Complain about a product or service

Security Networks

Gail of Philadelphia, PA November 7, 2009

Recently my mother and I attempted to have our service at Security Networks terminated. We set up a new contract with someone else who was more attentive to our needs. When we called to tell them we were terminating our service their customer service people began informing my mother that she was contractually obligated until 2012 had to continue to pay for this service.

Not until I got involved did we find out that there was an automatic renewal clause that is not included on the front of the contract but on the back in the very fine print, but that the individual that sold the service never went over this point. There are other points that were never gone over either, however now we are being told that, even though she paid on time for 6-years, she has to pay out her contract to 2012.

When Security took over the company we were with which was Liberty, there was never any additional notification about contract renewals, or stipulations which would have been good customer service, in addition they were rude and nasty to my mother who is an 83 year old senior citizen on a fixed income. She was told she would be sent to collections and for someone of her generation, that is unheard of. She is very upset and distressed about this and so am I.

They have not started harassing me as yet but I'm sure it will come. She does not have almost 1,000.00 which they are telling her it cost to pay out her contract nor do I. I am in the process of sending a certified letter canceling the service, which I just found out was also a requirement and take it step by step from there.

I asked them to reconsider their actions but David keeps telling me that it's in the contract and even when I told him they needed to send updates, have a grace period, not try to worry about what other company she went to and stop trying to sell services we should have gotten for free, he insists that it's going to collections and that is that. I do not know who is over David or what his title is but I will continue to try and find out.

It has caused me and my mother distress. She is being called constantly by Security Network even though I told them not to call her and she cannot afford this. I told her not to pay them. We can not afford it.

JIM of beaufort, SC November 6, 2009

I have had the same exact experience/problem, they want me to get a lan line but I dodnt have one when they sold me the thing so no. as far as I am concerned it is a failure to render services and grounds for contract termination. They have horrible customer service over the phone, they never return calls or emails. waste of time and money

Desiree of Powder Springs, GA October 29, 2009

In this economy i think that it is absolutely so unfair for security networks after buying APX to automatically renew a contract. I gave them 3 yrs of service (never late on a bill) and now i have chosen a company that will charge me less, they say that i have been automatically renewed. GREED

Albert of Brick, NJ October 17, 2009

We called to close our account and was told because they started taking money from my account I would be unable to close my account. My Wife had tried to close the account at the end of 2008 or begining of 2009 but was told the same thing. She call around May and send a letter to that affect but they say they didn't get it.

It over draw my account and cost me 35 plus they were taking money for 6 mo. without my knowledge. We are already experiencing economy problems.

james of houston, TX October 5, 2009

They keep trying to charge me twice per month for security monitoring. I pay 48.70 per month for home security monitoring. Some months they charge me twice. I am still working with them to try and get them to stop double charging me.

Rod of charlotte, NC September 22, 2009

First of all...i would like to mention that the person who posted "GROW UP PEOPLE,READ THE FINE PRINT" works for security network. We obtained home security from security network and have not recieved any service since October of last year. We still continue to pay them their monthlt fee even without any service whatsoever. We were told that we would have to get a landline in October of last year but did not have the money to take on that expence. Security networks continues to except our payments monthly knowing that we have no service whatsoever. our contract was up in July of this year and we thought the nightmare was over...however Security networks has this nifty little auto re-new policy that locks you in. So we have just been informed that not only is our home security not being monitored we are still obligated to pay monthly through July of next year. Crime in our neihborhood is up and i have adopted a dog and am considering a fire-arm because we know that our security system does not function. We were told by Security network that we could pay the balance of our contract through july 2010 but would still not recieve service or monotoring.

John of West Palm Beach, FL August 28, 2009

Here is my thing we are all adults here..Who cares what they tell you READ THE FINE PRINT!!! If you don't read what you are signing before signing who's fault is it?? Then later you want to blame someone for your not taking the responsibility to read what you are signing. The contracts from Security Networks clearly states that your contract will automatically renew unless you request in writing to cancel within 30-60 days before your end of contract date. I read my contract and the cancellation went fine.So people grow up..AND START READING WHAT YOU ARE SIGNING REGARDLESS IF THEY ARE PROMISING THE STARS!!!

Dena of Palmdale, CA March 3, 2009

Dena of Palmdale CA (03/03/09)
In July of '08, I paid 230.00 for my nephew Alex to obtain a guard card through this agency. Along with the card, employment was spoken about and all but guaranteed in writing. Until this day, neither part of this agreement has been met. Alex has yet to receive a guard card. He has been told that the security depart of consumer affairs has yet to receive the needed paperwork from Mr. J. Woods of the Security Network. Alex completed his portion of the agreement, which included a live scan.

Alex and I both have phoned Mr. Wood several times with negative results. Previously we were able to leave a message on his answering machine, however recently the line just rings. We are looking for either the issusance of the guard card as paid for and promised or a total refund of the 230.00 paid. We would prefer the refund, which will give us an opportunity to take our business elsewhere. In today's economy 230.00 is not easy to come by.

A lost of 230.00, time, gas and hope of employment through a agency that advertised guaranteed employment.

Jennifer of Durham, NC April 29, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.