SunSetter Awnings Reviews

I got a bonus and it was time to purchase an awning. My girls like to play on the deck with their water table, and the sun is too bright. We didn't want that sunburn. I called Costco first, then I called Sunsetter directly and they gave me one person from Blinn Consulting. I called them, and before the guy came, he wanted to see what my budget was, to make sure expectations were aligned. They were. So, he came out, measured, and told me the process.

My husband and I had purchased different types of pergolas for our back patio and none of them seemed to work. My husband and I are older and during the wintertime, it was inconvenient for us to have to take the thing off the top of the pergola. So my husband didn't, and everything broke. I had purchased some outdoor kitchen items for our patio, and we wanted something to cover us when we sit outside because we didn’t have anything. Our neighbor has an awning in the front of their house that looks nice, and I decided to get one for the back patio. I saw a commercial on TV, which is what made me call them and proceed. And the price was reasonable. The rep who came out here was an older gentleman and he was very professional. He said he's been doing it for a long time, and his son and some other guy who works with them were the ones who came out and installed it. They were neat and clean and did a great job.

We had been using a metal-framed gazebo for years, taking the material down for the winter and putting it back up. The material wouldn't last for more than a year or two. It’d start ripping and we had to start buying the material to cover the metal, having to spray paint the metal over and over again. We had a bad winter storm, and the snow collapsed at the top of the gazebo metal. It was all bent out of shape, and I figured it was time to get a retractable one.

I looked at different companies, and SunSetter Awnings seemed the best solution to my problem. A couple of friends and I put it up, and it was easy enough to install. The product is great. However, SunSetter's customer service is horrible. sent me the wrong awning. I called. They insisted that they sent me the right thing as I sat there and read my order to them. It was the wrong color. Also, the power cords are supposed to be on one side or the other so you can reach the outlet that you deal with. I ordered a righthand power cord. They sent a lefthand power cord, and still insisted that they sent the right thing.

We ordered an electric-powered awning and SunSetter sent a manual one. The end cap was dented, and the awning was six inches too short. Then, we ordered a certain fabric and they sent the wrong one. They tried to make us, the buyer, at fault for the wrong fabric, and we eventually settled on a fabric that we chose. On one side, it was dark, and on the other side, it was light. Another trip was a defective light strip. It had a light strip on one side that worked fully. It's a two-piece light strip and on the other side, only one of the two parts works. The reps came out multiple times and held us up for a couple of weeks. We didn't get the awning completely installed like we wanted to for a month. Every time they came out, they were missing something.

My brother-in-law was going through Sunsetter, so I called and went to them as well. The customer service was very good. I got the awning so that rain doesn't come in my garage. I open it during the rain, so it sheds it off, but it has a nice awning that covers the sun over there, too. This is on the side of the house and when I have it open, I have good shade over there, and the sun's not beating down on me. It's a little work area for me. So far, the quality seems great and I am enjoying the awning, but on the little piece that hangs down on the one side is weird looking. It's like it's worn through, something chewed or a defect. Other than that, I love it. I would tell people to call to get an estimate.

I like our SunSetter awning. It's electric and it's very high quality. Go ahead and get one. SunSetter is awesome. The presentation was good. They covered everything. Their rep was very good at what he was doing and explained everything. The installers came over and it didn't take them long at all to do the job.

I decided to go with SunSetter based on advertisements and I spoke to the Recreational Warehouse. Phil, the salesman, took the time to come to our home and showed us various colors that we could pick and talked to us about different options. He was very knowledgeable and had a great presentation as part of the sales. He was an excellent representative for the company. A crew of three guys who came out for the installation took the old one down, which had been up for over 20 years. They had a couple of ladders and a plank, and they took the old brackets down and installed new brackets. It seemed like it was about an hour's worth of work.

We got a home and didn't like sitting in the sun anymore. I had seen the SunSetter commercials a lot, so we tried it out. The sales experience was excellent. We were hoping to achieve shade, and since installing the awning, our outdoor space is shadier. We like our SunSetter.

