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Sears Washers & Dryers

Sears Appliances • Dishwashers • Ovens & Ranges • Refrigerators • Vacuum Cleaners • Washers & Dryers • Water Softener --- • Special Offers • Maintenance Agreements • Other Sears Complaints

Heidi of Jackson, WY October 15, 2009

I bought a Sears Kenmore Elite Front loading washer and dryer about 3 years ago. The first time I used the washer it overflowed into 3 rooms and stained my carpet in the dining room. Sears did replace the washer, but it was a fight to get them to pay for the carpet cleaning, the local store wouldn't co-operate, so I called the national number and they told me the local store would write me a check, but they dragged there feet, and put me off when I called them. I finally went there in person and demanded my money and they gave it to me.

The new washer will occasionally not drain, and if you don't notice that it is full of water before you open the door, it will flood the laundry room and beyond. I never know when this will happen and it haden't happened for months or even a year until recently it began happening all the time.

When I call customer service they tell me a repairman is 80 miles away and will charge me a minimum of 70 just to come, whether he fixes anything or not. It's been a long time since I called, so I don't remember the other details other than that they were extremely unhelpful and the repairs sounded expensive, so I gave up. I'm NOT impressed with modern Kenmore washers or Sears customer service. My mother had one that lasted decades washing for a family of 7.

James of Marion, AR October 9, 2009

I read several of the comments from dissatisfied Sears Calopyso customers like myself and I agree there was no customer care support to help me repair my Calopyso washer. I too became very frustrated with the lack of common sense support to repair my washer. Meanwhile I paid 129 plus tax for the service call to find out that my choices were limited only to me to repair the washer at my (or the customer's) expense.

So to make a long story short, I was given the Sears Corporate Solutions number to complaint about the lack of customer service support but only at the instructions of the Sears Manager. I was very happy I called Corporate Solutions to voice my concern. The person I spoke with was very nice and respectful and apologized for all of the frustration I experienced. In return for my call to Corporate Solutions the person who took my call gave me a seven digit Reference Case # and promised to send me a 100 gift certificate. Otherwise I was fed up with two days of non-sense due to this deflective washing machine.

Meanwhile I agreed to purchase another washer and dryer set from Sears, but decided later after I have tried working with the Sears Customer Service for some support and got none. So to avoid anymore frustrations I went to another company and purchased their washer and dryer set and cancelled the order for the new washer and dryer set with Sears.

I was very disappointed since Sears Customer Service did not work with me regarding this deflective washer. Will I continue to shop at Sears? Yes, I will becuase I have other items beside a washer and dryer set that work just fine. Best wishes to the Reader and hope you come to some resolution with this deflective Calopyso washer machine. Good day.

Before the Calopsy washing maching went completely out, it would leave black oil smears on garments while washing them. Then the washer machine motor would start but shortly quit with error messages. However, if I wanted to repair this washer machine it would have cost me over 586 out-of-pocket expense (without any financial support from Sears or even to meet me half-way) to repair the Calopso washer.

Gayle of Milan, NH October 9, 2009

In the past 4 years I have purchased two washing machines both very high quality. The first Machine a General Electric Front Loader for 800 lasted me not even two years, constantly breaking down. I finally after having to go to laundry mats and getting no where with the company except pay more money bought a new Kenmore elite top loader.

Not even 9 months into the purchase my kitchen was flooded and the pump had gone in the machine. The repair person stated that it looked as though a coin got into the pump but was not sure. This repair was covered. I have friends with the same washer and both said what about the catch bin for items such as coins or miscellaneous in the machine.

Not even six months later the same exact thing happens. I begin a load of laundry and the water begins to flood my kitchen from the same spot on the washer as before. I just called the center and was told, oh well, we can sell you a policy so the repair wont cost too much. In the past 4 years I have spent 1500 dollars on what was suppose to be great reputable machines. I was told the repair would be 300 dollars but they can sell me a policy for 224?

It is the same thing happening all over again! Why should I have to pay. If the machine was 10 years old than by all means I should pay, but less or close to two years old and having to be repaired two times. I told customer service in repairs that I should not have to pay, someone should look at why this continues to happen, and please, dont tell me coins etc. I had an old maytag that lasted me 15 years prior to buying new and if you tell me that every person who does laundry removes every item from the pockets every single time, than I am talk ing to the wrong people.

Linda of Fort Wayne, IN October 2, 2009

This is my 3rd washer & dryer from Sears in the past 6 yrs. my first set were front loaders and I dont even remember what was wrong, by they returned them saying they were defective. My second set were Maytags and I loved how good they were, but the repair man had to keep coming out because of belts breaking and he said that they were trying to run the whole machine off of one belt and it wasnt working, so they took them back.

My 3rd set are Kenmore Elites first of all they gave me a washer I didnt order. I was suppose to get the one that filled with water, there are two differant models, I called them and basically they told me to bad. I have spots all over my clothes, for two years I have spots on my clothes. I took a blouse out to the store and showed someone in appliances and he told me to change my detergent, I have called repairs on several occasions and they tell me to change my detergent and she told me that it was not a service issue.

So this is where I'm at. I have spent two years ruining my clothes by spraying and washing more than once to get them clean. I have a very nice job and have to dress well. No one at sears listens to me that I have a problem.

