buy a new refrigerator. We are extremely dissatisfied customers.

Purchased 8 years ago. Water supply line on unit leaked in less than 2 years and flooded my kitchen. Had it repaired and it leaked again in a different part of the external hose and again flooded my kitchen. 2 years later, internal water line started leaking inside the door and ice maker fell apart. Gave up and shut off ice maker and water dispenser. No less than 2 year later, compressor stopper working spoiling $300+ worth of meat & fish. Don't buy from this manufacturer, total junk. Second refrigerator is a Samsung, has been working perfectly for 15 years.

We called sears home repair and figured they would be a good resource. When we scheduled our appointment they gave us a time of 8 to 5 and said the day before we would get a 3 hour window and that never happened. We used the text link to see where the technician was to get a better idea of timing, but that does not work as the expected time changed all day long (we waited at home for 8 hours). We had a couple issues with our new refrigerator, with one being the motor making a loud noise. We did a video recording of the noise just in case the motor was not running when the technician was here to help. When the technician arrived we told him about the motor noise and he refused to watch the video or to stay long enough for the motor to turn on. WE WILL NEVER DO ANY BUSINESS WITH SEARS AGAIN. If you need appliance repair call someone else.

Updated on 12/01/2023: Who do I contact when the business don’t respond. Because it’s been 10 days. I’m losing my patience with them at this point. I’m almost ready to take it to small claims. Who can help me here. I submitted this on 11/7/2023. It don’t take a month to read it and settle it unless it’s ignored. Which is their philosophy of business clearly.

Told we needed a new fridge and they would send a check. Waited. And waited. Hubby would call and was told check was in the mail. After a month someone at Sears told him he needed to sign a form and fax it back to get a check. That was done two weeks ago. Still no check. They lie and cheat and do not care at all about the customer.

10 years is a great warranty, 6 years into it so far... If only the warranty would reimburse labor costs, or at least send you the part. I was declined by Sears/Kenmore to provide me a warrantied compressor unless I paid one of their certified repair specialists to install it. We did pay to have it diagnosed by one of them. Sears/Kenmore even tried to sell me some water filters after declining to provide me with a new part. They told me that regular replacements of the water filter would have prevented the compressor failure!! I replied "That would be like saying, changing my car's oil more often would prevent tire wear". She had no response. Then I proceeded to call LG. Their statement was "not our problem, call Sears." I reminded her it had their name on it and I could provide her with serial numbers to confirm, answer was still no. Another support specialist with Sears didn't want to deal with my simple request and transferred me to a different unrelated department. No help with this so far.