My other awning had holes and was worn out, so I decided it was time to get another one. I love SunSetter Awnings. I’ve bought from them twice, and I went back because that's what my husband always did. They gave us good service and told us that if I had any problems, I could call them. This time, we got our first motorized awning. We’ve had to put up the others ourselves. The installers explained how to work it and that I could wind it up myself if the battery went dead. If the wind got too strong, it would go up by itself, which happened. One day, the wind was very strong, and it went up all by itself. SunSetter did a good job. The reps were here on time and were dependable.

We just moved in the house and built a deck and we needed something for shade. I liked SunSetter's price and somebody answered the phone for me when I wanted to make an appointment, so we went ahead with them. We had a very good time talking with them. The sales girl that came out was very, very nice. There was no pressure. We got the motorized awning and we really enjoy it.

At the other house, we had a big awning. This house is a ranch, and the contractor couldn't do the regular awning. I decided on SunSetter as they roll out right under the gutter so it fits the house perfectly. Everything's very nice. They came out and brought some books so I could pick the color, then somebody else did the install. It took two or three weeks. We didn't wanna open the awning too soon when the weather was bad, so we opened it a few days ago and we love it. It keeps the sun off, but you still get a little bit of light through.

I like how the SunSetter awning is mounted to the house and how it comes out, which is why I chose it. The price was good for what I got. I had good customer service and the first installer was great. I use the awning all the time. If it sprinkles a little bit, I put it out. I'm in the spot underneath it and I’m not getting wet. Sometimes, I use it because of the sun. I also put it out because I wanna keep the heat down. It does everything I want and operates like it's supposed to. When it gets full of rain, it doesn't break but dips to one side a little bit.

We needed additional shade after a large oak tree was removed and the east side of our house started getting full sun. We chose SunSetter after looking things up online and reading reviews. Everything was done quite well, and we enjoyed the whole experience.

We mounted the awning to the studs, so that was a process. But it works great. I like the electric part of it. We have a house out in the middle of a field, and we have the biggest awning that you can get, but it's too flimsy in the wind.

SunSetter Awnings partners with Costco. Nothing stood out with the installation as negative. The installer was great. I love my EasyShade.

We like the awning a lot by just having the extra space on our deck down there that we actually use again because it's on a sunnier way. I like SunSetter. It was a good experience. The only thing I'm kind of disappointed with is the color. My wife likes the color, but I feel like the actual colors they show for the one we have have too much brown that they don't show you in the four-inch cut that they give you. They gotta show you a foot cut, so you can see the whole thing.

We needed the awning because we have direct sun on our deck ad we bought it through Costco, which was a good deal. It was heavy because we have a big one, and you need two guys to do the installation. But we were able to do it. We enjoyed the SunSetter awning because it covered our eating space and we were pleased with what we ordered. What we paid for it was worth it.

We have a low soffit, and umbrellas don't fit great on the deck, so we were looking to do an awning. Sunsetter is a known name in the industry, and we looked up who the dealer was. Then a gentleman came to our house, brought some samples and took measurements. I got back to him with a selection, he gave us a quote, and we proceeded with an awning that's blue and white striped. It’s motorized and extends about 12 feet. It's great. Everything is working as expected. When we're on the deck and it's sunny, most of the time, it's out.

A friend of ours had a SunSetter awning and we heard how good they were. They were also the only one we ever heard of that had the retractable ones. We went with them as well and their customer service has been exceptional. The installation was done in no time and the installers were very nice and professional. The quality of the awning has been very good. Though we haven't used it a lot, we've been very pleased with it. The only thing is my daughter's looking at new property and I'm wondering if it's something we could take down and move.

Sunsetter Awnings was excellent, all the way across. I wanted some shade in the backyard to make it more pleasant, usable, and family-friendly. I liked the fact that their awning was retractable, and it covered the area that I wanted it to cover without any structural supports or any kind of framework. I got an awning that's both motorized and manual, so if the power goes out, I can do it by hand. The awning is expensive, but given the quality, it's worth it. It does exactly what they said, and works like a charm. We're very pleased.

