Complain about a product or service

Sears Washers & Dryers

Sears Appliances • Dishwashers • Ovens & Ranges • Refrigerators • Vacuum Cleaners • Washers & Dryers • Water Softener --- • Special Offers • Maintenance Agreements • Other Sears Complaints

Lindsay of East Fallowfield, PA (08/26/06)
We bought the Kennmore Elite Calypso washer in June 2003 based on Consumer Reports high recommendations. We bought the extended warranty and have had it repaired at least eight times in three years. We're now going on nine because the water will not drain this morning.

Problems include: black stain streaks on light clothing (at random, which are not removable); LD and CA errors; fabric softener does not drain properly and the cup gets moldy as a result, clothes go in dirty, come out just as dirty; towels have a moldy smell.

Chris of Myrtle Point, OR August 7, 2006

Chris of Myrtle Point OR (08/07/06)
We bought a new Sears HE2 washer/dryer and dishwasher less than six months ago. The washer control board quit functioning. We called Sears service and it took them one week for the service representative to appear to check the unit. The technician discovered that the board was bad and needed to be replaced. He did not have the part with him, had to order it from Sears, and has scheduled the board installation three weeks after the initial problem occurred. The bottom line is that we will not have the use of an almost brand new washing machine for three weeks, will have to spend one hour travel time to/from the closest laundromat, pay to use those washers, and spend the time waiting for the clothes to be washed. What a ridiculous service setup Sears has (not to mention a malfunctioning almost brand new appliance.

Jenny of Castle Rock, CO June 15, 2006

Jenny of Castle Rock CO (06/15/06)
We purchased a Kenmore Elite front loading washer approx. 2 years ago. We are moving, the movers recommended that we get a moving kit for the washer, which is 4 bolts with some packing materials to keep the drum stationary during shipment. After many phone calls to Sears I finally found someone who knew what I was talking about only to be told that this kit costs 80! These bolts are included in the washer but were removed and taken by the delivery person. We had no idea we would need them later.

We have not yet decided what course of action to take- If we will suck up the cost to keep our 1000 washer operational or take the chance and move without the bracing. I just want others to be aware of this hidden cost. Save your bracing bolts when your washer is delivered, this goes for all front loading washers!

Rebecca of North Pekin, IL May 15, 2006

Rebecca of North Pekin, IL (05/15/06)
I purchased a stackable Kenmore washer and dryer in Feb.2002. I live by myself so your looking at a load of laundry a week.

When I needed service, the repairman quoted me a price of 564.29 to repair my washer due to the transmission, that he said was shot.

Now tell me that a Kenmore washer and dryer only lasts for 4 years  - that's all?  I guess if I was a family of 4 or more it would of only last 2 years. What a rip off! 

Michelle of Saint Albans, NY March 26, 2006

Michelle of Saint Albans NY (03/26/06)
Sears Valley Stream, NY I went into Sears with a picture from their website of a laundry center I wanted to purchase. Salesperson took the picture, rang up my order and I paid in full by check. After waiting two weeks for delivery, when the driver arrived he had the wrong model. I refused delivery and went to the story. When I arrived I asked to speak to the appliance area manger (as instructed by Sears National Customer Service).

I waited 25 minutes for him to come out of the office and speak to me. I spoke with manager in the the appliance area (Anthony) who told me that it was my fault, I gave the wrong number to the salesperson, etc. I showed him the printout I had orignally brought to the store. He said for all he knew this wasn't what I had showed his sales person. When I asked "Isn't the customer always right?" He said "I'm right in believing what I want to believe?"

After a few other rude exchanges, he then told me there was nothing he could do -- I'd have to wait 10 days for them to process the return and receive a refund check. I then spoke on my cell phone to national customer service who said they did not have in stock the laundry center I had originally requested. I left the store. I received the check from sears about a week later and deposited. IT BOUNCED. I called the national customer service center and was informed that they had stopped payment on all refund checks nation wide and I would have to wait for the store manager from the Valley Stream store to get back to me as to how they would rectify the situation. I AM STILL WAITING. The item was returned on March 8 its March 26th.

Nancy of Ocean City, MD February 19, 2006

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