Complain about a product or service

Sears Snow Blowers

Sears Lawn & Garden • Push mower • Walk-behind • Garden tractor • Snow blower • Warranty --- • Craftsman Tools • More about Sears

Janice of Des Moines IA (1/5/05):
About two years ago, we purchased a Sears snowthrower. The very first time (maybe ten minutes) we used it, the belt broke. OK, I know, belts break, so trot down to the local Sears store, only to find out that the belt does not exist in Iowa. So, online we go to order this elusive belt, only to be shipped something that defines explanation. The belt we received had nothing to do with snowthrowers. I ended up calling the main office in Illinois and virtually yelling at them. We finally received the proper belt.

Last year, no snow.

This year a record snowfall. Guess what, after the first 10 minutes, the auger won't turn. Shear pin is ok. I haven't dismantled the snowthrower yet to see if it's the belt, but I'm betting it is. I won't explain the huge area we have to snowthrow, but it's a lot with ours and a rental property. Our community has a 24 hour time period to get walks cleared. We shoveled for 2 days the first year, and thankfully didn't get fined.

Robert of New Baltimore, MI, writes:
I purchased a snow blower on 3/6/99. It was the last one in the store at the time. I was told it was considered a used blower. I needed it because we had some deep snow at the time. The store did not furnish me with any owner's manual or instructions as to how to use the blower. The store is accusing me of using straight gas instead of an oil/mixture to run the blower. Yes, I'll admit I did use straight gas however, there was no indications on the blower that reflected a oil/mixture was to be used.

I am not a mechanically inclined person and I thought the machine could be run on regular gas like a lawn mower. I took the blower to the repair center located on 15 Mile and Mound and they will not repair the blower because of what I did. I spoke with Mr. McHenry at the 23 Mile Branch of Sears and he would not OK the repair of the blower. I have since retired and I am living on a fixed income and I cannot come up with $400.00 to repair this blower.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Home | Complaint Form | News | Recalls | FAQ |
Consumer Resources | Small Claims Guide | Lemon Law | Newsletter | Contact Us
Advertise With Us | Testimonials | Newsroom | RSS Feeds |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2008 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.