My parents had a SunSetter awning and when they passed away, it was still on their house. They probably had it 40 or 50 years, and my sister had one also. The sales reps who came out were excellent and very helpful. I bought a 16 x 10 awning made vinyl-like fabric, which is really thick and heavy, and it was very expensive. I'm going to use it to shade my yard up to my gazebo, because I have a backyard that has full sun. The guys who came out for the installation were in and out of here in no time. They were also really fast. All in all, SunSetter offers an excellent product, and their customer service was excellent and prompt.

I needed an awning to shade me from the sun when I go out to sit some time in the afternoon. I had some neighbors who had SunSetter, and I liked their choices. I bought from SunSetter as well from Costco and it was easy to do. The installer did a good job. They showed up as scheduled and left about same time frame that they estimated. The product has been good since. It’s an electric awning and it performs as advertised. Having the awning, I am now enjoying my deck. It looks good as well.

We love our awning from SunSetter. It’s awesome. If it wasn't so windy, we'd have them out more. We would recommend them.

My husband found SunSetter on the internet and we love our experience with them. The sales rep was very thorough. We haven't had the chance too much to use the awnings, but they work really well. I do not like sitting in the sun, so I never used to use the patio very much. Now, I love it. SunSetter isn't cheap though.

We had one of those big umbrellas that was out on our deck and it wasn't fully covering all the space that we needed. We were continually replacing it, and it was always a hazard in the wind. So we thought of getting the awning that spans the whole width of the deck. I looked it up online and filled out a form for what I was looking for, and the dealer for SunSetter reached out to me. The frustrating part was scheduling with the installation company. They would give a large appointment window and then show up late. The first time they came out, they brought the wrong product. The second time, they were late again. The installation itself was quick and easy once they got started. It only took about an hour, and we were able to use the awning right away after it was installed. People should get a SunSetter awning. It is expensive but it’s worth it. The price fit our needs.

We have a smaller deck and we had one of those crank-up umbrellas, and my wife is getting older, and she wasn't able to crank it up. Plus, the umbrella took up a lot of space. We decided to get an awning and we chose SunSetter. We happened to see a commercial shortly after we had talked about it. We called them up. We liked their product, and we bought one. Our awning is attached right above our patio door. It's an automatic remote controlled one. It's one of the higher end ones. It is about the best purchase we made. It saves my wife, and she can use it at will. It blocks a lot of the shade. We love it.

I bought a house that came with an awning and it was quite old, so I had to replace it. I’ve had the awning with SunSetter for 12 years and for my recent purchase, I got the basic model, which is the cheapest. It’s manual and the installation process was easy. One of my buddies and I did it. I have a complaint, though, about a third-party sales rep who came here. He saw the awning that I had before, and he said they don't sell that anymore and he only had the electric one, which was for $4,000. He said it's gonna charge me $800 more to set it up because it's very difficult and needs four people. And I knew he was lying. He wanted me to pay $6,000 for everything. But other than that, everything was great with SunSetter. I love the product.

The SunSetter team has done a good job. They came and fixed it when it needed to be repaired. It was quick and easy and I'm very happy with it. The quality is okay. I'm a little surprised there's nothing to protect it when it's bad weather. They say it doesn't need protection, but I don't put it out when it's raining. It’s been more comfortable outside since having SunSetter. It's good.

My husband’s mother had a SunSetter awning and when ours, which wasn't a SunSetter, needed to be replaced, we looked up a local person. The experience was great. The rep was very forthcoming because the SunSetter awnings are expensive, but we've been very happy with the quality. I liked that they had different levels, which include the basic level, medium level and higher level. The previous awning was very good, but we bought it at Ocean State Job Lot for about $300, even though it was probably a $1,000 awning, and it lasted a long time. When we started looking at SunSetter, we thought it was a lot of money, but it was more realistic for the cost of a quality product.