A cople of weeks ago I stopped a Sandpoint Appliance to look at a differant washer and the owner told me to call Sears and insist that they come out ( it sounds like grease) he said. Well guess what it took someone else to find [their] problem. I called and insisted that they come out and it was Grease! I have been washing grease out of my expensive clothes for two years.

Will sears replace my Washer NO! only repair beacuse service has not been out. Are you serious.....what kind of service is this [they] wouldnt come out, I even asked them to look up my calls and they said they dont keep records. I WANT A NEW WASHER AND I WANT [THEM] TO REPLACE MY CLOTHES. I WILL FILE A SUIT AND CALL CHANNEL 21 TO GET ANSWERS.

steven of milton, FL September 30, 2009

have a issue with a washer and dryer. i bought them less than 2yrs ago and both of them the buttons are cracked. no one at sears will help with this issue. it is not just one of them it is exact same issue with both. if one maybe my issue, but exact same thing with both... these not cheap washer and dryer. like 2k now they want 670 to repair both, then i can buy extended warranty.....

Carole of Meriden Ct., CT September 30, 2009

I purchase a stackable washer&dryer in Jan. 2008 by the time the appliance reached the one year end of waranty. It needed to be repaired,Sears sales and service stated to me there is nothing that they could do because without a extended warranty I will have to pay the full cost of the repair. I don't understand on a new appliance why I should be frighten into buying a contract. I am single person, at that time I was a new homeowner and the thought of me to spend anymore money was over- whelming.I feel Sears appliances should have a longer working life than that. Clearly my washer is defective merchandise.

Steven of Stamford, CT September 30, 2009

On Feb.16 2007 we bought a washing machine from Sears in White Plains NY. In October of 2007 the machine broke. I called the service number and was told it would be two weeks before a service tech would become available. On October 18, 2007 the tech arrived, and said that he'd have to order a part. The part arrived about two weeks later. When the part arrived I called the service number. They told me that it would be two weeks before any tech became available. When the tech did arrive he told us that he was seeing a lot of problems with this model. The machine was fixed, but started to make a very loud squealing sound when it filled with water.

The tech informed me that was the way it always was. I assure you it was not. The machine continued to work, squeal and all, until February of 2008. Again we called the service department and were again told that it would take nearly two weeks before a technician would be available to repair the machine. The technician arrived on the 19th of February and informed me that he did not have the part and would have to order it. The part took nearly two weeks to arrive. When the part arrived I called the service number and was told it would take two weeks for a tech. to be available. The machine was not repaired until March 7 2008. In February of 2009 the same thing happened again and again it was nearly a month before my machine was repaired under the set of extremely aggravating and stressful circumstances. Today I face the same situation. Again the machine has broken. Again I have had a tech come two weeks after I reported the problem Sept. 16, again I was told that he didn't have the part. The soonest they could have a tech is Sept. 30.

Today is Sept. 30th. The day Sears promised to have a tech at my house to repair this machine between the hours of 8am and 5pm EST. At 3:00pm I was called and told that they would have to reschedule again another week from now.I have spent thousands of dollars of vacation time. This machine keeps breaking and they keep transferring my calls from one rep to another and none are able to remedy this situation.

This machine cost 900.00 + tax and delivery. At this price you should get some sense of stability and quality. Each time this machine has broken down we have incurred extra costs, time off of work, paying to use the Laundromat, baby sitters, and waiting to have someone call us, and if we weren't next to the phone being bumped down the list. Now I have been informed that my warranty is about to expire a new one will cost nearly 300.

Harriet of Oakdale,, CT September 30, 2009

I contacted Sears as per request and explained that I have had this issue since I bought the washer. They told me that they would be happy to send a service repair man to look at my machine but I would have to pay for it and any parts that were needed. I miss the point in this because I have been complaining about this since I bought it and now that I have no contract they are willing to send someone out and charge me. As I expected I spent 800 and I am now at a loss. I will not ever purchase any GE product again or shop in sears for that matter.

On Fri, Sep 25, 2009 at 8:10 AM, wrote: Dear Harriet, Thanks for getting back with me. Again, I am sorry for the experience with your GE washer. Since Sears has serviced your washer 3 times and you are still having an issue. You may want to contact the Sears Brand Central Manager of the Sears store where you made your purchased and explain your situation. If for any reason you are not able to get your situation resolved with the Sears Brand Central Manager. I suggest you contact the Sears National Customer Relations at 1-800-. M-F 7-9 EST. They have the authority to address any concerns you have experienced with our products and service.

Nadean of Anguilla, MS September 29, 2009

my whirlpool cabrio washer flashes a F1 code within 2-3 seconds after I start the machine. sometimes it will advance to the rinse cycle and it will flash the F1 code again. i have to continue to start and restart until the cycle finishes. sometimes it just doesn't finish at all.

i feel like my washer should have lasted more than 2 years. I am wasting a lot of exta energy because when I reset the machine, it starts over again in the wash cycle. This means more water and more electricity.

Ivonne of Key West, FL September 16, 2009

Kenmore Elite Oasis washing machine is 2 years old and I am getting an error code F50

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