The installation with SunSetter was frustrating. The people were really nice, but they showed up late, and they stayed late. They finished in the dark. When they were done, there were gashes in the fabric. So, I had to have them come back another time and take more time off work for them to fix it. There were knife marks where they cut open the box. So, the whole thing had to be replaced. It was usable-ish in the meantime, but for what I paid for it, it needs to be perfect.

We went to Recreational Warehouse because we needed new material put on an awning that had been installed about 15 years ago. We had been told it was a SunSetter awning, but when they looked it up, they found out it was a different brand. The company that made it was no longer in business, and they told us the SunSetter material would not fit it. The awning that we have worked fine but the material had a hole in it, and it was old. So, we decided on getting the SunSetter. I put in my address online and SAMCO called and said they could get us the SunSetter. I thought they were through SunSetter because they carried the product.

I love the machine, but the service and the replacement sucks. When it's working, it's great. But when there are issues, I have to do it myself or get my other people to do it instead of the warranty on the other system. We put our SunSetter awnings in nine months ago. It was supposed to be the new warranty, when something went wrong with it, SunSetter would send me a replacement part. There is a tear in the fabric, and the engine was cutting on and off. I called the gal who installed it. “I'll be there.” However, it has been seven months and nobody showed up. So, we patched it ourselves. I just have the old fabric on. And many times, the end motor remote did not work. It's working now. But when I had problems with it, I called the dealer who said, “It’s okay. I will send the installer guy,” and back and forth. So, I stopped calling. I'm done. We paid lot of money for it.

SunSetter has a proven track record and this is our second awning in about 18 years. It was cheaper to buy a new one than to get the parts replaced. SunSetter has good, quality products. I would recommend it and buy it again, same with the local installers here in Maine. They were nice people.

Our double garage door faces west and we have a finished garage. It was important to mitigate some of the summer heat from the west as the sun is moving in that direction. The awning is to get us out of the sun a bit. I liked SunSetter’s overall reputation. A couple of years ago, someone came by and gave us a quote, and we weren't ready. And I called again last year and the young guy who came out was fun to work with and we decided to get the awning. Everything went well during the sales process and the guys who came for the installation were great. It’s a 16-foot motorized awning and it’s a nice, soft green that matches our siding. We also added the dropdown screen that comes out about four feet off the valance or the edge, and I'm glad I did that, too.

I would recommend SunSetter Awnings if you are looking for somewhere to go. The whole thing went smoothly. It all went according to plan, which is a good thing in this day and age. They did their job. They got paid. Everybody's happy. SunSetter's salesman was decent enough. He and his son came over and they put the awnings up quickly. No mess, no fuss. I'm pleased. We put one awning in initially, and we decided we wanted another one on a different deck. They have lights. Also, there are four stripe colors involved. I like them. We've had them up for almost a year. They seem to work well, and hopefully, they will at summer when I use them.

The gentleman Vlad that finally came to my home was outstanding. Other than that, it took months and many calls to get someone to help. Seems they can show right away to sell but for service, they are too busy.

SunSetter’s name was familiar, though I didn’t know much about them. I don’t have room for a patio and I decided there was room between a couple of rooms. So, the awning works fine. People who come over say they wish they had one of those. They think they're cheap and they're not because I have a fairly big one. I’m sometimes in a wheelchair and a walker, and I can't get out there quickly. When it's windy or if it rains, the awning closes by itself. And I like that the most because I don't have to worry about it.

Everybody from SunSetter was great. I haven't had a chance to use the product a lot, but so far so good. My husband is handicapped, and it will keep the rain off of him. I have a remote, and that's really nice, but I also have the crank in case the remote doesn't work. I have it as a backup. Overall, SunSetter is a reliable company that I know of so far, and seems like they got great quality. They're a little expensive, but sometimes you get what you pay for.

We needed to shade our patio so we could use it for more hours of the day. We went with SunSetter for their pricing and availability, and our experience from installation to sales was good. I'm happy with SunSetter. We can now use our outdoor space for more hours of the day. If others are looking for something like that, I would recommend they get it.